Prós: The circular structure of the hotel, which at the same time also houses a beautiful garden.
Contras: I stayed in garden-facing apartment 150, which requires a MAJOR renovation. The APARTMENT [ including KITCHENETTE ] IS SHABBY and DRAB which certainly does not represent a major French hotel ...
Prós: Good hotel with good concept
Contras: In brochure said it has a tennis court but actually that facility no longer operated. And the parking cost is too high, even for pick up car
Prós: The kitchen and the room.
Contras: Bad experience with The staff from restaurant, and the muffin (because i found kind of maggot -- already baked on it)
Prós: I like the Traditional jamu section for breakfast
Contras: Pempek did not taste good
Contras: Flow air di closet kcl
Prós: Hotel is unique and well designed. As a resort hotel, you will find Novotel Palembang a heavenly escape..great pool, beautiful garden and comfortable room.
Contras: I stayed at a room needed minor renovation in several old equipments, such are : a darkened telivision screen, balcony's lamp is off, lower shower water preassure, and lamp foot switch power is ...
Contras: Poor cleaning in room & uncomfortable.
Prós: Like I always have told Novotel is the best hotel in Palembang
Prós: Location good as also staff very friendly
Contras: Rooms little bit 'old' and need renovation
Sinta-se em casa no Novotel Palembang Hotel & Residence de 4 estrelas no centro da cidade. Explore as lojas de design locais e, depois, relaxe na piscina exterior ou descontraia no centro de fitness ou na pista de jogging. As salas de reuniões totalmente equipadas e o amplo salão de baile são os locais ideais para os seus eventos empresariais no Novotel.
Prós: Hotel in Good Location, close proximity to shopping.
Contras: Air-conditioning was not functioning well in the room all rooms were warm. Room fittings were warn out, shower holder broken tap was malfunctioning Air condition was warm. Staff took ages to collect ...
Contras: The food was not up to expectation.
Prós: Sorry hv no chance to step down their pool
Contras: So far everthing is ok
Contras: There's a leaking wall and the window when raining
Prós: Check in and check out we very efficiently processed. In room dining was prompt and delicious.
Contras: Facilities were very outdated.
Prós: the bed is really comfy and location is strategic
Contras: service is really slow at the reception, when we enter the room it was smelly and when we woke up in the morning there was water everywhere on the floor (it was raining the night before, so maybe ...
Prós: Good location near city centre but quiet; smart lobby and restaurant; large bedroom with good bathroom; copious breakfast buffet; friendly staff
Contras: Staff didn't answer email queries sent in advance. Room not ready when we arrived at 4 in the afternoon despite booking many weeks before. Disabled access to restaurant very difficult because lift...
Prós: perfect location near shopping center and grat parking facility
Contras: Would be much better to include breakfast on every booking online to make it easier for customer. Worst thing was could never used free wifi during our stay due to very poor connection and that really...
Contras: Toilet is dirty. Toilet bowl is terrible. There are moulds on the wall and floor of shower cubicle. Towels are old and need to be replaced
Prós: nice selection of breakfast, comfy and very near to the shopping complex
Prós: They allow you to make an early check in at no charge, as long as there is a room available, in this case, I was lucky. It's clean and bright, and they have a proper bathroom that is spacious ...
Contras: They don't provide a coffee maker in the room, and compensate it with a hot and cold water dispenser in the hallway. So, if you'd like to have hot water in a handy distance, you should bring ...
Prós: I like it's simplicity.
Contras: There is no warm kettle in the room.
Prós: Customer service very good and kind . I think you can reduce the taxi price . Only this is drawback . So we choose blue bird taxi . You can keep map of Palembang for tourism and shopping mall . ...
Contras: Taxi price .
Prós: The hotel staffs are polite and informative
Contras: Nothing comparing to the price
Prós: clean & comfy
Prós: Near place to eat (mome)
Contras: There were loud noise from the neighbourhood and you can smell smoke from cigarette on the hall (3rd floor)
Prós: The room clean and fresh
Contras: Breakfast nya not good. Biasa saja...
Prós: clean room comfy bed and clean toilet! staff are helpful and friendly! definitely value for money.
Contras: buffet breakfast is bad. not much choice. staff didn't turn on air cond until we told them to do so.
Contras: The scent at the lobby maybe could be more watch closely cause in the room aisle smell not fresh.
Prós: The hotel is easy to reach, either by taxi, private cars, or public transportation. Location is superb - near the central government offices, the university, and even some shopping malls. The staff ...
Contras: The restaurant area is a bit crowded, we have to wait in line to get e seat.
Prós: Cleanliness. Location. 24hrs room service & 24hrs spa.
Prós: The bed is comfortable, the location easy to find and near to pempek Candy store
Contras: there is no swimming pool
Contras: Noisy environment,s Kelly W.C
Prós: Overall is good
Contras: In bathroom light is not much bright
Prós: The staff was friendly. Very good service
Contras: The wifi was Super slow even when the advertised that they have a very fast wifi. The wifi does not work well. You get a speed of 1 Mbps lol
Contras: Kingsize is twin become one bed There is a mosquito in my room
Prós: Value price...
Contras: The towels was not ready when I check-in on 12.30 pm, it was available on 17.30 after I ask again
Prós: I liked the honesty of the staff. I misplaced my mobiles somewhere in the lobby the previous night and could get them back from the receptionists the next day.
Contras: Could have changed the bedsheets before allotting the room
Prós: Ok good time with family spend maxone ,shopping
Prós: the price very cheap, the hotel have a good location
Contras: the facilities are very minimum
Prós: very good,reccomended
Prós: easy access
Contras: less familial atmosphere
Prós: This hotel is good enough and meet my expectations, as we just stop by to pass the night. Staffs are helpful, breakfast was OK-a lot of local dishes. Building was decorated attractively, and the price...
Contras: Tea and coffee for the compliments. They could have been more improved.
Prós: the room is good and it's clean
Contras: the towell and floor mat isn't in the room so I have to ask the receptionist to bring it
Contras: The shower room is urine smell. The hot water shower is not functioning properly. You turn on the tap slightly towards hot, the water is too hot. If you turn slightly towards the cold, the water is...
Prós: Good deal considering the price and location. Very decent hotel, clean, comfortable.
Prós: Clean and moderate size room with good city view Various TV channel available especially international channel New hotel room Near to shop selling traditional food (crackers) Kind receptionist ...
Contras: Located quite far from public transport ( e.g bus). Need to walk some distance before reaching International plaza Breakfast variety is limited with poor taste
Prós: They staff helped us by calling a taxis everyday for us. There English was OK, some staff better than others. I did not like the hot breakfast, chilli hot so the staff cooked me some eggs.
Contras: Went for a massage but it was done in my room. Was not what I was looking for. Seemed a bit dodgy...
Prós: The staff is super friendly.. helpful with us.. i have payment problem (my credit card) but they allowed me to make early check in first.. i extremely happy with their service
Prós: The rooms were clean
Contras: The aircon and wifi didn't work, which is not great for such an expensive hotel. It was difficult to get a receipt from the staff at the end of the stay, they seemed reluctant to provide one. The ...
Prós: Size of the room is bigger than same type room in other hotels. And super wifi service in the room.
Contras: The location is too far from airport and all foods in our breakfast served in cold and very limited kind of food and beverage, not standard for 4 stars hotel. They do not have no smoking room, so we ...
Prós: My family really like the rooms, there is water heater & refrigerator..cozy, clean, comfort, but unfortunately the location not strategic enough
Contras: The swimming pool very far from hotel...and location too far from bandara
Prós: Near from my destination
Contras: Many guest smoking in the hotel, can't swim in the night, because there's no have own swiming pool. Thats not standart for 4star hotel.
Contras: Reataurant full and can not enjoy the coffee
Prós: We really enjoyed staying at this hotel. Pity it was just for one night. It was the first European style hotel we slept in Indonesia.
Contras: We had only one towel for 2. No breakfast included.
Prós: clean, affordable, good location
Contras: towel, no telephone, room too small
Prós: Clean, value for price and surround by alot good food stall
Contras: Nearby college, alot student mingle in the lobby make it no comfortable
Prós: The bed was very comfort, clean room, nice staff, and high tech property.
Contras: location is not so good, nothing to eat nearby. construction process in front of the hotel made it not comfortable at all. only 3 parking lot
Contras: I was in a queue waiting the my turn and someone came from no where to the reception. .and he was served before me ...when i asked why that happen they said it is okay. Which made me feel really ...
Prós: 1. location 2. staff very friendly
Contras: 1. room size 2. Price via booking.com more expensive
Prós: Breakfast added in room rates but you need to pay for poached or fried eggs
Contras: Pay additional for eggs in breakfast already included
Prós: The breakfast was very good with big selection of tasty food. The room was spacious and very well furnished. The bed was comfortable. The staff was very helpful and arranged my onward travel with bus ...
Contras: The selection of the TV cable channels could be better. It is stated that the hotel offers shuttle service for a surcharge, but this in practice means quite high price for foreign tourists.
Prós: The location of this hotel is really good. You do not need public transport to see the main tourist attractions in the city centre. The staff, including the manager, were very friendly and ...
Contras: There were some minor problems with wifi connectivity in the room. There was also a problem with unlocking the room door with a card, but this was resolved next morning.
Prós: The location. Near to shopping malls and attractions. Good breakfast.
Prós: Professional, helpful, polite staff. Clean and quiet room with a comfortable bed. Good location for shops and attractions. Can help arrange onward travel.
Prós: Location nearby international plaza Allow early check on without additional charges Breakfast even though limited varieties but taste acceptable
Contras: Bed and pillow not thick enough The view of room given ( room without window) Room size small
Prós: Staff was accommodating
Contras: AC barely worked. Not acceptable. Breakfast very limited.
Prós: City location, Easy to find food/restaurant around
Contras: wall and overall facility not clean. needs basic renovation
Prós: We arrived in Palembang to view a solar eclipse 09/03/2016. By choosing this hotel we got not only the declared hotel services but also something that is not sold for money: the openness, the ...
Prós: hotel's location is centrally located near food places & shops, no big shopping centres. I got to eat at Martabak Har, my favourite indian food outlet, within nearby walking distance to my ...
Contras: no big shopping centres around. Those 'shopping centres' available are frail and badly lit and nothing much and nothing interesting to buy..... Nothing to brag about the breakfast and in-...
Contras: Front Staff don't answer my question until we out from the hotel (more than 7 days). WiFi only signal but not working
Prós: Staff nice
Contras: Loud really loud! (From outside the window) (Staff begann at 6.50 with vacuumcleaner, allready the visitor start at 6 with loud talking and rumbling in the floor) Breakfast Tv Bad wifi
Prós: The rate the food the hospitality
Contras: Mattress is too hard
Prós: Value for money, in the city central, good location
Contras: I had been to several cities with 3 star hotels. It seems SD like a 2 star hotel.
Contras: The wakeup call in time for morningprayer that we had not requested since we're not muslim. For the second night we unpluged the telephone so we wouldn't need to wake up in the crack of dawn. ...
Prós: Breakfast menu was so many
Contras: The price
Prós: In front of car free day
Contras: Bathroom & no lift
Prós: Location near to Palembang Icom Ampera bridge. Short distance to town.
Contras: Too many mosquitoes in the roomshower screen not repair.
Prós: Suite room is big enough.
Contras: The air conditioner in the dining room in one of the suite rooms didn't work well (it was very warm and bad quality of air). We finally moved to other suite room.
Contras: No smooking room for standard room and its quite unpleasant if you are traveling with your fam.
Prós: Staff is friendly
Contras: The wifi is not working at all time either in room or at lobby.
Prós: nice decoration
Contras: the cleanliness need to be improve since this hotel has a good reputation
Contras: Better to have cleaner toilet
Prós: The location is in the downtown.. The staff is friendly and the lobby is quite good.
Contras: Unfortunately they gave us room with an old air conditioner so its not so cool. It takes hours to get the room cool.
Prós: I like the cleanliness of the hotel and friendly staff.
Contras: I stayed 2 nights at the hotel. On the following morning (07:30 am)of my stay I told the room service people that my room got pungent smell (cloth not properly dried) and my bathroom have urine smell...
Prós: Location Spacious room Nice local breakfast food Grand inner atrium
Contras: The air conditioner was off on the second night
Contras: all of it
Prós: The room very spacious and the breakfast selection has many options.
Contras: It's an old hotel. The room key is not working anymore. The cleanliness of the room is not very good. Sorry to say that I found something on the breakfast table that made me didnt want to have ...