It is well located in centre of Longyearbyen. Panoramic views. Ease of booking excursions, despite issues with new computerised system! Good food, nice restaurant. Comfortable rooms and very helpful staff. Nothing.
Practcal hotel to stay in for two - three nights when wanting to explore Longyearbyen and its surroundings.
Svalbard is just Svalbard. An fantastic experience. No Duty Manager 24 hours a day.
Efficiency; I was in my room without delay, billing was equally fast and slick. No.
Excellent service, nice breakfest also available for people who had to rise early, excellent location and connection to the airport
Hotel staff were very helpful; dinner buffet was tasty.
The lovation was good, the breakfast was good and the restaurant was good.
i liked everything from the position to the quality of the service. very convenient for shopping as it was in the center of longyearbyen. the scenery was spectacular. the breakfasts were very good. you had many options of what you could have. also there is a pub integrated into the hotel where they serve international warm food and drinks.overall my holiday experience in longyearbyen was excellent ???
I liked the hotel loby, the staff and location. The room was comfort and pleasent, nothing special. Regular breakfast was good, but the early breakfast for early leavers was a shame. It is not fair to pay so much money for the hotel and to get such a poor breakfast. I liked the atmosphere, I liked the loby rooms (three), I liked the staff and the pancake afternon.
Excellent facilities, friendly staff, expensive but to be expected on Svalbard, authentic atmosphere
The atmosphere and comfort was excellent. Very quiet, a homey feeling. Since there is only one flight out from Longyearbyen every day, the check-out on the day of departure should be more flexible, so that it could be postponed until 1 p.m.
staff were efficient and friendly arrival and checkout well organised. rooms warme and comfortable
A very good overall experience, nothing extremely superb but everything worked well and efficiently. Friendly and helpful staff. An above average breakfast buffet.
History of it being an upper class gentlemans club house for the coal mines upper management. Beautifully lined with timber lined walls and many old paintings/photos.
nice and clean hotell whit good staff and god location could be a better variation of the breakfast meny
Very attentive and knowledgeable staff, unique atmosphere, great expeditions, plenty of cool places to read, hangout, play games, watch the sky, etc. Centrally located in downtown Longyearbyen Room was a bit difficult if I'd had a partner come with me as they were very small (yet comfortable) bunk-beds, also, you have to remove your shoes every time you come in, and it would've been nice if the hotel would provide "indoor" shoes to all the guests, as I was okay with removing my shoes, but didnt like walking around in my socks everywhere I went in the hotel.
The rooms were spacious and comfortable. Each room is unique in design and decorated/constructed using driftwood and timber. Good sized bathroom with in-floor heating. Be forewarned that rooms do not have TV, telephone, fridge, minibar or wardrobes. I did not consider this to be a negative point, though some people may.Loved the glass-ceiling attic (cognac room)!
Friendly staff. Interior in wonderful woodbuild; feels really authentic. There is none.