Contras: Bathroom is too small. They charge for wifi. The refuse to give refunds and respond in a way like "you can cancel your reservation but we dont issue refunds" which makes me think they make money from ripping off tourists. The main giant lounge area is closed after 10pm. It is not inviting. There was also a surprise $20 key fee.
Prós: The location is excellent. A nice, scenic 50-minute walk to the bay area, and only 10 minutes from campus. Lots of restaurants, stores within short walking distance.
Contras: I encountered issues of cleanliness, bugs, missing and broken facilities, as poor internet access during my stay. Perhaps the worst part of all was the unresponsiveness of the staff. Because they would not respond to my emails, I had to take time and pay for a taxi to visit their office to get in touch with someone when I reported problems. Even then, they did not offer to pay for my taxi or time (I was there on a business conference and had to take time away from that to physically corner them for help), and I still needed to send out emails every day to remind them to do the things they promised to do to make things better. I am still in the process of trying to get my refund nearly 2 weeks after checking out. Out of all the issues I encountered, the only one that Furnished Properties deemed worthy of compensation was the lack of internet, for which they only refunded me $50 AUD. I feel that I should have gotten a substantially larger refund.There are too many issues to write each one out, so here is a list:
-COCKROACHES (when I complained about this, they knew of the issue and seemed not to be concerned, only stating that they had sprayed for them and hopefully I don't see more).
-Piles of feces in the shared stairwell. Lasted for at least a few days.
-Missing amenities that were advertised (hair dryer, internet)
-Everything seemed to be broken (washing machine features, appliances, towel hooks).
-The gate latch is very cheap and easily locks you out.
There were many smaller issues, but overall, save your money. The extra cleaning fees, etc. make a hotel much more amenable when you consider all of these horrible conditions.