I was confused by the website and selected a prepaid rate. As soon as confirmation emailed arrived and I realized my mistake, I called on the phone to change the reservation to a refundable rate. Even though it was only ten minutes after the reservation for a stay a couple of months in the future, they said it was impossible. They kept reading me the rules about what nonrefundable means! Hilton said it was the hotel policy and they could not do anything about it. After my stay, the hotel's director of operations wrote to say that it was Hilton policy and the hotel could not do anything.
Great service at the front desk. Hotel was very clean.
Location, comfortable, enough room, easy check in and out. Fighting people next door.
Location is perfect
It was a great price for the location, near Little Italy and just a mile walk to Gaslamp. The room was clean and well done. It was easy to find the hotel and to park. The area around it isn't too bad, there weren't a lot of homeless people hanging out outside the hotel. The pool is smaller than I expected. The plumbing in the bathrooms is noisy, when someone in another room flushes a toilet it caused our toilet to make noises.
We needed to switch hotel rooms and they were very accommodating. Didn't seem too apathetic about it though. Thus the friendly service was a bit lacking. Everything was close for walking which made it really nice. Seemed a bit pricy for being a bit off the beaten path though. It was a good stay all in all. The staff could have been more friendly. Just didn't get a great vibe from most of them. Also the need to switch rooms was the plumbing.... It made sounds all evening. Gurgling bath and the toilet would run all day and night.
location noise of the highway, we ask for another room but we had to choose between a bedroom over the highway or a very stinky smoke bedroom
The room was neat and clean. The furniture arrangement was well organized and convenient. The bedding was very inviting and reminded me of a spa. The elevators were not well updated. I did not like the access to the main lobby or the rooms from the elevators. As I read in a couple of reviews, the plumbing was noisy and the walls were thin, but these were not enough to distract me from staying again.
Excellent hotel in a good location near the gaslamp quater
I liked the fact that anywhere we went was walking distance.
Cookies / staff was friendly
If anything location The room was a sham! The "two story" suite is just two rooms on top of each other with a super steep, small spiral staircase up and down. The "jet tub" was a regular size tub with two small jets that hardly worked. The curtains where torn and stapled together! Definitely not the Hilton quality I'm use to.
We stayed here for 7 days, Family Vacation, The Staff was perfect, The Hot Breakfast was Delicious, and the Happy Hour was a splendid treat! Would definitely stay here again. The Elevators are soooooooooooo slow ... But the Hotel does not have many floors, so the stairs were just fine to take.
I can't say more about the staff they were more than attentive to our needs. I have traveled all around the world and can say this is by far the best of the best. From check in to check out there is no staff better. Ana was there when we checked in and she was very helpful. Little outdated but they did have a poster up of some renovations to come.
The room was modest and comfortable, but what really made this such an excellent hotel was the staff. The staff were incredibly friendly and went above and beyond to provide helpful recommendations about what to do in the area. The breakfast at the hotel was fantastic, and the hotel provided a complimentary shuttle to and from the airport and the zoo, which was great. There was also a very nice free happy hour during the week and freshly baked cookies at night on the weekends. We liked how close the hotel was to the Gaslamp quarter, Little Italy, and even the waterfront if you don't mind a little walking. We will absolutely stay here again!
Great value for the money and relatively close to major downtown locations.
Really like that there was a breakfast included in the price of the hotel. The people at the front desk were always friendly & helpful.
The friendly staff and their ability to help us when needed Yes, the parking but that is everywhere in San Diego.
All the staff were really friendly and the shuttle service (used to go to/from the zoo and airport) was excellent! The drivers were also really friendly and offered advice about the area. The lift was extremely slow and the stair wells were not positioned in a user friendly location...
The continental breakfast and the happy hour The staff seemed to be always tense and not very PR oriented
Great front desk staff. Cleaning staff did a very good job. Capets and hallway walls are very worn.
The staff was extremely helpful and courteous. Their warm smiles brightened our stay.
Everyone working at hotel were incredibly friendly. The shuttle is convenient as well. The rooms are clean and comfortable. Good location.
Reasonably comfortable and for the price it was a good airport overnight hotel - free transfer to and from hotel - but it took a while for pick up from airport.
The staff is young and enthusiastic, very welcoming. The rules in place make you feel safe and the location is great near downtown and major attractions. Could use some cleanup in some areas or air freshener to improve air quality in common areas.
Great community of people. There are always fun activities going on every day. You can eat breakfast and dinner there for free! It was by far better than any hotel I've stayed in =) Thank you!
Nice, friendly, cozy, positive kind of small, rocking bunk beds, short on common areas and kitchen facilities
It was so exciting to meet wanderers from all over the world. There are so many stories to be shared and so many opportunities to do so. The Hostel is hospitable and so colorful. The laundry room was also a big plus!
Not much; it is mediocre First of all rude staff (at least one); then other staff not really compatible and/pr knowledgeable (young girls arrived fresh from Brazil and put in charge of reception). The place is small, not really much of common areas (other than outside); Not very clean; congested bathrooms (upstairs where I stayed there was just one single bathroom for 4 room (that is 24 people...). Very small kitchen and dining room; and no breakfast (other than the instant packet of oatmeal). For the booking process online I give Zero; it is kind of misleading, in few ways. Total score - mediocre minus minus.