Cleanliness and genreal ambience
I found the food to be very nice and the rooms were spotless The weather was bad roads were icy and the hotel is up a hill so I found it hard to drive up to the hotel the roads were grited the next morning but the hotel didn't do anything with the hill or the carpark I felt they could have had staff clearing the drive way .the rooms were very hot
Staff were excellent - very friendly and helpful. Location was great - only a few minutes back to City Airport for the flight in the morning. VAlue for money was great. NA
Good food, helpful staff, near to City Airport Bistro rather noisy, not very relaxing
the hotel is lovely, really nice interior the room was nice and clean and very comfortable. we orded room servive and it came very promptly and the staff were lovely. i reaaly enjoyed my stay.
We enjoyed our short stay at The Park Aveue Hotel. We found the hotel to be very comfortable throughout and the staff were very nice and helpful. The rooms are particularly spacious and well equiped with really comfortable beds!! ;-) During our breakfast the following morning we were kinda forgotten about with regards to our tea/coffee and toast but after pointing this out to the breakfast staff they did make amends. Apart from that we were happy with the breakfast. Ample and very tasty. ;-)
Pleasant, helpful staff and clean comfortable rooms. Handy taxi ride to the city centre and plenty of parking.
Friendly staff, very good food, smoking rooms available, I would not stay at a hotel that had no smoking rooms available Nothing
the staff were very friendly and helpful and the services/facilities in the hotel were excellent. We found it difficult to find the hotel but the staff were very helpful
I liked the breakfast. The whole thing was well organised and there was good selection. The room was very cold for the time of year and the bar was closed by the time we got back from the Show that we were in Belfast to see. (approx 10:45pm)
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
Decore and the staff
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
Friendly and helpful.
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
Great location. The bed was excessively hard.
We liked the decor, comfort and the attitude of the staff
It was in the perfect location
friendly atmosphere, good attentive staff in restaurant car park facilities - but this is probably the same in other hotels
Rooms are very clean, comfortable and modern
Location Carpets in hallways and dining area were dirty.
Location location location No
The hotel restaurant was quite expensive as was the room
Found Staff to be very pleasant and extremely helpful Have recommended this hotel to all my family and friends!
Very good breakfast. It is in a strategic position in the very center of Belfast. Nice and clean the relax area (pool, jacuzzi, turkish bath) the staff was not very friendly, they speak fast and with a strange accent, difficult to be understood. The internet costs a lot 3£ / 1 h.
I Liked the fact the Hotel was not too close and not too far from the shopping centre and the main square. The only thing i didnt like was the quality of food been served during evening meal.
Being within walking distance to the shops as this was a Christmas shopping trip. Nothing, liked everything
I had booked for a non smoking room and was allocated a smoking room. Minor point but it was still an oversight on the hotels part.
Comfortable, very clean, polite staff and good food
Fast, friendly service, excellent food & accommodation, efficient late bar and the valet car parking facility in a busy City centre is a definate plus.
Staff were very friendly and patient. My booking wasn't registered with the hotel when i arrived. Unsure if this was a booking.com error or hotel. However the problem was promptly resolved and i had a very pleasant stay.
The very helpful Staff!!
Size and cleanliness of room and large screen TV Poor for guest car parking - I found this a big disappointment
Great location, great staff! Room was spacious for 3 people! Enjoyed it very much! Highly recommend
Convient downtown hotel. Helpful staff, great amenities. Historic grand dame. Bit pricey.
Good room - excellent resturant - great location Was able to write clean me in the dust on the wardrobe shelf. My colleague was unable to check in until after 3pm and only then because we insisted that a room be made available before we left for an afternoon/evening meeting
Location was good and the room was clean. I felt the clientel were suited to a stag/hen party atmosphere. The fighting outside the door was not helpful to ensuring a comfortable stay.
Great location arrived by train, Great Victoria Street station immediately adjacent to hotel. Concierge were very helpful in arranging tours. The room was not large but was comfortable and very clean.
The availability of the Piano Bar into the small hours
Location and room layout
O quarto era excelente, as pessoas muito simpáticas. Nós ficamos numa suite que era num edifício em frente ao hotel, foi um pouco incómodo termos de atravessar a rua para ir tomar o pequeno-almoço ou para ir à recepção porque fomos em Janeiro e estava muito frio.
Decoração, espaços muito confortavéis, staff . quartos espaçosos e limpos. Casa de banho muito bem decorada e moderna.
Da localização. Centro da cidade, 10 minutos de carro do aeroporto George Best City airport (6£ de taxi)
Piece & quiate.
Very luxurious hotel in the centre of Belfast Paid my bill on checking out and was asked had I used anything in mini bar,which I replied no,we never do.On checking my credit card account I was charged £9.50 on a seperate transaction I phoned the hotel and was informed the charge was for three packets of nuts and a bottle of water from the mini bar.I was told it must have been a mistake and apologized for the error.A refund was to be made to my card. Careless mistake by someone but I was not pleased.
It's city centre location is excellent and having a very good restaurant on site with late night entertainment really made the night worthwhile.
everything was first class,from friendliness of staff to the quality of the room and the food. the price was a bit steep, I probably could have got somewhere equally as nice in Belfast for cheaper.
bed very comfy and quiet and its central position. the reception was very dark and uninviting, it wasnt suitable to sit and relax in.
hotel was freezing cold, the food at the wedding reception was non existent, (not sure whether that was at hotels expense or wedding party) the food that was served was cold, i had stomach problems following day.
Everything from the food, the staff and room service. N/A
very relaxing hotel friendly staff and right in the heart of Belfast
I love staying in this hotel on this occasion I mixed up our departure date and the staff were really understanding and allowed us to retain our room for the extra night.I particularily love the whole atmosphere at this hotel and it is always my hotel of choice when visiting Belfast. Nothing we did not like.
This hotel needs serious renovation. The price did not match the quality by a long shot. The hotel needs to improve it's customer service.
Very clean rooms, well appointed bathrooms (ours had shower and tub), umbrellas en suite, nearby to all major city center attractions
Excellent staff: everybody very helpfull, a groom bring me to my room at the arrival, and show me how everything should be used (light for example). Always somebody here just to help. Location in the center of the city, with many nice restaurants around at walking distance. Price of the breakfeast is too expensive compared to thye european standart: 13 GBP for a classical continental breakfeast, and is you want some eggs, sausage or so (the classical english breakfeast), you will need to pay even more.
The accommodation is of a very high standard. Breakfast choice is excellent and the food is very good. The twin room we had, had no space between the beds. It was like a double bed the beds were so close together.
The hotel staff were very helpful and the standard of accommodation was excellent.
Everything was perfect but... in the bathroom there wasn't the toilet brush!
The room was gorgeous, small but had all the space we needed for such a short stay. The bathroom was lovely and little extras liked candles around the room added to it all. None
Loved the location......the bathroom was fantastic !!!! Color scheme in room and had to bypass sunday breakfast......45 Minutes !!!! apparently not enough help.
Gorgeous room, lovely staff although I wouldn't expect anything else in ni, the service is always wonderful in hotels, restaurants, taxis and shops.
The room was lovely, very big, and clean. Location was unbeatable. I felt that the hotel staff did not even know that we were guests at the hotel. It is hard to describe but it was almost like u check in, stay, and check out. The first morning, our door was knocked on twice which woke us up. The second night the fire alarm went off at about 2am and also woke us up.... :(
Very friendly staff in reception and generally service was very good apart from the bar where there were some delays. Nice rooms and very clean. Great location and nice areas to sit and chat Good Internet booking through booking engine was not good as they mistakenly charged for two rooms in advance where as the request was one prepaid room. The bar service on Sat night was not the best as there was a long wait. The directions on your website are very basic for somebody driving from Dublin and could be improved
Staff were welcoming, rooms were lovely. Breakfast was very nice. Staff booked tickets for a show for me and organised an excellent sight seeing tour. The hotel looked for £400 to be put on my credit card which i found a little excessive seeing as cost of my booking was significantly less.
The beds are so comfortable. Bar is lovely. Room was a bit cold, fault with air conditioning.
Proximity to city centre and odysey arena where we were attending an event.
Convenience of location Paying heavily to park
Close to the City Centre ,Lovely views and relaxed setting in bar The only thing I disliked was the price of parking, Very Excessive
Excellent value. Great breakfast. Nice views over Belfast. Hotel now 10 years old. Maintenance not given priority - damaged bathroom door, difficult bath/shower tap. Room 309.
The staff were fantastic especially John at the desk who dealt with our bags and got us a taxi, wonderful people you have working at the belfast hilton, hope to be back again soon
The Staff were helpful but obviously frustrated breakfast was chaos and it took 30 mins to organise paying for parking in an alternative garage
Staff and food Room could have been cleaner
very quiet location, friendly staff, perfect bed there is nice lobby, but they use it as some sort of restaurant. Anyone who wants to check in must go acros lobby full of people, i didnt realy like took at their full msuths os salmon :-) and they where not jappy looking at me either :-)
Room was good, staf were very helpful and went out of their way to make your stay enjoyable. Food in the restaurant was beautiful and was disappointed that we missed out on eating there the second night. Shower didn't work properly so had o hav a bath
I thought the staff were very friendly the food was very good and there was a nice and relaxed atmosphere at the Hotel Nothing
Staff were very friendly and polite, food was excellent and room was comfortable
friendly staff, receptionist very good. nice and warm.however only one towel in the bathroom for a double room and required more coffee sachets. when asked for a top up they delivered within a few minutes. everything was lovely.
Friendly staff, and good restaurant.
How welcoming room, hotel and staff is. I was sorry to stay only one night. The bed is very confortable and with quality linen. The living room is absolutely lovely and even have a computer for free internet use.Nice breakfast too, with some cooked options. If I were to nickpick, I'd say that it would be desiderable a bigger TV screen size ans some more options of cerals for breakfast.
Very good staff, room and breakfast!! Staff was accomodating, room and bathroom was big and breakfast was great. Also had computer we could use in the lounge which was needed for driving directions and internet access. More hotel than b&b, but this was not a real problem.
Lovely friendly reception from boss lady at booking in and at breakfast - comfortable accommodation with all necessary facilities - upgrade from supposedly smaller single bedroom to triple single bed room - overall very clean - excellent shower Some light bulbs inoperative in bedroom - no between-bed table for 'bedside' storage - wallpaper starting to peel in bathroom - black staining within shower cubicle
Good breakfast and freindly staff.
Very friendly and helpful staff. Large room with private bathroom. Computer with free Internet for guest use. Can be very noisy depending on who the other guests are and where they are situated. I had one very quiet night and one extremely noisy one. There's also nothing really there in that area within walking distance. I had a car so it wasn't too big a problem, but it still would have been nice to have been able to find a decent meal without having to drive into city center.
Our room was large and open. Breakfast was really nice. The staff were helpful in booking a city tour for us, and giving us directions.
Well kept, good interior design, really clean and modern inside, great service-host was delightful None
Good communication system, friendly staff. Request re taxi attended to. Facility clean and comfortable Lack of lift facilities, especially with luggage to carry. Lighting quite dim
The staff were exceptionally friendly
Loved the room design; location; car park; dollar value; At check-in the registrar asked if she could help and she booked us into a great restaurant for dinner. The smoked salmon option for breakfast was wonderful. Could use another shelf in the bathroom...and a lift (dragging suitcases upstairs was a 'drag.'
Friendly staff All "hardware" i.e room equipment is a bit very old and very basic. One star rating justified, but never three.
Great hospitality, clean rooms serviced daily, good breakfast menu.. Beds are getting a little tired
The lighting was poor. No bulb in the loo. The room was tatty, the mattress of the lowest quality. There was no obvious heating. V poor.
Couldn't do enough for you, very flexible and accommodating. a real home from home atmosphere. Very friendly and very clean. Room cleaned daily and towels changed as required.
The hostess was friendly. The breakfast was fine. This hotel was sub-standard with regard to cleanliness of rooms. The shower cubicle was not clean, showing black gunge at corners and around edges of tray. The tiles in the shower had mildew on the grout. It was clear that when the door was open, the cleaner did not look behind the shower door to clean. The wooden floor in the bedroom (2) was cracked ie chipped boards. I had to move the bed and dressing table to access sockets for my work. Inside the wardrobes were very dusty and there were quilts and lamps stored in them. The valance on one of the beds was dirty and had not been changed.
Nice place to stay and very central No evening meals available
A very warm greeting on arrival, friendly atmosphere for all of our stay, cleanliness, comfort and excellant food.
Convenient Location Maybe a little traffic noise but not a big deal really. Double glazing helped.
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
Amazing Room and service would highly recommend The selection of food in the great room
Everything, customer service brilliant, highly recommended. Nothing.
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
close to pubs clubs food in hotel was good and reasonably priced having to put money on room account meant i got stung for al lthe drink
location very limited and paid parking
Fast friendly checking, good wifi, good location, lovely rooms. Water could have been a degree or two warmer in the shower but i like it really hot and it was nonetheless fine.
hotel warmth N/A
very clean, good heating system, quiet, central location,friendly staff, good pub. pub smoking area- metal chairs very cold to sit on, also outdoor heater would be appreciated.
Great location mere blocks to central Belfast at a good rate for such a nice hotel in the center of a major city. Parking was a little far away and pricey. Staff while hopeful weren't as friendly as I'm used to. That may be a cultural thing because I'm American and I had previously spent a week in the 'warmer' Republic of Ireland but I found the staff here and at other places in the North to be much less likely to greet you or strike up a conversation. Not a huge deal but for me it helps to make me feel welcomed in a new place.
The Park Inn Hotel is new built, bright and clean with friendly staff, it is located central to Befast City and is a short bus or taxi journey from Belfast City airport. None really, bar prices were what you would expect for a central city location.
Loved it's central location. Very accommodating and appreciated their attention especially in locating a forgotten camera.
The whole thing was great from the staff to the location I would recommend this hotel to anyone and dare them to find fault!!!! Bar was very pricy
It was central to the shoppnig area and close to my business appointment There was no roon in the hotel car park
Excellent value, central location, spotless room, pleasant and helpful staff.
TThe hotel had a nice relaxed, friendly atmosphere. Was close to everything and the staff.were lovely
This hotel is the best value for money in the UK, and one of the most comfortable as well
The staff are fantastic, location across the road from Stormont house and park is fabulous. The food was good and the facilities in the room are very good too. I was in a noisy room to begin with (but was able to move). The room was very warm and the beds have thick duvets all year round.
Great room, and fantastic location, I was off my easyJet flight at Belfast City Airport and in the hotel, within 15 minutes of landing. The service was poor, clearly the hotel does not have enough staff, which was a real let down.
I only stayed 1 night which equates to a few hours but the staff were very friendly and attentive.
The shower presure was very poor, it took ages to rise shampoo out of hair.
This was my first stay at the hotel, i found it to be very good all round and would stay there on my next visit.
no air conditioning, very warm. no fridge facilities.
Staff were very friendly and helpful. It was convenient for what we were doing that weekene.
I thought this hotel was and had everything you could want on a business trip. Clean and tidy,helpful and friendly staff,good food and a great ambience.
The upgrade to a non smoking room provided accommodation which was far superior to that which was booked The name of the suite! I had my fingers crossed on the flight home!