A espera pelos elevadores era horrível. Algumas vezes esperava 20 minutos.... quando ele finalmente parava no nosso andar estava cheio No lobby tinha uma fila de espera para entrar no elevador É difícil pegar as escadas até o 25º andar
Sem piscina! Enorme decepção!
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
Location, just in the middle of city.... Pay Parking even though have booked room
Location Views We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.
Outdoor heated pool and sauna were wonderful ways to warm up! We loved the view from our "river view" room.
every thing was ok they didn't explain very well about parking, and had some problem, and din't have plasma tv,
A localização. Muito proximo as principais atraçoes da cidade. Tamanho do quarto.
Pela 2a vez, a localização, a vista do quarto, os funcionários e as opções de lazer que o hotel apresenta. Apesar do quarto pequeno, a relação qualidade - preço é sensacional!
A localizaçao é excelente, perto de tudo que mais interessa.
Bom hotel, muito bem localizado, com todas as comodidades ao viajante.
Localização. O quarto era pequeno, mas o custo-beneficio realmente compensa. Além disso, o hotel possui parceria com alguns restaurantes e museus com desconto para os hóspedes. O que ficou a desejar mesmo foi o tamanho do quarto, mas isso era claro no site do booking. O banheiro do quarto era ótimo também, e a localização igualmente.
Localização e Preço
A localizacao do hotel eh excelente, ao lado de diversos restaurantes e em frente ao onibus que circula pela cidade. O cafe da manha tambem eh muito bom, apesar de um pouco caro. O cafe da manha poderia estar incluido ja no preco da diaria.
Atendimento dos funcionários, localização excelente, fica a poucos metros de Quebec antigo. O quarto é pequeno mas para a categoria escolhida e o preço pago não prejudica em nada.
A atencao do atendimento e localizacao. Nao
Internet 24 horas na recepcao e cafe da manha.
Da localizacao e do atendimento
Muito útil para nós, apesar de nossa não falar francês.
Os quartos são confortaveis, os funcionarios são atenciosos e a localização é excelente. Sem criticas, apenas o cafe da manha é muito caro
The rooms were pretty clean and with a charming decoration and an excellent mattress and pillows. The bathroom is perfect. The location couldn't be better, just some steps from the main attractions of Québec City. Very friendly staff. I've really enjoyed my stay in this hotel, and I would recommend it easily. Despite the fact that the wireless internet is free and available in the whole hotel, it was difficult to access, and I just gave up trying to connect. The breakfast is simple, and some eggs and bacon would make a big difference. There is also a huge difference between bedrooms. I went with my wife and parents, and my parent's room was smaller and simpler than ours. Another negative point is the stairs... if you are with heavy luggage, you will have a problem.
The Staff was very helpful and friendly. My wife and I were there to celebrate our 5th wedding anniversary and planned to stay Friday and Saturday night. This hotel is located in a club district. We were unaware of this when we booked in. We were woken up Saturday morning at 1:30am as our windows were vibrating from the music at the clubs. We moved to the Hilton for the next night. The staff was very accomodating and were willing to move us to the other side of the hotel...we weren't willing to take that chance.
It was a nice hotel close by the old city and between the restaurants. Staff was very friendly and we got a better room that was renovated last year.
Clean,comfortable, elegant, excellent location The bed was really hard
It provides good value for money. Breakfast was included and it was very good! Also, the bathroom and room were clean. The room had a slight smell of humidity, but it was ok.
Friendly staff and easy walk to Old Quebec. The breakfast was skimpy.
location was excellent just steps away from the old town
Near sightseeing location Very old and a renovation is necessary.
large and comfortable room. no lift. when we went away we find a damage on our car that was parked by hotel staff. none of the staff told us about it.
The staff was extremely helpful and really helped us to get where we wanted to go.. The room was small, but wonderful.. It had a great feel and was extremely clean and cozy. We plan on staying here again next year when we come back. The breakfast could be bigger, but it filled us up enough :) There are a lot of stairs and no elevator.. but we enjoyed that part of it ! It has a great feel to it..
O quarto super aconchegante e limpo. Bem localizado e com vários pubs em volta. O café da manhã excelente. Não te elevador, somente escada. Subir com malas pesadas é complicado.
Atendimento e custo/beneficio
A localização do hotel é excelente, rua de restaurantes e com acesso direto à parte antiga. Seu estilo é de uma casa típica da região de Quebec, quarto muito confortável. O atendimento é super especial graças ao Denis que morou anos no Brasil e adora os brasileiros.
O hotel é muito bem localizado, a três quadras do parlamento, numa área residencial tranquila,com fundos para um parque. É um hotel pequeno, muito aconchegante e agradável e o quarto é amplo e arejado.Os funcionários são muito cordiais´, solícitos e prestativos, especialmente o "tio Denis", que morou dezessete anos no Brasil. O café da manhã é ótimo, inclusive é servido um croissant assado na hora. Há vagas para estacionar .
O hotel é um graça, super aconchegante. A localização é excelente! Café da manhã tb delicioso, com croissant feito em casa! As pessoas são super atenciosas! Excelente escolha!! Não. Adorei o hotel!
The location for what we wanted to do The space of the room
The host was terrific and spoke English very well. There wasn't any common gathering areas, like a porch or sitting room, but I didn't expect it when I booked either.
Cute. Good location Loud neighborhood at night