Simpatia dos funcionários, com destaque para os do restaurante. Pequeno almoço diversificado e de boa qualidade. Localização com uma vista fabulosa para o mar. 1. Necessidade de chamar a atenção pela falta de cuidados na limpeza do quarto de banho e da colocação de toalhas (depois de serem avisados tudo correu bem). 2. Inacessibilidade gratuita à Internet. 3. Os empregados da sala jantar comunicarem entre si em voz alta. 4. Televisão com pequena cobertura.
Da qualidade da comida, da vista para o mar e do preço. Da animação, da cama pouco confortável, da pouca diversidade da comida, do facto de fecharem a piscina sem aviso prévio, dos corredores de acesso aos quartos.
A beautiful hotel with everything that you would expect from a 5 Star hotel, but the very best thing was that you felt completly comfortable the minute you walked through the door. There was no awkwardness or need to adjust. This comfortable atmosphere was very much due to the staff.
It is the best hotel that we stay in. It isn't cheap but it is outstanding! Paying the bill :-) However, you do get what you pay for.
The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden. For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.
cleanliness of the room, bathroom and even balcony - efficiency of the staff at reception desk and room service - presence of the manager - wonderful gardens - wonderful spa facilities - nice restaurants etc. etc. it's an excellent hotel the service at the "summer-pool-side restaurant" is rather slow - but you're on holidays ;-)
The hotel was luxurious, the rooms special, the dining food very good and staff were very attentive. No
comfort, space, food,spa, large bedroom,met nice people, very well organised and lastly staff and management attending to detail and very nice with it
Everything - thye warm atmospher,the services (including the night programs),the food and the facilities Non
We enjoyed the extremely good service we received. The swimming pool was heated to a temperature that was very pleasant. We both had very good massages in the spa. We felt the only thing missing was the provision of tea and coffee making facilities in our room.
Friendly atmosphere, garden good, appartment spacious and the town of Puerto de la Cruz in very nice. The sunbeds were poor but we managed
fliendly staff and very quiet hotel...nice area.quality food in the buffet.acceptable price for beverages. Pool is a little bit cold for kids - could be warmer,so as the childrens playground should be bigger.sometimes evening music is too loud for thouse who has their rooms with pool / teide view.
Water in the pool is not chlorinated. We stayed in three hotels, this was the most unpleasant for the same price. This hotel is for pensioners, boring, old renovated rooms, soundproofing is not at all (hear absolutely everything). We felt like in a nursing home. Kitchen poorly equipped.
It was quite comfortable, with food stores close by, easy to access. I didn't like that there were cockroaches in the room and there was noise in the garden in the evenings. Also, there were some very noisy guests above our room, every night making noise like trampling horses and throwing chairs on the floor.
Big tropical garden and big pool. Spacious apartments with good neutral design. Free parking everywhere around the hotel, because in those Tenerife mountains it is very important. Lots of restaurants on the entrance street. At evenings some clouds too, so the very hot weather is only on the southern part of the island. Nice personnel. Quiet! No teenagers or party people! No wi-fi - you have to go to the bars.
the hotel style looked nice, the pool was great and the room a good size and well equiped the hotel bar was very quite but it was the time of year and there was plenty around to make up for it.
Close to center and public transport. The live music in the evening in the bar below the hotel was too loud.
Localization of the hotel, with calm, in withdrawal of the sea front. Noisy at groundfloor, non separated with the reception and the bar; the sound-proofing of the rooms is also insufficient.
All was ok, the service was good and was pleased we chose this hotel, I thought the food would be more Spanish-like however I liked the choice of dishes that we had everyday.
In my room I missed a Mini bar an free WiFi connection
Location and breakfast and dinner buffet Drinks were not included in the half-board price and we were forced to pay the exorbitant hotel prices to have something to drink with our dinner
It is located at the central of Puerto de la Cruz, walking distance to old-city, hotel it self is situated right at the sea side, which give you a wonderful view from room It is really old hotel, even it has 4* you cannot really find them there... I would rather consider it as a budget accommodation.
A localização é excelente. O apartamento é grande e confortável. Não tinha forno de microondas. Só tinha forno elétrico. O forno de microondas é mais rápido e mais prático. É preciso pagar 3 euros por dia para ver a televisão e isto não estava escrito na reserva.
I've stayed at this hotel 3 times now and each time they have welcomed me, when I returned I recieved flowers in my room!
Nice Canary atmosphere, friendly staff, very good location (close to the sea, beaches, bus station, many banks in the neighborhood, shops to buy fruit, etc.), breakfast already at 7 am + possibility to choose among many things to eat, possibility to sunbathe on the terrace. Noisy location (though it got quiet enough late in the evening to be able to sleep well); little swimming pool.
Delightful setting and historical character of the hotel. Excellent food and helpful staff. Very convenient for the tourist facilities and the traditional town centre.
Location was great,clean and tidy,staff nice and polite. none
It's in the middle of the center. The beds were horrible, the bathroom wass tiny and the toilet was broken. I wouldn't book this hotel again. It also attracts a lot of old people. Definitely not meant for a younger couple. And if you don't like noise you are not at the right place here. It's accross from a lovely square but then again the church bells ring every 15 minutes. And people stay out till midnight so an early night in is impossible
The hotel is centrally placed and offers a good base from which to tour the local area The general ambience of the hotel is good however the rooms and bathrooms are tired and need maintenance. Food was of an average standard but plentifull.
The price, the coziness and the location were great.
location bathrooms need updating
The location of the hotel is excellent - although parking is not. It is very nice and right in the pedestrian area.
Central Could be noisy
Cleanliness, quite and calm atmosphere, very close to the beach.
This is my third time staying at the Turquesa its very comfortable clean and nice staff , myself and my wife would certainly go back again. my self and my wife would certainly appreciate a facility for making a cup of tea in our room ,we had the use of the fridge which was of great benefit.
surrounding facilities no
facilities for disabled limited use of indoor swimming pool
quiet, clean value for money No fresh fruit salat and few fresh vegetables
very good selection of breakfast and nice big pool
well organised. Courteous. Friendly, family atmosphere Rather noisy at night in spite of notices in rooms about respecting other peoples right to a quiet night!
Nice location near the beach and the bus station. If you don't participate the evening programs you might suffer the "noise" that came from the "Ball room". It stops at 11 o'clock, so not a big deal. :)
a well designed and spacious hotel with what appeared to be a an excellent outdoor pool. staff not very welcoming; noisy especially in rooms above entertainment area;appalling wines in restaurant; lack of adequate car parking; service at breakfast almost non existent (guests had to lay their own tables and forage for cutlery etc.) the indoor pool was free to use but only if you bought a swimming cap! For an odd visit this was an unreasonable levy.
Comfortable room, spectacular view from balcony, close to bus station and city center, free wi-fi in hall, reasonable price At least 15 min walking to the beach, no internet in the rooms
The personell of the hotel could not speak English or any other foreign language (French, German, Italian) and it was difficult to communicate. While we had reserved a double bed room they offered us a twin bed room and while we repeatedly asked if we could get a double room, if one were available, they simply ignored us.
very helpful staff, good food, gym, wi-fi..... excellent!
It was very close to all amenities and very clean and friendly. No air conditioning so very very hot and with the window open it was very noisy through the night
Nice personnel, good situation
Great location, close to bus station, El Charco Plaza, shopping, restaurants, and beach, all within short walk. Friendly, helpful, accomodating staff. Iplan to return there next year. I did find it to be noisier than I would have liked but feel this is due to the type of construction and that it is open air and not unusual for Spain. The noise level decreased after 11pm and I always got a good nights sleep.
The location was the biggest advantage of this hotel. The room we had opened straight onto an atrium as did most of the rooms. The noise at night was terrible. The food was very limited and the swimming pool was not much bigger than my bath tub......Whoever took the photos for the website is a genius.....the pool looks lovely on the site.
Except one recepciontist, the hotel staff is very kind and helpful, the location is good, but hard to park in the nearby. One of the recepcionist did not speak English at all, he could not use the credit card system, the cash withdrawal from credit card was a lot of money...
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
The setting and location . The guests were allowed in dining room at dinner time in shorts
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
The staff must try to speak english for those who dosent understand spanish
A Equipa de Animação e a limpeza e arrumação dos quartos. O Pessoal em geral é mto simpático. A comida foi excelente, com muita variedade. Cada dia fizeram um menu diferente com comida tradicional de países diferentes, Italiana, Mexicana, Canarina,... etc. Melhorar alguns aspectos das instalações,por exemplo, substituir o piso do pátio/piscinas. O palco podia ser um pouco mais amplo e mais adaptado para o entertenimento, especialmente no sistema de som. O entertenimento foi muito bom e por isso merecem um espaço melhor.
Área das piscinas, tamanho do quarto, zona tranquila. Não mudaram os lençóis nem toalhas durante os quatro dias da nossa estadia.
os funcionarios foram muito atenciosos e prestaveis em praticamente todas as situações. existiram alguns momentos de animação bastante engraçados. esta foi a primeira vez que utilizei o regime MP. fiquei extremamente chocado com o facto de termos que pagar pelas bebidas consumidas ao jantar e estando as maquinas de sumos e aguas desligadas. algum que nao faz grande sentido a meu entender. julgo faltarem mais mesas na area de restauração, fomos 5 pessoas e tinhamos grandes dificuldades para arranjar mesa.
heated swimming pool they colse it at 6pm
Good breakfast. Excellent situation. Very spartan furnishings. Very frugal cooking facilities and utensils : 3 forks, 3 knives, 3 spoons,...
Situation and price. The rooms are big and Soundproofed.
Good location in the town. Kindly staff, good furniture No air conditioning, extremely hot during the night
very clean; close to the city centre; close to shops; staff very friendly too noisy at night, because of people on the street; a little hard to find
Spacious rooms, good bathroom, good service, central location, parking facility, concert on Sunday, good price Noise at night from people leaving disco opposite (in Calle Hoya)
The room that we booked was very good, always clean. We felt there like at home. Very noisy at nights
the location of hotel is really good, for visiting the island, for having breakfast/lunch/dinner at a seaside, enjoying the drink, atmosphere of the ocean, the staff was very nice and able to help, to answer questions, the hotel staff 24 hours available, rooms very clean and cleaned every day, enough space in the room, usefull little kitchen corner (mercadona nearby the hotel...) the first impression of entering the city of Puerto de la Cruz quite ;messy; looked like typical turistic place, full of high hotels but later on we found so many beautiful places in area and surroundings of hotel Astoria