The hotel was nice, but I'm really glad we didn't pay the full price for the room. It almost seemed like it was brand new and they hadn't figured out how to run it yet. Room service seemed to be just one guy and I had to talk to 4 different people to get a room service wine list. There was also some confusion when we checked in about what kind of room we booked. The rooms also seemed to be showing their age a bit. The furniture was scratched and looking worn. Also, the sliding door for the bathroom wasn't as big as the opening. So you couldn't have complete privacy. There was always an inch of space exposed on one side or the other.
The location and the staff. The bar and restaurant were amazing!
Great location, good bar/restaurant, excellent sundeck, overlooking the ocean, free wi-fi
Classy hotel. Very comfortable bed, and great location on the beacch. does not have a pool or a hot tub
Really nice and clean. Great location to the beach, bars and food. Expensive for a hotel with no fitness center and no breakfast included with the stay.
It was close to the beach...but also close to clubs...the bedding was very nice, and the rooms large. The bar off the lobby was really loud - made it difficult during check in. While that bar noise didn't follow me to my room - the club right next store thumped away until 2 a.m. I did not stay the 2d night.
excellent staff, very, very helpful throughout our stay. Very nice room
Everything! What an incredible hotel!!! With the exception of one hotel staff member who really shouldn't be part of the "team", everyone was amazing!!! Thanks for an incredible holiday Tower 23 Staff. No workout facility.
View No ice buckets in room. Should be standard. Not enough drawer spaces for clothing. Closet small. Would recomend hotel but would warn about these areas.
the comfortable beds
Excellent service; great room; wonderful view No coffeemaker in room
This place was right off the beach. The area was well kept and there are plenty of food places within walking distance. The resort package fee included all of the little things tourist would like to do. From buggie boarding to bike rides, this hotel had it all! The staff was VERY friendly and accommodating. Our room had a double bed instead of a king. We slept in both lol
Right on the beach, Great service.
Great staff. Clean and the location couldn't be better.
Everything was great! Staff was super nice and location was perfect. I will be staying here again.
SO convenient, great location, beautiful beach and the most friendly helpful staff I've been around. we would recommend it without a doubt.
The hotel is located in a great position right on the ocean and the staff was great. I didn't research the parking costs before checking in. We were charged $20 + a day. I'm not sure how that compares to other hotels.
This hotel is a real gem, right on the beach. The hotel exceeded my expectations in all categories. Found my new place at Pacific Beach.
Awesome staff to help with day planning and restaurants
Great hotel. Perfect location. Staff was very friendly and interacted with everyone. That alone would make me stay here again. The views are amazing. Great place to just get away and relax.
This trip was one of our best experiences ever, and Pacific Terrace was central to that. Extremely friendly staff, yummy breakfast, beautiful room...this hotel had it all. I can see now why it is so highly rated. It has all the amenities you could ask for without the pretension or pricing of a resort. They only serve breakfast and have some offerings for room service, but trust me we didn't miss having a full restaurant. There is so much right outside the door if the hotel! We'll be back! Can't think of a thing!
Os funcionários são atenciosos eles deveriam modenizar os seus banheiros
Atendimento da recepção e localizaçao
Silencio do hotel Breakfeast cobrado a parte.
À direita na praia e muito conveniente para restaurantes da área e lojas.
Friendly staff They didn't have towels in pool area after I called before hand to check if they did and the front desk said yes. I had to walk up back to my room with my kids all dripping wet.
Had some extra time at the continental breakfast as my wife slept in. Food was very good. The staff was friendly and did a great job.
Tight space but comfortable bed and pillows
These people really want to be the best hosts they possibly can be and it shows everywhere. Down to the details like the same enthusiasm from every employee every single time they pick up the phone to answer a request/inquiry. My favorite breakfast of any hotel ever is at the Renaissance in Long Beach. The eggs are milky and not dry and the sausage patties are juicy and not stiff same with bacon. While the drinks served aren't as good the meat and potatoes of the beeakfast items are close to it in quality which is remarkable and commendable. Overall in most respects this people will do right by you and I don't think you can best their customer service. Or attempt thereof. Customer service value for money = crazy good. Bathroom smelled of humidity/mold... A criminal offense to guests as far as I'm concerned. Doors locked everywhere... except for one that is suspiciously left half open in the back of the building next to Rubios.
It was a clean room and staff was pleasant and helpful. Near the bay and mission beach but not walking distance as photos suggest. Outside having a tiny room and needing to straddle the toilet to open the bathroom door...especially when trying to get out of the shower....it was a good place to spend the night.
Nice hotel close to zoo etc Door to bathroom stuck frequently. Staff seemed very attentive and eager to fix when advised at checkout
Top-notch hotel! The rooms were spacious, clean and felt very luxury... Staff was great and breakfast was off the chain. Will definitely be coming back soon!
I like that it was clean and smelled clean. The lady at the breakfast, spoke spanish and was really friendly. I didnt like that the restrooms were soooooo small, and the door didnt close sometimes. Overall i didnt like restrooms and the parking too small.
Friendly staff when we arrived, however checked out and mentioned the none warm water and the gunk and front desk could care less, tried to inform them for the next guest. Won't be returning. Hard to get to property, shady area parking lot next to dealerships, no warm water in the room, black sand like gunk came out of sink when toilet flushed. Glad it was only a short stay! Very disappointed!
Take a tricycle to park because the parking is so small and cramped that you can barely get your car turned down a lane and most everyone has to have a spotter standing outside their car to get the car out of a slot. I could not turn off the bathtub facet, so it ran all four days I was there. The cabinets look like they were bought from IKIA and put together by a chimpanzee since the doors did not fit right and the drawers would not push all the way in. The room was extremely small for a Holiday Inn Express.
The room was very clean. The staff was very nice. The continental breakfast and eating area was very Nice too. I have never had such a great choice of food to choose from. And it was delicious! The location is centrally located. We will come back here again. Ana and Yadira were very accomadating and explained everything to us about our room and any other issues. The only thing that went wrong with our stay was that someone's child pulled the fire alarm in the hotel. The hotel had to be evacuated. All of the guests had to leave their rooms. This hotel has a very good alarm system for fires, and security cameras, so at least they were able to find the culprit who pulled the alarm. The staff explained to me that the fire department did arrive, and the family of the child will face a hefty fine for the disturbance. This was of no fault of the hotel. I was pleased to know that they have everything under control. It did make you feel at ease that they take the safety of their customers very seriously. So kudos to the Holiday Inn for making sure their guests are safe!
I was warmly greeted and every staff member smiled, said hello, and were genuinely kind. it was clean, well kept, and a great stay for my three grandchildren and I. The breakfast was good, although not my idea of healthy food. But the grandkids likedit. My only complaint would be that the breakfast was served in styrofoam plates and bowls. It wouldn't be difficult to do more recycling and use paper goods. There was an exorbitant amount of waste.
The view was amazing - we were in an upgraded room. We didn't like the first room we saw, but the person in the office gave us keys to see other rooms, and we were amazed at the room we got. Loved the location, the room, the service - we will return.
location to beach. great view of ocean could have used a side entrance instead of going around building coming from the swimming pool
The views from the living room and master bedroom were amazing! We loved the wall of windows.
The view! Right on the beach with uninterrupted views of the Pacific meant we found it hard to leave and do anything else. It was very hot during our time and there was no aircon - made it a bit uncomfortable
Staying near the ocean was very relaxing and I would definitely book at this hotel again. It was quiet and clean and the staff was very friendly and helpful.
Room was clean. Management was polite and helpful for the most part. Pool and spa were welcome and mostly clean. Close to beach. Beds slept OK. Parking was free , but difficult and insufficient. When it filled up on the weekend there weren't enough spaces. Staff said tough luck , it's the beach on a weekend! Took the manager & a lot of grief to resolve. Room amenities were minimal. Bath had sewer smell, was a step down & hard to negotiate at night. Lots of road noise.
Staff was great! Extremely helpful and friendly. 1 minute walk to the boardwalk, great price. Clean, but no hair dryer. No bath tub; standing shower only
The location is terrific -- one block from beach, a couple of blocks from busy Garnet street, easy drive to downtown San Diego. Although I didn't use it, it had a great full kitchen. The living room was comfortable and it had a nice flat screen TV. Management was very friendly.
Bob, a front desk employee, was very friendly and welcoming when checking in.
excellent service and staff
It was a pleasure talking with Bill in the office.
Actually not too much... but the location to the beach is good. The room is filthy. Absolutely dirty and very nasty. We founded larvas in the towels... the corners of the carpet were terribly nasty... One of the employees, when we were checking out, treated us like idiots, probably just because our English was not so good. I hated the hotel, and is extremely expensive for what offers.
Was near many restaurants and 1 block from the beach. Pool was pleasant and owners were friendly. Room was clean. Very basic accomodations in older building. Could hear next room easily, air conditioning system was very loud, security was casual.
The staff was informed of an incident; they immediately took care of the problem. One of the mattresses in my room was soiled with vomit. The appeared to have been wiped down; however, it had not been cleaned or disinfected. When I went to bed for the evening, (Friday 03, 2010), I smelled the odor of vomit and discovered that the top area of the sheet on the left side of the bed was soiled with damp brown in color stains. I removed the sheets and discovered that the mattress was wet and wreaked with the stench of vomit. The office was closed; therefore we could not inform the staff of the issued until the morning. The staff was informed as soon as the office opened the next morning, (Saturday 04, 2010).
Ease of access to beach. Location to just about everything SD and LaJolla has to offer. Especially easy to visit with my son. This is the third or fourth stay here and for the price I'll continue to stay here. When I made the reservation, I know it indicated that the kitchen included. When I got there I was told, reservation for room only and I would have to pay an additional $10/night for the kitchen which I did as having that is important to me. Disappointed.
I liked the location and the room had a lot of room. The hotel has a nice structure. I didn't like that it was too dirty, my tub had scum stains all around. One of the staff was extremely rude, he threaned people about getting kicked out before we checked in. None of the outlets in my room worked. I think it needs more remodeling to give it a newer look. Also, the maintenance woke me up every morning with banging noice, that was disturbing.
close to the beach parking you have to pay extra it would be nice if it was part of your stay at no extra cost like most places, if your room window is next to the outside light good luck they have basic blinds they need heavy curtains to keep out the light, our room was in back next to this other room that was having a party you would think they would have someone walking the area so there wouldn't be loud people to disturb the others staying there for the price you pay for staying there! last thing lamp didn't work and no open wall outlets for chargers
Location only This is basically a motel near the beach. No AC-my room was extremely hot & uncomfortable. They provide a fan, and this is the only reason I could sleep. I was not able to cancel my reservation a week out-so had to stay here. Location is good, but the facility is low quality-no headboard on the bed, lots of marks/dents in the walls, needed paint, etc. Bathroom had no countertop space. Will not stay here again
Short walk to beach. Is near stairs down to the beach was great since I had to rush back after braving cold ocean water in December. They offer bikes for a small fee and free breakfast. Nice bars and restaurants nearby. Bathroom and shower were small but were OK for me.
Great location and friendly staff. Near the beach and many things. Room was basic. If you plan on spending a lot of time in the room then not ideal. If you plan on taking advantage of all there is to do then this is ideal.
Very good value for the area- take advantage of the surf boards, boogie boards, and bikes that are located in the lobby. They also have free sunscreen in the lobby if you need a touch up. I would definitely go again.
The room was very clean and the staff was very friendly. It was also the cheapest place we could find last minute so we were pleasantly surprised with the quality. There is limited parking. One spot per room and if you get in too late may not be able to find a spot.
Cheap place to crash that is close enough to San Diego's beaches that you won't need to go on the highway to get there (you still need a car though) . Loud guests (I hope) hanging out on the loft walks outside the rooms until early morning, very simple breakfast, very unreliable wifi internet.
Staff was very nice. No pet fee. Good location, right off the freeway and easy to find. Fairly clean. Other reviews made it seem like the rooms were disgusting but the only thing I found gross was the shower. Looks like the fiberglass is rotting off on the bottom. TV has a lot of channels. Free breakfast is pretty good. Why are the rooms so small? Seriously. They are smaller than my bedroom at home. I feel like for what I paid i should have had a little extra space. The room is 90% bed. I guess I should have gotten a two bed room just so we would have room to move past each other. If i had brought a port-a-crib for my daughter to sleep in, I really don't think it would have even fit.
The house-keeping staff was wonderful... The frond desk staff was horrible...
It was very convenient; easy to find; good value for the cost; quiet.
The room was actually very beautiful. Super clean and up to date with everything. Location was convenient with a 7/11 and few Asian restaurant within walking distance as well as other locations driving distance. Overall very happy and will be staying here again. Some creepy hobos lurking around the area made it scary to leave at night for snacks and such being women.
Great value for the money. Very helpful staff. Location, location, location! Close to Pacific Beach and the 5 freeway. You can print your boarding pass in the reception area. Our room had a fridge. Again, great value for the price. Bed and some of the furniture could have been cleaner.
I will never stay at this motel again. Elevator door closes way too soon, very dangerous. Ceral bowl empty before cosing time to eat. Faulty facet for shower,
Clean, updated, as advertised. Friendly front desk staff. I'd definitely stay here again. Small room.
Nice average place to lay your head. Noisy neighbors (auto dealerships), small rooms, no place to really eat the breakfast
Excellent staff Close to beach Size of room Breakfast
Friendly staff. The hotel was fairly quiet which was nice. For the price, the hotel was nicer than I expected. Hard pillows on the bed. There were also occasional bad smells from the bathroom though it was fairly clean. The mini refrigerator did not get very cold.
Excelente localização, bom preço. De baixo custo.
Localização perto da praia e próximo a bares e restaurantes; quarto espaçoso; oferece vaga de garagem e itens como frigobar e microondas; o café da manhã se resume a uma mesa com muffins e croissants, sucos e café, para se comer em pé ou levar para o quarto, mas como nos EUA o normal é não ter nada, então este pelo menos oferece algo... Não gostei do chuveiro estilo "pinga-pinga", da cama extra horrível e do aspecto em geral do hotel, que poderia ser mais caprichado.
O quarto é muito confortável e a gerência é muito gentil O uso da internet é caro
This property's staff is very friendly and professional. I have been staying at this hotel for over 25 yrs. And it has never looked and felt as nice it does these days. Location, Location, Location. 1/2 block to the beach, a few blocks along the boardwalk to the pier. Grand and Garnet and all the restaurants and night life you could want. Enjoy
Liked close proximity to the beach. Pretty clean. Breakfast was not really a breakfast, just pastries. Bathroom area is very small with very few towel racks or room around the sink.
While this hotel is right at the beach it needs some serious help. Ice and vending machines were broken. Staff was rude and unhelpful. Hotel could use some revitalization.
There weren't any bath towels in room, no cups to drink water and no decaf coffee. No info was provided in room about hotel and we were not told about continental breakfast. The cleaning staff starts before 1000 and they are very noisy. They all gathered in courtyard area talking, yelling across to each other and laughing. Their large bins on wheels are also very loud. Location was good
The hotel is nice, and is one block from the beach. That was the good part. The staff is incompetent. Woke up in the morning to discover that there were only two hand towels in the room, so had to walk to the lobby to get real towels for showers. TV didn't work - only got snow, not picture - and staff was unable to unwilling to help.
-Close to the beach -Relatively clean -Bathroom was nice -Free parking -Our TV and phone didn't work and when we asked the staff to come take a look they came and poked around and then shrugged their shoulders when they couldn't figure it out -You have to pay for internet -This is the biggest con by far but our last night at the hotel, we woke up in the middle of the night to a huge cockroach crawling across our pillows -No room service the first day -My guess is that this hotel is not very well managed but location makes up for some of that
I liked the cleanliness and remodeled/renovated look with LOTS of room No FRIDGE, no phone, no pool on premises or hot tub, squeaky floor when staying on bottom floor... annoying!! Not worth the amount i paid!!!
Localização Sem ar condicionado O fraco café da manhã continental - uma mentira Barulho
Localização próxima a praia; Auxílio das recepcionistas com informações e contatos com agentes locais de turismo. O quarto oferecido diferente do que apareceu na foto do site Booking.com; Dificuldade com estacionamento de veículo.