Da localização do mesmo junto à Old Town. Não gostei do facto dos hospedes só terem acesso ás piscinas até ás 11horas A.M., tendo de pagar ( e muito) pelo uso da piscina fora desse horário.
Nada a mencionar a não ser a antipatia de um funcionário sem perfil para a função que estava a desempenhar. A antipatia e má resposta de um funcionário da recepção
O horário de acesso á piscina e SPA deveria estar mencionado no site do hotel.
Excellent location. Beautiful hotel, well done in an interesting and pretty old Tallinn building. Lovely interior decoration. Wonderful restaurant with outstanding breakfast (especially the scrambled eggs!) Slow bar service (lobby bar), but a lovely place to sit and relax while waiting anyway.
Nice and friendly staff and comfortable room
The general ambiance - the design, which is a tasteful combination of old and new + serviceminded staff. And clean! Comfortable bed, but uncomfortable pillows
Perfect location & excellent service quality, the spa was very nice Didn't like the wine at the restaurant, although i've tasted it before, and liked it very much – was there something else in the bottle?
This is a fine modern, small hotel, very well located. The facilities are excellent and the staff outstanding. As it is located in the old city its damned hard to drive to if you are arriving in Tallinn for the first time.
staff was really friendly and attentive, receptionist was multiligual that is important, we were offered to leave the car after we have checked out before departing the town nothing
Hospitality. Defenently + s None loved everything
In addition to nice location it is a very quite and relaxing hotel. Very nice comfort and luxury for a romantic stay. The restaurant is very nice and gourmet!! The staff in the hotel is very serviceminded and nice. The spa is very good. Cleaning of the room was not good. The same dust at the table for many days. Used coffee-cup was removed two days after use.
Very homely. Lots of nice touches eg bottles of water at night. Good size room and very comfortable. Excellent staff Couldn't get air con at constant temperature
Smiling service all around. Luxurious and tastefully decorated room with great amenities (bathrobes, toiletries etc.). Spa was beautiful: high-quality and relaxing - especially as we were the only guests in there it was really something else compared to crowded competitors. Excellent in-room breakfast crowned our romantic weekend - we wanted to go right back! Pillows are not up to standard. Couldn't get AC to heat like we wanted.
Gostei do quarto, que era grande e confortável, assim como do WC. Muito bom P.A.: bastante variado e de qualidade. Gostei da simpatia/disponibilidade dos funcionários do hotel. Um pequeno senão: a banheira, colocada afastada da parede, fazia com que a água do duche escorresse para debaixo da mesma, molhando o chão.
localização, conforto, bom café da manhã, como em toda rede Scandic Não
A localização no centro da cidade;pequeno almoço;espaços comuns Melhor acompanhamento ao quarto,dada a configuração do hotel.Não recomendável a deficientes motores
Bem localizado. Hotel bonito e fora do vulgar. Excelente pequeno almoço numa atmosfera muito interessante Risco de incendio: consequências devastgadoras, pelos inumeros corredores muito estreitos. Não tem elevador
É um hotel muito interessante, bem localizado, e quarto espaçoso O hotel tem um aspecto de velho e meio sujo em razao dos tapetes infindaveis no seu interior , e um cheiro desagradavel por uns sacos de lixo q ficavam no meio do corredor!
Localização. Hotel em clara degradação geral. Nao acredito que mantenha as 4 estrelas durante muito tempo, caso não haja uma remodelação geral.
A relacao preco qualidade e proximidade ao centro historico da cidade, sao excelentes...
Localização do Hotel e o desempenho profissional de alguns dos funcionários (especialmente o sr. Erik que foi de uma simpatia e profissionalismo enorme).
o aquecimento não estava ligado.
It is really very close to the city centre (no more than 2 minutes to get to the Town Hall). Rooms are spacious enough and bathrooms are ok. Breakfast has got a suficient variety, served in a big beautiful dinning-room. Beds are maybe a little bit small than they should be.
Localização e atendimento dos funcionários Não corresponde a um hotel de cinco estrelas. O ruído e o frio do ar condicionado localizado sobre a cabeceira da cama é profundamente desagradável e desconfortável... sobretudo quando se trata de ar condicionado centralizado, em que não é possível desligá-lo no quarto.
Um pequeno hotel espectacular mesmo no meio da cidade velha e cheio de pequenas atenções. O hotel não tem elevador mas os funcionários transportam a bagagem. As escadas são fáceis de subir e descer.
Qualidade dos Quartos
Da dimensão do hotel, localização, conforto e relação qualidade-preço
I liked the parking next to hotel and the transfer service of the hotel. The feeding service and the food quality could be better. Asking EUR 100 for extra bed just because the hotel is fully booked........?!
the hotel was ok the staff was good but not so much knoledge specialy the bar was very poor in variety of drinks the jacouzy tab fluded with dirt and hair and ugly stuff when i used it ,i paid a high price for a room with no windows ,i orderd a double bed 120-140cm but i get 2 beds connected which i hate .
Simply perfect. Spacious well equipped room; very high quality of construction, natural wood and stone. Feel really 21st century comfort in the middle of the authentic Tallinn. Unbelievable silence for the location across the street from the city centre. One of the best destinations in Tallinn.
freandly personal,diverse breakfast, comfortabl bed.
Excellent location just outside the old town. Friendly atmosphere, warm and comfortable, with nice rooms. Friendly helpful staff. Good restaurant and bar. We had no complaints.
has a very friendly and professional staff. Also the surrounding the hotel is very pleasant. Good breakfast and very nice deluxe room. Nice inside yard. This hotel we chose because it was so personal, not like the other chain hotels. Definitely coming back. Stairs are some problematic. No lift for the side building rooms, also same for deluxe rooms as well as to the main and side entrances.
Morning buffe was warmful , original tasete.
Nice breakfast. Nice room. No fuss. Peaceful. No issues at all. Lovely reception and restaurant staff Room was clean but bathroom had slight smell of damp. This could just simply be because the bath was a bit off the wall on all sides and water was running behind it when shower was on. Should have screen all the way around it to prevent this happening. Internet in the room really slow and phone was not working. All small issues tho.
Good clean, simple hotel not too far away from the old city. There was a charge for the sauna/spa that was not mentioned on booking.com or the hotel website. Extra costs should always be transparent at time of booking. To make matters worse, the sauna/spa had to be booked and all slots were already taken when we arrived. So the spa element of our holiday never materialised, which was a big let-down.
The breakfast was nice. Very helpfull staff. The restaraunt area is very modern and stylish. Nice and comfortable hotel in general. Internet in the rooms is quite unusable. But it wasn`t a problem for me, `cause I come to Tallinn not to lost my time in front of computer.
the staff and the location temperature control was pretty impossible
It was a really good conversion job of some 16th century merchant's houses, beside Town Hall Square (Raekoja Plats) in Tallinn's old town. It was a comfortable boutique hotel that was good value for money and the staff were enthusiasitc and helpful.
closeness to the Old Town Square
Nice location. Couryard sviit was very big, excotic and different than normal hotel rooms. Staff was very helpful and friendly.
excellent helpful staff (with good command of english), historic building with very tasteful decorations and fitments throughout, beroom well fitted and very quiet, good breakfasts (and excellent dinners) in stylish dining room, overall a superb location nothing at all
The front-desk staff was amazing -- so helpful and friendly. Breakfast was excellent, as was the location in Old Town Tallinn.
I liked the old building, so beautifully renovated. The furnishing is simple and stylish, lovely shower room with underfloor heating and huge comfortable bed. The atmosphere was very friendly and cosy which is important in November with snow outside ! Nothing I didn't like.
The design of the hotel is very beautiful, as well as the location - it is located in the very centre of the Old Town. The staff is very friendly, professional and service-oriented. I am sure to return to this hotel!
Staff were very friendly and the hotel was so central for the old town. The interior was very nice No
The Merchant House is in the middle of it all - a very convenient place to stay when touring Old Town.
The hotel is perfectly located --- 5 meters away from the central square. There is free internet and the rooms are big enough. The hotel is probably overpriced given the service they provide --- very much still needs to be done to make it a really cozy place.
Very nice hotel, perfect location, good service, quiet, spacy room (314) with a nice view on the historic town wall Due to the historic and thick walls the WiFi was not working at our room (cable connection available). I recommend to check this before booking. Furthermore the TVs are old fashioned
the staff was very helpful, the room was great-it even had a little kitchenette in it, not that I used it. It is also super quiet. I should have read more closely but the internet is free but it is not WIFI so take care when selecting which electronic devices to take if you are a business traveller.
Pleasant, friendly staff. Breakfasts. Very poor, no many items to choose from, during the breakfast there was no more cheese and eggs; when we asked if they could bring more they said they could not(!!!!) and that they have even limits for how many grams of it one can eat(!!!!!!) even though we had not eaten a piece!
next to old town ...
excelent staff and services Bathtub
Location It was very cold
Perfect location in the center of the old town. Very nice historic building with nicely decorated rooms.
great location, breakfast & helpful staff no
Excellent faculty, very charming. Staff could be friendlier
good location, fine but expensive restaurant on site, good reception room made after telephone call, walls not soundproof, dark in the room
Good location; nice hotel.