personel of the spa was not good.
very helpful staff, spacious well-appointed room and facilities poor ventilation - the room was very hot and a/c could not be adjusted to a lower temperature. no opening windows so room temperature was most uncomfortable
I think the revolving resturant and the size of the rooms are very good, the hotel make an ideal venue to meet clients in a comfortable envioroment Due to the number of people smoking and the lack of ventilation the hotel was very smoky especially on the ground floor and resturant. Comming from a country where smoking is only permitter in certain areas I found this uncomfortable.
They did not have readily available conference room facilities. Had to use the upstairs bar to hold the meeting and the rates for this were too expensive for this purpose.
Close to the airport, spacious rooms. Heating at the bath room wasn't working. at winter time its more then a luxury.
The easy and professional manner of the staff and being close to the airport. The telephone system is the very worse i have come across especially for a 5 star hotel.
Clean room, good bed , good breakfast - excerise room could be better maintained, need a no smoking common area
Novi hotel relativno blizu aerodroma. Tramvajska stanica ispred hotela. Prostrana soba i kupaonica sa prozorima. Lijepi pogled iz sobe i kupaonice na grad.
Very close to airport. Good standard. Lack of maintenance. Breakfast buffet should be better.
Everything. It was a marvellous stay, and most welcome after one week roaming BiH, Croatia and Montenegro
A very friendly and well kept hotel. The rooms and common areas were immaculate. It does cater to a religious Muslim market, so there are tensions with secular and gentile guests. For instance the pool has hours set aside for women only. The other hours are supposed to be co-ed, but some men may object if women are in the pool with them. Overall, most people make the effort to accommodate everyone's needs. It's location near the U.S. Embassy requires a cab ride in order to reach the old city.
Staff is very friendly, a nice local hotel near the old city section, but several streets up from the main road so it is quiet. Excellent breakfast. Hotel arranged for driver to meet us at the airport, we arranged a trip to Mostar and Blagjac with the same driver, Adis. Walked to the areas we wanted to see. We will return to Sarajevo and would certainly stay here. Note, see the vizier's blanket displayed in the lobby and ask about it's history - approximately 300 years old. We thoroughly enjoyed our stay and this is a great local hotel. Please be aware that Sarajevo is hilly and the walk down to the Old city, while only a few blocks, has some stairs. This is not a dislike, just an observation.
Great family run boutique hotel. On arrival the owners greeted us with a nice warm welcome. Tastefully decorated, very spacious apartment which was well equipped. Friendly helpful staff. Easy walking distance into the old town. Expensive, but good value for money. Everything was of a very high standard.
They were huge rooms with lovely helpful staff who could speak English. The location was ok, close enough to walk to most places and breakfast was good.
space in apartment. Use of internet/wifi. Excellent breakfast. parking. Close to centre. Charm and originality. Building site next door.
the staff was very hot and is meant seriously and stay in the room decor was nice too
The hotel is very eclectic, the location was great, the staff were wonderful and welcoming, our room was large, the bed was comfortable. The towels were small and we would have liked a full-length mirror in our room.
The bedroom was unique and quite stunning - extremely spacious, well presented/ furnished, with a wonderful balcony having goods views of the surrounding areas. The breakfast was excellent - fresh, plentiful, with first class service by attentive staff. It was a great pity, and a strange contradiction, that the bathroom did not match the opulence of the bedroom. The bath was small, the over bath shower oscillated between hot and cool from the instant heater, and the toilet was loose and badly located. I would strongly recommend a complete refit/ enlargement of the bathroom in order to justify the room rate, and to do justice to the wonderful bedroom.
Wonderfull Hotel... Nothing
Stuff and unique design. Hot water is not constant.
Excellence in location, city views, comfort/room and staff Only soft drinks available in mini bar and restaurant
Hotel is center
Amazing view, two of the walls were made of glass ... Amazing day and night views. Dirty carpets on the stairs :)
Nice staff, friendly people, absolutely amazing view from the breakfast room, great/central location and closeness to the shopping area and last but not least---comfortable bed :-) No complains, what-so-ever...however, no elevator past Floor 9 to the top(I believe 12th floor). Good exercise :-)
Very gentle staff.
Location, view from the terrace, bed very comfortable, very reactive receptionist, nice room.... Breakfast could have offered more choice, no curtain or white curtain to avoid the daylight early in the morning
Excellent location at the end of the pedestrian area. Excellent views from the rooms and the bar. Fair enough pricing.
location, comfort of the beds inadequate hair dryer
I liked the staff and the room. The equipment was new and of good quality. The views from the windows were good and the beds were very comfortable. The food was good. No lift from reception to room (we are 75 and 76 and not strong. The booking had not been made, they said, so we started in a high up room which was not satisfactory. They did move us when a lower room became available but they charged us for both rooms.
It was in a great location and the views from the room were amazing. the room was very very small and there was no private parking although it is advertised on this website as having private parking. It is marketed as a luxury hotel - but I would say it is mid-range.
Nice people, nice staff, nice city, nice room, nice location etc.