Prós: No one knows English and its difficult to communicate although I booked Hilton due to versatility of their staff. We got Check Inn after an hour long wait when the manager came who speaks English. ...
Prós: Rooms are wide and spacious. There were 2 king beds in the standard rooms.
Contras: Breakfast was not good enough. Restaurant staff was slow.
Prós: The comfort and convenience of the hotel.
Contras: Everything was excellent.
Prós: All is great nothing to dislike. I'm going back next week
Contras: Sport channels are not existed on TV. No Toothpaste, toothbrush in the room.
Prós: Parking,Break fast
Contras: When I extended to anothers day , they rise the price!! So I checked out .
Prós: The bed, location, staff
Contras: bathroom wasn't tidy when we entered tab at shower was not working well ınstant cofee is not enough for hilton leisure standards, at rooms and breakfast... tea was not good enough
Prós: very clean hotel. staff friendly & accommodating. good facilities...kettle, water, wifi, tea, coffee, slippers. good location next to shopping area. housekeeping service excellent.
Prós: All staff except the day of arrival, there was no worker other than the receptionist who left his desk to bring us extra sheetspecial but left them there for us to put them.
Contras: The air-conditioning is not good and the bathroom had no ventilation fan.
Prós: Excellent peaceful hotel for families to stay
Prós: I liked that it was a standard Hilton. Very clean and in a good location.
Contras: The air conditioning did not work. Our rooms were 85 degrees F and the windows would only open 3 inches. But thst didnt matter as a/c would only run if windows were shut.Told the front desk the room was hot. They said a technician would look at it. Came back to room at night room was still hot. Not fixed ..no sleep. Next day complained again front desk called technician who said it was our fault! . won't govthere again 2 sleepless hot nights.
Prós: the location perfect and maybe the best hotel in urfa
Contras: the staff is very bad and don't helpful
Contras: My room was very hot even after we switched it off. Told them about it but as nobody except one person spoke english they didn't understand. Communication was very difficult and frustrating. Had ...
Prós: Definitily, it is the best hotel in urfa. Friendly stuff, clean and comfort room. Breakfast was excellent, with beitiful view on terrase. High recommendation!
Contras: Everything was simple perfect!
Prós: Window view (10th floor), entrance, dining hall, being near by shopping area and allowance for late check-out (14:00)
Contras: Not easy to access the location, not easy to park your car, suites doesn't contain bathtub, TV's remote control wasn't clean and the strange extra desk in the room.
Prós: Clean comfort place
Contras: Staff doesn't speak English
Contras: Some Lobby staffs
Prós: السرير مريح
Contras: Housekeeping staff bothers us every morning and ringing a bell, even though we put the do not disturb card on the door and open the door twice and we were asleep in the room was Tenbehm every time ...
Prós: The location is very good and near to havas bus stop . stuff was caring about cleaning till 2 days before check out . friendly stuff. WiFi wasn't bad as some people complain
Contras: Everything was good till 1 days before check out . room service didn't come last 2 days and no one came for cleaning last day. The guy came and said he will come after 30 minutes but he didn't...
Contras: We booked a suite, but that was nothing close to what was advertised in booking website. Suite is small, connected to another room with a door- we could hear next door guests. There was no WIFI in the...
Contras: every thing was low level . Definately it is not five stars level , neither Dedeman reputation . Old hotel , old decoration , poor breakfast. High price comparing with other 5 stars new hotel ...
Prós: Facilitate the clients staying
Contras: Everything was good but the AC coldness level was not sufficient especially in such hot weather
Prós: The host and staff were very friendly. The place was quiet, clean and safe. The bed was quite comfortable and the wifi worked well. Good location, right in the heart of Urfa.
Contras: Everything else about this hotel..the place STUNK
Prós: Great location in center, budget hotel but that means real people here and great conversation. Modest rooms with very clean sheets and bathrooms, great WiFi and free tea/coffee at reception. Nice...
Contras: All fine.
Prós: For the money, compared to what other hotels cost in Urfa, it was good. The staff were very friendly and spoke good English. The bed was comfortable and the internet worked well, but I was one of few ...
Contras: My only significant problem was not with the hotel, but with the tour Mustafa provided. It includes many other mildly interesting stops in the Adiyaman area, and usually, Nemrut Dagi is the last stop ...
Prós: A very good value for the budget traveler. It was easy to find and located halfway between the old town with the tourist attractions and the bus station to and from the airport.
Prós: Mustafa is amazing. Not only that -but he remembered me from a shorty visit I made four years earlier.
Contras: I very much don't like the fact that booking.com charges him so much commission. Also - taxi drivers don't know it.But if you ask for 'Ipek Palace' they do know that place and it'...
Prós: I've stayed there at least 4 times over the past 2 years, and it's the friendliest, cleanest, and most centrally located place in Urfa. The staff are so helpful and friendly, going out of ...
Prós: The beds were nice, the bathroom not. Decent value.
Contras: Mustafa, the man in charge treated me horribly. First they would not let us touch the air conditioner, then whenever I would ask something simple he would lecture me for about 10 minutes about ...
Prós: Exceptionally meticulous staff, very polite and professional, cleanliness was superb, catering for guests comfort, excellent breakfast and great location. Everything was to the highest standards.
Prós: I would like to thank a full team here and hope will be back next time to the same hotel
Contras: Nothing to say All ok
Prós: Good location staff are very nice
Contras: The air condition is small for one room and we didn't felt warming in that night. ..thank you