We had to cancel our honeymoon and travel back home because of weather. We stayed here on the drive back to get some rest after a long drive. The room and staff were amazing and very helpful. They made our stay memorable. We will be returning to this hotel again when traveling through town.
The place was very classy and the staff extremely friendly.
The pool and location of the hotel
The staff was incredibly friendly and sweet with my 2 year old son. The breakfast was fun and had tons of options, we loved it. Our room was dirty. I had to look for one of my son's toys and therefore I inspected it thoroughly...under the bed was gross as was in the couch cushions and there was grime on the floor. There were cigarette burns in the couch. The pool was freezing. The hot tub was not properly treated and smelled like body odor and sweat (honestly, it was gross. we got out after a couple minutes and went back to the room to take HOT showers, then spent the next few hours hoping we didn't get skin rashes). The parking lot was full and I had to park across the street in a scary lot a block away and then run back to the hotel at night. Luckily I was told this by another hotel guest who had just found this out on his own. Once I returned I had to get the money I paid for parking refunded...so stupid and the whole process took forever. Overall not run well, totally ruined my trust in Embassy Suites always being a safe bet when we travel.
This is a great location on the river right next to the Entertainment district had to call for maintenance for AC to get fixed first night, it drips from the air return into the room leaving the carpet wet below. The carpet was worn and ragged in this spot. Paint was peeling in the bathroom ceiling, cleaning staff didn't touch room after first night or leave fresh towels. Front desk wa responsive with issues, but these are things that shouldn't happen
Great location and great breakfast. Staff handled complaints quickly.. Mold behind nightstand in our first room. Switched to another room, and it was still really humid. $10 to park. Glass shower with no door spray water all over the bathroom.
RIGHT NEXT TO BALL PARK THE BUGS IN ROOM
The room was spacious and comfortable. The lobby area very nice. I didn't like having to pay $10 or $15 extra to park. My reservation with Kayak said parking would cost only $5 a day. I don't think it should have cost anything. Also, the linen on one of the beds was stained.
Good quality room, breakfast was very good. Clean facilities. Had to pay for parking. Ridiculous to pay that much for room and still have to pay additional fee's to park.