o espaço do hotel e o design, aliado ao serviço; de referir ainda que não é um hotel de massas e seria uma pena transformar-se num deste tipo; as refeições são cuidadas e de qualidade ; quartos amplos, muito bem decorados e equipados apenas o facto de ter "apanhado" durante 2 dias o hotel cheio devido ao feriado do 12 de Outubro - demasiado barulho provocado por alguns grupos.
O espaço do hotel e as 8 piscinas. ñunca se sentiu muita gente apesar de estar cheio. A piscinia de água quente demasiado fria!
Das instalações e do tratamento dos empregados Nao
O ambiente familiar e calmo foi muito agradável para as nossas férias e respectivo descanso No restaurante deve no futuro haver mais variedade de fruta natural
Gostei do hotel que é espetacular, quer no interior, quer em relação às piscinas e envolvente. Também gostamos (fui com crianças/jovens) muito da visita à reserva ambiental, túnel da experiência histórica e museu. È de referir a simpatia dos funcionários. Pareceu-me que o bufet estava algo sobrelotado. A comida também poderia ser mais variada, visto que no regime "tudo incluido" comemos sempre no mesmo bufet com o mesmo tipo de comida.
a calma que diversos locais do hotel proporcionam
Da qualidade do espaço em termos de design, decoração e conforto. A simpatia e disponibilidade dos empregados em qualquer das áreas. O projecto reserva ambiental em si mesmo é meritório e bem conseguido, disso é exemplo o museu ali criado, inovador e interactivo. Os buffets são razoaveis mas seria preferivel apostar mais na qualidade da cozinha e não tanto na diversidade. A invasão de um certo género de turistas (especialmente nos fins de semana) com perfil pouco consentâneo com a tipologia do hotel prejudica a sua imagem. Devido a isso a aposta num turismo de lazer, relaxante e de qualidade perde-se um pouco no meio de hordas familiares onde só falta o cão, o gato e o periquito... Por outro lado, a necessidade de entreter e de certo modo"disciplinar" toda essa gente com recurso a actividades diversas (anunciadas por altifalantes) acaba por criar um clima de feira pouco propício ao fruir do descanso e da natureza envolvente, (re)negando o espirito ecológico e ambiental. Deve-se, contudo, realçar o esforço do hotel (nem sempre conseguido) de tornar as pessoas apresentáveis facultando-lhes calças ao jantar.
Gostamos de tudo no geral, O hotel é fantastico, com as suas piscinas, e encontra-se numa zona tranquila de Tenerife. Por estar inserido numa reserva natural, é uma mais valia. O nosso quarto familiar tinha uma excelente decoração e conforto. Apesar do elevado número de quartos, nunca sentimos que estivesse cheio. Foi maravilhoso!! Julgo que pela dimensão do hotel, requer mais pessoal a trabalhar, especialmente nos bares das piscinas.
O ambiente do hotel, a simpatia dos funcionários, a qualidade dos serviços e o clima da ilha superam qualquer falha.
Excelente serviço. Mudar, conforme sugeri, durante a minha estadia, a fotografia da praia, pois esta não pode ser utilizada para banhos, devido à quantidade de pedras. Deverão colocar uma fotografia que dê uma perspectiva real, de forma a que os hóspedes não se sintam defraudados neste aspecto. Este facto é perfeitamente compensado pelo excelente profissionalismo dos funcionários do hotel, na minha larga experiência até profissional, nunca havia sido tratado com tanta dedicação.
Recently refurbished throughout, very stylish but in keeping with the style of the beautiful old building. A friendly place to stay, plenty of space to relax in patio area, sitting room, bar etc. Good food menu, excellent range of local wines and choice of drinks in the bar including various tea and coffee. Highly recommended for a short break away or while on holiday from a resort area.
this hotel is fantastic , The hall is fabulus
I did not like anything about this hotel. The staff were very unprofessional and unfriendly. They spoke very poor English and gave incorrect information about the hotel to me. When I asked to speak to a manager, the receptionist sent a porter to me.
its comfortable enough for the price we paid and staff were helpful and acted fast when we asked for something. the room never get sunlight so even it was warm outside, it felt really cold inside which isnt ideal apart from summer season.... they offered late check out for 25 euro but when we requested the night before our departure we were told to do so in the morning of the departure and when we did we were told our room was already booked out for someone else.
Nice, big rooms. Very clean, good value for money far away from the action, you'll need transport to go anywhere nice. And it' s directly under the in flying route for the airport (which is very nearby) so there's lots of airplanenoises
The hotel was very clean and well presented.The staff where very freindly and helpfull We had breakfast the first day we stayed. this proved to be a mistake.I have to say for a four star hotel the breakfast was very poor cold coffee,awful bacon and poor presentation with out a word of doubt the worst food we have ever had in a four star hotel anywhere in the world.
Limpeza do quarto, buffet, piscinas, localização em local calmo.Óptimo para descanço. localização de Internet e WI-FI pouco cómodo para trabalho.
silencio à noite, preço, conforto, localização. barulho logo de manha feito pelas funcionarias do hotel e a limpeza do quarto, nomeadamente o chão.
Achei o pequeno almoço muito mediocre.
descansar depois de uma viagem cansativa de Lisboa até Tenerife com paragem em Madrid.
Quiet location. Very good food (excellent pizza). Lack of tea making facilities in the room. Cleaning staff careless. Room with town and bay view was first given as a sea view room. No soap in the bathroom (we had to ask).
It was very fantastic stay in this hotel. The location is very good, just the sea side and not so far from the airport (10EUR by taxi). The food is very good and we can enjoy very much entertainment like a water polo in the pool, maxi-dance, tropical show and so on after dinner. Hotel organize them very well! Not at all.
It was quiet ,relaxing and elegant.The room was large and the terrace wonderful.Will stay there again
russian-speaking guest assistance service
Cozzy intimate atmosphere, perfect for honey moon as well for romance and holliday for two. Well placed near the beach yet discreet, hidden from walkers view. Original ideea to have your own room pool. Breackfast divers and gourmet. Compliments for the chefs. External window fasade should be cleaned of dust.
Location was perfect staff excelent None
Good location (at the beach) and the service is very good.
The attentive staff,the ability to use the pools etc in the other hotels in Mare Nostrum, the proximity to the beach and many luxury shops On first arrival it is not easy to find the main entrance.
There was excellent apartments and exterior of the hotel. Pretty good service. Very quit and luxe hotel Waiters demonstrate that they are waiting for tips, slow service in restaurant.
hotel very stylish and relaxing, staff extremely friendly and hotel in a great location.
Very pretty place, very clean, great location.
Everything, it's so unique, nothing like the numerous old fashioned 'block' hotels in the region. It's very colourful and imaginative, there's so much attention to detail. It's a proper 5 star. The staff are really friendly too and always have time for you. There were lots of rich looking people strutting about the place which is not something we're used to but it was fun staying there. You would have to be very spoilt to pick any faults
The location close to the beach The hotel claimed to be fully booked, but there was only one or two couple at the swimming pools. Where were all the people ?
Hotel itself was excellent, brilliant location, room clean, overall very good hotel, let down by very minor things not normally associated with 5 star hotels. Minor things such as maids entering rooms even though do not disturb sign on, whhen arranging transfer to airport being told when it was best time to have car as opposed to the time we actualy we wanted
The hotel is very nice service is very good I styed i4 nights in 3 rooms reasons first room smelled very bad when complained they wrier very good and moved me to a suit which the air-condition was not working when complained first night they fixed only the one in the living room and not the one in the bed room, we came late that night and had to sleep in the living room as bed room was hot as he'll next day early we went diving and when back complained again about the air-condition the reception said it's Sunday why you did not tell us early as I we don't have now one to fix it, that is when I got real mad and told him this is 5 stars hotel not 2 any how they send a tecnition and he said yes it's not working and I can't fixed it then they moved us to another suit.
We liked the welcome. Beautiful facilities and a very attractive property right next to the ocean. It was great to rest by day and night to the roar of the ocean waves. It was unfortunate that on Feb. 22 the spa, steam room and sauna were not functioning at 100%. The pools were cold and although the staff turned on the sauna and steam room, it appears that the steam room valve was not working well. This was a let down because it was our last full day at the hotel. We had several great meals at the restaurant but on the last night (Feb.
Excellent service - seaview - and the fact that the hotel is a reasonable size compared with other hotels in the nabourhood. no....
the staff were professinal and kind.the golf club noted it was my wifes birthday and organised a bottle of champagne for our room.It was such a nice gesture,,thankyou once again. we own an appartment in playas de las americas but will always spend a few nights at the villa cortes on our visits from now on.we are thinking of our daughters wedding reception to be held at villa cortes next year.
Da sua localizacao. A falta de Ar condicionado, a antiguidade do hotel, a falta de troca de toalhas, a má comida ( tipica espanhola ) .
Localizcao e tamanho do quarto. Haviam muitas baratas no quarto e apesar da reclamacao nada foi feito.
free wifi in lobby Lack of any kind of ventilator/fan...place got very hot in afternoons.
Excellent hotel for family with young kids - Pool depth is 0.7m to 1m in main pool so ideal for non swimming parents. Can get very crowded on the sun terraces around the pool and sun beds limited if you arrive mid morning. 10 minutes to beach and very quiet location at night.
It was cheap, most of the staff were very friendly. The hotel room wasn't cleaned every day. Watching TV in the room on a tiny TV set costs 1€ per hour. That's just ridiculous.
good location for golf ,friendly staff, restuarant average, shop well stocked. pool area well stocked with loungers. member off staff ie cook was wearing denim jacket while arranging food at breakfast. outdoor clothing.
Huge comfortable rooms, good location 15 min walking to the beach. The swimming pool is not enough deep.
Elderly couple 55+, 10 days stay from 12 until 21 October 2010, quiet and nice family appartments, much comfort and very clean. Good breakfast. Towels were exchanged 3 times, this should be more often. However the swimming pools could be used from 10.00 AM nearly all sun beds were reserved by other guests around 09.00 AM.
We had a great time the staff were so friendly and welcoming we got all you want and more from our stay, thanks a lot. Would recommend to anyone.
it is far from beach
Nothing in particular. I cannot remember anything to appreciate as special, pretty common family arrangements. Yes, definitely the front desk staff. I asked them help me with a print- out of a personal file (1 page) and I have received a clear no before even explaining the emergency I had. I needed to explain them three times what was included in the package (dinner, massage, etc) in order to take benefit of these and I still don't know what is welcome pack and check-out pack. Neither the front desk staff know, they told me that they will ask the management about this. Pretty unprofessional speaking manner toward clients.
All was great perfect location with everything around. Really was more that we expected. We were quite close to the pool and every morning at 10am they were playing loud music to open all activities.
Bungalow system Staff
everything was ok, price, food. Very good for family with children.
The kids club the food and staff very great when got into hotel. But one big problem we booked in July 2009 but they had no room for us??? We had to stay in an other hotel for the first night not good with 3kids and rest of family already booked in? Had to argue with manager and the rest of family 13 of us were not happy.
Atendimento, vista para o mar, piscina, pequeno almoço fabuloso. Falta de pressão de água, possivelmente dada a altura do quarto 8º andar. Ter wi-fi apenas no piso da recepção.
Gostei muito do atendimento, da comida, que era muito bem confeccionada e com muita variedade de escolha.Os preços do bar do hotel eram muito acessiveis.Realço ainda a simpatia dos animadores e as actividades disponibilizadas.Soliciatamos a troca de quarto que nos foi concedida de imediato.Quarto de cortesia no ultimo dia. Muito bom... A partir das 15horas o bar não disponibilizava pequenas refeições(tipo tostas ou hot dog).Inexistência de frigo-bar nos quartos.
Só posso dizer bem deste hotel! Boa localização ( a cerca de 10/15 min a pé para a praia, perto de todo o comércio), óptima e diversificada comida, assim como os horários de refeitório abrangentes, atendimento muito agradável por parte de todos os funcionários, quartos amplos, limpeza muito cuidada, áreas de lazer muito bem conseguidas, assim como a animação diária, que era fantástica e muito divertida! Não podemos ainda esquecer a relação qualidade/preço que é magnifica! Recomendarei este hotel a outras pessoas e eu própria voltarei a ficar lá, se um dia lá regressar!
A alimentação, para um 3 estrelas muita diversidade - The food, to 3 stars, are very diversified As camas são muito más com colchoes velhos que se sente e ouve as molas, algumas madeiras do quarto podres - The beds are very bad with old mattresses that feel and hear the springs, some wood on doors and floor are rotten