Pessoal muito atencioso. Alguns clientes demasiados ruidosos.
Da simpatia dos funcionários, da variedade de comida ao pequeno almoço e jantar, temperatura da água da piscina, arranjos exteriores, espaço dos quartos, localização do Hotel numa zona calma. Não gostei que o piso à volta da piscina fosse tão escorregadio quando molhado. Não podia deixar a bébé andar sozinha à volta da piscina porque escorregava constantemente e isso tornou as idas à piscina muito cansativas. Ouve-se muito o barulho das pessoas a passar nos corredores, dentro dos quartos.
Good food selection at buffet, friendly staff, excellent location by beach. Double room did no have double beds, beds hard, old and need to be replaced, rooms decor dated.
Comfort good food excellent staff . nighttime dancing pool activities. Great walk to maspolamas on prom and beach. A little too far from centre of activity
The pool is beautiful, as weel as the garden. The food was always good. The location is perfect to relax, the proximity to the beach by the back of the hotel is very handy as well. The bed is too hard and gave me back pain.The clerk made a huge mistake when the transfer came to pick me up. She simply was unable to find my name in the guests list and told him i had canceled my reservation. The chauffer went away. When she realised her mistake she didnt even apologize and i almost lost my flight. unbeliavable for a 5* hotel.
The food and Staff were excèpional the spa was also top Class write at least 15 words
staff very good and place of hight quality.
I liked the swimming pool and the staff where great. The price of food and drinks where very expensive and the room was small and could of gone to a different hotel with the same thing but alot cheaper.
Maximum 3 stars. Star raiting means services. Self-service hotel. I am quite serprising, that at 5 stars hotels I have to drag matresses and ashtrays in pool area for myself, no one even helps. Room cleaning not every day. Pool area dirty. Brought caps and glasses leave for all day near your sheslong, New year party in cost of 130 eur per person, that hotel did not find a money even for small firework.
Majority was excellent - the location, the hotel itself, the food. It was exactly what we were looking for - to get away from the crowds for a bit of piece and quiet. Being direct on the beach was another big plus. Being a young couple, we definately were the odds one out. It wasn't that which bothered us, more so the treatment we received from the manager of the restaurant (Senor Ramirerz), whom was responsibile for the seating of guests on arrival to the resaurant. Never have I met a more patronising, unprofessional service employee. He was the only real negative from an otherwise great holiday.
Location was perfect. We had a nice view over the see from the beach. The gym was free to use. Diversity in breakfast items. The attendants make huge noises during the breakfast! It was never calm! The double room does not have a real double bed, instead there are two single beds. One has to pay 2 euros per day for the safe box. If you could find a few young people, then you are lucky!
good location, good facilities I was on half board, would have liked to have had lunch some days instead of dinner
Good location, comfort badroom, beautifull view and great food. Terrible arrangements for dinner (You can only arrive for dinner at 6PM OR 8PM! Do not dare do arrive any other time!) Hotel staff not friendly. Crowded swimming poll. Not a good hotel for a young couple of for families with childres.
I like the hotel, hotel view from balconi, nice staff, and ease going costemer
Proximity to the beach. Nice large bedrooms with good sea views. Meal time arrangements were a bit confusing regarding reserving tables. Lack of parking facilities resulting in extra expense.
The position is very good: very quiet but at about 5 km to the centre of the "movida" that you can easily reach by taxies (5 euro) or bus (one every 15 minutes - 1 euro - bus stop at 100 meters from the hotel). The food is very good (included the Italian pasta that is well cooked). Swimming pool was very crowded and to get a place you have to go at 8.30 (but I stayed in the week of August 15th so I think it's normal) - the hotel has an area reserved to nudists quite big that generally was empty: I think it could be reduced; luckily the hotel is really on the beach where I didn't find have any problem to find a place. The hotel is a little bit formal and long trousers are required for dinner: that's good for business travel but during vacation I would prefer short trousers...
Proximity to ocean is excellent. Near shopping and very good restaurants. Great beachfront property. Breakfast was included and very good.
nice view from room to use their tennis court was very expencive
Location is excellent Room service, music by the pool
O Silêncio. Sim, õ comando da Tv não funcionava.
A sua localização,as piscinas,muito tranquilo e localização do quarto.
Piscinas excelentes, óptimo pequeno almoço, tem bares muito bons em frente ao hotel, junto à praia, garagem gratuita. Praia com pedras em frente ao hotel, não se podendo utilizar e este é um pouco isolado, sendo necessário longas caminhadas até chegar às zonas de animação (Maspalomas).
Da vegetação envolvente, e na minha estadia vivi um grande sossego, na piscina havia um grande silêncio. Os quartos são grandes. A praia tem demasiados calhãos para tomar banho. É necessário levar sapatos de água.
+ A piscina aquecida para crianças, o pequemo -almoço, a comida choza restaurante , o serviço dos chefes de cozinha e empregados do choza. + Poderia ter uma piscina aquecida para adultos no exterior pois nem sempre a água está a temperatura para nadar.
De tudo. É absolutamente extraordinário. Nao há o que aperfeiçoar. Só se esse hotel pertencesse a outro planeta
Staff were extremely friendly and helpful. Rooms were well kept and cleaned daily. The pool area was always cleaned and offered sufficient space for sunbathing. The pool could have been heated as it was too cold to use. Overall a good standard of accommodation. Axelbeach restaurant was underused and offered only a very basic menu of burgers, club sandwich and a couple of salads. Breakast was adequate with the buffet choice available. One disappointing aspect was the pool bar closing at 6pm. Given the gay clientele, more could have been done after 6pm to make the axelbeach more sociable by providing guests the opportunity to mix and get to know each other. It would have been the ideal place to meet before heading out for the night - topless barmen? DJ?
The Ocean-view room was terrific. Very nice and quiet, and by far the better of the hotels in San Augustine. It was very clean and the service was great. It was a bit far from the main part of town.
It was a very enjoyable experience. We took the half-board option and it was a good decision. The food was excellent !! Breakfast was a buffet with a decent variety, no complaints there. Dinner was a set meal usually - except one night when we had a bbq :-). The rooms were clean. The staff was very very friendly and always had good suggestions for what we could do and where we could go. Bartenders were excellent. Great cocktails. We didn't really use the pool (maybe just to dip our feet in the water to cool off) but that was only because the beach was so close (yes I could literally roll out of bed and be on the beach). Location was great. Not too touristy and at the same time not too far from the center (1/2 hr walk along the beach) all in all, it was a great experience, just one negative, the bed was a little uncomfortable. Not sure if that was because our skin was sensitive from a day out in the sun.. or if the bed was just uncomfortable ! :-)
Nice clean and quiet hotel. Comfortable double room, good beds and a great view of the sea. The breakfast could do with some better presentation, a little more variety and more choice in fresh fruit.
Room was ok Pool not heated. Brekfst very poor
Very comfortable hotel nothing
I liked the location. Near the sea and near Playa del Ingles. It's a pitty it's often too windy. You can walk to the next city via the boulevard. The reception is very helpfull and friendly. They pretend to be a four star hotel, but the facilities and interiour don''t reach the four stars. The breakfast and spa, fitness are very poor. The interior is old fashion, but clean. Most of the staff don't know how to prepair the drinks they have on the menu.
O hotel é bonito, tem bons quartos e bons serviços. A comida é muito boa e os funcionários são bastante atenciosos e simpáticos.
Da localização do hotel e dos serviços oferecidos. A qualidade da casa de banho, noeadamente a falta de "bidé".
Location of the hotel is excellent, near the sea and not too far from the services. Hotel offers basic services such as breakfast, snack bar, and the lobby bar which offers some entertainment on the evenings. We got good service much attention by the staff at the restaurant (breakfast time) probably because travelling with noisy little kids. Thanks for the staff! Pool bar Atlantico was a dissapointment, snack bar was open only a couple of hours per day and food was no good. Drink here and eat your snacks elsewhere. Service at the bar was good and friendly.++++
понравилось близкое расположение к морю и великолепный вид из окна. Отличная работа персонала в ресторане и в кафе. Наличие справочной и другой информации на русском языке.
good location in Melonaeras, nice swimming pools, plenty of restaurants and bars, very quiet in the nighttime the minibar was not serviced, the reception never answered the phone, the hotel is not finished and the construction work is very loud in the morning, poor breakfast, no parking available at the hotel only in the area- on the street, which is very crowded. Just a few elevators and some rooms are al little bit far from the lobby. The safe in the room is charged per day - a 5* hotel should have it included. I did not like the lavaoar right next to the room entrance, so every body entering your room could see your tooth brush, shaver....right in front of the door. the first feeling entering the room is more like a locker-room than a 5* hotel room. Not all the pools are heated - we found only 2 .
Do Buffet e do escorrega que a piscina tem. Não houve hipotese de ficar para além das 12h como os outros clientes dão a entender. Outro comentário de algum modo importante....Este hotel é recomendado para maiores de 18 devido ao facto que´encontra-se no meio da comunidade gay. Embora a nós não apresenta qualquer incomodo para outros casais poderá haver.
A simpatia dos funcionarios, a localização, os serviços de cortesia disponibilizados pelo hotel Nada a assinalar
Relação qualidade/preço e localização! Os lençois notoriamente a precisarem de ser substituídos só o foram depois de os termos deixados molhados na banheira! Forma deselegante e pouco profissional como literalmente faziam os hóspedes abandonar o restaurante às refeições pouco antes da hora limite... falta de profissionalismo (começavam a tirar tudo à pressa e chegaram mesmo a começar a desligar algumas luzes)
Gostei da independência de entrada e saida do hotel sem termos de passar pela recepção para pegar a chave do quarto Como está proximo do Centro Comercial Yumbo, tem bastante barulho exterior. Aconselho, já que se trata de num hotel 4 estrelas, em revestirem as janelas com vidros duplos
Localização (perto da praia) e da flexibilidade de fazer o check-out mais tarde. A qualidade / selecção de alimentos abaixo do recomendável para um hotel de 4 estrelas.