It was very clean and I found the staff multilingual, very friendly and helpful. The heating did not work, so they gave me another room, which was fine.
Lovely comfortable large rooms with antique furniture. Great location - in the centre of everything and right on one of the busiest shopping streets. As the hotel is located on a main shopping street - the noise of an evening / night can keep you awake at night if you have a room which looks directly onto the street.
The design of the hotel was a medieval age design and was so nice. The room was clean. The staff was not good at english but they were kind and helpful. The location is in the middle of the train station and Pisa tower. You can walk anywhere in Pisa. The bathroom was very small but it was clean.
I liked the welcoming atmosphere, the design of the hotel, the home made cake and coffee for breakfast. The host of the hotel was very helpful and kind every time - there was no request he could not solve!
Great B&B/Hotel. Good location between Pisa center and Livorno (Ferry to Corsica).
The hotel is very new and nicely designed. Very clean and nice room, comfortable bed. Extremely helpful and friendly staff, very welcoming and just the sweet people.
We loved the space of the apartment suite for our family, and the sleek modern design with attention to comfort aswell. We struggled to find it in the dark without sat-nav
This B&B has really nice design (interior design and furniture), and the owners are really nice, helpful and friendly. Federico gave me a lift to go and pick up the rental car. The breakfast was great. The location is outside Pisa, but fine with a car. The room was luxurious and had nice touches like chocolates, chilled water, and bath robes. We made a silly mistake with the PIN number for the door. This was totally our fault, and it was after midnight, but when I tried calling the different telephone numbers there was no answer, and it took a lot of time, knocking and ringing, before we woke someone up to help us. We really wondered what we could do as we were locked out. So it might be difficult to contact somebody if you had a problem. As I said it was our fault entirely, but it's the kind of problem you would have at a B&B and not at a hotel. Perhaps they should display a phone number at the gate and by the door, in case of problems. With regard to the room, there was no window you could open (it was locked) - I like to be able to get some fresh air if I want!
We left the B&B and refused to stay. The smoke when you walked into the lobby was overwhelming. We asked to see our room because we told them that smoke really bothers us and they said customers can't smoke in their rooms. Then why can't we see it? None of the staff could answer; they just speaking in Italian to each other. Finally they called a lady from the Hotel Leonardo in Pisa and she gave us a smoke free room in Pisa for the same price. Never, never recommend this B&B
Gaia and family and extrordinary. The building was clean and well kept. Close to tower etc. Great friendly dog! Only bummer was the loud road noise due to location, and then no breakfast provided, but we loved the place and people. Just take your ear plugs and some coffee to prepare yourself in the nice clean kitchen!!!
The landlady was extremely friendly and helpful, and the room clean and very stylish. I would highly recommend this for anyone staying for a few days in Pisa looking for a small, family-run place to stay.
Gostei da limpeza, da decoração, do sossego, da simpatia dos donos, do edificio (villa tradicional italiana) e tambem do pequeno-almoço.
Cafe da manha muito bom. Internet sem frio de graca, quarto e banheiro limpos, grandes e novos. O check-in deveria ser as 12h e nao as 11h.
A decoração do quarto é muito agradável, tudo muito limpo e cuidado. Simpatia da funcionária e inglês perfeito, algo difícil em Itália. A relação qualidade - preço é surpreendente. Ficar hospedada no Relais foi uma agradável surpresa. Nada. Foi tudo perfeito.
I chose this hotel based on its advertisement and charm. Unfortunately I was deceived. There is no home made breakfast or cappuccino as listed and the owner/ manager is never around. When I asked the help that offered only cornflakes is this a regular problem she said yes. Every week she has customers upset with what is advertised and what is provided. I emailed the owner/manager to address my concerns and got zero response (sent over a month ago). Other concerns: broken leaky shower, 1 floor towel for 2 people to use as a bath towel. Broken traps in the bedroom that you will find as you stay. Laundry of the hotel hanging outside your door. Poor décor, freezing temperature setting and absence of the management to raise any concerns. More than anything I am disappointed because of how great the advertisement sounded and the lack of care the owner has for her patrons.
It was as described and easy to find. Close to the airport and they made it really easy for us to check in!! We would use them again as they were wonderful and having everything we neede to make an early flight out the next day! Thank you B&B Pisaland
The entire place was very clean and spacious. The owners were extremely friendly and helpful. They provided us with a map and answered any questions we had. It was actually raining when we were in Pisa and they were kind enough to lend us umbrellas.
Location cleanliness staff