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the staff was very nice! And helpful The bed was not as comfortable as I would have liked. Would have liked to have a pillow top. I would not let that stop me from staying at this hotel again.
Location. Of things the hotel has control over, staff friendliness. No.
This guest did not leave comments about this hotel.
Yes the neighbors next door to us noizy and pounded on the wall in the middle of the night.
It was very clean, I liked the body works lotion shampoo conditioner set, the patio, the view from the window, the bed sheets and covers smelled clean, complimentary coffee and it was quite. No other than I didn't stay longer
The hotel was close to where I was going. I stay at this particular Holiday Inn Express often. Always a friendly staff. Always neat and clean
Cookies upon checking in No indoor pool
The staff was very friendly and professional! As well as the hotel cleaning people because we didn't need our room cleaned each day, but when we asked if we could get fresh towels and extra shampoo, they were very accommodating! NOTHING.....We travel to Springfield at least once a month and this hotel is one of the best ones I have stayed in in Springfield!
Maid didn't leave towels for the next day, didn't take out the trash, cups of coffee were still in room when returned.
After checkout this hotel charged my acct a $250 smoking fee. I don't smoke and no one in the room smoked. The manager on site was no help in dealing with this situation.
The cleanliness, the staff and the best breakfast experience we have ever had in a hotel No
Extremely Close to where we needed to be for the weekend. Lots to do in the area!! The Hot Tub was Shut Down...