Contras: the playroom for kids is poor facilities....
Prós: breakfast is good
Contras: The AC not too cold
Prós: The hotel's ambience
Contras: Very close to cemetery
Contras: the Swimming pool was dirty..
Prós: Variety of the food @ breakfast. Taste of the food is yummy
Prós: The breakfast was very nice
Prós: Nice hotel, great location, excellent service
Prós: the location is very close to the airport, friendly and very helpful staff
Prós: The super comfort bed and the breakfast and the swimming pool
Contras: only one soap and one shampoo although there are 2 persons in the room. you need to ask for more.
Prós: building and everything inside the room are very nice. the staffs are extremely attentive. i give extra credit for all the people work in this hotel because in this island hotel management is not yet established. i believe it's just the culture and nice hospitality of the local people can treat the customers very well. they're doing a great job compared to hotel staffs in bigger city such as jakarta,yjogyakarta, medan etc.
Contras: if i may give a little critique is only the price. with 5 star standard hotel, they must maintain and keep the price strategy fixed. not because if there's an event and full, they increased the price. this is not a good practice but well it's applied in all hotels in indonesia i believe.
Contras: I found out that my bed sheet was dirty n there is a hole too, I thought the next day when I requested to clean up the room they might change it, unfortunately it remains the same bed sheet. The ...
Contras: How come bisnis Centre doesn't have a printer, this hotel not good at all for business travelers
Prós: Jogginh track
Prós: The bed, the room, the facility, the location, the clean.... love all of them
Contras: the Air Con is way too cold, even the lowest fan. I turned it down till I feel warm.... that happen a few time that night
Prós: I like the balcony in my room and the pool.
Prós: room are big, breakfast are a lot of variety, swimming pool is clean
Contras: they didn't give towel at swimming pool
Prós: Location close to airport, breakfast has some good varieties
Contras: Not much to do in hotel, need to go out to find entertainment
Prós: Close to the airport .
Contras: Too many spicy dishes. Just a little taste burned my throat, complicated with infection . Moore than 2 weeks needs to recover , horrible cough.
Prós: Close to airport and government offices, quite convenient for my visit purpose.
Contras: More breakfast options would be great!
Prós: the staffs are very very kind
Contras: the towels are not so white and clean-looking
Prós: overall, everything is good. i think the hotel is more beautiful in reality than the photos
Contras: - breakfast is delicious but need more variant though - the location is in the middle of traditional market, so sometimes you can smell unpleasant odor when you enter the hotel property
Prós: The hotel room is very classic. Feel warmth. Breakfast quite good.
Prós: Breakfasst menu
Prós: nice breakfast
Prós: the breakfast is fabulous.. hotel interior awesome
Contras: the hotel surrounding a traditional markets. it's bad.. but the smell eg. fishy smell is getting inside the hotel environment
Prós: The touch of dutch design from outside and the staff is very helpful and friendly
Contras: On my second day i changed the room to deluxe and the carpet was a lil bit smells and there is stain on the bedsheets.. also, they dont sell beer
Prós: The ambiance was very good, i love the atmosphere and the staff. Especially the one in the restaurant
Contras: The food choice and the taste. There was a very few choice of food, and lack of taste. They have the same price for 4 stars hotel but the food is as bad as the 2 stars hotel. Thanks to the staff who ...
Prós: comfy room, interior and exterior design. The lobby is very welcoming. There's a reading room (I guess it is?) just next to the reception where they store books from the colonial era
Contras: It is located right across a local market, so if you want to explore the hotel neighborhood at night, this hotel is not the place for you. Also, breakfast was horrible, most of the food served contain...
Prós: Good area, on the city, old hotel but nice and clean
Contras: Litle bit noise from the window, not seal very well
Contras: The receptionist did not accept the order confirmation price from Booking.com We booked for 3-nights and had already paid in full, they can't give us the invoice ... because we stay only for one ...
Prós: The breakfast taste really2 good
Contras: The swimming pool can not used as the operational is informed.
Prós: The bed is nice ,..bigger..
Prós: Swimming pool
Contras: No good view
Prós: The location of Santika is near by the center of city and in berween good distance to Airport.
Prós: Great location and comfortable
Prós: Breakfast buffet was nice. We arrived late and left early morning so we didnt get to enjoy the hotel facilities.
Contras: Internet didnt work well from the room. I had to go to the lobby every time.
Prós: WifI is fast
Contras: Price can be lower
Prós: good hotel, friendly staff and adequate information for tourist, but nothing special.
Contras: they should make the way from 1st floor directly to parking area, don't have to go upstairs to 2nd floor then go downstairs again to parking lot.
Prós: Very friendly and helpful staff. Ask what you want and they do everything they can.
Contras: We had to change a room because we found an Asian gecko on the wall. In our room were malarious mosquitos.
Contras: Bath room Not clean , water leaks from the shower floor . Faucets are dirty, dried water deposits and dried mildew . Not enough lightning . Floor not vacuum . Does not have assorted towels, towels...
Prós: Location. But the location shown in booking.com map was wrong. Please amend it.
Contras: Got cockroach inside my room. I was there on 9th February 2016 and spent a night there. We encountered the worst flooding since 1986. The hotel personnel can't even tell us whether the airport or ...
Prós: The staff is friendly and helpfull. They all look very young though.
Contras: The hotel looks very outdated and cannot keep its promises from the advertisement on booking.com. Every corner seems to be broken and outdated. The rooftop bar is a small tube with broken stairs to ...
Prós: Exceptionally helpful staff & very genuine. Rooftop swimming pool!