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Smiling service all around. Luxurious and tastefully decorated room with great amenities (bathrobes, toiletries etc.). Spa was beautiful: high-quality and relaxing - especially as we were the only guests in there it was really something else compared to crowded competitors. Excellent in-room breakfast crowned our romantic weekend - we wanted to go right back! Pillows are not up to standard. Couldn't get AC to heat like we wanted.
Excellent location. Beautiful hotel, well done in an interesting and pretty old Tallinn building. Lovely interior decoration. Wonderful restaurant with outstanding breakfast (especially the scrambled eggs!) Slow bar service (lobby bar), but a lovely place to sit and relax while waiting anyway.
In addition to nice location it is a very quite and relaxing hotel. Very nice comfort and luxury for a romantic stay. The restaurant is very nice and gourmet!! The staff in the hotel is very serviceminded and nice. The spa is very good. Cleaning of the room was not good. The same dust at the table for many days. Used coffee-cup was removed two days after use.
Nice and friendly staff and comfortable room
staff was really friendly and attentive, receptionist was multiligual that is important, we were offered to leave the car after we have checked out before departing the town nothing
Perfect location & excellent service quality, the spa was very nice Didn't like the wine at the restaurant, although i've tasted it before, and liked it very much – was there something else in the bottle?
Very homely. Lots of nice touches eg bottles of water at night. Good size room and very comfortable. Excellent staff Couldn't get air con at constant temperature
This is a fine modern, small hotel, very well located. The facilities are excellent and the staff outstanding. As it is located in the old city its damned hard to drive to if you are arriving in Tallinn for the first time.
Hospitality. Defenently + s None loved everything
The general ambiance - the design, which is a tasteful combination of old and new + serviceminded staff. And clean! Comfortable bed, but uncomfortable pillows
Gostei do quarto, que era grande e confortável, assim como do WC. Muito bom P.A.: bastante variado e de qualidade. Gostei da simpatia/disponibilidade dos funcionários do hotel. Um pequeno senão: a banheira, colocada afastada da parede, fazia com que a água do duche escorresse para debaixo da mesma, molhando o chão.
localização, conforto, bom café da manhã, como em toda rede Scandic Não
É um hotel muito interessante, bem localizado, e quarto espaçoso O hotel tem um aspecto de velho e meio sujo em razao dos tapetes infindaveis no seu interior , e um cheiro desagradavel por uns sacos de lixo q ficavam no meio do corredor!
A localização no centro da cidade;pequeno almoço;espaços comuns Melhor acompanhamento ao quarto,dada a configuração do hotel.Não recomendável a deficientes motores
Localização do Hotel e o desempenho profissional de alguns dos funcionários (especialmente o sr. Erik que foi de uma simpatia e profissionalismo enorme).
It is really very close to the city centre (no more than 2 minutes to get to the Town Hall). Rooms are spacious enough and bathrooms are ok. Breakfast has got a suficient variety, served in a big beautiful dinning-room. Beds are maybe a little bit small than they should be.
o aquecimento não estava ligado.
A relacao preco qualidade e proximidade ao centro historico da cidade, sao excelentes...
Bem localizado. Hotel bonito e fora do vulgar. Excelente pequeno almoço numa atmosfera muito interessante Risco de incendio: consequências devastgadoras, pelos inumeros corredores muito estreitos. Não tem elevador
Localização. Hotel em clara degradação geral. Nao acredito que mantenha as 4 estrelas durante muito tempo, caso não haja uma remodelação geral.
Localização e atendimento dos funcionários Não corresponde a um hotel de cinco estrelas. O ruído e o frio do ar condicionado localizado sobre a cabeceira da cama é profundamente desagradável e desconfortável... sobretudo quando se trata de ar condicionado centralizado, em que não é possível desligá-lo no quarto.
Staff were very friendly and the hotel was so central for the old town. The interior was very nice No
The hotel is perfectly located --- 5 meters away from the central square. There is free internet and the rooms are big enough. The hotel is probably overpriced given the service they provide --- very much still needs to be done to make it a really cozy place.
The front-desk staff was amazing -- so helpful and friendly. Breakfast was excellent, as was the location in Old Town Tallinn.
the staff and the location temperature control was pretty impossible
It was a really good conversion job of some 16th century merchant's houses, beside Town Hall Square (Raekoja Plats) in Tallinn's old town. It was a comfortable boutique hotel that was good value for money and the staff were enthusiasitc and helpful.
I liked the old building, so beautifully renovated. The furnishing is simple and stylish, lovely shower room with underfloor heating and huge comfortable bed. The atmosphere was very friendly and cosy which is important in November with snow outside ! Nothing I didn't like.
closeness to the Old Town Square
Nice location. Couryard sviit was very big, excotic and different than normal hotel rooms. Staff was very helpful and friendly.
The design of the hotel is very beautiful, as well as the location - it is located in the very centre of the Old Town. The staff is very friendly, professional and service-oriented. I am sure to return to this hotel!
excellent helpful staff (with good command of english), historic building with very tasteful decorations and fitments throughout, beroom well fitted and very quiet, good breakfasts (and excellent dinners) in stylish dining room, overall a superb location nothing at all
The Merchant House is in the middle of it all - a very convenient place to stay when touring Old Town.
Excellent location,good service,clean and cosy No elevator. It was very cold in the bathroom(room 25) . Otherwise everything was near to perfect
Really classy small hotel, with a medieval ambience in the Tallinn Old City. Rooms are tastefully decorated. The hotel charges the guests extra for using sauna between 11am to 10pm. The only "free" period is from 7am to 11am. Considering that this is not a five star outfit, one would think that there should be no extra charge for sauna, at all times.
Beautiful building. Very attentive staff.
this is a very beautiful property. the building dates from 1636 and has wood beam ceilings and a fireplace in the lobby. the staff is young and eager to please. we wish we could have stayed longer.
Excellent hotel in medieval style. In hotel some hot. If install a conditioners, it will be great.
The staff here are very friendly and helpful. The location of the hotel is great, in the centre of the Old Town. Tallinn is often hot in summer (30 degrees is not unusual) but this hotel is not airconditioned. Our room was very warm, and we had to keep the window open at night. This meant that we were disturbed by street noise all night and we slept badly. The mattress was also old and very worn out. So we did not consider this a five-star hotel by any means.
Nice personell, good food, excellent sauna and massage, and the hotel was in walking distance to everything in The Old Town. Could not have been better.
Very good location, attentive staff, beautiful interior and rooms The lack of air conditioning requiring you to open windows in summer and having to put up with the noise from all night revellers passing by in the street. We were told that our room had been 'overbooked' and would not be ready till after 16:00 when we arrived.
very luxurious and special
Location It was very cold
Good location; nice hotel.
next to old town ...
Perfect location in the center of the old town. Very nice historic building with nicely decorated rooms.
good location, fine but expensive restaurant on site, good reception room made after telephone call, walls not soundproof, dark in the room
Very nice hotel, perfect location, good service, quiet, spacy room (314) with a nice view on the historic town wall Due to the historic and thick walls the WiFi was not working at our room (cable connection available). I recommend to check this before booking. Furthermore the TVs are old fashioned
Excellent faculty, very charming. Staff could be friendlier
excelent staff and services Bathtub
Pleasant, friendly staff. Breakfasts. Very poor, no many items to choose from, during the breakfast there was no more cheese and eggs; when we asked if they could bring more they said they could not(!!!!) and that they have even limits for how many grams of it one can eat(!!!!!!) even though we had not eaten a piece!
great location, breakfast & helpful staff no
the staff was very helpful, the room was great-it even had a little kitchenette in it, not that I used it. It is also super quiet. I should have read more closely but the internet is free but it is not WIFI so take care when selecting which electronic devices to take if you are a business traveller.
Óptima Localização e boa relação qualidade/preço.
Da localização central do hotel, junto às melhores atracções de Tallin. Da dimensão do quarto, verdadeiramente grande. E da excelente relação qualidade preço. Talvez variar um pouco o buffet do pequeno almoço.
Da excelente localização e dos ótimos funcionários, recomendo a todos que queiram conhecer a cidade velha de Tallinn. Nota geral:9 Só não reservar o quarto 205 se quiserem internet wifi no quarto.
Localização mesmo no centro da Old Town
A sua localização é excelente, o quarto e casa de banho são amplos Melhorar o pequeno almoço.
Localização, relação custo-benefício, conforto Falta de ar condicionado
Fantastic location. Friendly staff. Very nice breakfast. Clean. Wifi was reliable. Good value. Small room. Two single beds were pushed together, instead of a queen or king mattress. I know this is common in Europe but not ideal for a couple.
perfect location and friendly staff not realy four stars
The beds were very comfortable!
Location Breakfast Staff bed was not firm enough
everything was very nice
Incredible location of the cobbled streets of old town, many restaurants and shops nearby, walking distance to train station and ferry terminal. Our room had an amazing view looking out across the Old Town rooftops and towers. Sheets smelled slightly stale, small cleanliness issue in bathroom.
close to old town
Exellent location, kind parking, good breakfast, kind personell Narrow beds
Clean room, views, good meals, spacious (in european means) parking hard to find a route by car through Old Town
The location was awesome. Breakfast was delicious, and the staff were awesome. It was a bit warm (no air conditioning) and even though the location is very convenient to old town, old town has a great night life and it can be kind of loud if you're trying to sleep.
Nice hotel in old town, with friendly staff, good breakfast and SPA offers
It was a lovely hotel with great facilities, great location and very helpful staff.
Lovely hotel and staff / very good location / good food
Orthentic medieval feel. Proximity to Old Town square.
The food was brilliant and so were the staff Nothing
Very nice hotel in great location. Restaurant and included breakfast buffet very good. Shower allowed some water to escape due to door design.
Very hospytality staff, very clean rooms, very good hotel!!!
The bath was very good and luxus, but in the hotel was only two rooms with barh. That must annonce in the rooms details. The room was also exellant and romantic.
story of the house no air condition
beautiful small hotel in a great location in old town. our room was large, comfortable, and nicely decorated. a bit of noise from the street at night. a bit awkward entering the hotel through the restaurant. rough scratchy toilet paper.
Nice atmosphere. Friendly staff. Nice room. Good breakfast served to table. Very good location in the heart of the city.
In this hotel haven't own parking and nearest parking about 10 min by walking and expensive.