overall the hotel was nice, its a Hilton. it was spacious and there are things on site like restaurants and a cafe for you. the staff was great, management- not so much. location was far from the center of queenstown... a $40 cab ride. you had to reserve the hotel shuttle (which filled up during popular times) or take a $10 water taxi. kind of inconvenient. lastly, we had to leave early due to a family emergency and the management refused the credit us or help in any way.
Location but ypu need a free shuttle or a $10 water taxi per person to get to town The credit card fee.
Good bed & room but overlooked construction site as well as lake but view was limited. Friendly & efficient staff. Decor too dark Wi fi not free in rooms A bit far out of town
A localização A mobilia precisa uma renovação
Do atendimento feito por um japonês chamado Takashi que nos vendeu um passeio turístico. Seu atendimento foi perfeito! Além disso, ele se preocupou, até exageradamente, quando reclamamos ao front desk de nosso quarto, empenhando-se para nos satisfazer. Não gostamos da alimentação, do serviço de bares e restaurantes, do quarto em que ficamos, inclusive o segundo, para onde fomos transferidos após reclamar. A cama era bem melhor do que o primeiro, mas o banheiro era péssimo: chuveiro era tão baixo, que nossa cabeça nele encostava; não havia no box nem mesmo lugar para o sabonete; a torneira da pia não tinha nem água fria, nem quente (reclamamos, foi trocada, mas continuou sem água quente).
Localizacao Aquecedor nao suficiente, quarto frio e com mobiliario muito envelhecido (quando comparado com o exterior)
gostamos da localização bem como da vista que é linda, os funcionaros também são bem proficionais, fazem o que podem para ajudar. se você for no inverno vai sofrer e não é pouco, o hotel não tem calefação e colocam no seu quarto aqueles aquecedores eletricos que não esquentam nada! se for no inverno prepare-se para morrer de friu!
Gentileza e educação das pessoas
I loved the under floor heating in the bathroom and the bathrobes were also very nice. The room was tidy and hasd lovely mood lighting. Very relaxing. It would of been an extra bonus to have had slippers. The mini bar could of had a few more selections
I liked the location and breathtaking views no
The View from our room was amazing, and spacious, we were upgraded, we had his & hers basins & an awesome spa bath!, The location was so handy toqueenstown The bed was uncomfortable, the air was too dry from the heater/ No air conditioning, there were no gowns in our room when we arrived & the fry pan was loosing it's teflon coating so we had to get another one through reception along with gowns.
Excellent service at reception - willing to help us when ever we asked at any time... Location of spa - we expected this to be outside on a deck overlooking the mountains...however it was enclosed in a room off the gym.....which is not really keeping with what Queenstown is all about...
The area of the room The window was to small for the room. There was a door connecting the room to another witch wasn't conveniently sealed so we could ear the noise of the other room. The first night we couldn't sleep because of the noise of the people that party next door till 5:30 am. In the morning we complain at the reception, they guaranteed it wouldn't happen again. The next night it happen again, and even with our phone calls to the reception through the night and they didn't stop. If the door was to be well sealed this wouldn't happened. next morning we left!
Location and facilities
A vista é perfeita: o lago aos pés das montanhas cobertas de neve invadem o espaçoso terraço que há nas Suítes Lake View. O aquecedor no quarto faz um bom trabalho e é necessário até mesmo no verão de Queenstown (janeiro). A piscina SPA, aquecida a 40º, é acessada, de forma privativa, mediante reserva (sem custo adicional) . O restaurante tem uma vista linda. O hotel fica localizado próximo à Igreja Católica e à parte central da cidade: 10 min de leve caminhada ou 5 min de carro. Há disponibilidade de garagem coberta aos hospédes. O local onde fica a piscina SPA precisa de uma decoração.
The location is not near the town centre as told. They made me wait about 2 hours to check in to my room !! And Internet is too expensive and very slow in the rooms.
Parking was an additional cost as well as WiFi.
Good location, only 10 minutes walk to the center. Very friendly and helpful staff.
The garden was nice, the room was as expected. Yes, the dining was expensive, when there should have been a range of prices at each meal, eh. Ridges in QT, has 3 options for b'fast, starting with the budget continential b'fast at $8.50, thru to a full b'fast, the price I can't remember. A wider range in dining offerings would have meant we would have dined at the hotel, at least once daily.
Convenient location, beautiful building, friendly staff, effortless.
the room service menu was fairly priced, and same with the items from the room fridge the spa pool was good, but was disappointed that the saunas were separated into male & female, and were situated in the bathroom.and the bathroom in the room smelt like urine from when we arrived
Dont understand why the spa pool only is opened for 4 hours.
Very helpful concierge.
I messed upo the booking and both the Hotel and the booking agency very kindly allowed my reservation to be changed all at the same rate. Nothing
Central location They couldn't ind our reservation
Good location, comfortable room. Cooked buffet breakfast not very hot.
Our room was really nice.
Nothing. There was mold in the room, totally unclean, no doors on the closet and in no condition for anyone to stay. The managment was totally unsympathetic to our stay or our room. No one whould be allowed to stay in that room and certainly not have to pay for it.
The Location was good. Close enough to walk to the Marina.
The view was excellent; bed was comfortable; had washcloths; helpful and pleasant staff; great buffet breakfast included in our deal Hallways could use some updating
You should be aware that when we booked a standard room we were placed in an old unrenovated room which wouldn't even be a three star room. As we paid to stay in a four star hotel we complained to the staff and got nowhere, so we spoke to the Manager to put us in the newer section of the hotel which has been renovated and is up to standard.
The view from our room and the closeness to town Our bathroom had a huge amount of mould around the bathroom which was very off putting and could easily be removed.For international guests to see this I was very disappointed.
After a very poor room on our first visit - not the garden view but a street view we were apprehensive on our pre-booked return. However, the staff made sur we were well treated the second time and got our garden room. All ok second time - make sure they do not allocate street side rooms as they are noisy, dark and stuffy!
Close walk to city center Slow Internet Confusing Corridors Lots of wear and tear in public areas
modern facilities attitude of staffs were poor
The service is excellent.
The staff was very welcoming, helpful and efficient. The hotel is elegant and the river view is beautiful. Breakfast was excellent. It is a bit of a drive to the cbd and tourist attractions, but I would definitely stay there again.
I liked the amenities in the suits, the views all around and the town where you can get what ever you need nearby. Also, all sorts of tours abound a stones throw away. The airport bus stop is just up the road which runs out side the hotel. And there is internet available in the hotel. Well, the only negative point is that the road out side into town is somewhat steep and its hard getting back up, especially with bags! Not the hotels fault though.
Good location to wonder into town and also get the bus up to the Remarkables. Room was very nice, clean, modern and warm with balcony and view towards mountains and the lake. Could be slightly noisy when other guests were coming and going from their rooms.
The location was awesome due to it being so close to the central area where you can eat and enjoy walks. The housekeeper should have put away ironing board in our room. The laundry room was unkept and there needs to be ventilation so that on cold days the heat from the drier won't turn the very tiny laundry room into a sauna with the four walls sweating with condensation. There was so much it was like rain the room.
Easy walk to & from the main city centre. Views are also good. Nice and quiet. Well appointed bathrooms. The balconies on the rooms allow you to experience the temperature to dress appropriately and adds to the "feel of the outdoors" in Queenstown. Unfortunately the bed was not very comfortable, suggest the hotel invests in a new matress and checks all others. The mattress was certainly 'past it' as we sank into a rolled together. Not the best for comfort and support! After much walking about in Queenstown, comfort when retiring after a long day is vital!!
The rooms are very attractively furnished and very comfortable. Staff were pleasant and helpful. Nice views of the mountains. I enjoyed being here. So I am a little lazy and didn't relish the walk up the hill from the town center. And late night party people walking back along the main drag could be easily heard.
The rooms were modern, clean and a very good size. Well equiped kitchen facilities and comfortabe living area. Lack-lustre hallways let down the overall first impression. Feels a little like your in a school building and it can all get a bit disorientating.
Scenic Suites was great for us as we were 2 couples and had the 2 bedroom suite. This is nicely organised as 2 private units which are interconnecting. The use of a well set up kitchen on one unit was useful. They are clean and reasonably close to the centre. The staff are helpful and friendly. Overall a nice place and I would stay again. After a day wandering the town it is a bit of a climb up to the units, but this allows the overall view to be had. The internal design / architecture of the hallways and ability to access the reception is a bit convoluted, but these are just minor niggles.
Spacious room for the two of us. We loved the balcony (and the great view of the mountains and lake that we had). It was also nice to have a washer/dryer in the room since we were vacationing for a couple of weeks. Short walk into town, and yet far enough away that it was quiet. Bed was comfy, shower water was always hot. Room service was good. There were 2 separate rooms inside 1 "outside" door and sometimes visitors for the room next to us would ring our doorbell instead of theirs because they didnt realize that there were 2 doorbells (1 on each side of the door). It woke us up a few times. Maybe better indication of the doorbell situation would be good for future guests.
Great location and view of the lake and mountains. Being able to cook saved us money in the restaurants. The hotel being built on a hill had hallways that maybe difficult for elderly or handicapped because you walked up or down hill.
The accommodation was first class and room service very quick. Our room had a Very poor view, onto service area.
Nice complex, easy check-in/check-out. We asked for a room with a lake view and got one but it had two double beds, a king was not available. Not the most comfortable sleep regardless of if we had a king or not….matresses need an upgrade. The view made up for it. We had a car and they do have underground parking for their guests with easy in and out access but best to park the car and just hoof it around town. Be warned that this hotel is up a steep hill so if you do go into town by foot expect a bit of a climb on your return. Bathroom was clean with great water pressure and plenty of hot water. The buffet breakfast was over rated for the price, they charge you extra if you want a specialty drink. Go into town and get a big breakfast at any number of the fine establishments there. All in all, if it wasn’t for the view I would say it was an average stay.
Great location, great views, fantastic apartment style and layout complete with dishwasher, washing machine, dryer, perfect after a day on the slopes. The dining room table sat beside the picture window with views out to the mountains and lake. Plenty of space to every room with modern neutral warm decor. Wonderful spot to rest and play.
Fabulous staff, great attention to detail, the bed was exceptionally comfortable. We were made to feel as if we really were welcome and our custom appreciated. Had the feeling of a small boutique hotel not usually experienced in a chain hotel. Thanks for a great stay Everything was excellent
good service,good decor,pleasant feel
Great hotel - but one side of the kingbed required updating. other than this the hotel was great. The bed was past it's replacement date
Excellent staff, wonderful service.
Staff were very attentive. The accommodation was comfortable and thoughtfully presented.
The rooms were great, the bathrooms were the best I've seen. Amenities were excellent. The staff was attentive friendly and helpful. Internet situation was weak. Kept getting message that I used my days allotment. No way. only checked FB emails and weather. Never streamed anything. Even mid range hotels in NZ have free unlimited wi fi. Got coupon for reduced breakfast but reduced price was advertised outside.
Staff was friendly and helpful. Close to town centre, shops and restaurants. Bed was very comfortable Gadgets (espresso coffee machine, tv in bathroom, spa bath) were either user unfriendly or out of order. Our room faced a street with a noisy pub. So, if you want quiet, ask for a room away from the street. It had a nice view however.
The staff were very professional and willing to assist with anything. They were not over the top as some can be though. The room was very comfortable but we did not dine in the restaurant so can't comment. We would def use again if we go to Queenstown. We specifically asked for a king that was not 2 singles - it was a busy weekend so perhaps this is why we didn't get that!
This hotel was the complete package for a luxury ski holiday. It offers a great central location (and is across the road from the ski bus to Coronet Peak and the remarkables), well appointed rooms (incl underfloor bathroom heating) professional friendly service, and a discrete well appointed bar to settle in after a day on the slopes.
A very nice and well managed hotel. None