Atendimento dos funcionários (instalaram microondas novo no quarto, só havia perguntado se eles possuíam microondas para uso dos hóspedes), localização (em frente à baia), estacionamento grátis, quarto grande Café da manhã não é incluso
A equipe foi amigável e os quartos estavam limpos. A vista era boa. As camas eram duras e minhas costas tiveram uma reacção negativa a elas.
We liked the rooms and facilities (pool, marina side beach) They tried to put us in a room with one bed when we booked a room with two doubles, we are a family of three and I refuse to put my daughter on a roll away, when we booked for two beds. The other people checking in at the same time we were also had problems with their accommodations.
The location on shleter Island is great, you have a nice view over the bay of San Diego. We like the atmospere on the island, a nice place to stay!
Not much at all. The room was very small and it was supposed to be a deluxe room. The toilet seat was hanging off the hinges and the shower head was broken. Also, there was a huge water bug in my bed. The staff said it is common due to the bay. It was disgusting!! Overall, the place needs an overhaul.
The location was great, quietly located at the end of Shelter Island with good views of Point Loma, North Island, and the Pacific. I enjoyed the waterfront path and could get a good 4+ mile run in with little of it on the street. There was some confusion as a result of a change of ownership and renovation. We needed a guest laundry facility and we were told by one employee there was a quarter operated laundry only to be told by another employee that it was closed. No microwave was available for use on the entire property. The pool never had towels available, happy hour was only inside not at the pool bar, and the gym was closed/non existent yet we were charged a "resort" fee upon checkout. Also, parking was pricey even though half the parking lot was closed to be used as a construction staging area forcing us to park a long distance from our room. For the money, stay next door at the Best Western Plus.
Location was fantastic! Maids were prompt in cleaning the rooms. Hotel staff very friendly and helpful. The rooms inside were outdated and beds were a little soft (worn out). For the price we got it great value.The parking fee and the fee to workout room I could not get over. Both should be included and are not.
The restaurant is excellent and is easily the bet feature of the hotel. No action on my request to have the blockage of the wash basin fixed.
Great Facilities-grounds were kept well Front line staff at check in were not knoweledgeable about San Diego and area. The phone in my room did not work which was concerning and when this was brought to the front desk staff they were not receptive. You need to remember that front desk staff are the staff that are first encountered. They leave the first and last impression
Relaxing with great amenities and unbelievable views from the courtyard and restaurant. Check-in is later than normal- our room wasn't ready until after 3. We were able to drop off our luggage and wander around the beautiful island in the meantime. Parts of the hotel have a musty smell. We were able to switch to a better room for only $30 to avoid this.
The room was very nice & the resort seemed to be very well maintained. The pool area & hot tub next to the marina were great places to hang out. We had a bay view room & the views from the room were great! In fact, we were able to watch the tall sailing ships sailing up & down the bay on Labor Day weekend. The food & drinks were a bit pricey but we had good service & everything tasted really good. We'll definitely try the bloody mary bar next time.
I liked the location the best, waking up to the beach view was amazing and super relaxing Nothing
Construction at the hotel was not expected, and the hotel did not even try to make up for this fact. The hotel front desk was rather short with my friend who came to visit and asked if he needed to pay for parking. Even once the construction is complete, I would recommend against staying here. The way that construction was handled and the staff's attitude and lack of experience plays to the ultimate character of the management and ownership.
I liked the convenience and the location of the hotel.
Bom quarto confortável. Excelente localização. Apreciamos tudo
A equipe da recepção Killer. Altamente eficiente.. grande, quartos família feliz .... Não queremos deixar Ter que se deslocar para fora
É bom no geral, boa localização e perto do porto A pia do banheiro cheirava mal, precisa ser limpa.
Tudo foi ótimo!
As instalações são boas bwm como sua localização. O quarto é bom e limpo. Serviço de parking disponível (essencial para quem está de carro.
The staff and location were great. This is a great place to stay out in the Point Loma area, with a great view on either side of the complex and an exceptional staff.
Great bed...clean, close to entertainment. My "server" was in a strange mood. He ignored taking my order 10+ minutes. He didn't fulfill a simple request, place half my order in a box. A fellow server saw his lack of professionalism and actually did his job.
Close to the main SD's areas - the dock it's attached to the hotel I spent only one night...
Boa atmosfera hipster Os quartos eram desagradáveis. Sem serviço de quarto, etc..
O quarto e o atendimento do pessoal !
Hotel aconchegante, renovadeo, uma pousadinha fashion. Entretanto ha poucas vagas de estacionamento para os clientes.
A comida eh excelente, o hotel, pequeno e aconchegante eh super confortavel. Ambiente limpo, quartor grandes, cama perfeita, tv lcd... Ideal pra quem quer um hotel bom com preco acessivel e com atracoes. Todos os dias tem algum evento no hotel. Pra quem quer apenas dormir nao recomendaria... Agora pra quem quer dormir, mas ao mesmo tempoo curtir um hotel legal e diferente, eu recomento. So eh um pouco afastado do centro da cidade, mas como eu estava de carro, nao foi problrema...
Front desk manager was kind, thoughtful and fair. The physical condition is not suitable for anyone looking for a room using an online hotel search site. We booked it because of a very (very) misleading review score of 4.5/5 on a major hotels website... admittedly by only a few reviewers. Fortunately, we did not pay in advance through the website, which we will not be using again. The front desk manager (and possible owner), was fair, thoughtful and willing to cancel our reservation as soon as we looked at the room. I don't want to be disrespectful in any way, so I would just say that it is inappropriate for singles, couples or families that have any other options. At an advertised cost of $140 per night and a score of 4.5, it was hard not to be shocked upon arrival.