I stayed in this hotel in August 2012. It was the hot off season for Muscat, so the hotel gave me an excepionally low rate. This was the best deal I have revieved from a Ritz Carleton ever. Great pool and beach area. Hotel lobby very nice. However, the food was only average.
My husband and I stayed at this hotel resort for 2 nights, 3 days - July 2009. Staff were very friendly and helpful. The atmosphere of this hotel was wonderful. Beautiful location and setting. The lagoon access room we reserved was wonderful. One of 3 infinity pools was right off of our balcony - perfect! Room was well stocked, clean and comfortable - definitely 5 star.The outdoor facilities (swimming pools, pool side service, water sports) were great! Many complimentary water sports to take part in - water aerobic class, kayaking and snorkelling to name a few . The sea was a bit rough the first and third day but the water temps were perfect! Gardens were in immaculate shape! While at the beach free towels were offered to use and also a small cooler with water, mister and cold facecloths! However not all the restaurants were open and the ones that were open were not all that exceptional which is what you would expect from a 5 star hotel which is as expensive as the Al Bustan.. T...
courtesy of the staff, design and quality, attention to detail, feeling special
the gardens were amazing and the breakfast buffet fantastic and included in the price the rooms had showers only it was a shame there was no baths, the lighting made if difficult to see however made the rooms look great. The room design was all about making them look fantastic but they lack practicalities like some where to put clothes or hang towels. The hotel is on the beach but it's not a pretty spot there are better beach hotels like the omani dive centre
The friendliness and efficiency of the staff - nothing was too much trouble. Food was great. The setting is not ideal being near to a factory but other than on the beach you can't see it. The beach is average.
The incredibly beautiful rooms and grounds; the food which was for the most part gourmet; the extremely professional staff; the location/beach Value for the money....it was definitely on the expensive side.
Stunning contemporary hotel with as real luxury feel.
Spacious and clean room. Breakfast was good. Staff in restaurant was excellent. Ladies in reception were concentrating more to each other than to customer. They didn't know the difference between credit and debit and asked if I have another card (which I gave to them because I noticed that it was hopeless to discuss with them). We gave list of goods which we took from mini bar but they didn't accept it. From their own list was missing goods. It was not question about big money but I would like to see that persons who are working in reception should take eye contact to customer and not just murmur with each other.
Very limited choice of restaurants and not normal Golden Tulip standard of food
Could not Check in until 1am! I arrived at the hotel at 11pm!
It was close to the airport This hotel it too expensive for what a dump it is. This is a hotel that should have be either raised or totally remodeled a long time ago.
poor check in / check out, but apart from that.... very good.
only stayed at your hotel for 7 hours, while waiting for later flight home in London. The room was fine, and the evening buffet was excellent! However the reason we stayed with you, was to send words, pictures, and video to London. Myself and my travelling companion are both journalists, and were working from the Hotel. We found your internet service very poor and slow, and for most people working from a Hotel away from home or office, internet speed is of paramount importance. if you want to attract business people to your Hotel, internet speed, ease, and access in your rooms is very important!
hotel staff is cold. swimming pool is cold. furnitures in the room are old. BUT prices are high. I really don't understand why it is a 4 stars hotel !
Close to Airport and Exhibition Car Parking space is not enough
proximity to airport cost
Pleasant hotel,clean but in need of refurbishment. Staff were very polite and welcoming. Convenient location for airport which is ideal for the business traveller. Bar is lacking in atmosphere. I thought the bar lacked atmosphere, however as I only stayed for one drink this was not a problem
Excellent hotel for extended stay as they provide kitchen and utensils if you are interested in cooking your own food. located in a mall with theater so convenient for shopping and catching up with a movie. Breakfast. Room rate included breakfast. But very limited options, all below par quality. Omelette - dont order. it is egg fried in oil. they pour atleast 10 teaspoons of oil and then egg. so basically the egg is fried.
Positives: 1. Location 2. Parking 3. Room size 4. Staff friendliness 5. Breakfast variety and setting Negatives: 1. Sound proofing poor 2. Table lamps with broken or missing floor switches 3. Inconsistent towel supply; varying every day 4. Some metal works in bathroom rusty 5. Armchairs were useless and I challenge any human being to be able to sit comfortably on them (later got them changed with slightly better but still uncomfortable ones). 6. Delivery of morning paper inconsistent, one day there, another day not. 7. TV picture quality very poor 8. Refrigerator not cooling (later got it replaced with a working one) 9. No advertisement of New Year party held in the hotel (found about it the day before by accident) 10. TV size not matching with room size 11. Poor lighting in the room.
We had a room were it faced the Indian church and they had festival going on the entire time.(very noicy and loud) We had one towel in the room and had to call for more , twice. Since the festival was going on the parking lot was full and there was no parking. The Hotel chrges of tourist fee and service charge is so expensive(might wanna mentioned the % in the hotel description)
Nice swimming pool and the gym was good
The Japanese Restaurant on the top floor is excellent. Cheap internet access. Decent selection at breakfast. It is also centrally located for exploring old Muscat and beyond. On our first night the noise from the pub "Nuts and Bolts" was horrendous with the Music booming right through the building. We were on the 4th floor and i would hate to think what it would have been like on a lower floor. This was a Thursday night (it went on until 3am) and thankfully we did not hear it again for the rest of our stay.
Nice clean room, good breakfast, nice pool. Location not good for beach.
Staff were lovely and the food in the coffee shop was very good The hotel is very dated and badly decorated. It is extremely expensive for what it is. It was at best, a 3 star hotel, not 4 star as advertised. For that price, I should have spent a little more and booked a Hyatt or Sheraton.
This is a good and clean hotel with excellent housekeeping services. The staff were helpful and there is also adequate parking within the hotel complex. The hotel should invest a bit in promoting the different facilities of the hotel i.e. during check-in, the staff should speak about the Japanese restaurant, pool timings, pastry shop etc.
It is a decent family Hotel for short stays...
The courtesy of Omani staffs in the Hotel The hotel is very old, needs a complete revamp. The size of the room is very small for the amount charged. The furniture in the room are very old. There is no feel good factor when staying in the hotel
We were given a quiet room on the 6th non smoking floor and we had a panoramic view south across Muscat.The hotel has an outdoor pool which is quite adequate and is close to the old parts of Muscat with the souks and palace The outdoor sunloungers are of the cheap plastic type
Cleanliness & services are really good. For business travellers, we need wireless internet services, in the room or in lobby or even in the restaurant. Other than business centre there is no wire less internet service. Dial up services in the room is very poor, you dail up today and you may get the connection tomorrow ( Insha Allah )
The saty was comfortable. Spred for the Breakfast and delayed service of housekeeping.
That the amazingly beautiful beach was few minutes walk away!
staff is friendly, walking distance to the corniche and beach, the pool is not very inviting, definitely not a ****hotel, unfortunately there is construction work next to the hotel, if you live in one of the room next to it, it can be very disturbing,
their general manager very friendly, hotel staff also friendly with us. only service not so good. their services quite slow. I'm booking for a queen bed, but they give me a double single bed. Their excuse, the room is full. The main thing is, I need to pay for queen bed rate. Its not fair for me as a guest in this hotel. Others than that, is good.
peaceful and calm environment
Helpful and friendly staff. Great rock bar downstairs with a great atmosphere. Was given a room above another nightclub on the first night and a twin room. Next morning when I asked for a double bed in another part of the hotel they gave me the junior suite! Throughout the stay any concern on my side was met with complete and effective service recovery. It's near a very nice quiet beach. You can walk there in 2 minutes. Hotel parking is ample. Breakfast is standard - definitley not punching above their weight there - but acceptable. The first room I stayed in (and many public areas) was very tired looking with a stained carpet and cheap furniture - like a Mediterranean tourist hotel if you like. It didn't feel 4 star. Still overall you get what you pay for, people are what is most important and in that respect it is good value for money.
The location has been excellent. The air conditioning was a little bit noisy. Poor reception of TV stations.
It will be the last hotel on earth for me and my family to visit next time. This is not a 4 star hotel. To us it is not even a single star hotel.
Good value for money, choice of restaurants,great location for beach or town. Staff were very friendly and helpful. Not the hotels fault but there was a building site right outside our bedroom window. Didn't need an alarm clock.
the internet didnt work, th staff on the front desk couldnt b bothered, the pool lookd like it hadnt ben used in years, there wasnt any shop in the hotel to buy cigarettes o something
Every thing was excellent
Good location with easy access to the airport. Business hotel which caters to business travel requirements with service and speed.
the location of the hotel is excellent and the modern style is clean and the rooms were very comfortable the service was very poor and the hotel was much too expensive in relation to other similar muscat hotels.
Calories-Ghali Hello I hope reduce the price of the hotel until we repeat his visit
It is a good hotel, curtious staff.
Very good buffet breakfast and very modern forniture i could hear the tv of the other room
The swimmng pool on the roof was pleasant with nice views over the city of Muscat. The roof top bar was a relaxing place to eat and drink. The room was very small with no view, there was no wireless internet connection and overall seemed expensive
It was a holiday and rooms were scarce. At least we had a room. There was confusion with the bookings.com reservation and we were turned away the first night we had booked. The location was difficult to reach and rather unpleasant. Not for vacationers.
The best issue was the staff of the hotel specially at reception. Cleanliness
The design of the hotel and colours.