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Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
Look of hotel Location a bit far from things to do.
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
The 48$ parking fee is simply outrageous.
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
the check in staff was rude
Great price, service and convenience downtown. Very good breakfast. Moldy smell from A/C in our room. Expensive parking $40.
Nice big rooms, convenient location Open lobby was very pretty as was my hotel room
tHEY DID NOT HAVE MY RESERVATION BECAUSE ALTHOUGH I BOOKED IT IN kYAK THIS WAS ACTUALLY PROCESSED THROUGH A 3RD PARTY VENDOR . it took 45 minutes to get it straightened out.
pay for internet access? noisy - next to freeway
Great bar and restaurants on site. Great little shop with excellent variety of food and drink options along with adorable gifts. Great room service - yummy breakfast! Good customer service. King size room was great with no issues. Only minor comment we could make would be the hotel elevators - seem to be under renovation which is hopefully a good thing as they were a bit shaky and scary with one half of the elevators completely out of service.
They sold my reservation and wanted me to stay in a Sheraton in Universal city putting me about an hour out with traffic and my appointment was at 530pm in downtown LA and 7am at the LA hotel the next morning. They blamed Kayak and stated that "you" sell reservations when open reservations don't exist. They took no blame or responsibility. I had to stay in another hotel near LA hotel because my appointment was at 7am there at LA hotel! I want my money back
The rooms were big as well as the bathrooms. The hotel itself was decorated nicely. When I was there, all but one elevator was broken and it would take 15 minutes or more for an elevator to come. There were lines of 20 people or more waiting on the elevator. It was awful. Also, valet is slow. The only parking is valet for $35/night which is fine, however it would take way too long to get your car. They weren't organized very well.
It's cheaper than most LA Hotels. Have to pay for parking and wifi. They would allow guests to check in before me (my reservation). Have to check out at front desk.
Comfortable, pretty clean, LOOKS luxurious, all the basic amenities , good location (but you still need a taxi or a car) expired elevator inspection certificates, decor and interior design is booshie - you can tell they threw some decor over the old hotel, small pool, not enough towels, expensive for price
Clean, good location Really small bed, staff were with bad attitudes when we were asking for some more blankets.
This hotel is in transition and making an very honest effort to make it into a destination for all travelers. They are doing a good job. change takes time and with that. Elevators are not up to par and there is a feeling of being in a "remodel" but the staff is great and I would return without pause ATM was a real pain. Have to follow up with my bank because it did the entire transaction but for giving me my money. Parking being a separate charge is a miss too
Extremely not happy with my stay. The staff were the worst. Once we arrived they didn't open the door, the staff were talking together and ignore us. We took our bags by ourselves. We paid $35 for the valet parking per day and it wasn't worth the price at all. We have to wait for a long time to get the car. Also, the staff treated us very badly. If it's four stars hotel, they should have more sophisticated staff. Not worth the price. Not realistic in the reviews.
Eu não gostei da minha estadia! Fiz minha reserva há 2 meses. Quando cheguei, eles não me deram o quarto correto. Estava reservado para outra pessoa! Tudo foi ruim. Não recomendo!
O preço foi decente para um hotel de 2 estrelas. É bom para passar a noite, que foi o nosso uso. Ótimo manobrista, sempre atencioso. Corredor e quarto pequeno abafado.
É limpo e confortável, eu gostei. É muito longe da estação de metrô, você precisa usar o ônibus.
É barato e com localização central. É um lugar pra dormir. Quartos pequenos e abafados. As janelas não abrem.
Perto do tribunal. Não há local para obter comida no hotel.
Victor, o manobrista, foi muito simpático e prestativo. Tirando isso, o quarto era pequeno e simples mas funcionou como um lugar para dormir durante a noite. Fiquei surpreso de ter que pagar pelo estacionamento. O suporte de TV estava quebrado mas foi ok. A cama precisa ser substituída em breve. Dá pra ver que foi usada bastante.