Prós: Probably one of the best hotels I have stayed at in Puerto Plata and I have been to five of them. Gorgeous views, courteous staff, all your needs addressed, good food, only place I have stayed as a resort/hotel that actually has Dominican food.
Contras: It was not all inclusive. Food and drinks are seperate. However the prices are reasonable and the week was cheaper than I expected. Next time knowing that I will just budget differently.
Contras: Not All inclusive. Bar tender always missing from the bar in the pool.
Prós: 1. Proximity to beach 2. The staff was amazing and friendly, very accomodating 3. Pool was great 4. Restaurant onsite was great 5. Could pay for things with credit card 5. Room was nice
Contras: 1. Proximity to beach was good but Playa Dorada is far from the main City of Puerto Plata, so a cab costs 17$ if arranged by the hotel (or $35 round trip)... you can negotiate in town for cheaper though 2. The hotel is great, but again the location may be kind of boring if you are looking to go into quickly/cheaply at night... good for families or people who just want to relax 3. There is no where to buy some snacks, beers, etc (like a mini mart or colmado) to bring back to your room. They do have room service and you can get drinks at their bar til 12am (reasonably priced too) but if you want some other snakcs and such on hand you will have to go into town.
Prós: Perto da praia
Contras: Não é tudo incluído. O barman nunca estava no bar da piscina.
Prós: The hospitality was very good in all departments, specially the entertainment staff. food on buffet and restaurants was great.
Contras: Front desk staff were friendly but they definitely need training in communicating effectively and accurately with the guest's, to reassure the customer with veracity and understanding for customer satisfaction.
Rooms are extremely outdate.
Prós: Staff was excellent, food was great and drinks plentiful.
Would stay here for sure.
Contras: Rooms are outdated and no King size beds.
Prós: Aftershow and environment
Contras: Took too long to check in
Prós: The staff was great! Loved the shows!
Contras: Need to try to make an actual piña colada, it was like water!!
Prós: It was so nice to have everything pre-paid and to enjoy doing or eating whatever we wanted whenever we wanted. The Beach was lovely. The pool clean and beautiful. The room was quaint and the balconey a major plus!!
Contras: Staff was often unavailable and unhelpful. When trying to plan our arrival, we emailed asking about taxi services available and got no response. We finally called twice and were told they didn't provide any taxi service and that we should get a cab for $15 from the airport. When we arrived we were surprised to find a sign with our name on it and transportation waiting for ur...they picked us up in a BUS (for two of us!) . We thought it was great luck...and then the next day told us they were charging us $60 for it! Over three times what they quotd to us before. It was a major issue - the whole situation was due to a miscommunication among their staff and job division there.
Prós: Huge pool, proximity to the beach is great. Staff was very nice which goes a long way. The rooms were a bit outdated but were kept clean.
The Mercado buffet had good variety. Location is about a 10 - 15 min ride to airport which is great! Nightly Entertainment was fun.
Contras: The pool bar only had one bartender who was extremely overwhelmed at times. No one helped him, even to restock. Pool closes at 7pm which is a bummer.
The Beach isn't great as there are a lot of huge mountain rocks in the water. Television reception wasn't the best but then again who was really staying in to watch TV? Also there isn't an AC controller. You could only control the speed of the ceiling fan. I could've gone without the vendors all around.
Prós: Best food I have had at an all inclusive in Puerto Plata. Staff was very friendly with lots of activities. Service in restaurants was incredible, by day two Domingo knew what we wanted and had it ready for every meal by the time we were there. Top shelf liquors available at select bars, safe is free, casino is right next door, beautiful beach, close to airport and city, would likely go back. We had 24 people come from 15 to 78 and all had a great time (and not one person was ill from food)
Contras: Definitely more family oriented than for younger people, rooms were a bit dated... We had an outlet hanging out and a fridge that didn't work (we weren't in there very much), restaurant reservations can be hard to come by (if you get one go Japanese, by far the best) , less beach people trying to push excursions than other places but still there (they are honest and had better deals for the same stuff as the resort, IE we had resort goers in our group set up by the beach guys, but we paid a lot less), good liquor is really only found at the front bar
Contras: Weather , staff from other hotels bugging in beachfront , loud bad music at restaurant
Prós: This is a lovely resort, very clean and the with wonderful friendly staff.
I would definitely go back.
Great place to relax and enjoy the beach.
Thank you to all the staff for treating us so well.
Prós: This was my second time staying here and it is 100% better. The rooms are updated and they are really nice, the restaurant was updated and that too was really nice. The food was amazing! We are very well. The entertainment was cute and funny, the whole family enjoyed it. Most of all, the staff were all amazing. Everyone always had a smile on their face and they were always eager to help. We had 13 people and the moved tables, chairs so we could all eat together. They even sang to my sister in law for her birthday. Great place, we'll be back again next year!
Prós: The food was great at the buffet, the room was very nice and comfortable. The staff was very friendly at all times.
Contras: I didn't like that there is no club inside the actual hotel. My boyfriend and I wanted to go dancing and we had to go outside the hotel to get to the nearest club. But overall it was a really good experience, I would go back
Prós: The food was great!
The pool was large and fairly clean.
Good air conditioning in the rooms.
Energetic activities staff.
Contras: The beach was so windy we couldn't sit there.
Hard to find -- no sign in front of hotel or on the street.
The shows were mediocre at best -- not always family friendly.
Hard to get a reservation to one of the restaurants.
The free internet in lobby was frustrating and rarely worked.
Prós: I was attending a Wedding Vow Ceremony and upon arrival to departure Everyone was very polite friendly with the best attitude. Food deliciously prepared, my suite was very clean, furnished appropriately and very comfortable.
Prós: From the friendly reception to the beatiful facilities, great food and we'll appointed room, this resort is excellent. The staff is very well trained. The dancers in the evening traditional Dominican dance show were excellent. I stayed in the VIP portion of the resort and it was a great atmosphere. Stinning architecture throughout. From the moment I checked in until when I checked out, I kept telling myself, I must come back again.
Contras: All good.
Prós: Service and food was excellent.
Contras: Night club not included, and needed more animation.
Prós: I liked that the pool had a bar n the beach was walking distance. They had shows every night. It was a fun night.
Contras: I didn't like that the authenticity of the national foods was very poor. But it was ok.
Prós: I was pretty pleased. I like the design and set up of everything. I liked the beach huts that protect you from the sun and the pool was very nice.
Maybe it just wasn't very busy when we went (May 19 - 24) but I didn't think it was too crowded and could always find a chair by the pool or a hut on the beach. I found plenty of food to keep me satisfied.
Restaurant food was really good. Be sure to take advantage of being able to eat at each one once a week.
This was my first all inclusive - I found it to be well worth the money for my group of 3, sharing 1 room with 2 beds.
They have a stone called Larimar, only found in the DR, which is beautiful shades of blue, the beach vendors have a lot of lovely larimar jewelry - I highly recommend getting a piece for yourself. Negotiate but remember the individuals selling stuff only get a cut of the profit and they most likely have families to feed. I bought from a few. If you are looking for jewelry, ask for Julio and tell him Cara sent you!
Contras: Beds weren't very comfortable but not horrible either. Not good for side sleepers - that's for sure, but not as bad as some reviewers made them out to be. I brought my own pillow too based on some of the reviews I read.
Some of the staff was not too friendly. Learn some Spanish if you don't know any, that helps increase their friendliness and helpfulness towards you. One helper in the dining room pressured me to drink alcohol which I found really annoying, but that was only 1 guy out of many others who were very friendly and helpful.
With some dishes it was difficult to tell if there was meat in them, it would be nice if they added ingredient lists at the buffet but the "healthy" section that contained 3 meatless options always had something I liked so I was pleased.
The music at night was kind of annoying when trying to go to sleep early, but I'm pretty sure it never went past midnight.
The people selling stuff on the beach can be extremely annoying/presistent, but I don't blame really blame them because they are doing what they can to get by.
Prós: IT WAS THE BEST EXPERIENCE WE HAD HAD AT A HOTEL. WE WILL NEVER FORGET IT!!!
Contras: WE LIKED EVERYTHING. THANK YOU!!!!
Prós: I LIKED EVERYTHING!!!!!
Contras: EVERYTHING WAS EXELLENT!!
Prós: Location: Within 15 – 20 minutes of the airport. Near 2 other hotels and a golf course, 2 mini malls with a restaurant and a few shops.
Room: We stayed in the Catalina building in room 2203 and it was great and very clean. They provided a hair dryer, shampoo / conditioner, shower cap, soap, etc. and the bathroom was spotless. There was a closet with shelves in the front and there was also a balcony overlooking the pool. The bed was very comfortable and there was a flatscreen TV and a desk. There was also air conditioning which made the experience very comfortable.
Atmosphere: There were A LOT of families, senior citizens and spring breakers at this resort. The pool was large, gorgeous with a swim up bar and a great temperature. Since this is an all-inclusive resort the drinks were free as well the food. They offered many activities throughout the day including water aerobics, pineapple toss, dance class, etc. They also have a section for kids as well as nightly entertainment (i.e. magic shows). Most of the chairs at the pool are claimed by 8am with towels, so get down there early! There is direct beach access, which gets very crowded with chairs by 11am. There are A LOT of beach vendors but if you pretend you’re sleeping or say “no thank you” they’ll leave you alone. The water is clear and warm. There’s also a private beach which you get with the upgraded package, but we decided not to pay an additional $40/night per person. Also, they say free Wi-Fi but it’s only in the “theater area” and barely connects. You have to pay for it in your room.
Contras: Staff: Very mixed results. Some staff was super friendly and went out of their way to ensure we were happy and had everything to make our stay enjoyable, while others acted like they couldn’t be bothered. I would like to see management create a consistent experience across all of their staff. For example, I had an allergic reaction to the shellfish (I wasn’t allergic prior... may have been the type of squid served) and my girlfriend we went to find me Benedryl. We went to both gift shops and they were EXTREMELY unhelpful. My girlfriend said my face was swollen and she was in a panic to get me medicine and one of cashiers was on the phone on a personal call hanging out and was no help at all. Luckily another guest told us there was a mini mall down the street that had a pharmacy where we could get Benedryl (ended up paying $11 for 12 tablets which was more $$ than normal). PS I'm fully healed :)
Food: The food was terrible. Although it’s all-inclusive, we found the food to be inedible. The breakfast offered an omelet station your choice of green peppers, tomatoes, cheese, ham and corn or fried eggs and those were good. They also have a smoothie bar and if you ask for the “smoothie especial” they’ll give you an amazing creation by one of the staff. For lunch we ate salad with olives and chickpeas. The beef is extremely tough and fatty and the pasta was rubbery. We had dinner at the Italian restaurant on the grounds of the hotel and the meal was just as bad (the meal was included in the all-inclusive package).
Prós: The beach and the staff (excluding the lobby)
Contras: lobby staff was not trained, wanted me to pay again for a paid in full reservation because they didn't want to call Kayak to check. "Superior room" was really a good enough to sleep room, the bathroom's tiny shower clogged where, while showering" I had to turn off the water every 5 mins and wait for 10 mins to turn on again, room phone was not functioning, deteriorated facilities, not enough staff, pools were all shallow the deepest I think was 4"9 and this is an adults only resort. The food was D+. I will never go back!
Prós: Small but cute, room was awesome, food there are not too much variety but pretty good flavor on everything.
Prós: The staff was very accommodating when we had complaints
Contras: The food was not that great. They told us there were 3 restaurants on the resort for dinner but only one was open the entire time we were there. WiFi was super overpriced.
Prós: The staff was very friendly and responsive. Antonia at the spa was a fabulous masseuse.
Contras: We are from Vegas and know what good/great accomodations and food are all about. This is a sub-par property. For the price I marked it as Okay. The bed was hard and the pillows felt like bags of golf balls. They need to find a chef who knows how to cook. The food was aweful. Two nice pools and another for "members' only but no jacuzzi on the property.
Prós: Beach front is gorgeous. Best part of the resort!
Contras: Rooms were not super clean. You could tell the place needs some serious work done. Food was mediocre and so were the drinks. Definitely a party atmosphere. Not what we expected and we will not be returning.
Prós: The animation team was excellent treated me like the new me for years great people check out Coca-Cola he was hilarious
Contras: Just love the way they treated me food was good but the place treated me like family I will go there again try it out
Contras: When they checked me in my room which was marginal at best...the door was wide open to the outside allowing Mosquitos to enter . The room was loaded with them!!! Rather then giving me another room,they brought in a can of raid.I then took control and sprayed the the place down. I then left for a few hours and on return...more Mosquitos to find.I then learned that the windows, behind the drapes had been left open as well in both the bedroom and bathroom....I sprayed again then left for a few more hours.they said that they wood deliver a can of Raid to the room and leave for me to use as needed.i got caught up in the activities provided and didn't return to my room until midnight.Yes...more mosquitos flying around and on the walks and ceiling.I then went to the front desk and asked for the spray they didn't deliver and was told that house keeping was closed and to come back in the morning.i told them that I was going to sleep in the lobby.They then gave me a huge blanket and said for me to cover myself from head to toe and they would take care of things until the morning.Im glad I brought insect repellent and littelery covered my entire body with It !!! I then covered myself with the blanket as they said and needless to say....Didn't sleep but a wink!!!
Also,the room they set me up in was a the end of their prosperity on the line with a shabby fence separating me from the jungle. The room had nonfunctional AC controls ! As I was returning to my room that evening to retire, i can around the corner to find a security guy tucked in the corner of my building which anyone would have freeked out for he was in a dark space.I then learned from him that he was going to stay all night because the locals come to their properity to rob the guest!!! As I watched him for a while from my window, he kept quietly walking up and down the side of the fence stoping and listening for intruders. Thank God I was there for only one night!
The bottom line is! If you value your life....STAY AWAY!
I will be posting this on YouTube soon!
Prós: I liked the beach near by. As well as the city and other turist atraction out of the hotel were close by
Contras: Internet (wifi) was not included and to pay for the service was too expensive.
I wished they would have charged me in dollars instead of pesos.
Prós: The pool and the beach were beautiful
Contras: There was no variety in the food . The entertainment was mediocre. Expresso was only available after 10am which I find ridiculous since espresso is usually drank for breakfast. I've traveled to other resorts in that strip and I prefer Barcelo which is next to Grand Paradise . The front desk receptionists are very rude.
Prós: Staff, location, breakfast by the beach
Contras: Only their local low grade alcohol was included/one restaurant needed an appointment and the other you had to pay for
Contras: Que llovio mucho y no pudimos disfrutar todo
Prós: The food was good. We had different options throughout the whole day. Never went hungry. Staff at the restaurant and bars very nice
Contras: Check in and out was horrible!. Very understaffed and unprofessional. Took about an hour to check in and about hour to check out.
Prós: The pool, air condition bar
Contras: Custumer skill
Prós: Everything was excellent , I have been in a more expensive resort that offer me the same comforter , I highly recommend this resort to everyone
Contras: Everything was excellent
Prós: This is a nice resort, and a great value for the price I paid. The staff were all very friendly and helpful, I would definitely recommend
Contras: My room was not available at check in.
Prós: Dinner Buffett was first class. We only booked for one night but we were impressed with the grounds and dinner.
Our room was too cold even with the AC turned off. Check-in did not go smoothly as we booked, and I thought, paid, on kayak just 5 minutes before checking in. Still, at the front desk there was a big delay in processing us and finding our reservation. They had us pay at the front desk so I will be checking the credit card bill.
This was a very nice resort, though my husband and I don't gravitate towards resorts.
Prós: La piscina
Contras: That llovio mucho y no pudimos enjoy all
Prós: A piscina, o ar-condicionado, o bar
Contras: O atendimento ao cliente
Situado numa animada praia, esta estância em estilo tropical rodeado por jardins tropicais é de 5 km de Museo del Ámbar e 7 km do espanhol Fortaleza San Felipe construída em 1577. quartos casuais vêm com Wi-Fi (taxa extra) e TVs com canais premium e têm mini-bar e cafeteira. quartos de nível superior oferecem vista para o mar, terraços privados e / ou banheiras de hidromassagem. Suites adicionar microondas e áreas de estar com sofás pull-out. serviço de quarto está disponível. Existem 4 restaurantes, incluindo um brasileiro 1 e 5 bares, um dos quais é uma casa noturna. Outras amenidades incluem uma piscina exterior e um mini-clube, além de um spa, um ginásio e campos de ténis. Há também um casino. A corrente VIP All-Inclusive pulseira de ouro é de R $ 95. 00 US per / pessoa / por dia, criança com idade entre 5-12 pagará US $ 47. 50 paga no check-in no hotel. Transporte de e para o aeroporto de Puerto Plata (POP) incluído.
Prós: Room was spacious and clean, easily accommodated family of 4 adults. The staff was pleasant and helpful, especially wait staff. Plenty of variety at buffet. The beach was very nice and clean. LOVED hand sanitizer before entering buffet. Free SCUBA lesson.
Contras: The power went out a couple hours several evenings but think that was the entire town. Public bathrooms near the pool were often dirty. Too many time share reps stalking us. Night were super boring, nothing to do! Need evening activities: bingo or shows?
A nossa casa é uma residência privada espetacular que fornecem o ambiente descontraído fácil do Caribe em um ambiente opulento e elegante. Todo o conforto e luxo foi cuidadosamente elaborado para fazer férias um dos mais relaxante, agradável e satisfatória experiências nunca. Único em design e decoração; ainda oferece os mais altos padrões de conforto, tais como piscina privada, localização excelente, várias suítes com banheiros privativos, e vem completo com uma dedicada empregada pessoal serviço de mimá-lo. Dormir até 14 pessoas, oferecemos uma experiência de férias incomparável para o viajante mais exigente. A moradia tem ar condicionado, televisão por cabo, telefones e ventiladores de teto, enquanto a decoração tem um toque caribenho distinto. Pátios e varandas sombreadas fornecer um local relaxante para se reunir. Situado ao longo das margens da praia Cofresi, e com vista para o mar cintilante das Caraíbas, este resort atende ao gozo de luxo de famílias e casais que procuram esse refúgio perfeito. Imagine relaxar na praia, as suas preocupações derreter enquanto você assiste a dança hipnótica das ondas sobre a areia. Tome banhos de sol, bem como um drinque especial servido à beira-mar por nossa equipe. Aeroporto transferências de ida e volta, de concierge pessoal, extraordinárias mostra o tempo noite e uma festa de boas vindas extravagante que vai deixar você com admiração, em bebidas de quarto, premiado alimentos ea equipe bebida, limpeza diária e lhe dará as férias que você nunca vai esquecer! Este hotel de férias é ideal para famílias e solteiros, como você tem acesso ilimitado a outros resorts do estilo de vida que são conectados com um pouco de algo para todos. Divirta-se durante as suas próximas férias a um extremo, graças à nova Zona Xtreme. Entrar em ação. Splash, swing, slide, salto, escalada e muito mais. Escolha de hóquei, basquetebol, futebol de bandeira, cama elástica, mini-golfe, bowling, parede de escalada, tiro com arco. Os esportes e atividades gratuitas são infinitas, para as idades de 12 e acima. Por uma taxa adicional também é oferecido Xtreme Paintball para as idades de 12 e acima. Com este anúncio vem benefícios exclusivos. Você terá acesso a restaurantes de 5 estrelas, bebidas, praias, piscinas, atividades, entretenimento e vida noturna. A cozinha requintada, instalações e serviços exclusivos, serviço atencioso e mais. e quando se trata de superando as expectativas, que é exatamente o que você vai conseguir! 16 restaurantes recorrer largura - 6 dos quais são apenas para vip! E sim, se você é um dos nossos convidados reais - - você é um vip!! Você terá acesso a 3 praias vip bem!
Prós: All inclusive
A lot to do
Contras: The layout of the property, had to be going up and down the stairs almost all day everyday. A better map would help to know where to go.
Situado ao longo das margens da praia Cofresi, e com vista para o mar do Caribe espumante, este resort atende ao luxuoso gozo de famílias e casais que procuram esse refúgio perfeito. Com 468 acomodações bem equipadas que vão desde a mediana Spa Suites, com quartos familiares amigáveis padrão localizado em um bastante ajuste entre a praia mar e piscina espetacular, este é um paraíso digno do nome Lifestyle.
Prós: The staff was very courteous and accommodating.
Contras: As soon as I got there I was told I would not be staying at the crown residence. Instead I was moved to the tropical garden area and was told it was an upgrade, which it wasn't. It was actually a downgrade.I was never told the exact reason for the move.
O Crown Suites no Lifestyle Holidays Vacation Resort está localizado na base de uma pitoresca encosta da montanha, a uma curta distância das areias douradas da Praia de Cofresi e das águas caras do Caribe. O Crown Suites possui unidades de dois quartos com sala de estar, jantar e espaço de cozinha que são as acomodações perfeitas para férias em família ou reunir-se com seus melhores amigos. As unidades fornecem espaço de coleta para passar tempo juntos em conforto e quartos privados com banhos para aqueles momentos em que a privacidade é importante. As amplas varandas e uma piscina na propriedade fazem do The Crown Suites um oásis de férias privado e um retiro. Todas as suites têm ar condicionado, televisão por cabo, telefones e ventiladores de teto, enquanto a decoração possui um toque caribenho distintivo, com rattan, vime natural e bambu exótico. (Este é o grande resort onde as suites são atribuídas à chegada. As fotos são fotos gerais do resort e não específicas de qualquer unidade ou praia. O preço por noite não inclui o preço por dia para tudo incluído.)
Prós: The food and drinks were great. The location is nice. I was there during the spring break, so, it was rather crowded but not that bad - you could find a bed on the beach. The stuff was very helpful and friendly. The room itself was quite clean and comfortable.
Contras: Building are rather old and dated. Air conditioner in my room was dripping condensate on the floor - had to throw there a towel. The TV worked but picture quality was so-so.
Contras: The rooms are little old
Prós: Pool was nice
Contras: Food was not that great
Prós: I found that the food was very good and I like the fact that the staff was extremely nice and helpful and dynamic also my favorite was the private beach in the lounge area
Contras: I found that the rooms needed to be updated
Prós: A lot of pool
Contras: No service at all, no coffee. No service in the fridge
Contras: Dirt. Old. Disgusting. Rude.
Prós: Food & staf
Contras: Os quartos são um pouco antigos
Fique no belo cenário tropical de Lyfestyle Holidays Vacation Resort, no hotel 'The Tropical', com várias piscinas, praias e fórmula ALL INCLUSIVE (alimentos e bebidas ilimitadas)! Transferência do aeroporto ao hotel e do hotel para o aeroporto gratuito! Quarto: 4 lugares, com um máximo de 3 adultos. Os hóspedes têm ar condicionado, TV, telefone, banheiro privativo, frigobar, secador de cabelo. 2 camas de casal ou uma cama king-size (king size) de acordo com o número de pessoas. Serviços: Os hóspedes têm acesso ao spa (taxa extra), 11 restaurantes de variar os prazeres gustativos (incluindo 2 buffets), lanche estandes, 12 bares, uma discoteca, 2 conjuntos centros. Os hóspedes podem jogar ténis, basquetebol, voleibol, snorkeling, caiaque, jogar xadrez gigante. Para as crianças: 2 piscinas rasas, mini-discoteca, atividades supervisionadas 09:00-12:00 e das 14h às 17h, as atividades cotidianas. Serviços pagos: Mergulho (PADI), 2 Spas, aluguel de carros, passeios, farmácia, lojas, serviço de babysitting.
Contras: I booked it online and have stayed at puerto Plata about 6 times at different all inclusive resorts with never a problem booking. I booked this stay only to arrive to find the front desk guy saying I booked the room only without food. I said no because it said all inclusive, I never saw a tab or anything, then the guy said for the food it would be $40 US dollars per person per night. This was not what I booked and was not going to pay the $40 per person per night, hell the room was only $222 for both nights, we had 4 people that would put the food at $320. Hell you can get food just in the town for only $200 peso. Not what I signed up for and was very disappointed