Prós: Limpo. Bastante calmo. Café da manhã decente simples.
Prós: The location next to the highway is great
Contras: Hello, and I stayed at the Quality Inn location in Ontario near the conference center this week. I stayed at this location from Sunday night (January 21) through this morning (January 25) for training and the BMW western region training center. I cannot express enough the disgust that I feel for staying here. Trying to check in Sunday night was a chore in itself as my phone number and address were incorrect and the person checking me in did not know what to do or handle the situation. The manager in duty had to assist her as he said this happens all the time.
Once we got to the room which was very warm I tried to adjust the temperature and the entire housing on the wall unit came off. This heating and cooling unit did not work the entire time I was here, the front desk did not believe me or even offer a solution.
My wife tried to shower Monday and the shower would drain very slowly, she called the front and they sent a maintenance person who told her she was not using the drain properly...it’s a drain it does not take much to make it work. The maintenance persons solution was to hold the drain down as she showered, this is fairly difficult to do and absolutely not the correct procedure. Tuesday again the bathtub was backing up with the stopper out all together. The same maintenance person came up and told my wife she wasn’t doing it correctly again however, he did acknowledge it was backing up so he brought up a shop vacuum to drain the tub. This shower problem was never solved and we stopped taking showers for the remainder of the week (thanks for that)
The free WiFi is an absolute joke, I could not use my phone or laptop for any of the work I needed to do in the evenings so I was forced to go to a coffee shop to actually do my work.
I don’t understand how so many basic features could go so horrendously wrong and not a single employee at this location actually care. I’m very upset with the lack of leadership from management and the unwillingness to solve problems from the maintenance staff, you have undoubtedly lost a customer forever and as much as I can shall make sure all my co-workers who come down for training steer clear.
Prós: I checked in and the man who assisted me was very helpful. I'm not that hard to please so my bed felt soft enough to sleep on. Showers worked fine. TV was okay along with cable.
Contras: The keycard lock to my door wasn't reading my card the first couple times but I eventually figured it out.
Prós: From outside, seems like a decent place with decent location and modern renovations.
Contras: Poor customer service, two roaches and fruit flies in room, broken fridge, broken phone, locked up ice machine was broken and they ran out of ice at the front desk. Little parking due to large storage containers for renovations taking up spaces. I would it stay here again and would not recommend!!!
Prós: Staff was friendly and courteous.
Sheets and towels seemed clean.
Contras: Internet is advertised, but you cannot connect to it. I even worked with the Internet support company, walked around the complex trying to get a connection and tried all kinds of devices. No luck, no help.
Room was old and shabby. I spilled something on the carpet and dabbed it up. The towel was covered in black soil. Don't think the carpet has been cleaned in the twenty or so years the entire room has been updated.
Bathroom was clean, but extremely beat up.