Probably one of the best hotels I have stayed at in Puerto Plata and I have been to five of them. Gorgeous views, courteous staff, all your needs addressed, good food, only place I have stayed as a resort/hotel that actually has Dominican food. It was not all inclusive. Food and drinks are seperate. However the prices are reasonable and the week was cheaper than I expected. Next time knowing that I will just budget differently.
It was so nice to have everything pre-paid and to enjoy doing or eating whatever we wanted whenever we wanted. The Beach was lovely. The pool clean and beautiful. The room was quaint and the balconey a major plus!! Staff was often unavailable and unhelpful. When trying to plan our arrival, we emailed asking about taxi services available and got no response. We finally called twice and were told they didn't provide any taxi service and that we should get a cab for $15 from the airport. When we arrived we were surprised to find a sign with our name on it and transportation waiting for ur...they picked us up in a BUS (for two of us!) . We thought it was great luck...and then the next day told us they were charging us $60 for it! Over three times what they quotd to us before. It was a major issue - the whole situation was due to a miscommunication among their staff and job division there.
Aftershow and environment Took too long to check in
The staff was great! Loved the shows! Need to try to make an actual piña colada, it was like water!!
The hospitality was very good in all departments, specially the entertainment staff. food on buffet and restaurants was great. Front desk staff were friendly but they definitely need training in communicating effectively and accurately with the guest's, to reassure the customer with veracity and understanding for customer satisfaction. Rooms are extremely outdate.
Staff was excellent, food was great and drinks plentiful. Would stay here for sure. Rooms are outdated and no King size beds.