Very homely. Lots of nice touches eg bottles of water at night. Good size room and very comfortable. Excellent staff Couldn't get air con at constant temperature
The general ambiance - the design, which is a tasteful combination of old and new + serviceminded staff. And clean! Comfortable bed, but uncomfortable pillows
Hospitality. Defenently + s None loved everything
Excellent location. Beautiful hotel, well done in an interesting and pretty old Tallinn building. Lovely interior decoration. Wonderful restaurant with outstanding breakfast (especially the scrambled eggs!) Slow bar service (lobby bar), but a lovely place to sit and relax while waiting anyway.
Nice and friendly staff and comfortable room
Smiling service all around. Luxurious and tastefully decorated room with great amenities (bathrobes, toiletries etc.). Spa was beautiful: high-quality and relaxing - especially as we were the only guests in there it was really something else compared to crowded competitors. Excellent in-room breakfast crowned our romantic weekend - we wanted to go right back! Pillows are not up to standard. Couldn't get AC to heat like we wanted.
This is a fine modern, small hotel, very well located. The facilities are excellent and the staff outstanding. As it is located in the old city its damned hard to drive to if you are arriving in Tallinn for the first time.
In addition to nice location it is a very quite and relaxing hotel. Very nice comfort and luxury for a romantic stay. The restaurant is very nice and gourmet!! The staff in the hotel is very serviceminded and nice. The spa is very good. Cleaning of the room was not good. The same dust at the table for many days. Used coffee-cup was removed two days after use.
Perfect location & excellent service quality, the spa was very nice Didn't like the wine at the restaurant, although i've tasted it before, and liked it very much – was there something else in the bottle?
staff was really friendly and attentive, receptionist was multiligual that is important, we were offered to leave the car after we have checked out before departing the town nothing
É um hotel muito interessante, bem localizado, e quarto espaçoso O hotel tem um aspecto de velho e meio sujo em razao dos tapetes infindaveis no seu interior , e um cheiro desagradavel por uns sacos de lixo q ficavam no meio do corredor!
It is really very close to the city centre (no more than 2 minutes to get to the Town Hall). Rooms are spacious enough and bathrooms are ok. Breakfast has got a suficient variety, served in a big beautiful dinning-room. Beds are maybe a little bit small than they should be.
Bem localizado. Hotel bonito e fora do vulgar. Excelente pequeno almoço numa atmosfera muito interessante Risco de incendio: consequências devastgadoras, pelos inumeros corredores muito estreitos. Não tem elevador
Localização. Hotel em clara degradação geral. Nao acredito que mantenha as 4 estrelas durante muito tempo, caso não haja uma remodelação geral.
A localização no centro da cidade;pequeno almoço;espaços comuns Melhor acompanhamento ao quarto,dada a configuração do hotel.Não recomendável a deficientes motores
Localização do Hotel e o desempenho profissional de alguns dos funcionários (especialmente o sr. Erik que foi de uma simpatia e profissionalismo enorme).
o aquecimento não estava ligado.
A relacao preco qualidade e proximidade ao centro historico da cidade, sao excelentes...
Localização e atendimento dos funcionários Não corresponde a um hotel de cinco estrelas. O ruído e o frio do ar condicionado localizado sobre a cabeceira da cama é profundamente desagradável e desconfortável... sobretudo quando se trata de ar condicionado centralizado, em que não é possível desligá-lo no quarto.
Qualidade, conforto e localizaçao
O Hotel está muito bem localizado junto ao City Centre. Os funcionários foram muito simpáticos e esclarecem bem os clientes em inglês. O quarto era grande e com muita qualidade. O pequeno-almoço também era de boa qualidade. Poderia haver mais variedade de fruta ao pequeno-almoço.
Um hotel confortavel, muito proximo da cidade velha e junto ao comercio do centro , com otimas alternativas de restaurantes proximos O que eu não gostei é que o box do chuveiro não tem porta , portanto quando se toma banho se molha todo o banheiro.
Da dimensão do hotel, localização, conforto e relação qualidade-preço
Um pequeno hotel espectacular mesmo no meio da cidade velha e cheio de pequenas atenções. O hotel não tem elevador mas os funcionários transportam a bagagem. As escadas são fáceis de subir e descer.
Qualidade dos Quartos
Everything. The location, the building itself and the way in which it had been restored. The food. No
Wonderful service. Nice, clean and charming rooms. Lots of character. Lovely breakfast, very comfortable beds, lovely bath products. I can't wait to go back and plan to try to get there again soon for a longer stay.
no AC in room. Trash pickups at 3:00AM very noisy awakening us every morning.
Very lovely and elegant hotel. The excellent personnel. Tasty breakfasts. The restaurant is obligatory for visiting. Firm five
The free-standing bath in the bedroom :-)
The breakfast was amazingly good! The room was really nice and cosy.
charm and ambiance of old building, wine cellar really need to let guests know that skowers is not availbale in all rooms. our room had a shower hose in a claw footed tub and no curtain to contain the water..
Reception of Hotel was very good. The room was wonderful.
A beautiful, old house, comfortable service, silence, good breakfast. The staff was taking care of the visitors seriously, every one of them spoke that good English. Not, really. Everything was running without any trouble.
Atmosphere, very good room, very good staff, breakfast till 13.00 on weekend, place in the center of the city
Beautiful building. Very attentive staff.
Excellent hotel in medieval style. In hotel some hot. If install a conditioners, it will be great.
Excellent location,good service,clean and cosy No elevator. It was very cold in the bathroom(room 25) . Otherwise everything was near to perfect
Nice personell, good food, excellent sauna and massage, and the hotel was in walking distance to everything in The Old Town. Could not have been better.
this is a very beautiful property. the building dates from 1636 and has wood beam ceilings and a fireplace in the lobby. the staff is young and eager to please. we wish we could have stayed longer.
Really classy small hotel, with a medieval ambience in the Tallinn Old City. Rooms are tastefully decorated. The hotel charges the guests extra for using sauna between 11am to 10pm. The only "free" period is from 7am to 11am. Considering that this is not a five star outfit, one would think that there should be no extra charge for sauna, at all times.
very luxurious and special
The staff here are very friendly and helpful. The location of the hotel is great, in the centre of the Old Town. Tallinn is often hot in summer (30 degrees is not unusual) but this hotel is not airconditioned. Our room was very warm, and we had to keep the window open at night. This meant that we were disturbed by street noise all night and we slept badly. The mattress was also old and very worn out. So we did not consider this a five-star hotel by any means.
Very good location, attentive staff, beautiful interior and rooms The lack of air conditioning requiring you to open windows in summer and having to put up with the noise from all night revellers passing by in the street. We were told that our room had been 'overbooked' and would not be ready till after 16:00 when we arrived.
the staff and the location temperature control was pretty impossible
Staff were very friendly and the hotel was so central for the old town. The interior was very nice No
excellent helpful staff (with good command of english), historic building with very tasteful decorations and fitments throughout, beroom well fitted and very quiet, good breakfasts (and excellent dinners) in stylish dining room, overall a superb location nothing at all
I liked the old building, so beautifully renovated. The furnishing is simple and stylish, lovely shower room with underfloor heating and huge comfortable bed. The atmosphere was very friendly and cosy which is important in November with snow outside ! Nothing I didn't like.
It was a really good conversion job of some 16th century merchant's houses, beside Town Hall Square (Raekoja Plats) in Tallinn's old town. It was a comfortable boutique hotel that was good value for money and the staff were enthusiasitc and helpful.
The design of the hotel is very beautiful, as well as the location - it is located in the very centre of the Old Town. The staff is very friendly, professional and service-oriented. I am sure to return to this hotel!
The Merchant House is in the middle of it all - a very convenient place to stay when touring Old Town.
Nice location. Couryard sviit was very big, excotic and different than normal hotel rooms. Staff was very helpful and friendly.
closeness to the Old Town Square
The front-desk staff was amazing -- so helpful and friendly. Breakfast was excellent, as was the location in Old Town Tallinn.
The hotel is perfectly located --- 5 meters away from the central square. There is free internet and the rooms are big enough. The hotel is probably overpriced given the service they provide --- very much still needs to be done to make it a really cozy place.
Bom serviço de check in / out ; bom buffet de pequeno almoço e muito central a meio caminhp da estação de comboios e o porto de embarque para Tallim
The hotel is very good, rooms are modern and comfortable, staff very friendly, location excellent just beside the old medieval town. Direct access from the hotel to the stae-of-the-art shopping center. Loads of restaurants, etc. very close by. There were absolutely no negative points.
great location, breakfast & helpful staff no
Good location; nice hotel.
good location, fine but expensive restaurant on site, good reception room made after telephone call, walls not soundproof, dark in the room
Very nice hotel, perfect location, good service, quiet, spacy room (314) with a nice view on the historic town wall Due to the historic and thick walls the WiFi was not working at our room (cable connection available). I recommend to check this before booking. Furthermore the TVs are old fashioned
Perfect location in the center of the old town. Very nice historic building with nicely decorated rooms.
Pleasant, friendly staff. Breakfasts. Very poor, no many items to choose from, during the breakfast there was no more cheese and eggs; when we asked if they could bring more they said they could not(!!!!) and that they have even limits for how many grams of it one can eat(!!!!!!) even though we had not eaten a piece!
next to old town ...
the staff was very helpful, the room was great-it even had a little kitchenette in it, not that I used it. It is also super quiet. I should have read more closely but the internet is free but it is not WIFI so take care when selecting which electronic devices to take if you are a business traveller.
Location It was very cold
excelent staff and services Bathtub
Excellent faculty, very charming. Staff could be friendlier