The bed!! The Menu and In-Room movie feature on the TV was not working ... a very very big disappointment!!! I stayed with my adult daughter and it was a luxurious one-night "get-away" for us (a dr. appt at Stanford) and we were looking forward to watching a movie together. I know that sounds unimportant, but my daughter has four kids and this was really a one-night treat for us!! Front desk staff did not seem too concerned.
the hotel room was very clean the hotel was over priced, the staff was not well-trained, compare to the westin hotels in other countries. the room was comfortable, but the hotel's other services are not too impressive considering the money i paid.
Comfortable hotel and great staff service.
I took my daughter to visit the Stanford campus. The hotel location was convenient, the staff were friendly, room service was prompt, food was great. The bathroom was modern, clean, and well lit. They charge extra for parking.
Close proximity to Stanford University. Excellent big bathroom with an excellent shower separate from the bath tub. Very good exercise room. Very comfortable bed. Price. Additional charge for internet. Unusually poor information provided in the room concerning such things as available television channels and fees for using the telephone. Lack of seating other than the desk chair. Too much noise from hallway--door to short--perhaps from a day when the carpets were thicker.
The bed was very comfortable. They had my booking as one night and I had booked for two nights. Luckily, I had my printout from bookings.com but there is some probably between your systems. It was well handled by the front desk.