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We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
every thing was ok they didn't explain very well about parking, and had some problem, and din't have plasma tv,
i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
Location Views We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
Location, just in the middle of city.... Pay Parking even though have booked room
Pela 2a vez, a localização, a vista do quarto, os funcionários e as opções de lazer que o hotel apresenta. Apesar do quarto pequeno, a relação qualidade - preço é sensacional!
Localização. O quarto era pequeno, mas o custo-beneficio realmente compensa. Além disso, o hotel possui parceria com alguns restaurantes e museus com desconto para os hóspedes. O que ficou a desejar mesmo foi o tamanho do quarto, mas isso era claro no site do booking. O banheiro do quarto era ótimo também, e a localização igualmente.
Localização e Preço
Bom hotel, muito bem localizado, com todas as comodidades ao viajante.
A localização. Muito proximo as principais atraçoes da cidade. Tamanho do quarto.
A localizaçao é excelente, perto de tudo que mais interessa.
Internet 24 horas na recepcao e cafe da manha.
A localizacao do hotel eh excelente, ao lado de diversos restaurantes e em frente ao onibus que circula pela cidade. O cafe da manha tambem eh muito bom, apesar de um pouco caro. O cafe da manha poderia estar incluido ja no preco da diaria.
Atendimento dos funcionários, localização excelente, fica a poucos metros de Quebec antigo. O quarto é pequeno mas para a categoria escolhida e o preço pago não prejudica em nada.
A atencao do atendimento e localizacao. Nao
We enjoyed five nights in a family suite at Hotel Palace Royal. We had our adult nephew with us, and this struck the right balance of family togetherness and privacy -- even having two TVs was a plus. The hotel's location was convenient to everything, yet our room was quiet and the beds were very comfortable. The room layouts are well thought-out, including the spacious two-part bathroom. The decor and furnishings are elegant. Everything met and exceeded our expectations. In a city of great restaurants, we actually had one of our best meals of the trip at Le Beffroi, the steakhouse in the hotel! The rain kept us in that night, but we did not regret it. It was a special occasion meal, and we rate the selections, service, atmosphere, and quality all very high -- in fact, along with being a very good experience, it was a very good value! Room service for breakfast (a time-saver) was also good quality, and surprisingly no more expensive than a comparable breakfast in a restaurant in town. The pool is ideal for small children or adults who just want to get in and out, but it isn't suited for swimming laps. Rooms with balconies overlooking the pool might have some chlorine smell and noise.
Staff was very friendly, bilingual and helpful. We had a larger than typical room as it was handicapped accessible. The kids enjoyed the pull out sofa bed in the separate sitting area (separated by glass doors from the bedroom area) and the jetted tub. The location is very convenient to the Old City and The Citadel. Both areas are just a short 10-15 minute walk. There is also a bus station behind the hotel if you are in need of public transportation. There was a mini-fridge available for use which was spacious enough to hold the iPads and other gaming devices the kids use. There are plenty of mirrors in the bathroom as well as a magnifying mirror. The parking garage has very narrow travel lanes with many tight turns. We had a minivan and ended up scraping into a wall due to the tight turn to enter the garage. The parking spots themselves are also very tight with a minivan. If you have anything larger than a small sedan, you may find the underground parking area a challenge to navigate. The maximum height is just slightly over 6 feet so that could also prove challenging to larger vehicles. The lighting in the bathroom is a bit dim. We appreciated that there was a safe available in the room but found it's placement high in the closet inconvenient for an average height woman (I had to stand on a chair). I can't imagine how a wheelchair bound person would ever be able to reach that high without assistance. Our room was on the same level as the pool and had a window facing the walkway. Unfortunately, we needed to keep the curtains closed for privacy as it was a busy area so this made our room dark for most of our stay.
The location for what we wanted to do The space of the room
Cute. Good location Loud neighborhood at night
The host was terrific and spoke English very well. There wasn't any common gathering areas, like a porch or sitting room, but I didn't expect it when I booked either.
Friendly staff and easy walk to Old Quebec. The breakfast was skimpy.
The Staff was very helpful and friendly. My wife and I were there to celebrate our 5th wedding anniversary and planned to stay Friday and Saturday night. This hotel is located in a club district. We were unaware of this when we booked in. We were woken up Saturday morning at 1:30am as our windows were vibrating from the music at the clubs. We moved to the Hilton for the next night. The staff was very accomodating and were willing to move us to the other side of the hotel...we weren't willing to take that chance.
It was a nice hotel close by the old city and between the restaurants. Staff was very friendly and we got a better room that was renovated last year.
Near sightseeing location Very old and a renovation is necessary.
Clean,comfortable, elegant, excellent location The bed was really hard
The rooms were pretty clean and with a charming decoration and an excellent mattress and pillows. The bathroom is perfect. The location couldn't be better, just some steps from the main attractions of Québec City. Very friendly staff. I've really enjoyed my stay in this hotel, and I would recommend it easily. Despite the fact that the wireless internet is free and available in the whole hotel, it was difficult to access, and I just gave up trying to connect. The breakfast is simple, and some eggs and bacon would make a big difference. There is also a huge difference between bedrooms. I went with my wife and parents, and my parent's room was smaller and simpler than ours. Another negative point is the stairs... if you are with heavy luggage, you will have a problem.
It provides good value for money. Breakfast was included and it was very good! Also, the bathroom and room were clean. The room had a slight smell of humidity, but it was ok.
The staff was extremely helpful and really helped us to get where we wanted to go.. The room was small, but wonderful.. It had a great feel and was extremely clean and cozy. We plan on staying here again next year when we come back. The breakfast could be bigger, but it filled us up enough :) There are a lot of stairs and no elevator.. but we enjoyed that part of it ! It has a great feel to it..
large and comfortable room. no lift. when we went away we find a damage on our car that was parked by hotel staff. none of the staff told us about it.
location was excellent just steps away from the old town
O hotel é muito bem localizado, a três quadras do parlamento, numa área residencial tranquila,com fundos para um parque. É um hotel pequeno, muito aconchegante e agradável e o quarto é amplo e arejado.Os funcionários são muito cordiais´, solícitos e prestativos, especialmente o "tio Denis", que morou dezessete anos no Brasil. O café da manhã é ótimo, inclusive é servido um croissant assado na hora. Há vagas para estacionar .
A localização do hotel é excelente, rua de restaurantes e com acesso direto à parte antiga. Seu estilo é de uma casa típica da região de Quebec, quarto muito confortável. O atendimento é super especial graças ao Denis que morou anos no Brasil e adora os brasileiros.
Atendimento e custo/beneficio
O hotel é um graça, super aconchegante. A localização é excelente! Café da manhã tb delicioso, com croissant feito em casa! As pessoas são super atenciosas! Excelente escolha!! Não. Adorei o hotel!
O quarto super aconchegante e limpo. Bem localizado e com vários pubs em volta. O café da manhã excelente. Não te elevador, somente escada. Subir com malas pesadas é complicado.