Staff muito atencioso Internet deveria estar inclusa no "All Inclusive" e eu paguei 15 dólares por 24 h de internet e a mesma não funciona bem
localização beria mar nas reservas o que chamam de "ocean view" na realidade é um quarto com vista lateral externa ao hotel.
localização ótima, pela metade do preço dos grandes hotéis, uma pena a piscina fechar as 18h e o bar da piscina não abriu.
Localização muito boa tendo em vista o preço, e presença de todas as facilidades básicas necessárias ao turista que não faz questão de gastar em demasia para estar de frente para o mar.
Localização do Hotel e Atendimento em geral. Não ter frigobar.
Localização Alarme de incêndio soando durante toda a noite. Chuveiro salido em corredor.
Localização muito boa. O Hotel atende aos requisitos básicos de quem quer um hotel com bons preços. Existem lagartos andando pela área da piscina, que ficava sempre vazia em com o bar fechado. Encontrei também um sapo pequeno na porta do meu quarto quando retornei de um passeio durante o dia. Entendo que isto poderia ser evitado, pois além de falta de higiene, gera desconforto inclusive para crianças.
A localização e muito boa e a gentileza da equipe de recepção do Hotel Parabéns Informação clara local café da manhã
Os funcionários do hotel são extremamente gentis e prestativos. As acomodações são confortáveis e a localização é excelente.
check-out Remodelação integral dos quartos, das casas de banho e em especial da decoração. Diminuir a humidade dentro dos quartos e fazer alguma coisa para evitar os odores desagradáveis que se fazem sentir dentro do hotel.
Fui muito bem atendido pelos funcionarios, boas acomodações e as fotos do site reproduzem a real situação do hotel . Excelente localização o hotel fica perto do Sr.frogs (bar balada), hard rock cafe, cinema, boliche, hooters, restaurantes fast food e esta a uma quadra da praia. O que realmente deixa a desejar no hotel é a falta de internet wireless e café da manhã.
A localização deste hotel é muito boa, sendo que se fosse à beira mar seria nota 10. Não gostei das acomodações muito velhas e obsoletas, podendo ser reformado. Outro ponto falho é não ter internet grátis e a piscina fecha após as 19:00hs, absurdo num lugar onde o calor e o Sol são maravilhosos.
Muito próximo da praia Palm Beach, próximo de muitos restaurantes e lanchonetes e também de lojas para compras de diversas coisas. Um excelente custo/benefício. Os quartos são bons e conforme as imagens do site do hotel. O café da manhã não é muito bom (à la carte) e não tem internet gratuita nos quartos (somente no hall de entrada, em computador do próprio hotel).
Localizacao nao tem ar condicionado no lobby e 'e muito quente!!
Gostei da paisagem natural e da localização. achei o café da manhã muito caro!
Da localização do hotel, junto a uma belíssima praia. Do atendimento da camareira e do pessoal das barracas. A recepção tem poucos funcionários e o preço da alimentação e bebidas no hotel, e aí não é uma exceção, mas tudo tem um preço exorbitante, como por exemplo, um copo de chopp (de plástico) por 5 dólares.
A praia, piscinas e a infra-estrutura para esportes aquáticos, a proximidade para compras, facilidade de condução para o centro, o conforto dos quartos, alimentação. O custo alto e certa dificuldade de comunicação e atenção por parte dos funcionários.
Mau humor e mau atendimento dos empregados
Excelente localização, funcionários atenciosos, estrutura de praia muito boa. Quartos amplos com vista para o mar e pessoal de apoio muito educados. Na hora do check in, o funcionário disse que não tínhamos direito ao café da manhã. Se eu não tivesse levado a confirmação da reserva, teria que pagar de novo.
Eu adorei a localização,o quarto é confortável. Carpete nos quartos não é nada higiênico para um hotel de praia.
a proximidade com os centros de compra e principais movimentos da cidade. o atendimento é péssimo, se perguntar informações, os funcionários nem olham para você, o quarto tem carpete com um cheiro estranho.
Funcionários muito simpáticos
A localização do hotel é excelente. Uma boa relação custo benefício. O atendimento na recepção é muito ruim.
Just got back from our vacation. Great trip, perfect spot to stay on Palm Beach. Close to shopping areas, really clean hotel. Great for kids. Very relaxing!!!!
My husband, I and our 2 boys just returned from our stay at the Hyatt-Aruba, and we can't wait to go back! It was everything we dreamed it would be and more. The grounds are beautiful, the pool is amazing, the hotel is lovely and the staff couldn't have been nicer and more helpful. The only bad thing is we never want to stay anywhere else now!
The hotel has an free wifi only at the cafe. The internet I had to pay for was terrible. The hotel was nice enough to credit me, but I would really just like wifi that works well throughout the hotel.
We stayed at the Hyatt for our Honeymoon. We were very pleased with our decision. This hotel is located in the High-Rise district and is right in the middle of everything you could need. You have restaurants, shopping, and beach all right there! No need for a rental car. Our absolute favorite part of where this hotel is located is the beach. It is located on a SWIMMABLE beach which was so important to us! The hotel has many nice amenities- fitness center, pool, jacuzzi, spa, shops, etc. The staff are friendly and the rooms are clean. The only thing I wish our room had was a balcony. We were in a partial ocean view room, but only a few of the larger rooms at Hyatt have a balcony. Regardless, we loved the Hyatt and would recommend this hotel for anyone visiting Aruba!
We stayed for one week at the Hyatt and I'm glad we picked Hyatt over the Radisson. Hyatt was a beautiful hotel, had a gorgeous lobby and impressive view of the beach from the lobby area. The gardens, pools, bar and access to the beach were perfect. It is close to shops, restaurants and Starbucks. The staff were courteous and attentive especially the bell desk staff. We had a wonderful stay and would definitely stay at the Hyatt again.
love aruba first off, you cannot beat the Hyatt or Radisson properties
Our family of four enjoyed our stay at the Hyatt! Beautiful property, centrally located and lots of fun! I let my 7 year old choose our hotel for this Aruba vacation ... she picked the Hyatt from the photos of the room (big beds) and the slide! The slide (and slide races) are so much fun!. At times it seemed the adults were enjoying it more than the kids. Poolside BINGO and pool volleyball were also a big hit. As for the beach, it's gorgeous - and you can call ahead to reserve a palapa ($35/day) so you won't have to wake at the crack of dawn. The staff (for the most part) were friendly. Some more so than others. We walked passed the other hotels we were contemplating (Marriott and Radisson) and I feel we made the best choice going with the Hyatt! The Marriott beach was not as nice and the guests looked like they were packed in like sardines. The Radisson (which we stayed in and liked) was nice and the Happy Hour crowd seemed to REALLY be enjoying themselves, but the Hyatt was def. nice...
BEAUTIFUL pool and beach area. We did appreciate that there were not a lot of children in the pool area. Palms restaurant offered a delicious veggie wrap and margaritas. Staff was responsive and polite although the check in/out process was slow. While I would recommend this hotel over any of the nearby competitors (NO comparison in the pool and lounge areas) I HIGHLY recommend that if you would like to enjoy cocktails or beer at pool or beach that you walk two hotels down where the SAME beer and drinks were HALF the price. They also give you something to carry them back in. While we expected food and drinks to be pricey $8.95 PLUS service fee for a 7 oz beer was insulting. $15 for a piña colda in a plastic cup.
My husband and I have travelled to Aruba many many times, but this is the first time we stayed at the Hyatt because it was our honeymoon. The grounds here are absolutely beautiful; however, the staff wasn't as friendly as other hotels that we have stayed at, nor were the other guests. The drinks were unreasonably expensive especially considering their size! Daily breakfast was excellent, but the other restaurants failed to WOW us. Not much of a selection and perhaps we are spolied because we have been to the island so many times and know where to find the good food. Overall, I finally took the plunge and stayed here; however, I'll take the cheaper hotels anyday! We like the homey feel of the smaller hotels...the Hyatt just seemed to stuffy for us. Would not stay here again...value for the money was not worth it.
The best hotel on palm beach. We had a great time. Not one complaint.
The hotel staff are very friendly and helpful, however my stay was not up to the par of a Hyatt hotel. Was not told prior to booking that several of the restaurants would be shut down and under construction, which also meant jack hammering all day every day right next to the pool. The beach cleaning left a lot to be desired. Could have done a much better/ earlier beach sea weed clean up. Also the over all cleanliness of the beach could have been better (trash,etc). Also expected beach service for food/drinks but Hyatt does not offer this. They offer this service at the pool, but good luck finding a waitress. Biggest complaint is the lack of adult only pool area. At such a hugh end expensive resort, there NEEDS to be a quite place for adults to swim without other peoples kids smacking them in the face with a volleyball or splashing, screaming, and crowding the swim up bar. Not relaxing. Over all the friendly staff, central location, and updated decor was the best. However, it was just k...
Hyatt I would say is the best hotel in the high rise hotels area. It has an amazing beach front with lots of fun for family, honeymooners and retired folk.
When it says all inclusive it was truly all inclusive, you could book a trip to this hotel, and not spend another dime the entire trip if you wanted. One of the best resorts I've ever stayed in. The pool closed at 7pm daily, which was very strange to me, I've never stayed anywhere that the pool closed so early every night, and most resorts let their pool stay open 24 hours. And due to the alcohol being free there isn't a huge selection of brands to choose from, but it was still a great place.
as instalacoes do hotel, embora antigas, sao adequadas para um hotel de praia. A organizacao e limpesa seriam os seus pontos fortes. muitos funcionarios da recepcao em treinamento. Um unico funcionario que parece dominar melhor o sistema como um todo e extremamente mal educado e arrogante.
O quarto ,è confortavel e a excelente localizaçao. Pessima limpeza nos quartos
a localização é ótima. Fácil acesso à praia e perto de compras.
Funcionarios atenciosos. Excelente localizaçao. Quarto bastante amplo. Cama/colchao super confortáveis. Condicionador de ar eficiente. As instalaçoes sao um tanto antigas mas não chega a comprometer a estada. De fato, os unicos inconvenientes são a falta de acesso à internet nos apartamentos e a possibilidade de uso apenas no lobby do hotel. O café da manha (duas estrelas) nao faz parte da diária e custa U$ 18,00 p/p., caríssimo em relaçao à qualidade.
Quarto tipo apart-hotel. Cama e travesseiros.
We just came back on 11/02 Hotel is nice, rooms are clean, staff is very attentive. Unfortunately, our vacation was ruined by the mosquitos. They were everywhere: at the beach, in the sand, at the pool area. We were bitten mercesly. ''Off'' repellent did not help-do not waste your money
I've been there twice, and will be heading back early December. The hotel is very nice and the people are friendly. I've never had any problems with bugs like the other person mentioned. The one thing you have to understand about Aruba is the people there are not in any hurry to do anything! If you go to a restaurant and order a burger... it'll probably take a half hour before you get it.They have a very laid back and relaxed attitude about everything. The best policy is just to join them, take deep breath, and slow everything down for a while. That's what vacations are about anyway. Not a great place for teens/early 20 somethings. It's not a party hotel. The hotel is definitely geared towards adults and they won't tolerate wild parties that disrupt their other guests. Oh, I'd recommend going over your hotel bill very carefully. It's not uncommon to find mistakes where a snorkeling boat or such charged your room by mistake. That's all over Aruba, not just this hotel. Also avoid the c...
We stayed 5 nights and the hotel informed us that they were going to cut off our air in our room. We had to be in the room between 8am-9am so they could cut it off or they would cut the whole power to the room. The air would be off till 10pm to repair a broken pipe. My kids were hot and couldn't sleep. 10 came and no air. 11 came and called the desk and they said 15 minutes. At 12:15 am they came knocking on the door to turn the air back on. The hotel then sent a card saying sorry and a cheap bottle of wine. How is wine going to help my kids sleep. My wife and me don't even drink wine.
The staff go out of their way to make you feel welcome and attend to your every need.
Great location in the heart of Oranjastad. Easy walk to great restaurants. Very clean. The staff were wonderful, especially Berlinda who helped us with restaurant reservations. There is no real beach unless you ferry out to the private island. The island is pretty, but windy. There were no beach chairs available and even more limited if you wanted one in the shade. At the Marina, there is a modest sized pool but no beach chairs available in the mid afternoon. There is music playing all day, so there is no place in the resort for peace and quiet except your room. The room was modest sized, but a bit dated. It was quite expensive.
Wait staff was slow and not attentive at the bar at the hotel.
There was nothing I did not like! Love love love the private island!!!!! Very contemporary hotel . Love it!!! Nothing
The location is excellent, and access to activities through the city was very simple. Staff is very courteous, rooms were well maintained and clean. The pool area had DJ playing so loud that it was hindersome in the room in the afternoon and early evening. Pool is rather small and not enough places to relax during early evening hours. The rooms were pricey for the amenities provided. Staying at the Marriott on the west side of the island offers more amenities, larger room and less cost. But after all, it IS all about location, location, location, and the Rennaissance has it!
"Island View" does not mean a view of the private island. The front desk told me this means an island view as in Aruba is and island and you can view it.
The staff was friendly and remembered us during our stay. The room was comfortable and well equipped. There were many activities on premise which kept us busy, and the private island was beautiful. We enjoyed a couples massage and dinner for two package which was excellent. The location was right at a shopping mall and plaza with plenty to do, but it was further away from the main hotel area where the nightlife and many of our friends were staying. Taxi trips to meet our friends or go out started to add up over our stay.
A beautiful beach, a luxurious room, a true getaway. Staff was attentive, helpful, yet unobstrusive. Just lovely spot. We liked that the hotel makes a real effort to be eco-friendly. Also, there is a mini-market on premises that is reasonable. Your service was especially helpful as I realized, at almost the last minute, that I had booked the wrong days. Just the noise from the dehumidifiers, so I turned them off at night.
This hotel is outstanding - I contacted the hotel direct and upgraded to the penthouse suite, which was fantastic - would definitely recommend it for a special occasion.
Snorkeling was great! Loved the ocean views Drinks were reeeeeeeeeeeally weak Wife got food poisoning
Get a first floor room. Open your sliding door and your toes are in the sand. Drinks and food are decent. You will not go Hungry or thirsty. Lots of different options for snacks and food throughout the day. We loved taking long strolls on the beach. It's awesome that you have access to the Divi. Typical routine includes getting a drink at the bunker bar, walk down and sit by the pool to people watch, get a new drink (and maybe some chicken strips), continue the walk down the beach. Nice 10 minute walk to the divi... By that time you are ready for a new drink, grab one at the first bar. Continue the walk to the divi pool and beach area, people watch, lay in the sun, listen to a live band, grab another drink and take a stroll back to the Tam. Lots of activities. Book them early so you won't be directly in the sun. We did a snorkeling/snuba trip (booked at hotel). I would highly highly recommend. We did the ATV tours and it is by far the best way to see the island. We went to the natural pools, natural bridge, an old gold refinery, and a really neat rock formation. We went downtown. And it really only took us a few hours to get a good experience. We took a cab, which was fine... But we regret not using one of the hotels bikes to ride down. We aren't horribly athletic so we didn't want to commit to a bike ride downtown in a different country. However, we drove along a really nice, flat, bike path leading directly downtown... Wished right away we did the bikes. The Spa was awesome! We did massages and a body wrap.. So relaxed. Do not bring pants... You will not wear them. Bring some nicer shorts for dinner and you will be fine. Girls, sundresses and bathing suits... No need to get too fancy. always bring extra sunscreen, expensive to buy on the island. We had to leave. Palm grill was our least favorite restaurant... But fun and worth doing once.
The staff was very friendly and accomodating. Clean. Could walk to other hotels. Liked the pool. The beach towel policy was a little stressful; you are given 4 in your room and expected to 4.While I understand it, we were with a group and our things were often mixed together. I had to put my towels in a bag, so they weren't accidentally used or taken
Overall, the Marriott Surf Club was Good. I would go there again. However, it is NOT a luxury hotel. The room could have been a bit cleaner, and the decor was nothing fancy. What I loved about it was the convenience of having a kitchenette and a washer dryer in the suite. It was also great to have a 1 bedroom with a separate living room area versus only having a regular hotel room. The hotel grounds were well maintained. There were many pools, kiddie pools, a lazy river- basically, something for everyone.
We've been coming to aruba for 15 yrs.. This was our 1st. yr. in our time share at the Surf Club and 3rd. year at the Marriott resorts. We Brought some friends with us who enjoyed & loved their stay. We did encounter some minor problems, ie the pool not enough lounge chairs and to many people reserving them and not using them for more than 2,3 or 4 hrs.. The beach was not yet finished and the swimming area was to small in the ocean. Over all it had to be another great trip since we booked while we were there for next year and it's possible going back this year to purchase another time share.
We took a family trip - all adults (brother is a time share owner). We were completely impressed. Staff was friendly, if we needed anything all we had to do was ask, everything was clean & spacious.The pool was excellent and never crowded; plenty of beach area & lounge chairs (with umbrellas). Obviously if you go during typical summer months (when the rest of the US is on vacation), you may have issues. We went in late Sept/early Oct and didn't have to deal with family with small children or children/teens period. We're going back in Sept...with different people this time...We're going to love it. Can't wait I'm so excited!
Very close to the beach and shopping center Drinks were very weak and staff did not record information correctly. I checked in on Monday and was staying until Friday morning, staff put me down as checking in Tueaday and leaving Thursday morning.
1st trip to Aruba and the Surf club. Kids loved the pool and waterslide. Rooms were great! Minor problem at one point but Staff was great throught the whole thing. Plan on going back in 2011! Loved it.....
great time, great island (clean, safe, fun)
We stayed at this resort in June of 2009. The rooms were very clean, well maintained, and the kitchenette was a true benefit. The resort grounds were very impressive. The staff were very friendly and helpful. The pool was fantatistic! We enjoyed it so much, that we planned a trip to go back next year while we were still there! Overall, it was one of the best vacations ever.
Very new hotel and they're still working the kinks out. Airconditioner didn't work in some rooms. Vacationed with a friend and requested room with 2 double beds. When we arrived, found out that all rooms only have 1 bed w/ pull-out sofa. One of us was forced to sleep on uncomfortable sofabed. Rooms are clean and decent, but nothing to write home about. Next trip to Aruba, will probably stay elsewhere.'
Location Needs a renovation
Staff is friendly. Can walk to grocery store Has not been updated in years. You have to walk across busy street to the besch
Nothing! No Wifi! To Loud! Cheap! Wants a $300 cash deposit!
the service , friendl
I liked the new renevoted room it had everything and very specious. I like that they opened a pizza place the karaoke and happy hour. I would definitely go back there with my family. I didn't like the way I was treated by the front desk agent when I checked out. I asked to stay by the pool with the kids till 6pm and since the others left they forgot to leave their wristband so the front desk agent was rude to me telling me that I had yo bring them.
Pool was clean and fun for the whole family, especially the waterslide. Outstanding gym, beautiful equipment. Staff was friendly. Room is adequate, clean but plain. Overall hotel is great for the price but a bit rundown in places, not luxurious in any way. Very poorly equipped kitchen. No pan for oven, lousy utensils for cooking in general. We asked for an oven pan but was informed that they don't provide one, so the oven is useless.
The room I booked was great, modern, clean and large. The resort is a little distant from ocean (need to walk about 200 yards) and the pools do not open until 10am with limited lounge chairs, but overall a very nice spotless resort.
Some of the staff were delightful and friendly, but the manager didn't offer any apologizes for the stained sheets. I asked for a late check in....why is that 70 bucks when my room was 120? I'm confused....so my late check out fee was waived...I check out two hours later...and no other corrections were made to make me feel better about this horrible experience. I have so much to say...not sure where to start. Oh wait - Don't Do It. This place is horrible and I'm pretty sure the worst place I have ever stayed and I've traveled to 40+ countries. The resort boasts about a renovation but this place is barely holding on. It's dated and the sheets were stained..I was transferred to another room...those sheets were stained. On top of it all, the place advertises free wifi but that's not in your room. Trust me, don't do it.
size of rooms - large with kitchen and living room needs updating - more restaurants
Nice beach across the street. I like having a kitchen to cook. Checking in was slow. We arrived at noon, we were told our room wasn't ready yet and to come back later. We returned at 350pm and our room still wasn't ready. We did not see many cars or other people around. The guy said "we don't let any one in before 4pm". Even though this was 10 minutes away, he said come back later. He was rather rude. The rooms needed updated. The grout was filthy, tiles chipped and cracked. The music by the pool was loud and poor choice for people of all ages. The older people hated it.
O preço em relação aos outros hotéis da ilha, bem como a simpatia e atenção do staff. Foram sempre muito amáveis. O hotel oferece um computador com internet gratuita para os hóspedes. A proximidade de Eagle Beach. Primeiramente, a sinalização acerca da existência do hotel na avenida é extramente precária. Há a placa informando que ali funciona o restaurante Tulip, porém, com relação ao MVC, há apenas o logotipo, muito pequeno, na citada placa. Eu e minha esposa ficamos um bom tempo procurando. O quarto é simples, assim como todo o hotel. Quanto à limpeza, ficamos satisfeitos.
O fato do hotel ser pequeno(apenas 19 quartos), ter atendimento cordial,a localização ser em frente a uma das melhores praias de Aruba e de ter a opção de se fazer todas as refeições no hotel, facilidade de acesso às outras praias. A princípio, não.
O café da manhã é ótimo, a cama e travesseiros também são muito bons, um bom banheiro com bom chuveiro. a localização é muito boa, pois fica num local calmo, bem em frente à praia de Eagle Beach, que é linda. o único inconveniente é que a portaria não é 24 horas, o que complicava algumas coisas, como por exemplo a hora de chegar e sair, de pedir cadeiras e toalhas de praia.
THE LOCATION IS GOOD BUT GETTING HERE IS A LITTLE DIFFICULT ATTENTION OWNER LEAVES MUCH TO BE DESIRED, BY OUR STAY WAS HORRIBLE PLUMBING PROBLEMS SOLVED OR WE NEVER OFFERED NO SOLUTION AND MUCH LESS AN APOLOGY
Very kind and helpful staff! Good experience FYI no hot water
-loud partying after hours, with no hotel staff to control-worn out linens, towels, blankets, beds, furniture-doors defective-dated air conditioner-further from beach than is advertised-
My wife, 9 months old and I had a great time at this hotel. Our little one loved the kiddie pool and even though there were plenty of kids in the hotel, it was never crowded and always clean. The beach is just across the street and it is absolutely gorgeous. We were always able to get lounge chairs and found a shady area to relax, I gave this hotel 4 stars because the food at the one restaurant available for lunch was not that great. The staff was nice but not efficient. The casino was pretty small and it did not have a lot of choices.
It's really worth it The room service menu is too short and simple, bathroom could be better
The location was good, the pool and beachfront was nice. This hotel is a standard two star hotel. I had maintenance in my room each day of my stay for a problem, safe repeatedly would not open, A/C would not cut off, toilet backed up. It was just a horrible stay. Some of the food was cold and not labeled so with allergies I could not eat a lot of things. A lot of the staff did not speak even a little English so when you asked a question that just smiled. I spoke to the manager and the best he could do is give me an email to report the issues when I return. I think you get the picture...so needless to say the hotel stay part of my birthday was ruin
I am so soured by my bad experience, I refuse to rate any part as good. I purchased an item for my girlfriend and left it wrapped in tissue paper in a ziplock bag on a table. It disappeared. I contacted housekeeping supervisor and was told it was impossible that it was stolen/thrown away. Not satisfied with that answer I asked to speak to the hotel manager, I'm still waiting. Terrible customer service experience which will cost this chain my business forever.
The food was excellent, beach was great. Better than baby beach! Room was great but could be a little cleaner. We we're transferred from 6th to 18th floor and it was much better. Amazing view. No kids! Pool and beach was loud for too long- I think it went from 11am to 6pm... This place was expensive for $600/night. Loved every not of it except the price. Booking the restsurabts was a pain bc the only way you can reserve is waiting in line for 30-45 minutes and you aren't guaranteed and table.