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Staff very helpful and polite when asked for help. Limited choice of meals.
Value for money Adjoining door meant that the drunk males next door were very audible early into the morning
Value for money welcoming stay close to amenities None
Staff were very friendly Towels were too small and mattresses too thin
hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......
This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.
Comfortable, good tv, convenient location Small room, poor sound insulation, hairdryer amnd extra pillows only available on request.
hotel is close to all amenities and also the docks for cruise ships also right next to the train station no complaints
Excellent staff, very friendly and helpful. Cost was brilliant really good value for money. Very few T.v channels, parking is additional cost and ticket did not work properly.
All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..
For a place to stay close to cruise terminal this place really fits the bill. Next door to a major mall with greats restaurants ( we ate at Waggamomma). Short taxi ride from train or bus station, and cruise ship very close by. Had to pay for Internet and breakfast.
The location was great. A short taxi ride from the cruise terminal; right next to a shopping center; short walk to the Old Town and historical sites; 15 minute taxi ride to airport. The staff was courteous, cordial and accommodating. Our room had an unrequested handicapped bathroom. We found it to be over-sized without enough counter space. The emergency cords at the tub and bedside were a nuisance.We arrived late and were turned away at the restaurant. Reservations required.
location, price and staff behaviour there should be safe deposit boxes in the rooms
Hotel is relatively new. Staff is helpful. Common areas and room was very clean. Restaurant was ok. Service can be very slow. We would stay here again.
Location and good room no
The room was larger than expected and the location was great! We had stayed at Premier in Glasgow and didn't like the room as much as this one in Southampton although both locations were excellent being close to transit. Check in/Check Out seemed a bit disorganized. There were so many people checking out so we understood but felt that things could have gone smoother. Otherwise we enjoyed this hotel and cleaning staff were great too.
Great place to meet a cruise ship. Long expensive bus ride from LGK. Breakfast & dinner was good value.
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It was near the port and the main mall and easy walking distance to many of the sites we wanted to see. An easy walk to the train and buses. Check in area in the lobby is very small
Very close to all locations we wanted to see. Very clean, good staff, very reasonable price.
Hotel is located very close to the Southampton Port from which we took our cruise, as well as the National Express bus terminus. It is also very close to a very interesting shopping centre The hotel is quite new so it shows very well.