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Customer service was outstanding.
The staff was exceptional. ALL of them. Not much. The spa was priced really high so we ended up making other accommodations.
They need to add a salon that has someone there to do hair blow outs for customers staying at the Ritz.
Everyone was amazing! Jonathan the bartender, patrick the bellman, everyone! They made my boyfriends birthday very special. This is the best hotel in SF. Thank you to the entire staff. Nothing because everything was awesome!
Ótima relação custo/benefício! Excelentes acomodações, localização perfeita, próximo aos principais pontos turísticos de San Francisco. Os recepcionistas poderiam ser um pouco menos introvertidos! O staff (na sua maioria hispânicos / estrangeiros) são extremamente atenciosos e cordiais, enquanto o pessoal da recepção (locais) me pareceram um tanto quanto indiferentes. De fato não sei se é o habitual ou se foi má impressão minha! Venho de um país onde o tratamento com o cliente/turista é o mais caloroso possível.
Excelente hotel com ótima localização, muito novo, limpo, confortável e organizado. Quarto muito bom com cama confortável e excelente banheiro, com frigobar e cofre e funcionários atenciosos. Recomendo, embora o preço da diária seja um pouco salgado. Não gostei do valor cobrado pela diária do estacionamento, 40 dólares e não estar incluso o café da manhã.
The building is beautiful and welcoming, the staff is amazingly friendly, other guests were pleasant, breakfast was nice, bed was comfortable, I felt safe, windows open, fan in room, wonderful place!!! The fan in the bathroom didn't work, but they supplied me with a plug in fan to accommodate, not really that big of a deal.
GREAT location. I thought being in China town would be unpleasant form (simply because I'm from NY and being in a densely populated part of town held no appeal for me - especially since I was traveling on business). But I loved it! And the hotel is situated in the strangest but most fabulous block - it's a cross section between China town and a strip of very authentic Italian/Sicilian restaurants. The best food. I ate VERY well and enjoyed the clash of cultures. The staff was so incredibly nice and professional. Very friendly and accommodated my request with no problem. I liked everything. And I'm someone who hates staying in hotels. But this was really a pleasant stay. Keep in mind that I only stayed one night. But still, it was a great stay.
very clean and central, good hotel for SFO, would recommend it
The location is by far the best part of this hotel. Will be staying there again every time I travel to San Fran to have a good time. Not a very large room or special hotel for anything other than location.
It was in exactly the location i was looking for
The location. Walking distance to quite a bit. I did not like that they did not help move bags and that the internet was an additional charge. Printing was an additional fee on tp of the internet fee if someone needed.Also the room faced a brick wall and the rooms were not soundproof.
The TV could not be heard well over the street noise- volume was locked at low level.
The room and bathroom were very clean. The price was comparatively attractive. The windows faced a cement wall; felt like I was underground. ** For bare bones travel to downtown SF, the place was okay. The room was drab. The staff turned off the AC daily so the room was hot each day. Walls were thin; could hear neighboring discussions. The bed was unconventionally firm. Lighting was awkward; one ceiling fixture as primary.
Very clean and modern. Staff friendly and helpful. The location is excellent and within walking distance to many of San Francisco tourist sights. The value was great - especially for a city hotel. The rooms are a little on the small side, but doe the value I would stay here
Hotel is in Chinatown, only blocks away from North Beach and a nice (downhill!) walk to Fisherman's Wharf, but the cable car line was close by and provided our return to the hotel. Hotel staff was very friendly and accommodating. Breakfast was continental style (toast, boiled eggs, cereal, coffee). Hotel and room were VERY clean and room was not as small as I thought it would be.
We enjoyed our stay at SW Hotel.The staff was most helpful, especially, Jennifer, at the front desk. The Hotel is very handy to all the shops and eateries(internationally) and within walking distance to churches & public transport.During our stay, we walked everywhere....and it was safe and pleasant. n/a
Staff was very friendly.Room was tiny, but given the city it was to be expected. Area of town looks seedy, but never had a problem.
Right between Chinatown and North Beach. Clean, nicely decorated, friendly staff
O hotel é bem central, perto dos locais mais turisticos de são francisco.muito bem localizado
Imagem geral do Hotel. Eu acrescentaria uns bagels ao pequeno almoço.
Super charmoso. O quarto era uma graça. Adorei o hotel. Mas seria melhor ter ficado 2 quarteirões para baixo ( mais perto da Union Square)
Boa localização. Quartos confortáveis e espaçosos apesar dos isolamentos serem péssimos e tanto nos corredores como nos quartos o cheiro não ser muito agradavel Resolver o problema do mau cheiro que se faz sentir nos corredores e quartos e tratar dos isolamentos das janelas para que não seja necessário dormir com o aquecimento ligado em pleno Junho!
A localização é ótima, há 2 quarteirões da praça principal da Union Square. Cama bastante confortável. Travesseiros pequenos.
Excelente a localização e a gentileza dos funcionários da recepção.Quarto amplo, bem iluminado , ventilado e com ótima infra estrutura. Banheiro com bom tamanho e infra estura. Vazamento de água no sistema de aquecimento e que demorou para ser resolvido . Frigo-bar lacrado cria uma certa agressividade
As paredes eram de branco-hospital. Eles começam as obras às 8 am em uma sexta-feira.
bom banho edificio muito asntigo , chao barulhento
Localização. Sujo, decadente.Por causa de uma informação errada de um funcionário, não pude pegar o "shuttle" para o aeroporto e no lugar de pagar $ 15.00 pelo shuttle, tive que gastar $ 60.00 com o táxi.
A localização era exatamente onde queríamos. As imagens apresentadas é muito enganador e não mostrar o tamanho real do quarto.
Atendimento da recepção muito gentil
Da localização e tranquilidade dos hóspedes. A iluminação é muito fraca. Só tem um lustre central no teto. Ou se acende o quarto todo ou se fica no escuro. Luz nas cabeceiras e no lavabo. Uma só cabeceira pequena. Não tem lugar para se apoiar quase nada.
Boa localização A recepcionista no check out foi bem antipatica e rude e nao aceitou meu visa travel money.
Localização e atendimento. Quarto muito quente com pouca ventilação. Quando abria a janela entravam pernelongos. Poderia ter waffles ou panquecas no café da manhã, algo bem típico americano.
It was more spacious that I expected, especially for SF. They even had a walk-in closet. The beds and bathroom were pretty clean. We didn't find any bed bugs and we didn't leave with any bites. The rooms have heaters, but they are quite noisy. Staff were very rude. They closed the front lobby door after a certain time. I had to knock and stare at them as they walked over to open the door for me. Rooms were very cold and heard lots of noise from street. Also no one ever picked up when I called the lobby.