Prós: Ease of facilities
Value for money
Comfort of bed
Good parking facilities
Contras: Not much
Prós: Nice clean hotel in a good location.
Contras: Shower is nice and roomy but unfortunately its roominess is ruined by low water flow. Other guests are very noisy even after midnight.
Prós: Great proximity to excellent finer dining restaurants/lounges, shops, and boutiques. Very comfortable bed/bedding. Relaxing atmosphere /decor in hotel and rooms. Ample space in room with a well designed layout and tastefully decorated with an artistic flare.
Prós: The staff was extremely accommodating. The rooms were clean, the desk chair- super comfortable (might be a Henry Miller), breakfast was great (if you can get a room with breakfast included....it is a great value, particularly if you enjoy steak and eggs...!). The view was nice (we had a lake view, and were on the 4th floor). The hotel is in Tapestry Park, which has several additional dining choices, all within a short walk of the hotel (5 minutes or less), although the restaurant/bar in the hotel is very good as well. The Saint Johns Town Center shopping mall is maybe 5-7 minutes away.
Contras: Nothing! I'd stay here again in a heartbeat and would recommend it to friends and family.
Prós: The room was amazing with a great view of the Tapastry neighborhood, tall ceilings, comfortable bed, and superb layout.
Contras: It was a little hard to find at first, but overall, it was a great stay.
Prós: The rooms were great and very clean as well as the pool.
Contras: The girl at checkout was not very nice. We asked for another receipt and she said that the receipts would be the same and she really didn't want to waste paper. The bartender on Saturday wasn't very nice. She had a condescending and snooty attitude and made us feel very uncomfortable like she was profiling us. She had other customers around the bar who were older and appeared to have money. She seemed to look down on us. We had just come back from the beach so of course we weren't dressed in our best attire but we weren't dressed inappropriately either. Overall, we probably won't stay at Indigo again even though we really enjoyed it the first time.
Prós: Facilidade de instalações
Valor para o dinheiro
Conforto da cama
Boas instalações de estacionamento
Prós: My husband and I were looking for a place with a kitchenette so we wouldn't have to eat out every meal on our 4 day mini-vacation. We're young and money is tight. The staff, and the more long-term guests, were all incredibly friendly and accommodating. The laundry facility was clean, the kitchen in the room was well-stocked with cookware/diningware, and the bed was extremely comfortable. We felt very at home in our room. Plus there is a grill area out back! It's a great place if you want to head downtown to Five Points, or Beachside for a little fun in the sun. Candlewood also has the added benefit of being right around the corner from Dave&Busters if you're looking for a little recreation. We would definitely stay here again!
Prós: This hotel was very clean inside and out. No dust/mold/unpleasant odors etc. Beds were comfy. I was so surprised at how spacious our room was. I was more of a square shape vs the skinny long rooms with stuff packed in there at most hotels. The breakfast was absolutlet delicious! The first day the had southwestern omlettes that were really good along with all other kinds of breakfast foods. My daughter loved the waffle station where you made your own waffles and they also had fun toppings like whip cream, chocolate and cinnamon syrup. I also want to rave on the staff. Everyone washi friendly. Even the people sweeping up trash we nice and did not seem miserable. Was close to a lot of restaurants and close to the Jacksonville zoo. I would recommend the hotel to others and plan on staying here again on our next trip to Jacksonville
Contras: No negetivity comments.
quiet room ,most comfortable pillows ever, close proximity to UF Hospital N. and the cordiality of the lady at front desk
Prós: Staff was friendly and accommodating. Rooms clean and comfortable!
Prós: It was very clean and everyone was really nice
Contras: The breakfast could've had been better
Prós: The beds were comfortable.
Contras: Shortly after arriving to our room, another guest entered our room with a different key. Once we had our keys rekeyed we weren't able to enter our room. The only item in our bathroom was a bar of soap. Also, our coffee was lukewarm in the morning. This was the worst experience with Hampton Inn Hotels. I expect better of this usually higher quality chain.
Contras: Upon checking in the first room we went to the beds were leaning up against the wall. The second room we went to it smelled musty in mildewy, the fridge where we were putting our daughters medicine was dirty and mold in the shows in the corners. The final room we rested in was also dirty and mold on the shower. I've been staying almost exclusively at Hilton properties for over 20 years. For most of the time I've been a diamond member and this is the worst property that Hilton has put their name on.
Prós: Quarto tranquilo, travesseiros mais confortáveis sempre, proximidade de UF Hospital N. e a cordialidade da senhora na recepção
Prós: A equipe foi amigável e eficiente. Quartos limpos e confortáveis!
Prós: Staff was friendly and rooms were nice and clean.
Contras: Dirty wash cloth hanging in shower
Empty food containers under bed skirt
Prós: location is perfect for early morning flight
Decor is pleasant
Contras: Roaches in the tub drain and the A/C made loud noises at 4 AM waking us up. Desk clerk told us renovation is just beginning, starting on our floor.
Prós: Wasn't as clean as we would like. I wouldn't rate this a 4 star hotel. Breakfast and staff were great. That would be the only reason to stay here again.
Contras: Older then expected, small bathroom, loud AC unit, noisy area, broken pack n play and wasn't in our room like we asked.
Prós: It served its purpose but there was nothing special about it.
Contras: Breakfast was mediocre. Staff wasn't very knowledgeable and couldn't answer questions regarding transportation to the cruise port despite 90% of the people staying there were going on the cruise.
Prós: Location was the best part of the hotel. It's located near lots of shopping and dining options. Security and cleanliness also rank very high on the list.
Contras: Needed a tad bit more parking. The nights we stayed, the hotel was booked up because of a music festival in town so we had a hard time finding a parking spot when we got home from the concerts.
Prós: A equipe foi amigável e os quartos eram bons e limpos.
Contras: Lavar sujo pano pendurado no chuveiro
Recipientes vazios de comida sob saia da cama
Prós: The views were beautiful! Great staff and location.
Contras: The hotel was noisy even in your room. They have complementary earplugs got you because of some construction going on and you can hear everything in the hallway and room next door.
Contras: More than the hotel, Jacksonville downtown was very disappointing.
Felt that it was not worth the cost of hotel to stay in down town.
Hotel facility was okay but also was not worth the price I paid for.
Prós: Excellent from the valet parking, front desk personnel (who remembered our name), wait staff and all others.
Location was ideal and could walk to most everything.
Prós: Sheets and towels. Fast service even late at night. Asked for toothpaste and security girl was up in literally two minutes. The sliding glass door actually opened up for fresh air.
Contras: Shower tub instead of walk-in. Sink didn't drain well.
Prós: Great location, great view, clean. Staff were all very nice and accommodating. Impressed with the recycling and conservation efforts throughout the hotel.
Prós: Staff was excellent. I booked the wrong room type and the helped me correct it immediately. Top notch customer service at the by the bellmen, and front desk.
Prós: The place had just been through a natural disaster but you couldn't tell at all. Friendly staff and I brought my dogs, so the pet friendly policy was my favorite par. Pretty sure the band Phish was there nutty I can't say for certain. Definitely saw Chris Kuroda mulling about. Good times.
Contras: More cowbell please.
Prós: Convenient to downtown and dining options.
Contras: Top floor room air was very weak barely kept room at 75 degrees, the beds were very uncomfortable, and the breakfast options were over priced.
Prós: The beds were amazingly comfortable! And the view was great
Contras: We paid to to park in garage and the garage was full so we couldn't park in there
Prós: The staff is very friendly and go above and beyond. They are amazing at what they do. The hotel gift shop is very over priced. $5.50 for one water. There isn't anything to do other then the pool and the beach is 30 minutes away. Not too far but still have to get there especially if you choose not to rent a car and pay their $15 per day charge to park it there. Restaurant food is good, but limited selections. The entire hotel smelled like marijuana because the AST sorority girls were having an event there and were smoking all night in their rooms. Staff were very quick to try to stop it and spray the hallways and rooms. The event floors are very large and theres a lot of event rooms to choose from with a mail room up there and business center. Beautiful hotel, but expensive and kind of boring other then the bars inside because the location.
Contras: Expensive necessities. Expensive parking. Restaurant menu is very limited. Walk way that goes through the hotel outside behind the restaurant I believe is where it's located, has no lighting. The Wifi sucks horribly. Constant disconnecting even the people that paid for extra wifi had problems.
Prós: Professionalism from all front of the house staff. Pet friendly!!! Superb dine-in experience. Great room configuration with a view. Fitness center free weights and resistance machines were great.
While I've always respected the Hyatt brand and been a guest several time I've been a long-time Marriott member because of the range, and availability, of brands they offer. I may need to reconsider my loyalty after this latest visit.
I secured two rooms to accommodate my parents, sister, me and my wife after a very long day at the Mayo clinic. Turned out to be just what the "doctor ordered" for all parties.
Contras: My wife encountered a front desk staff member with a poor attitude during the night shift around 3am. She observed the young lady interact with several guests in a way that indicated she clearly did not want to be there or be helpful.
Prós: Free wifi and USA Today. Reasonable bar and food prices.
Prós: The proximity to the airport and price were great. Room was very nice and clean. Staff friendly. And who doesn't like a warm cookie on check in!?
Contras: The only complaint is the pillows! Might as well not had any at all.
Prós: GREAT staff down to the airport drivers! Excellent location, value and comfort. Surprisingly quiet. Very clean especially considering is in midst of a major remodel. Spacious rooms.
Contras: No sign yet on the hotel and airport signs still say "Clarion Hotel". First time visitors like me might have difficulty.
Prós: We stayed here to begin our trip, and then rebooked for our return home. Just needed a place to sleep because of late/ early flights. The rooms were acceptable (and quiet) and the charges were very good. Served our needs.
Prós: No frills. Under renovations. Good for a place to sleep. Price was right for the stay. Will likely book again for the outbound flight in a week.
Prós: Employees friendly, other than bad eggs nice breakfast setup.
Contras: It wasn't like a typical stay at the Hampton Inn- sheets were dirty, and left with a bite on my ankle. Breakfast scrambled Eggs smelled horrible. Walls are very thin so you could hear people's conversations.
Contras: No plain eggs on breakfast menu...
Only had bagels with eggs on them..
Don't eat bread
Prós: Room had a fridge and microwave. I like that Hampton washes the duvet covers for each guest. Staff was very friendly and helpful. Location was fine.
Contras: We somehow ended up with a handicapped facility room, apparently the last king room available when we booked.. The closet had one extremely low hanging rod (clothes dragged on the floor), and the closet door would not close all the way with clothes in it because the closet was very shallow. There was one broken down chaise lounge in the room that was so saggy and butt-sprung you couldn't really sit on it. The very heavy bathroom door slammed shut quickly; it would not stay open. We had to prop it ajar with a wastebasket. The breakfast was of poor quality compared to the many other Hampton Inns we have stayed in. Canned fruit and sad looking fresh fruit...ick! Water is softened, giving you slick, soapy skin after a shower and not super absorbent towels.
Prós: We would definitely stay here again. All of the amenities were in excellent condition. The beds are very comfortable with plenty of pillows. Breakfast was average, but the coffee was great.
Contras: Sem ovos simples no menu de café da manhã ...
Só tinha bagels com ovos sobre eles..
Não comer pão
Prós: Bed was very comfortable, and room was clean.
Contras: Wifi not included with room. Must pay $15 to use public parking or $20 for vallet. Water in shower never got hot.
Prós: Nice spacious rooms. Very clean and tidy. Windows needs cleaning. Noise travels easily from other rooms. Night light in room would be nice. Lacks USB ports. Entry drive not very well marked.
Prós: No helped is with our luggage when we arrived. Had to load, unload and wheel logguge cart ourselves.
Someone's used razor left in shower. Used coffee cup in KIERIG machine.
When leaving the next morning, there was a luggage valet guy and we were told that we HAD to use him instead of using the luggage cart ourselves. He loaded our luggage and took it outside, where he abandoned it on the curb and walked away. My fiancé was getting the car (we were instructed to park in next door lot instead of parking deck bc we were traveling with a kayak in top and was too big for garage heighth). While I'm standing by our luggage still sitting on rolling Cart outside of hotel, a valet guy pulls up a car then backs it up directly in front of me. I asked him if he could pull forward since my fiancé was pulling in right behind him. Instead of being helpful or moving the car, instead he just shrugged his shoulders and went to get another car. So we had to park on the other side and load all of our luggage ourselves (although plenty of staff seemed to be around except the actually luggage valet that we foolishly already gave a $15 tip too.! Very rude people here!
Prós: The breakfast buffet was fantastic.
Prós: Welcome from the concierge
Contras: Bathroom toilet was not clean
Contras: The only issue I had was that the front desk could not locate a key for the mini fridge so that we could use it.
Contras: Only valet parking offered. The parking lot next to the hotel, which was not affiliated with Omni, was supposed to be $10/day max but we were charged $20 each morning when we were leaving the lot because "the time resets at midnight, therefore you are charged $10 till 12:00am and then $10 for this morning". The thermostat in our room did not work correctly. We reported it to the front desk, but upon our return to our room that evening we noticed that someone changed our fan setting from "auto" to "high" but the thermostat still did not read correctly and never cooled properly.
Prós: The location was great. Rooms very comfortable, excellent room service. Friendly and helpful front desk staff.
Contras: Parking, front entrance is a bit cramped.
Prós: Great hotel in a great location. Everyone was so friendly and helpful. The food in the restaurant was much better than expected from a hotel. The cocktail menu was fun and surprisingly creative.
The rooms at the Omni were very clean and well appointed.
Contras: The guys were great, but valet parking is just annoying.
Contras: The pool was closed
Prós: Very pleasant to deal with, quick valet. All of the staff were very nice and respectful when dealing with customers. You felt as if they were all there to serve just you. Local points of interest aren't far at all either
Contras: Everything was perfect
Prós: The location of the hotel was great since we came in town to see the Christmas tree lighting and boat parade. The room was set up nicely,enjoyed the large bathroom and flat screen tv
Contras: We booked a handicap accessible room and were put in a regular deluxe room. The air conditioner froze at 1:00am and the maintenance man had to bring a fan to the room. The sheets on one of the beds had a huge dried blood stain. Requested a chair for the shower and it took 6 hours to get it. The cost of the items in the mini fridge are a joke $4.50 for a can of soda.
Prós: Ease of proximity to concert events; Like being in the building with a major restaurant which is always first-class...Ruth Chris...
Suggest you consider a shuttle bus (perhaps WITH a small pay rate) both "to and from" major concerts which happen quite often. That would be a perk for your hotel, and it it were a "reservation only" situation, then that would be fine...That would top having to hail a cab or other options which can be kind of stressful. Pass this idea on to their management please!
St. Simons Island, Ga. 31522
Prós: It was quiet
Contras: Maid knocked on door at 10 am. Don't wake me up early.
Contras: Parking was chaos. And they make you pay to park at the hotel. Also no hot water in the morning
Prós: Ele foi tranqüila
Contras: Empregada bateram na porta às 10h. Não me acordar cedo.
Contras: Estacionamento era um caos. E eles fazem você pagar para estacionar no hotel. Além disso, não tem água quente de manhã
Prós: The room was clean, comfortable and quiet. The bed and pillows were extremely comfortable. Check out was at 12:00
Contras: One of the elevators was out of service. Breakfast buffet was not complimentary and I would have liked to have been told that at check in.
Prós: The facility was beautiful --grandson loved the billiards and work out room.Too bad we could not use the pool...very cold
Contras: The restaurant--Garden was terrible---every thing was bad
Prós: Very basic hotel. Very clean, very friendly and kind staff. The room was very clean, the cleaning service was great. The only fallback was the toilet at night would not flush right, and the refrigerator was not getting cool.
Prós: very close to Wolfson's childrens hospital which was the reason for our stay.
Contras: My wife is allergic to room spray and we called ahead to ensure the cleaning staff did not use it. When we checked in, the room was sprayed and it was very strong. There was no operating window so we could not even air out the room. We had to check out 10 minutes after we got there. The staff said maybe we could try another hotel. I drove the 4 hours home instead.
Prós: A instalação foi bonito - Neto adoraram a mesa de bilhar e trabalhar fora do quarto. mau nós não poderia utilizar a piscina ... muito frio
Contras: O restaurante - Jardim era terrível --- cada coisa era ruim
Prós: The night staff was great but in the daytime very poor night had to bring us towels every night
Contras: Stayed 3 days & never cleaned our room and we asked twice
Prós: Swank look to this hotel. Good location. Spacious parking lot. Professional staff. Comfy pillows. Nice bedding. Cool bathroom doors and sink. Secure elevators. Recycling! Would stay there again.
Contras: The air conditioner would run for hours at a time and not keep the temperature we set. They must have an indoor pool and it must've been below our room because we heard the screams from it all the time. They do not want you to use their electricity because the outlets were few and far between and hard to reach. No refrigerator or microwave.
Contras: well they didn't have any rooms ready whenever it's time for check in
Prós: I love how this place covers everything for you in an affordable way. It's location isn't great - through no fault of its own - but they make up for it with in house food, shuttles and more. I would definitely recommend it!
Can't forget the staff either, they've been super friendly and kind. When we got off our cruise several hours early they let us check in early and ensured we were comfortable. The food here is also really good, so overall a wonderful stay.
Contras: There's no sidewalks in the area really, so if you travel by shuttle and/or don't have a reliable mode of transportation you may have trouble getting around on foot. Thankfully the Hyatt has you covered with shuttles!
Prós: Me gusta lo cerca que está del aeropuerto
Contras: No me gusta que estaba en construcción y no estaba notificado solo servía un ascensor el polvo en la habitación era demasiado tuve problemas para que la recepcionista entendiera que había prepagado mi estadía
Prós: My boyfriend and I stayed Sunday night (9/4). The staff was awesome. The room was even better. But the bed. The bed was the best yet. The room we had is kind of separated by a half wall. The couch was comfortable enough for both of us to lounge and watch TV, something we never do in hotels. It was a really nice evening. We both slept like the dead all night which was great and breakfast was awesome. I've never been to Jacksonville but I'd go back for the stay alone.
Prós: Clean, updated facilities.
Contras: Staff members at check-in were too busy talking with each other to provide proper customer attention.
Prós: The room was updated and very clean. I really appreciated the room design with the extra sitting area. The breakfast was beautiful prepared and the cooking staff was sweet and funny.. I was a very late arrival and the front desk lady greeted me and made me feel welcomed and safe
Contras: That it was booked and I couldn't continued my stay
Prós: The room was well prepared for guests and had a clean modern design.
Contras: Some of the furniture was broken.
Prós: This place was clean as I wanted and nice big room and bath. Plenty of shops near by.
Prós: The hotel smelt so clean and fresh! The bed was very comfortable and the room was homey feeling. There was a bench at the door for us to place our bags along with a rack with a mirror that held our jewelry and purses.
Contras: We were not able to close the bathroom door at all. The door was a huge sliding door that wouldn't budge. I am so thankful it was me and my best friend because we had to use the bathroom with the door open. The shower door also didn't close all the way. There was no handle to secure the door from the inside. The parking was weird and we couldn't enter in the back doors of the hotel, which was very scary as two young women in Jacksonville at night. However, those were our only problems and I will definitely stay in that hotel or one in another location again!
Prós: The woman who was in charge of the breakfast was so incredibly sweet to my son and family. Room was easy to access on the end and we could use the side doorBreakfast had a lot to offer. More than most, I believe. Great location for what I specifically needed access to.
Contras: Pool closed too early. Unpainted bathroom ceiling above shower. Bathroom could be much cleaner.
Contras: was great but your survey lacks much - can't enter any thing on the spots you have
Prós: ....the breakfast smelled wonderful and looked complete, but I did not have time and they actually had prepared a bag breakfast to go, with fruit and granola bar - how thoughtful
Prós: Friendly staff. Clean rooms. 2 minutes from airport.
Contras: No complaints
Prós: Access to airport was key and room was sized for my quick stay
Contras: shower head was poor
Prós: For the money, this was an excellent value. The room was very clean and staff was pleasant.
Contras: Although the breakfast was a little on the skimpy side, I didn't mind one bit as I only paid $67 for the room including tax.
Prós: Comfortable bed. HBO. Quiet.
Prós: Bed was uncomfortable
Prós: Over priced! No refrigerator in the room, or ice maker on the second floor. Spartan but clean
Prós: Close to airport and I-95
Contras: Breakfast was a disaster, little food like cereal, milk, and juice put out, people grabbing and cutting in line, only a couple of tables to sit at, and about 25 people trying to eat standing up and juggling cereal bowls back to their rooms in the elevator since there were not enough tables. No employees around to help monitor the chaos. Room was very noisy. I woke up several times to ask people in the hall to please be quiet. Upon arrival, I signed a promise not to smoke or bring a pet, but there was a dog barking all night in the room across the hall, and the family next door had their TV blasting all night, followed by slamming doors. Our bathroom had a smoke odor coming in the bathroom vent, so I think there were smokers in the other side of our room. Seemed more like a temporary residence, with no enforcement of rules.
Prós: Location was great, a mile from the airport. The room was clean. Overall very impressed and wish we had our room for more than just one night. The room is small but we are used to that because we live in New York! Pretty sure that is to be expected though. Loved our stay
Contras: The next morning after check out the three of us had a rash on our face. It could've been the detergent they used to wash sheets but other than that the stay was okay. Sink was clogged but staff quickly came to resolve problem.
Prós: The room was very clean and the staff was friendly. The hotel was close to the airport. Check-in was quick and easy and I was offered a complimentary bottle of water. Upon leaving I was offered a shuttle to the airport.
Contras: There is an issue with the doors in this hotel. When someone lets their door close, it slams behind them. I was there about 8 hours and must've heard 100 doors slam. It was impossible to sleep over the noise. I even turned the air conditioner on the setting to run constantly in an attempt to block out the noise but it didn't help much.
The juice in the juice (at breakfast) machine was warm and breakfast was overprocessed food. There were no close restaurants.
There were no lamps in the room, only harsh, bright overhead lighting.
Prós: We stayed a night before our cruise. The hotel offered a free shuttle from and to the airport. It also shuttled us around to a shopping center which included Wal-Mart, shopping centers such as Ross, Old Navy, ect. which was conveniently a mile and a half down the road. The front desk was very helpful, drivers very friendly, and overall a wonderful place to stay. Not to mention the price was awesome! The shuttle also shuttled us to the cruise port for a $16 round trip fee. Which was much cheaper than a taxi!