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Staff is friendly and effecient.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
I love everything about this hotel ,great staff great view beautiful hotel
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
Very clean, staff was incredibly nice, free water bottles
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
Great place. I like the Ace. Cool rooftop bar. My only hang-up is that there was some serious construction outside. I would have liked to have known this ahead of time. I'll definitely go back after the construction is finished.
everything besides the noise i stay at this place alot and most rooms i've been to are subject to alot of construction noise. such a bummer....
Delivered stylish service and amenities without sacrificing the professionalism of a traditional hotel. Downstairs restaurant particularly good. No closing door on bathroom is highly awkward. Not cute if someone joins you in your room.
The restaurant was great. The beds and linens comfy. City feel is exciting. If you have an eastern facing room I hope you are a morning person.
Hotel itself is beautiful, rooftop bar is pretty cool, attached to wonderful Theater. Looks like a broke New York hipster's studio apartment. All unfinished concrete and the bed looks and feels like a futon. Parking is an extra $38. Only stayed here for convenience to theater. Absurd for the price.
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
Look of hotel Location a bit far from things to do.
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
The 48$ parking fee is simply outrageous.
Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
the check in staff was rude
The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
A Concierge do hotel pareceu, na verdade ser uma cambista. Ela se ofereceu me vender ingressos pelo dobro do preço de bilheteria! O hotel não oferece internet gratuita nos quartos, apesar de não mencionar isso no site. Tinha a disposição 3 computadores para todos os hóspedes. Se quisesse ter acesso do quarto teria que pagar US$ 10/dia.
o bairro little tokyo
Possui boa relacao preco/beneficio. Boa localizacao e atendimento bom. O restaurante do hotel e otimo!
Tudo é muito limpo. Deveria ter pelo menos o estacionamento incluido neste preco. Achei muito pois nao esta incluido cafe da manha, internet e estacionamento.
A localizacao e o conforto que o hotel oferece.
Nada Eu recebi cobranças extras e ninguém retorna minhas ligações.
Proximidade com a "baixa" e com meios de transporte para toda a cidade.
Restaurant great for breakfast; gym was GREAT! Room comfortable and decently appointed. Bathroom a bit Spartan
Close to everything downtown and very Good Breakfast. I felt the parking should have been included with price I spent on the room!
pay for internet access? noisy - next to freeway
Great price, service and convenience downtown. Very good breakfast. Moldy smell from A/C in our room. Expensive parking $40.
This hotel is in transition and making an very honest effort to make it into a destination for all travelers. They are doing a good job. change takes time and with that. Elevators are not up to par and there is a feeling of being in a "remodel" but the staff is great and I would return without pause ATM was a real pain. Have to follow up with my bank because it did the entire transaction but for giving me my money. Parking being a separate charge is a miss too
The rooms were big as well as the bathrooms. The hotel itself was decorated nicely. When I was there, all but one elevator was broken and it would take 15 minutes or more for an elevator to come. There were lines of 20 people or more waiting on the elevator. It was awful. Also, valet is slow. The only parking is valet for $35/night which is fine, however it would take way too long to get your car. They weren't organized very well.
Great bar and restaurants on site. Great little shop with excellent variety of food and drink options along with adorable gifts. Great room service - yummy breakfast! Good customer service. King size room was great with no issues. Only minor comment we could make would be the hotel elevators - seem to be under renovation which is hopefully a good thing as they were a bit shaky and scary with one half of the elevators completely out of service.
Clean, good location Really small bed, staff were with bad attitudes when we were asking for some more blankets.
tHEY DID NOT HAVE MY RESERVATION BECAUSE ALTHOUGH I BOOKED IT IN kYAK THIS WAS ACTUALLY PROCESSED THROUGH A 3RD PARTY VENDOR . it took 45 minutes to get it straightened out.
Nice big rooms, convenient location Open lobby was very pretty as was my hotel room
They sold my reservation and wanted me to stay in a Sheraton in Universal city putting me about an hour out with traffic and my appointment was at 530pm in downtown LA and 7am at the LA hotel the next morning. They blamed Kayak and stated that "you" sell reservations when open reservations don't exist. They took no blame or responsibility. I had to stay in another hotel near LA hotel because my appointment was at 7am there at LA hotel! I want my money back
Comfortable, pretty clean, LOOKS luxurious, all the basic amenities , good location (but you still need a taxi or a car) expired elevator inspection certificates, decor and interior design is booshie - you can tell they threw some decor over the old hotel, small pool, not enough towels, expensive for price
It's cheaper than most LA Hotels. Have to pay for parking and wifi. They would allow guests to check in before me (my reservation). Have to check out at front desk.
Extremely not happy with my stay. The staff were the worst. Once we arrived they didn't open the door, the staff were talking together and ignore us. We took our bags by ourselves. We paid $35 for the valet parking per day and it wasn't worth the price at all. We have to wait for a long time to get the car. Also, the staff treated us very badly. If it's four stars hotel, they should have more sophisticated staff. Not worth the price. Not realistic in the reviews.
O Hotel é tem um saguão muito bonito! Banheiro pequeno e com aspecto antigo.
Gostamos absolutamente de tudo. O Millennium eh maravilhoso em todos os sentidos. Nao existe algo que seja melhor ou pior, tudo eh maravilhoso. Organizacao, limpeza, design, pessoal. Tudo! Gostamos de tudo!
O roof top é espectacular tem uma vista magnifica sobre a cidade, tanto de noite como de dia!!! Como no último andar do hotel tinha uma discoteca, durante a noite havia sempre festas e grandes bebedeiras dos jovens que a frequentavam!
A localização e o aspecto geral do hotel. Melhorar a condição dos banheiros, o hospede não tem a menor privacidade pois a divisão entre quarto e banheiro é de vidro.
hotel com um espirito bastante jovem (preservativos e barras proteicas e mini bar com chave), com um bar e piscina no terraço espectacular e relativamente perto do metro se bem que em LA o metro nao sirva de muito.quarto acima do basico é bastante espaçoso. bom ginasio aberto 24h durante a noite é um pouco barulhento com muito movimento nos corredores e festas espalhadas pelos diferentes quartos mas nao é um hotel para relaxar....fica numa zona onde os estacionamentos sao caros para quem levar carro
Do conforto do hotel Do preço do estacionamento
A localização é perfeita. o hotel dispõe em seu rooftop um local com vista privilegiada da cidade.e é frequentado por muita gente da propria cidade. estando como hospede tem-se direito a acesso aos eventos no bar do rooftop. excelente, Como sempre os restaurantes são terceirizados nesses hotéis. o atendimento muito precário. a menos que sejamos atendidos pelo gerente. tambem muito demorado o café da manhã. O espaçõ é lindo.
A decoracao do quarto e simpatia do staff
Útil para muitas atividades em Little Tokyo. Eles se recusaram a nos dar uma chave extra para o quarto.
Da limpeza e conforto do hotel. O chuveiro do banheiro é muito baixo e as cortinas do box ficam balançando. O ideal seria um box de vidro.
Facilidade para deslocamento.
Apartamento espaçoso e confortável. Por ser descendente de japones, a localização é excelente, me senti na Liberdade SP. A iluminação deixou a desejar. Não existe luz no teto e as lampadas das luminárias laterais eram muito fracas.
Serviço ao cliente, limpo, equipe amigável, e o hotel é definitivamente um Hilton 4 estrelas, a cama era muito confortável Não havia frigobar no meu quarto
Do conforto do quarto, especialmente da cama. O primeiro quarto atribuido situava-se no 12º andar e era quase impossivel dormir com o barulho das máquinas da piscina. Contactada a recepção, foi-nos atribuido prontamente outro quarto, noutro piso.
Realmente uma excelente localização. Quarto foi nice. A equipe foi fantástico. Chuveiro e banheiro era horrível.
Breakfast lounge was excellent. We were able to check in very early by taking handicapped room. Wifi was good. Room layout was nice and residential aspect was nice. Didn't have to prepay. Microwave didn't work and they didn't have a replacement. Coffee wasn't replenished.
great location for Staples Center or Nokia Live. Shopping nearby too. We had an awesome room with a great view! The staff was so friendly! The breakfast buffet was good. The breakfast room had many couch areas as well as tables and chairs. No
Location is good. Rooms are big Not worth the money. No choice for breakfast, they are offering plastic plates and forks for the breakfast
Kitchenette, confortable bed and walking distance to Staples Center. Parking was expensive
The rooms were nice and clean, no noise from the other rooms. service was amazing. Security and hotel transportation was amazing. Best memories will always stay of the first impression that I received when visiting Los Angeles. I give it a five star
Access to downtown area Parking cost
A unica vantagem, eh ter o cafe da manha incluido, e apesar de nao ter muita coisa, tinha paes e frutas diversas, de resto, o hotel nao tem nada de interessante, fraco e caro, assim como os hoteis de Los Angeles, muito ruins pelo valor que cobram... Hotel nao possui garagem, e a que nos indicaram ao lado dele, eh a mais cara da regiao, a 1 quadra tem um parking pela metade do preco. Durante 2 dias faltou agua quente para tomar banho. Meu quarto era estremamante pequeno, e as janelas taun sujas que mal podiamos olhar pra fora.
A localização do hotel é excelente e o café da manhã incluso é de boa qualidade. Deveria ser avisado que eles cobram 15% a mais do valor no cartão de crédito. O estorno só é feito após a conta ser paga.
Good locate Torneira ruim ,ralos entupidos , moveis ruins, fios expostos, decoração ruim , reformas incompletas, net só no entrada
Excelente localização dtla. Limpo e confortável, sem frescura.
proximidade com os principais pontos turisticos de los angeles e facilidade em conseguir um transporte publico, o que e uma aventura em la. ha pouco espaco no salao de cafe da manha, mas nada como compartilhar mesas e experiencias
Fiquei bastante satisfeita com a relação qualidade/preço e com a localização perto de um estacão de Metro. O pequeno-almoço (para um hotem americano) era bastante razoável e variado. O barulho do ar condicionado