Room was to hot
position Lack of a lift to top floor.
Very easy to use, pleasant staff and generous over added guest at breakfast which in this day an age is commendable
Comfortable bed; great shower; adequate breakfast; better than some other estalishments in Gloucester! Bedroom reeked of cigarettes; no information in room (on service, hotel, city, etc...) except fire drill; paying in advance; no remote control on TV.
very convenient for getting to cheltenham race course nothing
Nice breakfast and ideally close to railway station. Room smelt of stale cigarette smoke.
Very convenient location for City centre and transport links. Single rooms are very, very small.
Staff were friendly and very helpful. Good atmosphere Only 1 pillow.
Unpretentious and good value for money. The only meal taken was breakfast which was well cooked and tasty. Disgusting outside area where several weeks collection of cigarette ends and litter were allowed to accumulate.
Towel rails were on all of the time so keeping the room very warm
The comfort of the room, and the fixtures & fittings of a high spec.
Friendly and efficient staff and warm comfortable and tastefully furnished room. Could have done with a re-clean - perhaps the room had not been used recently. Cobwebs and spiders in bathroom and bedroom floor gritty.
very comfortable and welcoming. breakfast very good. good value for money
This was excellent and the standard was as we intended for 'business trip rather than a luxury weekend. We were very comfortable and the breakfast was great with everything we could possibly want for choice.
I thought the dark barn lodge had excellent facilities. I was very impressed with the standardr of the rooms, and it was exceptional value for money
no bar available,pool and hot tub not available, both due to wedding but not advised at time of booking and hard luck attitude by staff
Fantastic spot and the staff could not have been more friendly or accommodating
Friendly, willing staff. Informality.......to the extent of no-one on reception(!), despite agreement by email. Good basic fare. Bedding too soft. No bath - though did not specify this on booking. Shower did not work. The extensive facilities not open in the evening.
Lovely location, friendly staff.
ble to leave the car in the car park for 3 days.
Nothing. Glad to get away. This was a nightmare experience from start to finish. Thanks to its location in the middle of a pedestrian precinct, it took me over an hour of circling the ring road in rush hour to find a way of getting my car to the well-concealed NCP car park closest to it. When I did arrive, the reception was locked, so I had to go to the bar to find any staff. The bar was so thick with tobacco smoke as to be absolutely intolerable. This must be a serious health hazard, and all I can say to the majority 77% of the population who do not smoke is that they should steer well clear of this place until smoking in public places is legally banned in July. A barman unlocked the reception in an attemp to check me in, but had no idea how to access the computerised booking system or a fax which had been sent for me. Eventually another staff member managed to do this, then demanded advance payment for the room and informed me that I could not charge meals or drinks to the room, and would have to pay separately for them. On departure the next morning, the reception was again locked, and it was only because I happened to bump into a passing staff member that I was able to return my key. This hotel has no understanding of the concept of customer service, and I will certainly not stay there again.
Easy Going friendly atmosphere No
Lovely looking with beams Cold room, thin duvet non working hairdryer, noisy generator all night long
Location was excellent and easy to find once car had been parked. Staff were very friendly and helpful. Having to leave car in a car park which wasn't next to the hotel.
Extremely quaint hotel, well located with comfortable rooms, really good public facilities, helpful staff and good, reasonably priced food. None really
The warmth and comfort of the bedroom Had I had a problem with stairs I would have been distressed, and the noise from the bar and club went on rather late.
New Inn has a most pleasant atmosphere with a real feeling for tradition and history. Comfortable if a little old fashioined rooms nothing
Staff were very responsive - room lacked a few basics (telephone, hooks on bathroom door, too little towel rail space, nowhere to put toileteries in bathroom, no waste-bin in bedroom)However, thoroughly enjoyed our stay!
Distance travel, not to far from home,central to shops and restaurants. As there was no double glazing on windows it was very noisey from surroundings areas.
both of us just have a excellent time well done
After a four hour train journey straight after a full days work the position of the hotel was a welcome site!
Friendly, helpful staff. Lovely restaurant and bar. A very clean and comfortable room and excellent value for money.
Central for Stroud Room was cold and very noisy during the night from ventilation fans
easy parking freindly staff nice bar had a continental feel to it, our room had been refurbished and was excellent breakfast was good but served on cold plates resulting in a not so hot breakfast also a bit noisy late at night, weekends only i assume, due to weatherspoons pub letting out and taxi office next door
Excellent food & size of room The room was to hot and we could not turn the heating off
The staff were very helpful and utterly charming. The restaurant offer Thai food which was very good.
The breakfast was good and the staff were obliging. The hotel was fine for a one night stay and the family room was fairly commodious. It wasn't comfortable enough for a longer stay. There seemed to be a lot of empty spaces downstairs with obvious potential for refurbishment.
Spacious, clean and comfortable room A room with a double bed should have two easy chairs (there's plenty of room for two). If you only drink tea and have one last thing at night you cannot have one first thing in the morning..not enough tea bags... or sugar is provided, and a tray to stand it all on would be a nice touch. Even a small plastic one like they have on airlines. Considering we booked the room around February it was disappointing to have a room with such a rotten outlook. It felt as if we had been 'shoehorned' into the hotel at the last minute. a view of the park across the road would have been preferable to the blank wall, made out of 'cages' of rocks, with it's attendant fag-ends and discarded soft-drink bottles which had been thrown up onto it, presumably by some members of staff taking breaks outside the back door!
cleanliness and friendly staff value for money in the location
Good location near to town
We have used this hotel on several occasions because when we visit family in the Stroud area it is convenient, the food is excellent value for money and the rooms are always clean and roomy. The staff are always very pleasant/helpful. On our second night we were awoken by the carpets being cleaned in the early hours of the morning. However. after complaining we were not charged for this nights accommodation.
Rats in the car park by the front door of the hotel make me think that there is a problem.
Friendly check in staff. Restaurant available on site. Clean, comfortable room Room on first floor accessed via stairs and several fire doors. Not easy with several bags.There were however rooms on the ground floor, for people with mobility problems
Comfortable rooms and good service.
The staff were very helpful and friendly. My sister and I found it provided what we needed for an overnight stay visiting our bother. I booked via the internet and was unable to state that we wanted twin beds rather than a double bed. The staff were cooperative in offering to change the bed to 2 singles but when we saw how big the bed was we decided it wasn't necessary. Breakfast was excellent.
Warm, Clean, Comfortable bed. Only disappointment was that this hotel didn't accept my Emerald Discount Card, and I had to pay the full £55 for the night. Snow fell overnight, and the slope to the car park wasn't salted/gritted.
Friendly staff Room not up to normal standard
Good Location,Clean, Breakfast Very Good, Room was Large and comfortable. Nothing to dislike
Friendly staff, very clean and well presented room walking distance from the town centre. Parking was included which would have proved difficult otherwise, a very good base camp for a shopping trip.
That is was very close to the central part of Glouchester, and that they had a bar.
The lovely warm cosy lounge where there was a wood burning stove and although I was the only one in there it was lit just for me.
Very quiet and comfortable room followed by a hearty breakfast. There was nothing that I could fault this hotel.
The service was good and our breakfast host most polite and accommodating, providing useful information on request. The bed was too short for a couple who are both 6ft tall. On all of the three nights we had to park in the back alley as there were no available parking spots or access was restricted by patrons large vehicles (vans).
sightseeing in Gloucester
Free WiFi, ability to leave car in hotel car park and walk into city. Good breakfast. The meal was not home cooked but it was served in my room which was convenient and warm so quite acceptable and preferable to venturing out on a cold night.
Friendly helpful staff N/A
position close to centre of town, only a short walk to shops, eating and local sights surrounding area a little run down but hotel ok
THe hotel and location
The staff were very friendly and helpful. Also to be upgraded without any additional charge is always a bonus. I felt the prices for wine were a little steep.
Modern, clean, large sized room with all facilities including fridge (with fresh milk!), tea-maker, etc. Comfortable, king sized bed, air conditioning and all usual bathroom requisites. Staff were all very helpful and friendly. Set in own grounds with ample car parking. Semi rural location on scenic A46 to Bath and within short driving distance from Cheltenham & Gloucester. Also within reasonable distance from Tetbury (i.e. Highgrove & Westonbiirt Arboretum) & Stroud.
It was clean,comfortable and relaxing. A place to recharge the batteries. I have no negative comments to make.
As above - price of drinks
The breakfasts were superb, very wide choice and all excellent quality. The evening dinners were very poor, only a limited menu which is only changed about every 3 months and the quality was not good at all. Difficult to believe that the same kitchens prepared breakfast (see above) and dinner.
It was good value, especailly at teh discount rate.Breakfast staff were very friendly. Two lifts, one broken, other only held3
Clean well appoinred rooms. Pleasant view over Cooper's Hill. Excellent breakfast.
Good breakfast Toilet seat was broken in our room, it was just sitting unattached on top of the toilet. Long (human!) hairs on the bed cover
food and accomdation was excellent - great value wekend break perhaps only small thing was to have better pilllows
the staff were delightful and the food very fresh-lovely fresh fruit at breakfast and delicious cooked food at breakfast time. Fish at dinner very well presented and tasty. Vegetables uninspiring and overcooked we were shown first to a horrible room-dark damp smelling, we complained and then had quite a nice room, tho the sound does travel from other rooms. don`t like the radio in the dining room
The Hotel provided exactly what we needed for a mini break away from our work and daily environment. The setting was wonderful, enjoying a meal and drink by the side of the pond, the saftt were brilliant and they made our holiday. Theonly change I would suggest is to extend the restaurant menu - ok for a 3 day break, but seemed a little limited.
Nice room in a nice hotel in a nice location, with lots of individual and unusual features - the mill wheel, the large rabbit statue, the ourside area by the water etc. The bar being the reception was awkward, because when we checked in there was a wedding party going on, so it felt like we were intruding. Also the breakfast area was a bit canteen like - inside anyway - and didn't have the individuality of the bedroom and other parts of the hotel.
Great price, great food
Stunning location, really quirky place with interesting features. The food in the restaurant was delicious, really good home cooked meals.
Great place for a weekend break.
Lovely room, clean, all facilities that you would need (tea/coffee, hair dryer etc). Like the fact the TV had an idoc built in and there was free wifi. N/A
The overall weekend was very relaxing, our needs were met with comfort and lovely food. Very organised and efficient. Lovely surroundings and interiors. The shower pressure was not adequate and needed a call to reception to find out how to correct this, a note in the shower would have been better.Also a lamp in our room (No8) would have been a nicer form of lighting as everything was concentrated over the bed area only.
We had a couple of very nice meals within the restaurant. I feel sure that we did not get a superior room which we paid for, we overheard that all superior rooms are upstairs within main hotel and our room was tired and in need of some work.
close to my destination. Food was nice. Idiosyncratic atmosphere maintenance of hotel could be improved. - Loo seat was loose, TV remote was not for TV in room. No heating in bathroom, and window would not close Staff could be more responsive to requirements - restaurant booking for 7:00pm, food not delivered until 7:40
Excellent food. Capable, efficient, polite staff. Room was not great (dated bathroom; only an over basin light & no bath which was contrary to description at time of booking).
Quaint A little cold
Excellent restaurant. Beautiful room Staff were pretty non-commital on arrival. Not made to feel particularly welcome.
Relaxed country atmosphere, nice location, staff tries hard, Our room, a standard, was tiny but others are lovely and will will go again choosing a higher rated room.
Very friendly owners/staff, and good food. Hand-held shower only in the room I stayed in.
Breakfasts were excellent. The hotel was sited in a very quiet and piucturesque area. Restaurant food was overpriced in our opinion.
The warm welcome and helpful attitude of all the staff N/A
A small intimate village pub with good food and atmosphere which included accomodation. It answered our requirements for the night Bedrooms/ensuit facilities need a major modernisation.
Service, welcome food all good points No bad points only that we couldn't stay longer
The pub is wonderful and the standard of food very high. The village of Frampton Mansell is a lovey setting. There was only one bad point: the bed. It was a queen size bed, I think, and rather uncomfortable for us both. We are not exceptionally tall (5'8'' and 5'9'') - but it seemed a rather short bed!!
Staff were very helpful. Breakfast was excellent. Bar sold a number of real ales. Twin beds were not as comfortable as they could have been.
Very friendly staff and good food.
Staff , location , property olde worlde Water pressure in shower was very poor,
The olde world charm of the pub and the attached dining room provides a super atmosphere for a drink and a meal. Selection of real ales complements a varied food menu. Log fires during our autumnal visit completed the cosy feeling The toilet facilities in the public house are wholly inadequate for the number of people that use this venue.
Wonderful traditional pub in stunning surroundings. Even the picnic benches outside had pots of flowers on them! Bedrooms slightly faded in places. No phone in room and no signal for mobile but hotel kind enough to let me make an essential call on their landline. Hotel had not received reservation for evening meal from Active Hotels.
Beautiful location and nice food!
The Bear is a lovely hotel in a great position on the National Trust area of Rodborough Common. The room was excellent and very comfortable in the old part of the building. The staff are very friendly and polite. We stayed here on our way to a holiday in the South West and it was an extremely good place to pick. We were in a room on the front of the hotel but slept very soundly. We would definitely stay at this hotel again and would recommend it.
staff friendliness the force of the shower in the bathroom
Friendly atmosphere in delightful surroundings. Nice room. Very satisfying experience
Good food, excellent wine choice. Friendly helpful staff. Room not ready at designated time. Bed far too soft
We had great difficulty in booking a table for dinner. Restaurant was full. We did achieve an early sitting and found our meal very disappointing.
A superb location with easy access to countryside walks .Quiet and restful with little passing traffic and excellent views. . No guarantee for residents to enjoy meal in main restaurant. Little urgency when we reported that our room on 3rd floor did not have any hot water.
General overall comfort and "rustic" atmosphere, excellent country position. The standard of training of some of the (obviously new) staff needs to improve
Stunning location, interesting historical building. very powerful shower! Good breakfast with lots of choice. I met 2 very helpful members of staff, the receptionist and general manager which helped to redeem the place in regards to their calibre of staff. Double room as small as a single and was tired and shabby, esp the bathroom. The girl receptionist was very helpful and nice as was the general manager on duty but other staff I met were quite unhelpful and struggled to understand me (I speak the Queens English....) if you asked a question they would speak in their own language between themselves and not make it clear whether or not you will be getting a response. Menu choices didnt make it as far as the plate, you get what you're given, thus makes me wonder why they ask you what you want to begin with. I experienced issues with the fluctuating wifi connection but the staff helped to rectify this. Do not bother with the fixed price bar menu unless you're happy with very small portions.
The hotel had charm and character and the food was very good the room was too warm and I didn't want to leave the window open as it was not secure
The Breakfast was good The Hotel was very old and in major need of renovation. It currently has an 80's feel to it. The leisure club, was old with run down facilities. The prices were doubled for the Cheltenham festival which was unfair.
leisure facilities restricted food menu at lunch time
The staff were fantastic, nothing was too much trouble for them. They were friendly and extremely polite
The staff were very pleasant and helpful. The breakfasts were very nice.
Staff friendly You had to go outside the main building to a separate one for the bar and restaurant. There was no proper lift in the hotel.(some very odd,folded lift contraptions by the side of some of the stairs.)There was only a carvery menu in the evening and the fish I ate there was tasteless (no fried fish just boiled cod.) There was very poor lighting in the bedrooms.Generally,the hotel had a very seventies,old-fashioned feel to it.
We had a problem with the other guests (rugby team) and the staff were brilliant about it, we had to check out early, but there was no fee or problem just very apologetic staff Dated bathroom decor
not a lot...depressing place depressing, old fashioned, unfriendly staff who looked at you as if you had 2 heads if you asked them a question
Hotel very tired overall- updating work is mentioned when you book, but price doesn't reflect this enough.
The reception staff were wonderful. The "bar" closed at 23 15. With it then taking the night portaging team 45 mins to fetch a soda water and orange cordial. The gym closed too early and opened too late, as did the swimming pool. The foyer smelled of faeces, and everywhere else smelled of stale cigarette smoke.
The dining room was too cold to sit comfortably.
I loved the friendly staff and the room was great! First time in England and I felt at home! Nothing to complain about.
Staff were excellent - we had a problem with the noise outside our room in the evening and they upgraded us to another room immediately. There was also a problem with parking, for which we received a parking ticket, however the manager at the hotel could not have been more apologetic - he immediately refunded the cost of the parking ticket and gave us a complimentary evening meal. The food in the hotel was excellent - especially the evening meal - I would recommend this as a place to eat. The staff went out of their way to be helpful and I would recommend this hotel with reservation.
Very clean and modern rooms. Food good but restaurant small especially when you have a coach trip staying who fill up the restaurant. Would stay there again. On booking I requested a room not above 2nd floor but was allocated a 4th floor room. This was changed but if they had read my instructions should not have happened.
Brand new hotel, ideal for what we wanted None
Sp0tless Communal check in bar and resturant multi purpose area not satisfactory
the cleanliness of the hotel and it was quiet and peaceful the only issue we found was the bar isn't open for serving alchoholic drinks after midnight and there isn't room service
For a very old building I was pleasantly surprised by the modern look to the reasonably sized single bedrooms. Breakfast was ok except fresh tomatoes would have been much preferable than the tinned variety
Nice Building Be prepared to pay for room immediately on arrival. Heating is only put on from 4.00pm to 11 pm. Bedding- only one pillow each and covers extremely worn. Bathroom could have done with a good clean. Watch our for an extremely surly landlord.
The bar was very welcoming and olde worlde
Asked for a vegetarian breakfast which was very well provided for. Very pleasant staff. Rooms rather tired, blackout blind or curtains in the bedroom would help. Two bedside lights instead of one and an overbed light.
The hotel and room were beautifully warm on a very cold night. Welcoming atmosphere and food was genuinely home-cooked and very reasonably priced. Full English breakfast incl at weekend. Plenty of parking. Shower could do with updating!
We were looked after very well and the breakfast was good Bathrom was a little shabby. e.g the soap holder was rusty and the bath room wasn't very warm. The blind was broken. Our bedroom had obscured windows and there was no views whatsover. The bed was very hard
A relaxed and welcoming atmosphere, in which we felt at home, yet with all the benefits of quiet, polite, but not overly formal hotel service. A delightful hotel in a lovely setting.
Quiet, relaxing, Comfortable.
Excellent breakfast. Beautiful building. Generally a good location. We thought we booked a room in an elegant mansion. What we got was an Annex room opening directly to the outside. Room was large but not really top spec. Essentially we thought the room represented poor value. Also the bathroom shower was very poor (poor flow and only luke warm water)
Beautiful setting, wide range of facilities and comfortable room. Excellent food, home made. The dinner was a little overpriced.
The setting was absolutely beautiful with a fantastic view, we were upgraded to a suite (no. 23) on arrival which was gorgeous. Staff were extremely helpful and friendly. Strongly recommend it! Absolutely nothing, everything was perfect! The only thing we would say is if you go on their website, please don't be put off by it as it seems quite out of date and doesn't show Burleigh Court off as much as it should/could do.
A great country house with magnificent views, including from the room, and a great bar and restaurant. Young staff were friendly but generally clueless and easily confused by questions as simple as "Is this a poppy seed bread?" "I don't know, I think it's just bread." LOL.
The room, the location of the hotel and food.
The situation is wonderful; the staff are friendly and helpful; the rooms are comfortable and pleasing, and the meals are excellent.Very very little. Two minor observations: could there be a little more variation of the dinner menu? And could the quality of the ?white bread used for toast and fried bread at breakfast be improved
The hotel is situated in quite picturesque countryside with panoramic views from the gardens. I really enjoyed the service showed by all members of staff during my stay, they were most polite & helpful with my needs due to the fact that I suffer with "MS". The only downside to our stay at The Burleigh Court Hotel was having to leave this establishment to go home.
The beautiful location, the lovely rooms and the sevice were all excellent.It was very peaceful and the gardens were very impressive.