Prós: On my third visit to this hotel I was pleased that the quality was still has a superior rating from me. Enjoyed my stay again.
Prós: Great staff through the hotel, from the front desk anf restaurant to the maintenance and cleaning staff. Good size rooms. Great gym on top floor. Overall very good.
Contras: The pool could should have a more private feel. It's right next to the restaurant and the pool furniture is not the best.
Prós: Room and shower were exceptional. Lots of hot water; elevators respond quickly.
Contras: The hotel attempted to charge me $40 more for my one night than did Priceline. They did, however, come down to the lower figure upon checkout. The buffet breakfast in the 10th floor Executive lounge was only mediocre.
Prós: Excellent customer service, very helpful and very pleasant.
Prós: Walking distance to the Gran Via mall, with a variety of stores and restaurants. Also, a movie theater. The service at the hotel and the hotel's restaurant was great. We liked very much the variety served at the breakfast buffet.
Contras: everything was excellent, no negative experience.
Prós: Muy limpio, lugar seguro no ruidos muy cómodo
Contras: probablemente que tuve que pagar por mi desayuno
Location - safe, some decent restaurants nearby. Hotel food selection - limited. Room: was clean, bed very hard, pillows very small. Bathroom tub and sink drains very slow - indication that pipes are partially clogged. Hotel public areas - they put Two Mini-Cooper cars occupying seating areas for the guests. Not nice! They have a nice sax player at the coffee shop, I think every night. That's good! Hotel staff in general is nice and attentive. Taxi service via hotel: Safe, but overpriced.. In general, Hotel is good, not very big, perhaps overpriced. Location safe, Plaza Santa Elena across from Hotel. Plazas Cascadas and Multiplaza not far either. As this was my first trip to El Salvador, I will try another Hotel next time, until I find the right mix of comfort, food, convenience and cost.
Prós: The location of the hotel and the security of the area around the hotel.
Contras: I feel I overpaid for my 5 night stay - XXX dollars, that was only for my room. No breakfast included. My mistake, did not paid enough attention at website during purchase. Next time, I will be more careful. Not to blame the hotel for that.