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No-one on reception after 6pm on Sunday and the building is locked, accessed only via a code. We were not able to enter the building as there was nobody on reception and the shutter was down over the reception area and we also did not have the correct code to enter, as the code sent via Active did not work. I spoke to a resident who was leaving the building at the same time , I showed him the code and he said that this was the wrong code. We could not therefore enter the building to pick up the key to the room which we had booked via the internet several months earlier. There are no instructions of what to do if there is no receptionist present. Also, there is nowhere to park. There is a private secure underground car park attached to the building, but you require a fob from reception to access the car park. There is no other close car park near to the the apartments. The apartments are based on a very busy corner road with non stop traffic and no footpath or inlet to stop the car, so my partner had to drive past the apartments a quarter of a mile down the road in order to safely pull in, I then had to walk back to the apartments to try to access the building. As I could not access the building I was left with no other choice but to seek somewhere else to stay for the evening.
Excellent central location, rooms look pretty new and very clean. Still appears to have a lot of building work around, but didn't effect our stay.
Central position, affordable price, clean, kind staff, recommendable to other passengers
I had free internet in my room The smell of sewer coming from the bathroom.
Well situated. Clean and new. Staff pleasant and helpful when there (not evening, night or early morning). Secure available parking. Room had everything we needed. Room not cleaned at weekend as no staff. Part time reception desk. 'Threat' of 15 Euro charge if kitchen area not clean on departure. Parking difficult on arrival as need key to access car park. Difficult returning key on departure. Breakfast poor value.
Modern comfortable rooms with good location next to the Old Town
Modern clean efficient; close to city centre and not far from station. Kitchen in room convenient. Hotel's striking design makes it easily identifiable when lost in unfamiliar streets! Limited drop off parking space for visitors arriving by car with luggage.
Excellent location within walking distance of the Castillet. There was a slight "drain" smell in my bathroom which in my opinion was due to poor sealing between the toilet and soil stack. This could easily be rectified by resealing.
Location, price, room
Clean, functional and private; plenty of kitchen utensils etc. Staff were polite and helpful. Easy access to the town of Perpignan and 15 min walk to the station. The image on the web is incorrect: the hotel is still being built and we had a noisy building site outside our window. Although the building we stayed in is very new, the heating and extractor fans did not work. We reported this but nothing was done. The room was a little cold but there was a blanket. There was a dangerous and busy road to cross to get to the hotel with no obvious crossing point. The hotel had no character whatsoever, you could have been anywhere in Europe.
reasonable price and amenable staff
Extremely good value for money given it's city cnter location. Staff also friendky and helpful. Lift was very small.
Near the centre, large family room, clean , comfortable, quiet. No parking directly at the hotel, Need to use and pay for a nearby car park
Good location, very friendly and helpful staff, nice view of street, well cleaned room, well functioning bathroom, comfortable beds (though bit small for tall people). In terms of decoration, furnishing and facilities, rather dated, consequently seemed expensive. The room was also really quite small for the 3 beds we had. If it had been 30% cheaper I would not mention this, but I have stayed in very much smarter rooms all over europe for the same money.
Fantastic location - 5 minutes walk from the castle centre of Perpignan - great cafes and restaurants
Good location in the centre, large bedrooms Fairly noisy, but central location. Hotel tried to overcharge me because they did not read the booking confirmation fax.
Man on the desk did not like us bringing a friend who was staying in a near by hotel into our room for a drink.
It was central,good value and clean
Location and service received
Good, clean, cheap, and quiet hotel - staff were helpful and breakfast was good value for money.