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Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
Very comfortable room, nice customer service, good lake view.
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
close to the city and confortable hotel
Simpatia e educacao dos funcionarios
Excelente localização de frente para o Lago e perto da parte antiga e comercial da cidade. Quartos luxuosos,super espaçosos e muito confortaveis, os com vista para o lago são melhores que os outros.Os funcionarios são atenciosos e gentis. O cafe da manhã é muito caro ( 35 euros) , para o que é oferecido.
Pessoal do hotel bastante agradavel e prestativo.
Excelente hotel, muito confortável e com muito charme. Voltarei concerteza. Não é barato, mas tendo em conta a história e qualidade do hotel, tem uma boa relação qualidade-preço. Penso que um hotel desta gama e pelo que preço que paguei, o pequeno-almoço deveria estar incluído. Muito desagradável também era o facto de ameaçar o desconto no cartão de crédito do valor dos binóculos e guarda-chuva que estavam no quarto (mas que eu não pedi), caso estes "desaparecessem". Não me é simpático que desconfiem de mim e que me ameacem.
Atendimento, local, limpeza
Great location to explore Luzern and the surrounding country side - all sites (and rail station) within walking distance. Friendly, helpful and efficient staff. Comfortable room for a good price. Nice restaurant and bar with a garden terrace.
friendly staff, for a swiss hotel. No aircon, rooms were not of a good quality, room close to a noisy road
location & ambience of the hotel no
Excellent location to the city and Lake activities all within walking distance. Room was large with great windows for light, desk, sofa and chair. Elevator. Exellent restaurant on site and breakfast was lovely in a small outside courtyard/garden. Hotel staff very helpful and friendly.
excellent location, nice room, very friendly staff, makes you feel welcome, air condition would be nice
This hotel is extremely well located for sightseeing in Lucerne - a one minute walk to the large church (forget it's name) and a ten minute walk to the Chapel Bridge. The room was large and the bed comfortable. Nice decor. Breakfast was a real treat. Staff were helpful in making dinner reservations. Some other reviewers mentioned the church bells. We found them charming and with the windows closed we did not even hear them overnight. This is definitely not a complaint, but even with the presence of an elevator to all floors, some persons **might** have problems going up and down the few stairs in the hallway. In our case, a staff person helped us up with our luggage.
Good location. Easy to find from train station. Excellent breakfast. Nice small hotel.
The excellent, friendly and attentive service from all the staff. The splendid vegetarian restaurant, imaginative menus, well cooked and well presented. The absence of tea and coffee making facilities in the room.
The staff remembered us from last year. The food was just as good as before and the location is great. Nothing
location, staff, rooms Rooms tended to be warm (no A/C or A/C ineffective) and had some traffic noise
Central location The room we were in had a bathroom with a clear glass door whchi made the toilet clearly visible from the sleeping area! When we complained they said " is that a problem?". We solved it by taping newspapers to the door with band-aids.
Very interesting rooms in 15th century building. Perfect location. Great off site secure parking. A bit pricey, but this may be due to the dollar weakness against the CHF.
Loved the friendly staff and their knowledge of English was very helpful for me. The location was ideal
The staff were generally pleasant and helpful. All the rooms are listed as wireless connected. When my computer did not work in the room I was given, they were willing to change my room the following day when another room became available. The hotel was much smaller than I expected. I came with a large roller type suitcase expecting to use elevators. This hotel has elevators between floors which requires one to use the stairs at some point when moving around in the hotel. A baby crib was left in the hallway for storage in front of my room. This gave the hotel a cramped appearance and the feel of a boarding house more than a hotel. The image I had from the website did not match the reality.
Friendly helpful staff. Great location with easy access to the old town and other sights. Lack of air conditioning meant it was very hot in the room, and it was in a noisy location to have the windows open. The rate was expensive - more that it is really worth, but it was cheaper than other hotels at the time.
great shower and staff smelt of smoke and very noisy - early morning personal wake up of other guests meant all have to wake up. Clock chimed loudly every 30mins so no sleep either. Not really like a hotel more like decent rooms above 3 restaurants.
This is my worst experience of life by booking.com hotels, for me this hotel was cost arround 50 frank where as I pay arround 260 frank, then extra for parking, room was full of mosquitos,was very hot in aircondition system,very old hotel, for me it was like no star hotel, where as they claim as an 4star hotel. There is nothing I like ,its my worst experience of life pay very high and get totally opposite thinking for what I payirequest booking.com, please dont offer this hotel any molre to his valued customers.
Staff very friendly and helpful. Breakfast very good. Its central location does make it a bit noisy at night from traffic in the main roads.
Muito limpo, boa localização e bom café da manhã. Moveis muito antigos e gastos sem nenhuma concordãncia entre eles criando uma ambiente nada acolhededor. As cortinas muito estampadas, nada agradaveis ao ambiente. A cortina do banheiro combinaria melhor no ambiente do quarto.E...FALTA Frigobar!!!!!!!!!!!!!!!!
Conforto das instalaçoes e localização.
Bom atendimento do pessoal em geral. Acesso a internet gratuito e fácil. Café da manhã com boa diversidade de itens. A localização não é das melhores, cerca de 10 minutos a pé para se chegar ao local mais central e de interesse turístico. Os sinos das igrejas próximas de manhã cedo incomoda quem pretende dormir um pouco mais.