Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Ambiente rústico, café, bebidas, localização, equipe Banheira/Chuveiro poderia ter sido actualizado, mas estava funcionando.
A sua localização atendeu-me plenamente. Próximo do Já procurei no site e ainda não encontrei nenhuma referência sobre uma taxa que me foi cobrada intitulada como mandatória que seria pelo uso de telefone e internet. Informei que não portava nenhum computador e que não havia, no primeiro momento, interesse no uso de computador. Mas, tendo em vista que a taxa era mandatória fui investigar a tal sala de internet e aí, encontrei apenas 1 computador para uso. Essa era a sala. Fiz um experimento estatístico para ver a relação preço/uso e fui a sala algumas vezes. Todas as vezes que fui estava ocupada (apesar de encontrar um aviso de tolerância do uso por 20 minutos) mas, um Hotel que hospeda a tamanha quantidade de hóspedes 1 computador é muito pouco. Sendo assim, a minha sugestão é que no site esse tipo de informação seja mais claro. Pagar não foi o problema pois sei que isso é uma prática no exterior mas, fiquei com um gosto de ter pago por algo que não usei apesar de estar a minha disposição mas, isso deveria estar na diária, ainda que embutido. Ok ?
Localização Limpeza Conforto 9
O estacionamento era caro demais!!! Com vagas limitadas Mas a equipe de limpeza, o serviço de mensageiro e a recepção eram maravilhosos EXCELENTE!
O serviço de atendimento ao cliente neste hotel era ótimo. Se você estiver indo para negócios ou lazer, este hotel tem tudo o que você precisa. Eu já fiquei em vários hotéis em Nova Orleans e este é de longe o meu favorito.
Tudo Tive problemas com o meu cartão de acesso várias vezes, mas nada de mais
Ótima estadia! Hotel limpo e confortável. Centro de negócios não é gratuito, o que é um ponto negativo. Carla na recepção do hotel é maravilhoso !!!
Pensei que tinha me hospedado em um hotel 5 estrelas. Era muito limpo e sofisticado.
A equipe foi maravilhosa, o quarto era espaçoso, o banheiro luxuoso e a localização excelente para chegar ao French Quarter e às lojas perto do rio. Estacionar é sempre caro em Nova Orleans. A equipe de manobristas foi muito simpática e atenciosa. Eles ajudaram a tornar o doloroso custo mais suportável.
good location, friendly staff! They could not locate our reservation even though we had an email confirmation. We had requested a king sized bed and received two doubles. Disappointing considering it was my 45th birthday.
Bed was very comfortable. Amenity spaces were clean, large and designed well. Roof top pool!!!! Staff was rude. Having a rooftop pool in itself is amazing, but the area could use some modernization
The front desk staff was so nice! The night we were there - there was a fashion show in the attached art gallery. The vibe of the place is very cool and hip.
The staff was very friendly and accommodating, and the room was clean. The hotel is just outside of the french quarter so it's a bit quieter, but still within in walking distance. The window in our room looked out into the center of the hotel which was a bit odd.
Friendly. Great Art. Clean. Bar closed at 11.
Location. Great staff. The restaurant was very good. The decor was very appealing and pleasant. Internet was pricey and was subpar. A hotel like this should be offering complimentary high-speed internet for the price of the rooms.
I loved the location - only a block from Harrah's/Poydras, nearby lots of great bars and restaurants. The hotel was really nice and I loved all of the artwork. The room was also very nice. The bellhop broke a $50 bottle of Baileys, so I had to walk about 10 blocks in the heat to purchase another bottle, then had to walk another 10 blocks to my car to get the receipt from the first bottle, then walk all the way back to the hotel. They reimbursed me for both bottles, but it would have been nice if they would have taken care of this in another way. A free meal at Legacy would have made up for their mistake.
Clean lobby. Room came with only 2 towels even though we indicated that we would have four people in the room. We had to ask sever times for towels. When we arrived at the room, there was trash in the waste baskets from a previous guest. On the day of our departure, housekeeping rang the doorbell at 8 am to see if we were checking out. The concierge had very few suggestions for rainy day activities.
Wonderful staff/customer service...good food in restaurant Nothing
Very clean property Small room, tiny bathroom, charged extra for everything!! (Gift shop was way overpriced in an area where no convenience store exist), they wanted $13 a day for wifi!!!
Everyone was very helpful. The staff offered advice on local restaurants, places to run, and places to grab a drink. The artwork is beautiful, it's very clean and has worry free parking.
Great value for a nice hotel. Very clean, nice lobby, good cafe downstairs and nice but small roof top pool. Staff is very friendly and helpful. Very convenient to restaurants & bars and a 10 minute walk to the French Quarter.
Tons of construction all around. Very limited parking, even in the lot we paid for.
Crystal provided unrelenting top notch service. Pool cleaning equipment left out both days and poolside needed atrention
Hotel was very clean, spacious rooms, close to the convention center...great experience staying there.
Our first time visit to New Orleans. Great location (close to convention center and streetcars), great room (clean and large), great breakfast, exceptional service from the staff (very personable and helpful). Would definitely stay here again.
It was new and clean. Good facilities. Staff were friendly. The rooms had no black Tea bags(only coffee). Since these are suites with kitchenette, it would be nice if there a few utencils or atleast some plastic spoons, forks and knives.
Good location abd price Multiple maintenence issues with our room.
I used to live down the street. The Hotel is in a great location, close to lots of great restaurants, and close to many businesses. I was excited to stay here as they have live music every night, a good restaurant, and lots of young people hanging out. I believe the Hotel went way too far when trying to be 'hip'. 1. Upon check in the front desk attendant was not polite, sighed ignored my request twice when I asked for the corporate rate then made me wait 5+ minutes while she waited to ask her manager (I told her to ask him when he was free and get back to me - this never happened). 2. The hotel room AC only goes down to 68F which felt much more like 75F when trying to sleep. I have seen other reviews which also mentioned the same thing. 3. Each time I valeted my car (with a standard transmission) it took the valet over 15 minutes to retrieve it. Upon check out, the valet showed up in my car with it stinking of burning clutch. I noticed a new dent in the door, and pointed it out to the valet at which point he shook my hand and said "I never drove a manual before and I just taught myself how to on your car. Thanks so much."
Overall it was a good experience. The room was 45 minutes late being prepared for us and it mad us a little late getting to a meeting place for our party.
Very comfortable and hip vibe. There was also a great band at their in-house music venue.
Pool, bar, restaurant, minibar, room service and location were great. Our flight arrived early, around 1:00 so we checked in with the front desk, knowing our room probly wouldn't be ready. They checked us in, stowed our bags and got our number and said they would call when our room was ready. By 4:15 when we hadn't heard anything we headed back to see what was up. The front desk had just forgotten to call us...so went ahead and told us our room was ready and gave us a key. The hotel lobby/bar is so beautifully done. And then we got to our room... The Art Deco lighting, while cool in theory doesn't nearly shed enough light in the very dark rooms. Especially since one nightstand was missing it's lamp all together and the over head lighting fixture was only partially working. In addition the very heavy doors close behind you automatically and do not have a "soft close" feature so doors are constantly slamming up and down the hallway which is incredibly loud, especially while trying to sleep. To add to the discomfort neither the beds nor pillows were particularly comfortable. This was our first getaway without our baby and even as sleep deprived parents of a six month old... we weren't able to get a good nights sleep. This wasn't helped by the visit from housekeeping at 8:00am on the day of check out nor the 2 subsequent visits by staff to see if our room was empty all before 9:45am. Not quite as bothersome but still disappointing were stains on the bathroom linens, only one robe in the closet, and the cable box dangling from the tv that was mounted to the wall. There is a fine line when decorating with a minimalist aesthetic and unfortunately without proper upkeep the room just looked bare and run down. Not good for a hotel less than a year old. Lastly, and this is more of a design flaw, in my opinion, the beautiful large window in our room had 2 shade options 1) a sunscreen that offered a light filter from outdoor light and 2) full shutters that can either be open fully or closed fully. If you open them partially, the light that comes through shines directly on the pillows, so right in your face, and fully closed you are in a tomb, which is great if you want that...but good luck getting to the bathroom because it is pitch black. No small illumination option in the bathroom to light your way. Oh and the bathroom... no vent or fan in the room or bathroom, so if someone goes to the bathroom and you don't want to smell it, you pretty much just have to leave the room. No matches, either. (Sorry probably too much information, but...a real issue!) Also, the water pressure and temp were set so low after showering I contemplated waiting until I got home to avoid having to take another Luke warm shower. I hate writing this! I'm not a complainer, just honstly beside myself with this experience. I historically love Ace Hotels and have stayed at several of their properties and have great experiences, which is why I booked the room here for our New Orleans getaway. So disappointing, hope they improve.
Everything was wonderful The price for parking . It was outrageous 28 dollars for one night or park on some side street blocks away. You kinda got us on that one.
We stayed here this past Sunday (March 2) just for one night. The rooms themselves were great - nice and clean with comfortable beds. They had fridges in the rooms which was great and a very nice pool/spa. The customer service was awful. When we arrived (about 10 AM) we could not even park at the hotel and the valet was extremely rude. Two people were in the process of getting their cars back so I asked if we could take their spots (there was no one else around the hotel lobby or valet area). The valet told me no and that it would be 2 hours before I could park. I asked what I was supposed to do with my car and he rudely replied that he didn't know and that check in was at three. I continued to ask why I couldn't take the new spots for the people leaving and he replied "Check in is at 3 PM, is that fair?". Once again in a very rude tone. I did not appreciate how I was being treated as a customer. I realize this is a busy time for New Orleans, but I felt that I didn't deserve his short temper or rude behavior. I still don't understand why we couldn't park where the cars were being moved from.
Very clean, smaller room but good for family of 3
Clean room had a pool for the kids and a nice breakfast Parking not included in rate this is an additional 39.00 dollars wifi not included in rate this is and additional 12.95 Elevators did not work well
The Valet Parking Experience was easy and the staff for valet was Great !My vehicle was ready when I needed and no questions. Unfortunate that the Lofts is a completely separate building and required a bit of a walk.
Location, Staff, Size of room, Entertainment,, Breakfast, Bar and bed The room needed at least one more lamp and the internet connection was not reliable.
We enjoyed the atmoshphere and the convience.
close to convention center, roomy, clean, nice breakfast no
Very helpful staff, great value. Great location for attending events at the convention center (walking distance). Would be nice if Wi-Fi was included.
Great location. Helpful,polite staff. Rooms are small.
the value and location was good. the bedding was real nice. i reported to embassy suites and the front desk that i found that my dresser/tv stand in my room was covered in mold. when i reported it to the front desk , the person there just brushed it off and didnt show any concern.
The location us close to a lot of points of interest to visit, walking distance, employees efficiency with any kind of questions or tasks required, very helpful starting from the valet parking. Enjoyed our stay.
The room after we got the one that we asked in our reservation. The first room that they gave us was a single full bed. We requested double bed and they told us that Booking.com only get what is left not what you ask for. This room was too small in comparison with the Suites at Embassy Suite Hotels. The poor security at The Loft. There is not available any person at all in the front desk or entrance door.
My older kids,, 24 and 19 joined me for Thanksgiving in New Orleans. The hotel was a great part of a great trip. The rooms were confortable, the lobby great and the free breakfast was fantastic. Would highly reccomend this hotel!
My husband,3 young kids and I spent the weekend here to do some fun Christmas activities over the weekend. Excellent location across the street from convention center and Riverwalk, near Fulton street and French Quarter. Staff was excellent, room was very nice and located in a very safe area of New Orleans. We'll definitely be staying at the Mariott again!
The staff was extremely helpful and cordial. Only Double Beds available for my stay. We requested King bed for our stay. Also valet parking wasn't available for our stay.
The staff was good, location was good, beds were comfortable. (However, we were put in a two-queen room when we asked for a king.) Starbucks in the hotel was convenient, however I was used to free coffee for guests at other Marriott franchises, so that was a little disappointing. I really wish that there had been more drawer space. It was inconvenient for staying a week, though I suppose most people staying are just there for a convention.
Offers valet parking only
Staff was very accommodating, the hotel was clean and excellent condition The pillows were feather pillow which was very uncomfortable, when I asked for foam pillows they were out, I guess other guest wanted foam pillows. WiFi was expensive I don't understand when you check into a cheaper hotel it is free, now days WiFi is just as used as TV and they don't charge for that.
Spacious, clean rooms, in a great location (very close to Emeril's/the WWII Museum/Harrah's and only a 15 minute walk to the French quarter), at a fantastic price. You could do a lot worse at this price point with not that much more upside. We didn't even take advantage of the gym or free breakfast. We liked it. We weren't expecting to be wowed upon arrival and we weren't. A lot of families stayed, and therefore there was some noise. Nothing unreasonable.
Room size and amenities were great. You could hear the rooms above and next to you.
The room was great and better than described. Powerful AC/Heat Unit. The Kitchenette had cookware and dishes, a dishwasher, full size fridge, two stovetops, a large coffee maker, large sink, and table for two seperate of the living space. There was a decent sized pull out couch, coffee table, and large desk. Large Closet and fantastic shower pressure. Garden and pool are enclosed from street view. Basketball court and fitness center. Free Breakfast options that were beyond expectation in variety and quality. 4 short blocks on straight line from convention center. I was closer and paying less than most attendees. The employees were the best, though. They checked my bags since I got in for a conference at the Convention Center early, gave me free trolley tokens and advice for touring, easy to talk to, and met all of my needs. Only 4 blocks away Street-side hotel rooms in ANY part of downtown New Orleans can be loud on Friday and Saturdays, and my room was ground floor street side.
Breakfast is awesome and unlimited. They have special events in the evening as well offering the guests snacks.
Muito limpo, café da manhã com grande variedade. Gostaria definitivamente reservar novamente.
A equipe era ótima, os quartos eram limpos e arrumados. A piscina era boa, limpa e filtrada. E a localização era conveniente, com uma vista agradável O preço do manobrista era um pouco caro
Everything was great- friendly staff, convenient location, free parking, hot breakfast, and pet friendly. The only thing i wold really request would be a fridge in the bedroom and a rug or carpet on the wooden stairs in the upper corner of the building. During a rainy morning, I slipped down several steps on the way to breakfast.
The staff was very professional and helpful, friendly and with a very present concept of service. Good view of the city, quiet within walking distance of all the action the toilet bowl was a bit old and chipped
Awesome staff after being disenchanted by Expedia booking. Had to scramble and this was an awesome experience. Nothing!
Great restaurant service and variety especially BF Great Wi-Fi Great price on Kayak Young female at Front Desk waited on 4 people at one time Stored luggage and kept my car for 2 hours to eat lunch after checkout better directions to second elevator which is at the end of the wall
Nice The facilities and staff are rude and not reasonable at all. They just keep saying sorry but like everyone can agree, when someone says sorry so many times they do not mean one word of it.
Customer service was really good. The restaurant in the hotel was awesome. This is an old hotel. The elevator is bee old and slow. In fact an employee was in the elevator with me and she had to jump up and down to get the elevator to move. The tub in the bathroom was a bit scratched up. The rooms are very small. There was old food in our fridge. The valet is a bit confusing when you first arrive. It takes 20 minutes to get your car.
The staff were wonderful, helped us and went beyond to help us. We enjoyed our trip very much! Nothing.
Amazing location, close to everything. Walking distance to French Quarter and river walk The bed was a little too hard have me back pain.
On the Saturday night of mice day somebody was two and he berated to get into his room and was sleeping on the floor. Hotel staff person walked by as I was leaving my room and did not address the person sleeping there.
Our bed was so comfortable.
It was center to everything, on the street car line, and rooms were quiet and cold!!! Great place
Awesome location. Close to everything I wanted to see. No pool but it's OK. Wasn't in the hotel much anyway
Went to the Smoothie King Center to watch the Pelicans game. This hotel was within a 5 min walk. Room was large Room was clean - Hotel feels very new. Finding the parking garage was more challenging than assumed. There is a construction adjacent to the building. Made for an early morning wake-up call.
Very clean and friendly staff. Terrible parking
Close to sightseeing BED BUGS! PARKING ISNT 14 DOLLARS! HORRIBLE SERVICR!
Room seemed clean, had a mini fridge and microwave and a nice office area. The parking situation is ridiculous. They have a small lot that you can park in for free if there's room, but if not you have to park in the hospital parking for like $18/night. Why can't the hotel clear a deal with the hospital and let guests stay in their garage without expense?
Really nice hotel. Great for anyone who is looking to be close to bourbon street, but doesn't want to be so close that they can't sleepy thanks to all the noise. Staff was amazingly friendly. Wish there could have been more food at breakfast.
Coldest shower ever. Very thin walls. We were woken up several times from people just getting ice. Very overpriced!
I loved that it was walking distances to Bourbon Street, Walking distances to shopping centers and an awesome location for transit transportation. The Trolley drop off and pick you up right outside of the hotel and it's very cheap. $3 for a 24 HR riding pass. I love the price of the hotel and the fact that they allowed my check out to be at 12pm when asked. I didn't like that the hotel didn't have continental Breakfast as its stated during online registration
The hotel is ideally located on Canal Street. It is close enough to the French Quarter, that a walk takes about 15 minutes, but far enough that you do not have the noise, the dirt, or the crowds. It was agony trying to get information about parking. It took several attempts to get someone to answer the phone. The first employee was not helpful. I called a second time and got someone who gave me the phone number for the parking garage. I called the garage number, and the agent gave me the address and the rates, which was my original purpose.
When I showed up my reservation had been canceled. I was on the phone for over a hour trying to get things straight. We were finally put in a room after they told us there were no more rooms available. The room we were put smelled awful clearly people had been smoking in it all night long. They ended up moving us to another new room. We ended up missing our dinner reservation, making our friends wait, and were late to the event we were there for. Overall the worse hotel experience I have ever had.
Location.. Right on Canal & Blocks away from Bourbon St Trolley & Bus Stops across the street Staff was wonderful. Especially our morning staff(sorry forgot her name). She went the extra mile. Gave us 2(FREE) trolley passes so my husband & I ventured out in N. Orleans. Nite & all around staff was very courteous. OVERALL...Great stay PILLOWS WERE TOOOOO SMALL.: We travel a lot & never saw some pillows that small. look like sofa throw pillows. Towels: but NO wash rags the following day(I'm sure they would have supplied sum if I'd called but we travel with some. PRICE: We paid $209.00 per nite & the Marriot few blocks away was $239, I know bc family stay there....
It was very hot like the air wasn't working,but beside everything else was OK.
Great customer service. Water was left in tub... Iron leaked water. Walls thin you can here everything.
We loved that this hotel was only walking distance to Bourbon Street. We hated that parking was not included in our stay. The parking decks are about 2 blocks away and are $20+ per night.
Clean, comfortable, close to French Quarter. There was a fridge & microwave in the room. ( but signs asking you not to take food upstairs) Queen Suite had a Full sized bed not a Queen. In room information indicated that breakfast was included. (It was NOT) No valuables safe in the room. Elevators a little sketchy. Great view of a parking deck. No closet light