The staff was very pleasant - made you feel welcome. The Computer was down at check out so no receipt was available. One was to be sent electronically but nothing has arived.
Proximity to train station, comfortable bed Bathtub wasn't draining, when complained they tried to fixed it but didn't work do they transferred me to another room but I had to get my language myself, the room service guy gave me the key and left. Old painting of the doors.
we order room service, adn the quality and taste of the food was excellent!! and the service very kind.. i was aware not to leave things in the car like gps, laptop, etcccc..and we felt a litlle afraid of going out for a walk... increase security please
I was at a conference - there was everything we needed. The guest rooms were very comfortable - lots of pillows! A few things: A light on the podium in the Grand Ballroom would be a welcome addition. Also the chairs aren't comfortable and they are placed too close together. The escalators were broken. I don't like that you have to go outside, walk a distance, then carry your luggage up stairs to the car, when parked on the roof level.
They need to upgrade their TV's bad!!
In town to visit family and the separate living area in our room provided a great place for us to all gather before and after dinner. The entire suite was spacious, comfortable, and clean. The complimentary breakfast was delicious and had great healthy choices. All the staff were very friendly. The location is great and walking distance to some fabulous eateries. Would definitely return.
proximity to bars and restaurants downtown Some house keeping issues in the room
The hotel is located right downtown and was in walking distance to many restaurants and bars. The rooms themselves were clean and we were on a higher floor in one of the renovated rooms and would recommend this. The only downside were the beds - when I called to make my reservation, I asked for a room with 2 queen beds and was told that is what we had. Apparently, there aren't any queen beds, they are all doubles. We made due but it would have been nice to of been told when making the reservation, it was a girls weekend and there were 4 of us. I also found the pillows were over stuffed and very hard.
Location was good. Room was clean and spacious. Bathroom was not what was shown in picture. Had a tiny tub and shower while the picture showed a spacious glass enclosed shower.
Convenience of have the room and conference in the same location. Loved the food. The hotel restaurant offers a good variety.
Our family really enjoyed the pool and waterslide
The pool area was great Resturant food was poor
we loved the pool area. WHen my 3 year old was disappointed that she was too small to ride the waterslide, the life guards took her to help feed the koi fish! It made her day!
The bed and linens and soaps were fantastic! When I booked on line they did not get my written message until too late.
We were allowed to check in early around noon the day we arrived in London. THe front desk staff was extremely helpful and eager to help with our early arrival. Totaly impressed with the room and level of service. Considered it a great value. Will definitely look for the Quality Suites name agian and have informed freinds and family of the impression we experienced upon arrival and during our stay. Breakfast ended at 9:00 am. We were late and could have used another half hour to enjoy the deal without imposing on the staff. Still had breakfast but were concerned we might be a nuisance to the staff. Never got this impression from the staff but felt odd as we were late and still got served.
Was attending a friend's wedding and visiting. Roof work beginning at 7 am right above my suite for two days . It would have been nice to be forewarned or moved to a different suite.
We had a suite and it was spacious, with a king size bed in a separate room with tv. The living room also had a tv, as well as fridge and sink and table. Also had internet available. Excellent value, right by the mall/401/main street
Great personell: very nice. Also great big and luxury suites. The receptionst already upgraded our suite when she saw we were with three persons. That is great service
everything was perfect; Staff very helpful and smiling. No 0% fat free product for breakfast, no vegetables. I don't blame the hotel though, it seems typical in North America, a shame however for a certain hotel standing that they don't serve more international products.
The bed was really comfortable, and the division of the suite into separate areas by doors was excellent. Microwave, frig, and eating table were helpful. Breakfast was too limited in options.
We had 2 rooms booked, this email you sent us was to Randy Graham, the other room. We love the outlay of your hotel rooms (suites), it feels like a home away from home. They are nice and clean, updated...and the lady at the front desk was excellent. We are considering staying there for our anniversary.
My husband is not well at present and it was wonderful to have the other room for him to rest when he was tired.
i thought the cost of the room was ok. ease of reervation check in was good room was not as neat and clean as the last time we had stayed there. plus the movie value on tv wasmuch higher cost with les value overall both my wife and i were dissapointed this time and we had stayed here several times before
My stay was excellent and exceeded my expectations. N/A
The staff were very friendly and accomodating. The rooms were clean and comfortable, excellent for the price. And there was free lighted parking.
Bad experience homeless people sleeping in the hall two days in a row loud partying and people fighting as well as escorts in and out of the hotel all day
The friendly staff Everything was fine
Easy check in & check out. Close to 401. Ground floor very noisy. Could hear people talking right outside the patio door. On arrival, 3 long dark hairs on one of the pillow cases.
The restaurant has good food reasonable price The room was musty smelling, mold in bathroom, holes in walls paint peeling, the only fresh air was from patio door, no screen and wood was rotting. Common balcony, high security risk. No fridge. The "Meal Plan" is non existant.
We found the hotel in a clean and decent shape.We were pleasantly surprised.
It was ok. Just a place to lay my head at night. Good location for shopping
the parking the room smelled cigarrete
Proximity to shopping and downtown It could be cleaner
The hotel and rooms was very clean and well maintained. The hotel has obviuosly undergone some retro fitting and updating. Staff were friendly. The bed were quite hard.
Perfect place to get away. Peaceful, quiet anf staff was very nice. Room was very clean and felt like my own personal retreat. Cant wait to go back. Parking was across the road in underground parking garage under the market. Lots of parking spots in garage. Cant say enough amazing things about this place. Loved it!!
Location excellent, across the street from farmers market, modern furnishings were a nice treat. Did not get promised bath robes. Were told that the laundry was not delivered. No enough hooks to hang towels.
The room is very good, good decoration and large. 10:30 checkout time is too early, which is not stated in the booking process.
Excellent location Website states 'valet parking' available. However I was told the hotel had no parking, but suggested the Covent Garden Market lot. This lot was not open to the public on the night of my stay 'JLC Passes only' which left me parking at the Galleria Mall. A little ridiculous to have to take a taxi from the parking lot to the hotel (walking distance, but not with luggage). Not enough towels or bathrobes provided. Also, the night staff agreed to a late check-out but the morning staff refused to accomodate this.
For our purpose---location----clean and friendly, competent staff
room was nice and location to jlc parking is a pain across the street
Service was great, location was perfect as we attended a concert at the Labatt Centre. Non traditional style of room was fun. Needed more sitting room.
Marvelous King room was so nice and we did a photo shoot in the room and lots of room and great layout and looking forward to posting some pictures to the motel Facebook page I like the the open layout! I love the bathtub and the shower and the bed was so comfortable and nice soft and firm pillows. Nice furniture worked really well for my photo shoot with 4 models it was a big room lots of Space to move around to take photos!! I will return motel Metro and the staff was so nice and friendly
Fabulous location - steps to the Covent Market (spent a lot of time and money there), and all our other destinations. Very modern tasteful rooms although perhaps a little too heavy on the 'minimalist' side. Great bed and linens. No street noise in our room since we faced the atrium. Other than the AC (see below), very quiet - couldn't hear other rooms. Staff were helpful and responded quickly to any requests. Very noisy air-conditioning - both the blowers and the compressors on the roof (we were in a top floor 'loft' room). Couldn't even hear the TV when the AC kicked on. Parking - had to park under the market that does not have in/out privileges. There was no hotel information in the room i.e. checkout time, phone policies, amenities, room service etc. Only paper cups for the coffee and no cream (just whitener). Our room did not have a bathtub. Only 1 nice chair.
The room was absolutely huge. Easily twice as big as every other equally priced hotel in downtown London. And the bed was so comfortable! My room didn't have a city view, that's all.
Fully renovated. Like a new hotel but with original character of a beautiful old home. Spacious, good food, rich decor with stain glass, wood trim. Feel like we really lucked out with this reservation.
that our reservation got lost and we were told there was no room for us when we arrived. reservation was found in the Manager's computer but wasn't at the front desk. very frustrating
Atmosphere- like stepping back in time!
The food was excellent There was no heat in the room and it was a cool evening. It was difficult sleeping all night.
Kitchen in the roomLocation to downtown Air quality of roomRooms although clean and large felt baron.I would of liked an option to choose between free parking or free breakfast. With a kitchen in my room and the quality of the breakfast, parking would be better value for me.
lots of space in suite constuction in front of hotel
Very spacious room, good breakfast Price
Close distance to downtown and unique restaurants. Room was clean and spacious . Liked the fact it had living room and kitchen . That we had to pay for parking for multiple vehicles . Added to the expense. Room needed some updating .
I was pleasantly surprised by the size of the room, and the available kitchenette. It was a great place to stay in downtown London and was very reasonably priced.
This guest did not leave comments about this hotel.
Beautiful and very spacious!!! Buffet breakfast was also good. Loved how big our suite was. Parking is not free but also not very expensive. Parking Costs $14.
The room was beautiful and it was very centrally located. no
Beautiful room, spacious and clean. Ice maker did not work. No ice available in hotel. Sent to convenience store.
Very clean, nicely decorated, and spacious. Great amenities such as the fitness centre and Internet access for up to 6 people. I would be satisfied to permanently live in an apartment-style room like this. Room description stated 4 dining room chairs. There were only 2. An open concept that connected the kitchen and living room would have been preferable.
This guest did not leave comments about this hotel.
There wasn't much we liked vary rude staff The room ,the hallways,the staff
The amenities were excellent and very clean. The beds however seemed very uncomfortable by today's standards as did the furniture otherwise I would recommend this place to anyone
excellent staff, service was great, was disappointed with breakfast- need more toasters, juice machine not working- no plates - food not stocked - was disorganized
excellent hotel in the grounds of a conference/training centre. Hotel surrounded by green areas in built up area of London. Excellent staff. Breakfast also first rate
The whole experience was great. Atmoshpere.
Because the wedding venue was at the hotel, it was very convenient. Staff made an effort to put other members of our family close together (same floor) without being asked. Hotel was nice, however because we have two adult children we had to rent three rooms as there is the availability of only one bed per room. Can get expensive. Beautiful property though.
Staff was very friendly and helpful. The room was excellent for the work that needed to be completed during my stay. The location was perfect; I enjoyed my walk in the morning and was I close to the hospital for a medical appointment. The food was far more than adequate and was, quite frankly, much better than I expected. The staff in all areas, but particularly in the dining room, were professional, friendly and exceedingly helpful. I will definitely return. I ate alone at dinner as I had travelled to the city for a medical appointment the next morning. The dining room appeared to only accomodate large groups so I was placed in the adjoining room near the pool table. The meal was excellent but the atmosphere was less than relaxing....at first very 'cold' and then quite noisy as the others finished dinner and began to play pool.
receptionist is pleasent, atmosphere is relaxed and calm. the neibourhood is very quite. the room and bathroom were clean and the bed was comfortable. there is no way for getting food or drinks after 19:00 which makes it a problem since the location is far from any shoping facility. you defenitly need a car.
staff was very friendly and helpful, rooms were clean and comfortable
Lovely location, very clean, nice staff, and well priced.
Location is convenient close to the 401 highway. The room was never cleaned or provided with anything during the full two nights stay.
The room was clean and the staff friendly and helpful My room was next to an electrical room so there was a constant humming. Not a problem as I slept well even with the humming.
There should be some thinner pillows available. Those provided are all rather thick. The sofa is too deep for my size and back. One cannot get lumbar support for the lower back because of the depth of the seat.