The mattresses were too old and lacked firmness.
Full service, location. I booked and paid for a Deluxe King Room with view of Hollywood sign. I received a room near the elevators with a constant machine and elevator running noise. I asked to be moved and was told someone would be right up and after 10 minutes I grew tired of waiting and went down to the front desk. This was already 11PM. I was taken to a new room that had an adjoining door with a party going on in the adjacent room. I asked to be moved AGAIN, eventually to a room with queen bed. The beds were too soft for my taste. There was a curly hair on the soap dish in the shower. I will never stay there again.
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
Loved the location of this hotel. Service was great as well!
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
Staff was ecellent Parking a little too expensive
Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
Ótimos quartos. bom bar. No local maravilhoso restaurantes. Localização maravilhosa. Equipe fantástica.
A música era ótima, assim como a classe dos hóspedes. A equipe foi muito rude e não foi prestativa. Não aceitavam dinheiro pela taxa de acidentes do quarto.
O atendimento dos funcionários, considerando que não dominamos satisfatoriamente o inglês, foi muito bom. O ponto forte do hotel é a sua localização. Atualmente os apartamentos estão bem espaçosos, de cada dois quartos fizeram um. Recomendo.
Gostei da localizacao,quarto,limpeza,e o preco a praca de alimentacao fecha muito cedo pelo local.
Parking is not included in stay. $32 a day.
Extremely friendly front desk staff who were helpful at all times. The valet manager was also extremely nice and always very pleasant. The rooms were clean and updated with a microwave and fridge. There was always coffee, drinks and a snack out by the front desk. A very nice hotel and reasonably priced for the location. Will definitely stay there again if ever in the area. There was a valet and fee to park each day ($32!) but since it's within walking distance to walk of fame I understand why they do it so tourists don't park there.
We enjoyed our stay very much. We were there to be on the Kelly and Michael show after the Oscars. The staff could not have been nicer our room was clean and comfy. I would like to give a shout out the the bartender (Chris). He was very friendly and helpful. We quite enjoyed our conversations with him. Can't think of a thing.
Hotel has some quirks. It is very easy to lock yourself out of the bathroom by inadvertantly pushing the lock button when exiting the bathroom. In addition the bedframes are made of hardwood and are very easy to walk into.
staff anticipated needs and was friendly and helpful. free unlimited snacks. 24-hour pool. delicious mini croissants included in continental breakfast. ice cream machine! no security door chain. no restaurant but they do offer a variety of menus for restaurants who delivers to the room.
O quarto é muito confortável e limpo, o pequeno almoço é bem melhor do que eu esperava, a sua localização em relação a Hollywood é muito boa, no geral agradou-me a estadia. Não utilizei nenhum serviço especial, portanto daquilo que foi a minha experiência de estadia não houve nada que me desagradasse.
Ótimo café da manhã / localização Estacionamento caro
A localização é demais, perto de tudo, logo atraz da calçada da fama, onde você pode disfrutar de um shopping maravilhoso, como várias opções de compras e comidas. 5min de carro da da universal e bem perto dos bairro mais badalados. A limpesa do hotel e os quartos são muito boas, recomendo e se voltar ficarei neste hotel. Não é defeito, mais o hotel tem dois andares e não possui elevador, por isso se ficar no segundo andar, você deverá levar sua malas por um lance de escadas. O café da manha e rasuavel para padrões americanos.
A localização é excelente, 01 quadra da calçada da fama, o quarto é espaçoso e confortável, tem estacionamento free e café da manhã , adorei!!!
A recepção e atenção do front-desk. Sim. Uma única coisa: as escadas. Como cheguei com muita bagagem, senti que as escadas poderiam ser substituídas ou acrescentadas de uma rampa para facilitar os acessos.
localizaçao, comodidade quarto, simpatia dos funcionarios, pequeno-almoço
boa localizaçao,bom atendimento,simples,porem,limpo e com bom custo beneficio.Bom café da manha e internet free nao ha local adequado para o café da manha...o hospede serve-se e senta-se em poucas mesas na entrada do hotel,area externa e mesas com poeira da rua
A localização é excelente, perto de todas as atrações de Hollywood. Funcionários simpáticos e atenciosos. O hotel tem um cheiro bastante agradável e quartos espaçosos. A falta de elevador, pois quem estiver com bagagens é complicado ter que subir escadas.
Our room was a little one bedroom apartment with a full kitchen. Clean and comfortable and quiet. The staff were all very nice & helpful. The location for Hollywood site-seeing is ideal--could not ask for better. Orchid is a quiet side street, but just a few steps away, Hollywood is loud & lively. No complaints!
Room size Laundry facility in car park Location Tiny tired bathroom Kitchen a bit tired Could only access wifi if we were standing at the door to our room which was a long way from the bed!
A clean and comfortable apartment with all the necessities. Location was perfect for our needs and others who are there for Hollywood Blvd. For some this might be a little too closed to the grittier side of Hollywood.
Room was massive for a great price. Ideally located for what we had in mind. Quiet for being so close to Hollywood Blvd.
Clean sheets. Lots of space. Great location for the price. Do not drink the water from the tap or the free coffee from the continental breakfast. Stayed there for three nights with a friend. The first night we celebrated with some old friends and thought we were just hungover in the morning. We drank a lot of water from the tap trying to counter the it. The second morning (not hungover), my friend and I drank a few cups of free coffee while waiting for a friend to pick us up. Both of us got the shakes, sweats and felt nauseous. Didn't put it together until the next morning when I drank more of the free coffee while waiting for a my ride to the airport. Same symptoms. My driver told me he had another guest from the hotel say the same thing.
Loved the look and the set up and the modern rooms The people who run the hotel are super unfriendly. They 'lost' my reservation and didn't care to find it until booking.com called them. They also refused to move their Mercedes out of the circle drive so we could get through and instead told us to back into the busy intersection
Location, the renovations were skin deep and didn't extend to the $150 a night room I was in! The need for some paint and attention to detail were VERY evident. The front desk staff was unfriendly and unhelpful. NO facilities other than a tiny pool and a truly dreadful continental breakfast area.
A localização do hotel é excelente. Fiquei em um quarto que não tinha telefone, a vaso sanitário estava "torto" além de vários azuleijos quebrados no piso do banheiro, nada parecido com as fotos do site. Após reclamação, fomos transferidos para um quarto mais "parecido" com os das fotos.
Localização Gesso no piso, hóspedes/funcionários/pessoas desabrigadas brigando no lobby durante toda a noite, lençóis imundos.
Located just a block away from chinese theatre and hollywood blvd attractions. Free overnight secured parking garage. The hotel is pretty much ran down in all aspects. I think it is unfortunately just bad management as it has the potential to be a jewel...you can tell the hotel had its good years at some point, but today it is just sad. Bad arrangements of furniture in the rooms (meaning large tables and chairs forced to fit small spaces between bed and wall, old and badly maintain wall paper, and really what ,ade me write this review.....extremely dirty. Food was left in the small fridge since who knows when, floors needed a sweep and a mop, dirty windows, with vews of dead plants ... Sad, very sad.
Location Old and worn out