Prós: good staff, specially ginanjar. i got room upgraded and i got the corner room, with big windows facing the mainroad. thank you. clean an spacious room. the elevator is quite speedy. it is located in ...
Contras: broken makeup mirror in the bathroom. escalator to the lobby stops running at night. the entrance is weird as it was fruit shop at below level. i had a little problem with looking for the staff help ...
Prós: Location is the best, next to Culiner heaven
Prós: The bed is big enough & comfort
Contras: Noisy ,the room is not soundproof
Prós: Location was good for us.
Contras: In the evening, the cafe has no air con and fan. It was very stuffy when we had a group meeting. It took your staff 30 mins to make drinks for us. It was just as well that we didn't order any food...
Prós: Almost everything.
Contras: The AC is centralized to 19 Celsius. Its too hot in the morning and afternoon.
Contras: Service slow
Prós: The lighting in the room is very good. Bright. Cozy. Location is very good. Very convenient.
Contras: one of the staff at reception doesn't seem to be well trained and rather slow. lighting in the corridor was off when i left my room at 6am. Too early to turn lights off.
Prós: Very friendly staffs and comfy room
Contras: I stayed with my husband bit there's only 1 pair of slippers and only 1 dental kit.. it's really not recommendeded to share toothbrush, so I suggest to provide 2 sets of them
Prós: location is great
Contras: took a unique room, but found out toilet door was broken, supposed to have reading lamps on both sides of bed but only holes on both sides of the bed. On Xmas day may be run out of staff, room was not...
Contras: The cigarette smoke came into my toilet through the ventilation system. I am allergic to cigarette smoke. It caused my nose to stuff up. This contributed negatively to the experience. It is a shame ...
Prós: the location.
Prós: Great Service and Spacious Room
Contras: A bit of a musty smell. Need air freshener.
Contras: Limited choice of vege food in restaurant
Contras: I found hair on my pillow so I ended up using the extra pillow.
Prós: worth of money and confort
Contras: my room basin leaking
Prós: Bed ok
Contras: Lighting of room
Prós: The courtesy of the service staff was very good as you find in most of the hotels in Indonesia.
Contras: Small room, No shops near -by. No mini-mart in hotel . It was raining and had to buy some forgotten essentials . Hotel reception could not find an umbrella or offer any assistance. Had a good stay at...
Com os seus espaçosos 265 quartos de design contemporâneo e relaxante, o hotel Mercure Pontianak em West Kalimantan definiu um novo padrão de serviços, estilo e conforto. O local perfeito para negócios e o único hotel Accor na linha do Equador. Os viajantes em negócios que precisem de um local para seminários, conferências, casamentos e exposições com capacidade até 600 participantes podem utilizar o salão de baile e salas de reuniões mais pequenas com equipamento audiovisual completo.
Prós: This hotel is located in the center business of pontianak. So it easier to get meal fr9m restourant surrounding hotel.
Contras: Carpet smelt something dusty.
Prós: Staff very friendly but u must to find food very difficult
Contras: Breakfast,little must to upgrade
Prós: It's located in the city centre. Supermarket and eateries are a short walk from the hotel. The hotel room is clean, cosy and comfortable. WiFi is strong. Scheduled free shuttle bus service to the ...
Contras: The hotel reception is on the 3rd floor, but accessible by two lifts. Breakfast is simple.
Prós: Great location
Prós: food is bad
Contras: food and room
Prós: Service excellent from the staffs. They are really kind & polite. Quick responses too
Contras: Bed cover bit dirty.
Prós: The hotel was an excellent value. The gym and sauna were a great perk. Close to the river and the breakfast was amazing.
Prós: modern equiped room. Rich breakfast. Friendly stuff. They offer great massage in the Spa. Free airport shuttle
Prós: High comfort for a gokd price. Modern and clean. Very friendly and helpfull stuff. Great breakfast.Centraly located in walking distance of shops and warung. And the massage was good at the spa.
Contras: Expensive laundry.
Prós: Very polite and friendly staffs ! Very responsive to enquiries and very good smiling face ! Also thanks to their offer of free usage at Sauna/SPA facilities and free shuttle service to airport.
Contras: Room windows which facing internal space couldn't tell the actual outside weather...
Prós: All pretty general staff very helpful.
Contras: Very petty things like tea bags,towels and worse of all say do not have our bookings even though everything paid for in advance.
Request for two single bed as per booking was ignored but later given to us.
Santika needs attention to customers booking request.
Prós: Although my room and the bathroom a little small, all the amenities provided are complete. I could sleep really well and happy staying in the room, internet was good, the shower and hot water running ...
Prós: Cust service friendly & helpful.
Contras: No fridge in the room. Also people were smoking inside the cafe & lobby.
Prós: The bed is good
Contras: Relaxation in outdoor/indoor not available in room also always running out face tissue.
Prós: The location is very strategically situated close to Jalan Gadja Mada.
Contras: The package should includes breakfast as well.
Prós: Great small hotel
Contras: The toilet too small.
Prós: Helpful Friendly Staff
Prós: I loved the kindness of the staff both in the hotel and in the restaurant.
Contras: Wi fi is working pretty well, but after a certain time in the evening, not so fast.
Prós: TV has English & Indonesian channels Good WiFi in all areas Indonesian Breakfast Buffet with egg station Value for Money
Prós: Great selection on the breakfast buffet. Conveniently located near many local warung so you can experience local cuisine.
Contras: The gym is very poor. Entry level home gym quality equipment which is in a bad state of repair. Needs some money spent here to bring up to standard.
Prós: Near to everywhere ....
Prós: Live music.
Contras: Request for morning call but didn't get a call at all.
Prós: A very pleasant haven while travelling. Both facilities and staff are outstanding. Really everybody tries to made my stay a pleasant one in which they certainly succeeded! Many thanks for you support ...
Prós: Great location. Lots of facilities, restaurants etc. attached.
Contras: No-nonsense business hotel. Rooms could be updated and be a bit cleaner.
Prós: It's cool, In the citi and worth with the prices
Contras: Still need to upgraded furniture
Prós: Probably the best hotel in Pontianak
Prós: Friendly staff
Contras: Cockroach,very hot AC and moving room until 3 times
Contras: Staff service very bad
Prós: Pleasant stay with aston hotel pontianak. Goodjob!
Prós: It was a wide selection of choices for breakfast that we really liked. The place was quiet and peaceful. The room was good sized.
Contras: The swimming pool with the slides were old and not maintained properly, even the locals used it. The staff was unprofessional, but tried to help. They could hardly speak English and check-in and check...
Prós: Its quiet athmosphere
Contras: The breakfast is not vary.
Contras: keep in mind that you are a long way from Pontianak town center...not so easy to get taxis...
Prós: i like the jungle or garden ambience hotel with unique room cottage concept. When i woke up in the morning birds, butterfly and cute ducks everywhere. they provide sajada and mukena
Contras: Wi-Fi is terrible The shower water didn't flow out fluently Breakfast minimum
Prós: Lovely and helpfull staff, They will help with anything you need. great atmosphere with the bungalows and boardwalks and nice rooms. On saturday night delicious bbq and music.
Prós: The staff is really very nice, but their knowledge of any other language than Bahasa is non existent. It is therefore quite difficult to communicate. The hotel has a tropical feel and gives a feeling ...
Contras: the location is good for the airport, but far from the actual town. The hotel was not very clean and rather run down.
Prós: big , high ceiling bungalows in a beautiful garden setting The management staff and receptionist were very attentive, polite and sooooo friendly:)
Contras: The personal in the restaurant / breakfast area was really desinterested in serving. Tables were not cleared and cleaned after the guests left. Empty bowls were not replenished. Empty water can ...
Prós: Friendly staffs, fast responds
Contras: When we arrived, the bed were so dirty as if never been cleaned. The options for breakfasts were so disappointing for one of the best hotel in Pontianak, no butter for bread, no eggs.
Prós: Comforting ambience, great views. Relaxing
Contras: Too far from city
Prós: nice place for rest and very quite place, comfort sleep and good park yard for child
Contras: Breakfast time start to late at 6.00am..better early start around 4.00 or 5.00 am Far from city and will be good if there was some transportation around for accomodate the guest go around
Prós: Location of the hotel is just ideal. within walking distant to nearby supermarket.
Contras: Limited choice for breakfast. Example, the porridge, they did not replenish it once the bowl is empty. No salad, No cakes except bun and bread. Not up to international standard as compared to other ...
Prós: There was nothing I like as Kapuas Palace Hotel (Pontianak) does not qualify for even one star hotel. Examples: 1) Despite there was display of tourists' souvenirs (for purchase), no staffs ...
Contras: 1) All staffs are not properly trained in servicing customers. 2) Faulty refrigerator, air conditioning. Please refer to photo...battery missing in air conditioning remote controlLerwick. 3) Dirty...
Prós: Nothing there
Contras: Poor arrangement eg. Booked 2 room gt 1 room. So dirty bad facilities no hot shower. Staff on duty nt responsible. Nt fast action..blurrrr
Prós: The room spacious
Contras: Internet not good, room smells bad, ceiling was leaking, gloomy
Prós: The room have a big space and the foods are delicious.
Contras: The employee of the hotel doesn't give a noce services.
Prós: Pretty cool architecture with that decadent charm that you can only find in some second tier Las Vegas hotels. Staff is super nice and helpful and although their English is kind of basic they were ...
Contras: The carpet is a reminiscence of the past glory of this place and the cleanliness is just on the edge for European standards, and the pool was unusable probably because the ashes ofnthe haze. They ...
Contras: All the room facilities should had upgraded
Prós: Friendly customer service.
Contras: Room facilities require refurbishment
Contras: No tv cable... The wifi is too slow Broke bathtub
Prós: Clean room. Tasty and not expensive meals and drinks. Very near to the beach with nice bar.
Prós: The location is in the center of Pontianak. W-fi is unusually fast for Indonesia. There's a window.
Contras: One of the dirtiest rooms i've stayed in while in Indonesia. Blood stains - unbleached, indicating both bugs and no laundry between customers - and hairs on the bedsheet. Walls, table and bathroom...
Prós: It is the cheapest place in town , location is good and so is the wifi . Very friendly staff
Contras: They could give a little more for breakfast .
Prós: Its location at Jalan Gajah Mada
Contras: Old facilities
Contras: the bad so bad.no hot water for shower. the hotel smell do bad
Prós: Friendly Staff and simple breakfast.
Contras: Cleanliness maintenance should be improve by owner. a little bit noisy at night especially weekend because the hotel besides the main road and surrounding is restaurant. Please provide towel.
Prós: Location, staff was quite friendly
Contras: Completely dirty room and bathroom. Even the walls were dirty, the waste bin was full of waste from former guests and the towels and bed linen were not fresh at all... disgusting. One staff member ...
Quer guardar como a sua moeda permanente, ou apenas nesta visita?