Contras: Staff need some training on customer service and smiling. No hot water in the room I stayed. Had to call room service for toilet paper by 5am as there was none in the room. The number advertised on ...
Prós: Good brand name. Meals were cheaper than other comparable hotels in the city (eg Le Meridien). Security seemed good too.
Contras: Staff were generally not polite (except Mr Shittu at the Front Desk who was an exception and really stood out). They were not actually unhelpful though. It's just their manner of engaging with the...
Contras: Everything. The floors were smelling from damp rug/carpet, the beds were very uncomfortable, staff were not helpful, the
Prós: Well kept hotel, with lovely serene environment.
Contras: Slight delays with room service. Can be improved.
O Novotel Port Harcourt na Nigéria é um hotel de 4 estrelas com 117 quartos contemporâneos e espaçosos disponíveis. Todos os quartos têm WIFI e sistema de refrigeração do ar. O hotel dispõe de um centro de fitness, um bar com terraço, jardim e piscina exterior disponíveis para hóspedes. O hotel é ideal para viagens de negócios com 6 salas de reuniões/conferências, bem como um centro de negócios. O restaurante do hotel oferece cozinha francesa e internacional com pequeno-almoço de bufete disponível.
Prós: The location is excellent and easily accessible.The lunch was quite good.The rooms were well made up
Contras: The central air conditioning was leaking water and I slipped on the floor.Despite complaining and a Technician fixing it...the problem persisted. The staff did not help me with updating my SPG ...
Prós: Secured place. Good staff. The smoking rooms could be better. They should air the rooms more often to keep it fresh
Contras: Stale smell in the smoking rooms, poor buffet dinner time.
Prós: The bed, house keeping and room decor have almost a therapeutic effect.
Contras: The Price
Prós: Good view of the Polo field, spacious rooms, good food.
Contras: The gym is really poor, the pool is not for swiming.
Prós: I booked with complementary breakfast but I wasn't given that privet age. , had to buy my breakfast.
Contras: The booking price was not the same as what I paid.
Prós: Clean room and pleasant ambience
Contras: The rates advertised on booking .com are a bit deceptive. It needs to be clearly stated that the rates are not final. My final rates were 41% higher than when I made the choice of picking the hotel. ...
Prós: Room is good and clean
Contras: bed is not comfortable breakfast is very poor nothing to do in the hotel on evenings - zero activities ATM in hotel is broken price paid was not including breakfast so i had to pay for that ...
Prós: The cleanliness
Contras: The room service staff lack of attention to details on food order made
Contras: 1) Crampy parking; 2) Dingy reception hall; 3) Unfriendly (cold) and inept staff that would not verify payment made with colleagues but opt to call customers, several miles away, to settle already ...
Prós: Compare Le Meridien international standard is very poor. Any how we should consider the location and country constrains. If we compare with a local standard we can say that at least the room is ...
Contras: Maintenance is pathetic. Food always the same, very long waiting time for the menu a la cart, room service very slow and most of the time they are forgetting something like ketchup or mayonnaise or ...
Prós: The Restaurant Service
Contras: The Front Desk Staff needs training it took over 20mins to check in.
CUSTOMER SERVICE as in other Starwood hotels in Nigeria is APPALLING