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The staff were very friendly and accommodating. The food was OK, but not great. The variety of fruit was poor during breakfast, and the snacks were not overly healthy. And I'm not quite sure why it was so difficult to get a reservation at the Italian restaurant.
The beach and snorkeling off the beach. The food - we both had mild food poisoning during our stay. Not a great selection, and quite repetitive.
I like the meal times. The fact that meals are available throughout the day. The pool bar was nice. The room itself was nice and the beds were comfortable. Made for a good nites sleep. My room key was deactivated on my second day. I had to go back to the receptionist to rekey it. There were no washcloths in my room upon arriving. Had to wait an hour to receive some.
The hotel staff were very friendly, always willing to help. Very clean, large rooms with a lovely balcony and a great view of the pool. Lots of choice of food some of which was cooked fresh in front of you. Would recommend staying in the new 'deluxe' side of the hotel which is where we stayed, as the swimming pools were great and the accommodation was lovely.
The resort is excellent! We stayed in the new side, beautiful pool and rooms. Our room was a Deluxe Family with a separate living room. Also great diving there as the other side of the resort is right by the red sea. Great place to relax. It's also a 5m walk to the Soho square. Many places to eat, considering is an All Inclusive, however the food is only ok, not that great dining experience. We found that many hotel staff didn't speak the bare minimum English.
the spa,the design of the hotel,the breakfastand the staff are friendly the beach is small and the sea sports were expensive compairing with other hotels
It is avery good hotel for for a family it fit all ages . The food is not bad but it is not so good .
Great scenery, beautiful weather and nice location.
everything is fantastic when i the currency prices exchange make me pay more than booking site. i should pay by doller.
Events on the sea more
We enjoyed the swimming pools and beach area and loved the garden setting and look of the resort. The family suite was very comfortable and the staff were very friendly and generally very helpful. As a family with two children including a baby we found it difficult negotiating the steps every day with a pram especially at night - as the resort caters to families we would have expected ramps to access all areas not just some areas. The family suite contained a lovely kitchen but was totally empty of plates, cutlery etc which seemed a bit strange.
The staff was very friendly trying their best to please their Guests in well behaved manner. This indicates that they well trained to do so and also it is the culture of the in house to achieve customer satisfaction. Trivial incident, we attended an evening event (Bedouin Night) which was not at Renaissance standard (This excludes the folkloric Tanoura the actor was so good and also the food).
Location I did not like the value for the money I paid. It was supposed to be a delux sea view room. There was nothing delux about it; and the sea view ... yes, I got a picaboo sea view, certainly not worth almost $200 per night. I also did not like that, when I was checking out, the receptionist tried to shortchange me for LE 100.
Lovely location and grounds, spacious rooms, with good onsite options of recreation - snorkelling, diving and parasailing, decent choice of restaurants can be more professional on offsite tour arrangements - such as glass boat rides on naama bay (our driver was late by 30 minutes to pick us), and Mt Sinai climb at night (the guide turned up without any lights!). The shuttles to Naama bay needs to be hourly and complimentary.
The price was great for a short stay. The hotel has a nice location on the water. You can rent snorkel gear, get in the water at the hotel, and see amazing Red Sea aqua life.
Underwater beauty, position, facilities. It took 45 minutes to check-in for two families at 2 AM, where nobody other than us, with 3 front desk members available. Yet another 30 minutes for the additional bed arrangement.
I liked best during my stay: all staff was trying to serve and help in a professional way that I have never seen before, simply they are very helpful and polite
climate bathroom and boring menus
Breakfast, location, facilities, organised, cleaniness, flexibility of front desk: on day 1 were not able to give us the room we booked but after the first night booked us into a familiy suit, bigger what we booked Limo service poor, hagging by spa staff on the beach, Aqua Bar has some constant noise from underneath the pesestrian bridge (pumps?), disco at nearby lighthouse noisy (not every night though), food tend to be overpirced and boring at hotel restaurants
I want to say that when we arrived to hotel there was only 1 room for us instead 2 reserved rooms. And i had no notification about it before!
O clima, as zonas de lazer incluindo piscina e jardins e a dimensão dos quartos. A manutenção e gestão do hotel é deficiente: liguei o ar condicionado quando cheguei e começou a cair agua do tecto falso. A pressão da água do duche é baixa. No restaurante libanes deram-me um guardanapo de pano com um buraco. Dois dias cheguei ao quarto às 16 h e não tinha sido limpo. Na praia só se consegue espreguiçadeira e sombra se formos às 7 da manhã marcar o lugar porque são pouquisssimas. O cinto do roupão que estava no quarto estava a desfazer-se. A cerveja é servida por vezes quase morna. Alguns empregados, além de desleixados são arrogantes. As espreguiçadeiras da praia estão em muitos casos partidas.
Tudo foi óptimo. O mar é fantástico, os espaços verdes e a facilidade com que nos podemos abstrair de todas as actividades mais barulhentas se for esse o nosso desejo. Notou-se falta de simpatia (tacto) em alguns funcionários dos bares. Mas particularmente, no nosso caso, a falta de abertura, receptividade e uma certa agressividade inadmissível de um funcionário da recepção em compreender uma situação que lhe estava a ser exposta.
Poucas foram as coisas que gostei neste hotel. Nunca nem em qualquer momento me senti num sheraton. Vou fazer uma reclamação para a starwood hoteis porque achei uma vergonha. Os empregados mais bem selecionados, maior cuidado no atendimento ao cliente.
Melhorar o atendimento ao Cliente; A praia do hotel está bem cuidada, embora não tenha areal e seja má para quem pretenda nadar (é necessário atravessar uma ponte flutuante para poder nadar, porque toda a restante costa é repleta de corais).
Localização O hotel recomenda uma empresa para excursões nas redondezas e mergulho que se localiza na sua praia privativa chamada Sun and Fun de qualidade duvidosa. Sofremos um acidente em um safari pelo deserto do Sinai evitável se a empresa tivesse guias mais maduros e experientes. Tivemos após o ocorrido ainda um atendimento sofrível e despreparado