Very friendly owners/staff, and good food. Hand-held shower only in the room I stayed in.
Relaxed country atmosphere, nice location, staff tries hard, Our room, a standard, was tiny but others are lovely and will will go again choosing a higher rated room.
Excellent restaurant. Beautiful room Staff were pretty non-commital on arrival. Not made to feel particularly welcome.
close to my destination. Food was nice. Idiosyncratic atmosphere maintenance of hotel could be improved. - Loo seat was loose, TV remote was not for TV in room. No heating in bathroom, and window would not close Staff could be more responsive to requirements - restaurant booking for 7:00pm, food not delivered until 7:40
Excellent food. Capable, efficient, polite staff. Room was not great (dated bathroom; only an over basin light & no bath which was contrary to description at time of booking).
Breakfasts were excellent. The hotel was sited in a very quiet and piucturesque area. Restaurant food was overpriced in our opinion.
Quaint A little cold
Lovely looking with beams Cold room, thin duvet non working hairdryer, noisy generator all night long
Easy Going friendly atmosphere No
Extremely quaint hotel, well located with comfortable rooms, really good public facilities, helpful staff and good, reasonably priced food. None really
New Inn has a most pleasant atmosphere with a real feeling for tradition and history. Comfortable if a little old fashioined rooms nothing
Location was excellent and easy to find once car had been parked. Staff were very friendly and helpful. Having to leave car in a car park which wasn't next to the hotel.
Nothing. Glad to get away. This was a nightmare experience from start to finish. Thanks to its location in the middle of a pedestrian precinct, it took me over an hour of circling the ring road in rush hour to find a way of getting my car to the well-concealed NCP car park closest to it. When I did arrive, the reception was locked, so I had to go to the bar to find any staff. The bar was so thick with tobacco smoke as to be absolutely intolerable. This must be a serious health hazard, and all I can say to the majority 77% of the population who do not smoke is that they should steer well clear of this place until smoking in public places is legally banned in July. A barman unlocked the reception in an attemp to check me in, but had no idea how to access the computerised booking system or a fax which had been sent for me. Eventually another staff member managed to do this, then demanded advance payment for the room and informed me that I could not charge meals or drinks to the room, and would have to pay separately for them. On departure the next morning, the reception was again locked, and it was only because I happened to bump into a passing staff member that I was able to return my key. This hotel has no understanding of the concept of customer service, and I will certainly not stay there again.
The warmth and comfort of the bedroom Had I had a problem with stairs I would have been distressed, and the noise from the bar and club went on rather late.
ble to leave the car in the car park for 3 days.
Good value for money, food also very good value, no complaints
The only reasonably good thing was the room although this wss very cold without any for of available heating. Very poor facilities; especilally for dining, uninviting atmposphere, no-one in attendance in evenings so dining room seemed closed at times. Poor dinner menu and food. Lack of and inaccurate verbal information on arrival.
as we had an early start sandwiches were provided for breakfeast these were apreciated and tasted fresh in the morning. Evening meal was also of good standard. could consider slightly later finishing serving evening food
everybody was eager to please lack of choice for evening meal
Accommodation was clean, pleasant and of a high standard. Disappointed in the quality of the food
Very friendly staff, nice clean room. Very chilly room in the night.
Quiet Cobwebs above bed, no shampoo/shower gel, bed not made up properly (lower sheet left wrinkled), bathroom electrics not compliant with current regulations (Saniflo isolator should be outside the bathroom or cord-operated).
Checking in was easy and we were met with courteous friendly attendtion.