very poor customer service and staff did not speak good English.
the room was good no room service...no bar...no coffee and tea facilities in bedroom...no mini bar ..
The one redeeming factor was the only friendly barman, other than that it was a pretty disappointing stay. The staff were pretty unhelpful, the rules changed daily especially if you were British, there were some unruly people around the pool, but felt we were penalised for others bad behaviour! beds were really uncomfortable & unless you got a bed by the pool at 10am there wasn't enough to go round.
Unfortunately I did not like anything about this hotel. Large hotel, no character, desk staff gave impression that they had no time to serve clients and got rid of client as quickly as possible. Dining room staff very pleasant. Bathroom shower stall had mold in base. Hotel and breakfast poor quality for price paid.
the housekeepers were fantastic, the room was immaculate and cleaned everyday and fresh towels and bedding everyday also. The receptionists were helpful too and the location is great. I think the pool area was too small for the size of the hotel, we only found a space by the pool once, late afternoon. As the beach is so beautiful and close this is not a huge problem but could affect families.
Good facilities and attentive to cleanliness. Food has much improved since the year before. If going benicasim music festival then this is a good choice
the rooms were very contemporary and luxurious and generally superior to what I had expected though efficient, the staff were not always entirely polite
the rooms were a decent size and the bathrooms recently refurbished with excellent facilities the, food was poor - it was very mass-produced - even the orange juice was squash; it is next to the Marina D'or complex which has 3/4 and 5 star accommodation and the local restaurants seem to mirror this though the 3 star was again very poor for food.
directions from your website to Hotel were not very good - very difficult to read street signs (some non existent) - took me 1 hour to get to Hotel due to 1 way street system from outskirts of Castellon
Staff helpfulness, cleanliness of room, air conditioning, bathroom facilities, quietness of rooms.
privacy and silent
Very friendly and helpfull hotelstaff.
I only stayed one night but the bed and pillows were very comfortable and it had a nice breakfast buffet.
noise between rooms was too much
Very good located hotel in the center of beautiful town. Clean rooms with plenty of space. Very narrow parking difficult to get in and out.
Superb Staff and excellent facilities
The hotel lobby is nice and the room was pleasant. No service in the lobby with the luggage, little smile, the restaurant food was not very good.
The location was perfect, at least for my needs, and that was the main reason for choosing this hotel, all of the other things were mostly good. the bed was a bit "overused", making sounds on almost every movement, but it wasn't the problem last time i was in the hotel
A very modern hotel in the centre of town. Very clean and free mini bar!
personnel,location breakfast too expensive
Newly refurbished hotel rooms with very nice large bathrooms. Very comfortable in all aspects and would use again. Breakfast should be included as standard.
Bom custo/beneficio. Internet wifi carissima, localizacao apenas razoavel para quem quer ir a praia e o agito noturno.
a localização central do hotel, a boa dimensão do quarto para 2 adultos e 2 crianças, assim como do excelente preço.
The restaurant and the pool. The furniture is very old. The perssonel doesn't know english.
when i arrived to my room, it was terrible smell in a bathroom and I asked about any other room. It was very difficult to explain to the member of staff what the problem, because nobody speak english there, but anyway i received other room. Nobody can not speak english.
All the staff were very friendly including a couple of 'real characters'. The air-conditioning wasn't working in our room but to be fair we didn't even mention it to the staff, I'm sure they would of rectifed it.
Location in the resort was really good. Secure parking for the Harley's was a bonus. Very spartan rooms. No air conditioning. The beds and decor were very tired and worn. The buffet breakfast was very poor; stale toasted bread, pre-packed croissant and tasteless jam. Not what I would call a buffet!
Hotel Zapata is right next to Oropesa del Mar's excellent beach, Playa La Concha. It has free internet in the lobby, which is great as it's not that easily accessible elsewhere in the town. It has a nice swimming pool, again great as other nearby hotels don't always have pools, and this makes a nice alternative to the beach. We stayed in the height of summer, and the absence of air conditioning made the room stiflingly hot and humid. The lady at the front desk suggested we prop the door open and leave the balcony windows open, which we weren't willing to do as we had valuables, so we checked out after one night and moved to a nearby hotel with aircon. Otherwise the Hotel Zapata was great, this was our only issue, but it did mean a sleepless night in the summer heat, so it was with regret that we left.
None No one could speak English it was very difficult to organise anything with the staff.
Spacious rooms 1. Heating not working. 2. No wireless internet in rooms, wall plug diffucult to find to connect cable. 3. Lots of facilities closed. 4. Parking not included in arragement. 5. Bathroom - shower/bath dangerous to get in and out.
it was acceptable, not up to a 5* in my opinion more 3.5 -4*. ask for a sea veiw as the back overlooks a theme park and i could hear the chilldren screaming till about 11pm at night. i had my room changed and it was much better.
Most of the staff were knowledgeable and helpful, some were really excellent and went out of their way to help. The hotel does not live up to its 5 star billing and the price of the rooms. The decor throughout the hotel is dated and needs modernising, and the rooms are not even close to what I would consider 5 star - the beds in particular are sub-standard. After 4 nights I had a sore back and I never have back problems. Also the shower was worse than my shower at home. Sure, the bath and pool complex is elaborate and obviously takes a lot of money to build and maintain, but this should be an added bonus at a hotel, not the main event - take the fact that the pools were largely deserted as evidence that most of the guests were off doing other things.
Clen hotel, perfect location for my purposes Overpriced Internet and breakfast, no carage
Having used the hotel around the same time each year for the last ten years we obviously are satisfied
Well located opposite marina with its bars and restaurants. Ambiance- quiet, businesslike. Well maintained rooms and facilities. No private parking, but plenty of public and on-street parking very close. Drop-off point on street in front of reception.
Room was comfortable which had a balcony with a nice view of the port. Parking was not a problem. Friendly staff.
We had a great room facing the port nice view. Staff friendly, helpful. Spoke English and French. Rooms very nice, modern, clean. Main entrance and breakfast room missing ambiance, would take little to put this downstairs area more attractive with a little color coordinated deco and attention. Miscellaneous pieces of furniture are distributed (dirty blue chair in front of beautiful tile mural. Overgrown plants in pots on stairs. Curtains do not hang straight in dining room, rather cold atmosphere, breakfast bar looks like an after thought, baby chair pushed up against the window. Vending machine pushed into a corner on upper level (not sure why this is needed, there are mini bars in rooms and and a supermarket+cafeteria around the corner). This place has a great view on the new port, and is in a very attractive older building. Lots of opportunity here!!!!
We found the hotel to be comfortable and enjoyed our stay. thank you
The pool was nice, was convenient for the benicassim festival, Any documentation we were given about activities and the spa etc were all in Spanish would of been nice to have them in a few languages that other people would understand. The food in the hotel and the whole resort was absolutely horrible the worst I have ever had on a holiday I cannot emphasise enough how bad it was !!
Friendly, clean. Breakfast service cleanliness and choice excellent. loactaion excellent. Bit pricy. Fridge provided in rooms. Some eqipment not working properly, air conditioning - but was fixed. Access to pool was extra cost and not made clear.Parking is difficult.