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Da localização do hotel, junto a uma belíssima praia. Do atendimento da camareira e do pessoal das barracas. A recepção tem poucos funcionários e o preço da alimentação e bebidas no hotel, e aí não é uma exceção, mas tudo tem um preço exorbitante, como por exemplo, um copo de chopp (de plástico) por 5 dólares.
A localização do hotel é excelente. Uma boa relação custo benefício. O atendimento na recepção é muito ruim.
Localizacao nao tem ar condicionado no lobby e 'e muito quente!!
Excelente localização, funcionários atenciosos, estrutura de praia muito boa. Quartos amplos com vista para o mar e pessoal de apoio muito educados. Na hora do check in, o funcionário disse que não tínhamos direito ao café da manhã. Se eu não tivesse levado a confirmação da reserva, teria que pagar de novo.
Funcionários muito simpáticos
Mau humor e mau atendimento dos empregados
a proximidade com os centros de compra e principais movimentos da cidade. o atendimento é péssimo, se perguntar informações, os funcionários nem olham para você, o quarto tem carpete com um cheiro estranho.
Gostei da paisagem natural e da localização. achei o café da manhã muito caro!
A praia, piscinas e a infra-estrutura para esportes aquáticos, a proximidade para compras, facilidade de condução para o centro, o conforto dos quartos, alimentação. O custo alto e certa dificuldade de comunicação e atenção por parte dos funcionários.
Eu adorei a localização,o quarto é confortável. Carpete nos quartos não é nada higiênico para um hotel de praia.
Staff muito atencioso Internet deveria estar inclusa no "All Inclusive" e eu paguei 15 dólares por 24 h de internet e a mesma não funciona bem
localização beria mar nas reservas o que chamam de "ocean view" na realidade é um quarto com vista lateral externa ao hotel.
nice pool, location & easy access to the beach
When it says all inclusive it was truly all inclusive, you could book a trip to this hotel, and not spend another dime the entire trip if you wanted. One of the best resorts I've ever stayed in. The pool closed at 7pm daily, which was very strange to me, I've never stayed anywhere that the pool closed so early every night, and most resorts let their pool stay open 24 hours. And due to the alcohol being free there isn't a huge selection of brands to choose from, but it was still a great place.
The location was great. Beautiful beach out front with lots of activities. I liked the close proximity to fisherman's huts for kiteboarding. Food quality and selection was very good as was the service we received. Great fitness facilities. Easy walk to Palm Beach Strip for shopping and restaurants. System for renting cabanas and palapas was a pain. We found it much easier to just rent an umbrella on the beach. There wasn't 24 hour room service but that isn't really a big issue.
Good If is late and you need water for your room they do not send you water in to the room . Yo have to go to the lobby to purchased a bottle of water. For a 5 star hotel is a litle bit dissapoinment . The should have this kind of service .
I am so soured by my bad experience, I refuse to rate any part as good. I purchased an item for my girlfriend and left it wrapped in tissue paper in a ziplock bag on a table. It disappeared. I contacted housekeeping supervisor and was told it was impossible that it was stolen/thrown away. Not satisfied with that answer I asked to speak to the hotel manager, I'm still waiting. Terrible customer service experience which will cost this chain my business forever.
The food was excellent, beach was great. Better than baby beach! Room was great but could be a little cleaner. We we're transferred from 6th to 18th floor and it was much better. Amazing view. No kids! Pool and beach was loud for too long- I think it went from 11am to 6pm... This place was expensive for $600/night. Loved every not of it except the price. Booking the restsurabts was a pain bc the only way you can reserve is waiting in line for 30-45 minutes and you aren't guaranteed and table.
The location was good, the pool and beachfront was nice. This hotel is a standard two star hotel. I had maintenance in my room each day of my stay for a problem, safe repeatedly would not open, A/C would not cut off, toilet backed up. It was just a horrible stay. Some of the food was cold and not labeled so with allergies I could not eat a lot of things. A lot of the staff did not speak even a little English so when you asked a question that just smiled. I spoke to the manager and the best he could do is give me an email to report the issues when I return. I think you get the picture...so needless to say the hotel stay part of my birthday was ruin
It's really worth it The room service menu is too short and simple, bathroom could be better
Our family of four enjoyed our stay at the Hyatt! Beautiful property, centrally located and lots of fun! I let my 7 year old choose our hotel for this Aruba vacation ... she picked the Hyatt from the photos of the room (big beds) and the slide! The slide (and slide races) are so much fun!. At times it seemed the adults were enjoying it more than the kids. Poolside BINGO and pool volleyball were also a big hit. As for the beach, it's gorgeous - and you can call ahead to reserve a palapa ($35/day) so you won't have to wake at the crack of dawn. The staff (for the most part) were friendly. Some more so than others. We walked passed the other hotels we were contemplating (Marriott and Radisson) and I feel we made the best choice going with the Hyatt! The Marriott beach was not as nice and the guests looked like they were packed in like sardines. The Radisson (which we stayed in and liked) was nice and the Happy Hour crowd seemed to REALLY be enjoying themselves, but the Hyatt was def. nice...
BEAUTIFUL pool and beach area. We did appreciate that there were not a lot of children in the pool area. Palms restaurant offered a delicious veggie wrap and margaritas. Staff was responsive and polite although the check in/out process was slow. While I would recommend this hotel over any of the nearby competitors (NO comparison in the pool and lounge areas) I HIGHLY recommend that if you would like to enjoy cocktails or beer at pool or beach that you walk two hotels down where the SAME beer and drinks were HALF the price. They also give you something to carry them back in. While we expected food and drinks to be pricey $8.95 PLUS service fee for a 7 oz beer was insulting. $15 for a piña colda in a plastic cup.
The hotel has an free wifi only at the cafe. The internet I had to pay for was terrible. The hotel was nice enough to credit me, but I would really just like wifi that works well throughout the hotel.
The hotel staff are very friendly and helpful, however my stay was not up to the par of a Hyatt hotel. Was not told prior to booking that several of the restaurants would be shut down and under construction, which also meant jack hammering all day every day right next to the pool. The beach cleaning left a lot to be desired. Could have done a much better/ earlier beach sea weed clean up. Also the over all cleanliness of the beach could have been better (trash,etc). Also expected beach service for food/drinks but Hyatt does not offer this. They offer this service at the pool, but good luck finding a waitress. Biggest complaint is the lack of adult only pool area. At such a hugh end expensive resort, there NEEDS to be a quite place for adults to swim without other peoples kids smacking them in the face with a volleyball or splashing, screaming, and crowding the swim up bar. Not relaxing. Over all the friendly staff, central location, and updated decor was the best. However, it was just k...
Hyatt I would say is the best hotel in the high rise hotels area. It has an amazing beach front with lots of fun for family, honeymooners and retired folk.
My husband, I and our 2 boys just returned from our stay at the Hyatt-Aruba, and we can't wait to go back! It was everything we dreamed it would be and more. The grounds are beautiful, the pool is amazing, the hotel is lovely and the staff couldn't have been nicer and more helpful. The only bad thing is we never want to stay anywhere else now!
love aruba first off, you cannot beat the Hyatt or Radisson properties
We stayed at the Hyatt for our Honeymoon. We were very pleased with our decision. This hotel is located in the High-Rise district and is right in the middle of everything you could need. You have restaurants, shopping, and beach all right there! No need for a rental car. Our absolute favorite part of where this hotel is located is the beach. It is located on a SWIMMABLE beach which was so important to us! The hotel has many nice amenities- fitness center, pool, jacuzzi, spa, shops, etc. The staff are friendly and the rooms are clean. The only thing I wish our room had was a balcony. We were in a partial ocean view room, but only a few of the larger rooms at Hyatt have a balcony. Regardless, we loved the Hyatt and would recommend this hotel for anyone visiting Aruba!
We stayed for one week at the Hyatt and I'm glad we picked Hyatt over the Radisson. Hyatt was a beautiful hotel, had a gorgeous lobby and impressive view of the beach from the lobby area. The gardens, pools, bar and access to the beach were perfect. It is close to shops, restaurants and Starbucks. The staff were courteous and attentive especially the bell desk staff. We had a wonderful stay and would definitely stay at the Hyatt again.
My husband and I have travelled to Aruba many many times, but this is the first time we stayed at the Hyatt because it was our honeymoon. The grounds here are absolutely beautiful; however, the staff wasn't as friendly as other hotels that we have stayed at, nor were the other guests. The drinks were unreasonably expensive especially considering their size! Daily breakfast was excellent, but the other restaurants failed to WOW us. Not much of a selection and perhaps we are spolied because we have been to the island so many times and know where to find the good food. Overall, I finally took the plunge and stayed here; however, I'll take the cheaper hotels anyday! We like the homey feel of the smaller hotels...the Hyatt just seemed to stuffy for us. Would not stay here again...value for the money was not worth it.
Just got back from our vacation. Great trip, perfect spot to stay on Palm Beach. Close to shopping areas, really clean hotel. Great for kids. Very relaxing!!!!
The best hotel on palm beach. We had a great time. Not one complaint.
We stayed 5 nights and the hotel informed us that they were going to cut off our air in our room. We had to be in the room between 8am-9am so they could cut it off or they would cut the whole power to the room. The air would be off till 10pm to repair a broken pipe. My kids were hot and couldn't sleep. 10 came and no air. 11 came and called the desk and they said 15 minutes. At 12:15 am they came knocking on the door to turn the air back on. The hotel then sent a card saying sorry and a cheap bottle of wine. How is wine going to help my kids sleep. My wife and me don't even drink wine.
I've been there twice, and will be heading back early December. The hotel is very nice and the people are friendly. I've never had any problems with bugs like the other person mentioned. The one thing you have to understand about Aruba is the people there are not in any hurry to do anything! If you go to a restaurant and order a burger... it'll probably take a half hour before you get it.They have a very laid back and relaxed attitude about everything. The best policy is just to join them, take deep breath, and slow everything down for a while. That's what vacations are about anyway. Not a great place for teens/early 20 somethings. It's not a party hotel. The hotel is definitely geared towards adults and they won't tolerate wild parties that disrupt their other guests. Oh, I'd recommend going over your hotel bill very carefully. It's not uncommon to find mistakes where a snorkeling boat or such charged your room by mistake. That's all over Aruba, not just this hotel. Also avoid the c...
We just came back on 11/02 Hotel is nice, rooms are clean, staff is very attentive. Unfortunately, our vacation was ruined by the mosquitos. They were everywhere: at the beach, in the sand, at the pool area. We were bitten mercesly. ''Off'' repellent did not help-do not waste your money
Funcionarios atenciosos. Excelente localizaçao. Quarto bastante amplo. Cama/colchao super confortáveis. Condicionador de ar eficiente. As instalaçoes sao um tanto antigas mas não chega a comprometer a estada. De fato, os unicos inconvenientes são a falta de acesso à internet nos apartamentos e a possibilidade de uso apenas no lobby do hotel. O café da manha (duas estrelas) nao faz parte da diária e custa U$ 18,00 p/p., caríssimo em relaçao à qualidade.
Quarto tipo apart-hotel. Cama e travesseiros.
as instalacoes do hotel, embora antigas, sao adequadas para um hotel de praia. A organizacao e limpesa seriam os seus pontos fortes. muitos funcionarios da recepcao em treinamento. Um unico funcionario que parece dominar melhor o sistema como um todo e extremamente mal educado e arrogante.
O quarto ,è confortavel e a excelente localizaçao. Pessima limpeza nos quartos
a localização é ótima. Fácil acesso à praia e perto de compras.
Os funcionários do hotel são extremamente gentis e prestativos. As acomodações são confortáveis e a localização é excelente.
check-out Remodelação integral dos quartos, das casas de banho e em especial da decoração. Diminuir a humidade dentro dos quartos e fazer alguma coisa para evitar os odores desagradáveis que se fazem sentir dentro do hotel.
localização ótima, pela metade do preço dos grandes hotéis, uma pena a piscina fechar as 18h e o bar da piscina não abriu.
A localização deste hotel é muito boa, sendo que se fosse à beira mar seria nota 10. Não gostei das acomodações muito velhas e obsoletas, podendo ser reformado. Outro ponto falho é não ter internet grátis e a piscina fecha após as 19:00hs, absurdo num lugar onde o calor e o Sol são maravilhosos.
Fui muito bem atendido pelos funcionarios, boas acomodações e as fotos do site reproduzem a real situação do hotel . Excelente localização o hotel fica perto do Sr.frogs (bar balada), hard rock cafe, cinema, boliche, hooters, restaurantes fast food e esta a uma quadra da praia. O que realmente deixa a desejar no hotel é a falta de internet wireless e café da manhã.
A localização e muito boa e a gentileza da equipe de recepção do Hotel Parabéns Informação clara local café da manhã
Localização muito boa tendo em vista o preço, e presença de todas as facilidades básicas necessárias ao turista que não faz questão de gastar em demasia para estar de frente para o mar.
Muito próximo da praia Palm Beach, próximo de muitos restaurantes e lanchonetes e também de lojas para compras de diversas coisas. Um excelente custo/benefício. Os quartos são bons e conforme as imagens do site do hotel. O café da manhã não é muito bom (à la carte) e não tem internet gratuita nos quartos (somente no hall de entrada, em computador do próprio hotel).
Localização do Hotel e Atendimento em geral. Não ter frigobar.
Localização Alarme de incêndio soando durante toda a noite. Chuveiro salido em corredor.
Localização muito boa. O Hotel atende aos requisitos básicos de quem quer um hotel com bons preços. Existem lagartos andando pela área da piscina, que ficava sempre vazia em com o bar fechado. Encontrei também um sapo pequeno na porta do meu quarto quando retornei de um passeio durante o dia. Entendo que isto poderia ser evitado, pois além de falta de higiene, gera desconforto inclusive para crianças.
The location is excellent, and access to activities through the city was very simple. Staff is very courteous, rooms were well maintained and clean. The pool area had DJ playing so loud that it was hindersome in the room in the afternoon and early evening. Pool is rather small and not enough places to relax during early evening hours. The rooms were pricey for the amenities provided. Staying at the Marriott on the west side of the island offers more amenities, larger room and less cost. But after all, it IS all about location, location, location, and the Rennaissance has it!
Loved the location, type of people vacationing, the boat that leaves from the hotel lobby is one of a kind, the private island is so relaxing and beautiful, the staff is all friendly and eager to help, so glad we picked this resort! We had an issue with our room one night and the front desk assisted us with switching rooms.
Great location in the heart of Oranjastad. Easy walk to great restaurants. Very clean. The staff were wonderful, especially Berlinda who helped us with restaurant reservations. There is no real beach unless you ferry out to the private island. The island is pretty, but windy. There were no beach chairs available and even more limited if you wanted one in the shade. At the Marina, there is a modest sized pool but no beach chairs available in the mid afternoon. There is music playing all day, so there is no place in the resort for peace and quiet except your room. The room was modest sized, but a bit dated. It was quite expensive.
"Island View" does not mean a view of the private island. The front desk told me this means an island view as in Aruba is and island and you can view it.
The staff was friendly and remembered us during our stay. The room was comfortable and well equipped. There were many activities on premise which kept us busy, and the private island was beautiful. We enjoyed a couples massage and dinner for two package which was excellent. The location was right at a shopping mall and plaza with plenty to do, but it was further away from the main hotel area where the nightlife and many of our friends were staying. Taxi trips to meet our friends or go out started to add up over our stay.
The staff go out of their way to make you feel welcome and attend to your every need.
Wait staff was slow and not attentive at the bar at the hotel.
There was nothing I did not like! Love love love the private island!!!!! Very contemporary hotel . Love it!!! Nothing
We've been coming to aruba for 15 yrs.. This was our 1st. yr. in our time share at the Surf Club and 3rd. year at the Marriott resorts. We Brought some friends with us who enjoyed & loved their stay. We did encounter some minor problems, ie the pool not enough lounge chairs and to many people reserving them and not using them for more than 2,3 or 4 hrs.. The beach was not yet finished and the swimming area was to small in the ocean. Over all it had to be another great trip since we booked while we were there for next year and it's possible going back this year to purchase another time share.
We took a family trip - all adults (brother is a time share owner). We were completely impressed. Staff was friendly, if we needed anything all we had to do was ask, everything was clean & spacious.The pool was excellent and never crowded; plenty of beach area & lounge chairs (with umbrellas). Obviously if you go during typical summer months (when the rest of the US is on vacation), you may have issues. We went in late Sept/early Oct and didn't have to deal with family with small children or children/teens period. We're going back in Sept...with different people this time...We're going to love it. Can't wait I'm so excited!
Overall, the Marriott Surf Club was Good. I would go there again. However, it is NOT a luxury hotel. The room could have been a bit cleaner, and the decor was nothing fancy. What I loved about it was the convenience of having a kitchenette and a washer dryer in the suite. It was also great to have a 1 bedroom with a separate living room area versus only having a regular hotel room. The hotel grounds were well maintained. There were many pools, kiddie pools, a lazy river- basically, something for everyone.
Very close to the beach and shopping center Drinks were very weak and staff did not record information correctly. I checked in on Monday and was staying until Friday morning, staff put me down as checking in Tueaday and leaving Thursday morning.
The staff was very friendly and accomodating. Clean. Could walk to other hotels. Liked the pool. The beach towel policy was a little stressful; you are given 4 in your room and expected to 4.While I understand it, we were with a group and our things were often mixed together. I had to put my towels in a bag, so they weren't accidentally used or taken
1st trip to Aruba and the Surf club. Kids loved the pool and waterslide. Rooms were great! Minor problem at one point but Staff was great throught the whole thing. Plan on going back in 2011! Loved it.....
We stayed at this resort in June of 2009. The rooms were very clean, well maintained, and the kitchenette was a true benefit. The resort grounds were very impressive. The staff were very friendly and helpful. The pool was fantatistic! We enjoyed it so much, that we planned a trip to go back next year while we were still there! Overall, it was one of the best vacations ever.
great time, great island (clean, safe, fun)
Very new hotel and they're still working the kinks out. Airconditioner didn't work in some rooms. Vacationed with a friend and requested room with 2 double beds. When we arrived, found out that all rooms only have 1 bed w/ pull-out sofa. One of us was forced to sleep on uncomfortable sofabed. Rooms are clean and decent, but nothing to write home about. Next trip to Aruba, will probably stay elsewhere.'
They have furnished terraces with kitchenettes where we could cook and hang out while watching the ocean. That was awesome. We went snorkeling at Arashi which is really nearby. The owner really showed us the best spots so we had the best experience.
Very kind and helpful staff! Good experience FYI no hot water
-loud partying after hours, with no hotel staff to control-worn out linens, towels, blankets, beds, furniture-doors defective-dated air conditioner-further from beach than is advertised-
THE LOCATION IS GOOD BUT GETTING HERE IS A LITTLE DIFFICULT ATTENTION OWNER LEAVES MUCH TO BE DESIRED, BY OUR STAY WAS HORRIBLE PLUMBING PROBLEMS SOLVED OR WE NEVER OFFERED NO SOLUTION AND MUCH LESS AN APOLOGY