Good enough except for the bathtub. The bathmat towel was very damp, which kinda freaked me out. Also, some hair in the bathtub drain.
The room was comfortable and affordable. It took nearly three hours, 3-4 stops, and 5-6 phone calls to find the location. It was extremely frustrating. The desk tried to be helpful but seemed to be limited, not knowing the correct directions and arrival estimates. With e-mail confirmation a map of where the client will be and a map with directions could have been provided. I came away feeling like I should have not been charged for all the time and grief endured that evening. Sincerely
Very clean an friendly folks there. The wifi in our room was awful it kept disconnecting so that was annoying went to the lobby an it worked fine there. Also had to pay for your breakfast was disappointed about that
Easy to get off and on the highway Bathroom room door was broke and so was the lock for the room door
No continental breakfast.
Very clean. Easy check in and check out. No.
It was very clean. It was a warm few days and it was very hard to keep the room cool enough. We almost burned up the first night.
Easy ck in. Friendly staff coffee tasted burnt. No complimentary breakfast, but there is a restaurant available.
Quick check in. Very pleasant staff. Clean.
Very comfortable beds and linens. Incredibly clean. Breakfast was okay, but very limited variety for being a restaurant.
Classy and clean Breakfast is a little poor on healthy choices,1small cup of yogurtâ€‹, $2.00,
Location Complementary Breakfast
Nothing. Upon arriving to our room late in the evening after 12 hours of driving we quickly noticed our room was filthy. There was urine on the toilet seat. Empty shampoo and soap bottles in the shower. Food crumbs on the dresser. Trash cans full. Bed linens dirty
The room was very comfortable and clean. The breakfast was very tasty. The TV channels were LAME! There were tons of cable news and sports channels (barf)--almost no regular cable channels. The Food Network, one of my favorite channels, had no volume for some reason. HBO was one of the few good options.
The staff was friendly What I did not like..The heater/AC unit for the room was quite dated. It made a loud noise while on. But, wasn't as disturbing as the train that passed by quite a few times during the night,not too far from the hotel. The extra door lock at the top of the door had been removed. Last thing, I had food that need to be refrigerated but since the fridge didn't look like it had been maintained for at least 3 months, I ended up having to throw my food away.
Location to the friends we were going to see Called a week ahead for 1st floor room because of knee problems, Both days we stayed, our key cards stopped working before we went into our room at night. Over charged my credit card by $2.22 over the price you quoted me on the Kayak website. Said they refunded my card and it's been 2 days and still on refund. Wouldn't say anything about that amount if it weren't for all the issues.
Room was pretty clean and well-stocked, and the front desk guy was friendly enough. I didn't use the microwave or fridge but they looked fine. The bane of motels was present at this one: A loud heater. The heating/AC unit was many decades old, and didn't have a digital thermostat. The train was audible even from the middle of the building, although fortunately I'm a deep sleeper. Parking was a little tight when I arrived.
The staff member was friendly. Price was right Beds smelled like urine. Hotel was located near the highway and the train track. Toygh to get any sleep
good breakfast, clean rooms, nice visit everything was fine
This guest did not leave comments about this hotel.
Room was very clean and big I didn't sleep well. A lot of noise and air not cool enough
The room was clean and very nice.
The lobby and room both appeared to be newly updated. The continental breakfast was nice and the staff was super friendly! Hotel was easy to get to from the interstate. They were doing major renovations & construction but had no please excuse the mess & no one told us or acknowledged it. Breakfast hours were pretty early for a weekend. We were suppose to have suite with l couch but got reg room given to us at check in.
Price was decent. Other guests were smoking marijuana in their rooms, pool was cold, air conditioning didn't work in the room, breakfast was cold, and biscuits were moldy.
Room was good enough, we just stayed overnight while traveling. Public spaces were not maintained enough. Small bathroom and on again, off again internet connection.
Staff was very kind and informative. Hallway and stairs covered in garbage/food scraps. Outside of hotel near side entrance very dirty.
Staff was friendly. The hallways *really* smelled and while the hotel had been updated it was still worn. All the knobs on the hallway ac were torn off and obviously never run. Will never stay here again. The Hampton is the only decent hotel in Richmond.
One of the desk clerks was very friendly and customer service oriented. The kitchen and microwave were convenient. The room was clean. The air conditioner didn't work, but luckily the windows opened and it was cool outside. The pool was closed due to construction. Actually, much was closed due to construction. We had to pay extra for even reasonably good internet.
Nothing Dirty wash cloth hanging over shower curtain. Counter person rude
The room was clean and well furnished. The wifi was very good. The staff was very nice and enthusiastic. Several of the channels that were supposed to be available on the tv were not.
The strawberry waffles and the Staff. It was also close to my daughter's residence. It's condition of up keep and cleanliness. It needs maintenance by a competent maintenance worker with more experience.
Free breakfast, free internet, quiet, safe and close to Hwy.
The person behind the counter was nice the night we checked in They put us in the better rooms. It was very worn and the tube was stained so bad I didn't take a shower. It looked like there was a bad attempt to do a remodel however it was a poor attempt.
The location is only a few hundred feet from a McDonalds and a Bob Evans. Parking was great. Room was clean & comfortable, internet fine, staff friendly. Maintenance needs to improve. 'Good enough' isn't. Limited hot water & sink cracked & broken mounting. Location near train tracks is very AM noisy. Morning coffee was weak and warm. A classic 1 or 2 star stopover. Adequate for a few night's stay.