Hotel limpo perto de restaurantes e do centro da cidade. O preço foi bom para o que obtivemos através do booking.com. A equipe era simpática em sua maioria. O único problema que tive foi que quando eu solicitei um check-out tardio, eles recusaram. Eu pedi para falar com o gerente e eles mudaram de ideia e deram-me uma hora extra. Isso me pareceu estranho, foi a primeira vez que me disseram não para um check-out tardio mediante pedido em qualquer hotel.
instalação, piscina e atividades boas Equipe da recepção não foi bem treinada. tive problemas com o check-in, quartos não estavam prontos no horário
We took advantage of the free kayaks and paddle boards. The guy working there was excellent. The bartenders and waiters were good but a few more waiters would have been perfect. The buffets and menu restaurant food was good for the most part. There was no plug in at the computer desk. They broughtr 2 prong extension cord for a 3 prong plug which was useless.
Food was exceptional for all- inclusive. Resort is run- down, and needs a lot of updating.
I can think of nothing negative to say. This is a first rate hotel, with immaculate grounds, clean rooms and a fantastic staff. We loved it here
Cheap, near marina. Check-in wasn't possible until 615pm, supposed to be 3pm. Very slow at cleaning rooms and keys given to others checking in while we waited. No blow dryer. Wifi is nearly non-existent, sometimes it works, usually it doesn't.
Karina, the manager, and the entire staff were truly professional and just wanted us to enjoy our vacation. By the way, definitely don't forget to make it to the Ocean Club, and if you're staying for 5 nights, you'll get to try a restaurant at the Grand Velas; don't miss it! having to leave ;-)
Internet does not work and staff was not attentive. hotel changed room when we checked in to a smaller room than we booked (and paid for).