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AT the time I checked out of the hotel, it was pouring rain. The customer service representative stopped what he was doing to walk me to my taxi with an umbrella to prevent me from getting wet. That is what I call "going the extra mile." There was an issue with the language barrier. I am from the US.
The hotel staff were very friendly and helpful. The room was spacious and very comfortable
Nice swimming pool area and terrace. Menu was expensive but food was good.Located in very quiet area with not much to do or see locally.
All the staff made it feel like home during my business trip. Excellent. No.
The staff and the fact that in these area there is a really four star hotel very cosy. The absence of public transport means. I must use only taxi.
The staff were lovely, the room lovely. Breakfast cooked to order The location
booked standard double room and got upgrade to a suite at no extra cost. It was beautiful and the staff were so helpful and professional.
Cleanliness, friendliness and proximity to train station.
The room and the staff.
Cleanliness, location to train station and the desk staff There was nothing
The daytime employees and kitchen staff were excellent The last night my air conditioning broke in the room and they didn't offer to move me to a different room nor could they find me a fan!
The hotel was an excellent value for a one night stay before heading to the beach in Capo Vaticano. The staff was very helpful.
We stayed at this hotel because we had an early morning flight out of Lamezia Terme the following morning. The hotel seems quite new, lovely, and we were upgraded to a suite at no extra charge which was a pleasant surprise and greatly appreciated. It is only about 5 minutes from the airport which was very convenient. I will say that our first impression of the neighborhood was not the best, but there was nothing to be concerned about. The staff at the hotel went out of their way to accommodate us and there was a cute pub, yes pub, a block from the hotel and we had a great dinner with the locals.I would stay here again without hesitation. Lovely!
Very warm and comfortable.Helpful staff and despite being out of season extremely good and well presented food. The hotel is definitely the smartest business in the area where it is situated!
Very friendly and helpful staff. Nice atmosphere. Clean. Good food. For us the room was too hot. We had difficulty sleeping on one or two nights
Firstly, the driving directions given are completely wrong! You get send to small village about 15 km far away from the hotel. When I called the hotel, to get help the person answering was unable to speak English. Secondly, there was no internet in the room. And last but not least, in the room I was given the bed sheets were not changed. They just opened 3 weeks ago so they still may improve.
Fantastic new hotel with great staff and facilities.
The staff was exceptionally helpful in recommending places to eat and directions to locations inside town. The directions to their hotel that you furnished were essentally useless. It took us 21/2 hours of driving time within a 15 mile radius of the city to find the very isolated liocation of this hotel. We were using a printed map and directions from your site as well as a GPS. The adress given was completely inadequate.
The driving directions given are completely wrong and the receptionist at night does not speak any English so calling to hotel and asking for help to find the hotel is pointless. There is no internet in the rooms as described. I have the impression that the staff does not always change the bed sheets before assigning a room to a new guest.
the hotel decor was very modern and it is very convenient for the airport. The toilet was not clean when we arrived (it had been used). The Sunday evening menu selection was very limited.
I did not like it. It is in a not very nice area with no facilities locally to go to, and is only useful for getting quickly to Lamezie airport. We wished we had stayed further out somewher nicer staff were not enthusiatic. Might beok if you were working locally
Its close location to Lamezia Airport.
clean room, hotel is near the airport, so if you have to get a plane it's quite convenient breakfast
Close to Lamezia Terme. This served as a great first stop to refresh after our flight from Canada. Limited english spoken but that is to be expected in the south of Italy.
The hotel is next to the Lamezia Terme airport which is important to check in for an early morning flight. This is a basic hotel with clean, working facilities.
close to everything - eating shopping - cost of taxi from airport - US dollar is low - cost of taxi 40us
The staff was very helpful. When we could not access and print out our boarding passes on the public computer, they brought out the office's computer and we were able to get our boarding passes printed. The waiter at the Restaurant spoke English and was very attentive. They also had an English menue, which was great. The food was excellent. We stayed only one night at the hotel before flying home. It is located about 8 km from the airport in Lamezia Terme in the busy downtown and there really is not much to do once you are there. Of course this did not matter to us, since we were only there for one night.
dining room service friendly and helpfull waiter
Staff members tried to help. Breakfast was good. Electrical didn't work properly. Location of the hotel is in a very run down area of town. Does not seem to warrant being a 4 star hotel, more like 3 at best.
Great staff especially Guiseppe. This hotel perfectly met our requirements. Also make sure you stop into the cafe accross the street - amazing pastries!
The TV They were working on our balcony so it was noisy.
great staff, so helpful and friendly, real family atmosphere, great city... local people very friendly... not many tourists...nice change from busy rome.
We needed a hotel not far from the airport and we were only there extremely briefly overnight but it was perfect.
Room accomodations and staff were excellent
The rooms are very new, clean and up to date. There is a nice view from the balcony area. The staff is extremely helpful and friendly. It is run by a family who takes great pride in providing excellent service and they truly care about their guests. The location is great as it is just walking distance to the active city center. Nicastro is a very nice town, as are the other surrounding small towns , all with very friendly people. The restaurant in the hotel is excellent. It is a fine dining restaurant with very reasonable prices. The menu has great selections, the restaurant is upscale and they have added a nice large flat screen tv for the guests viewing. It's nice to eat at the hotel. Again... the staff was great. They helped in so many ways and are sincerely kind. I will go there again.
Clean and comfortable.
Very close to Lamezia Rail Station and only 10 Euro taxi ride to Airport.Very Friendly Bit old fashioned
Not a great deal, near to train station - train and station noise throughout the night!. Very average hotel.
Friendliness and helpfulness of staff when I arrived late in the evening. Convenient location-near airport and station
Ease and convenience from the Airport. The air conditioning didn't work. The hotel smelt, was dirty and the staff were not helpful.
near airport, only 50 euro, nice manager, easy to find it on GPS of rental car, clean and shows that owners care, near the train station for sitting in cafe and people watching, accurate wake-up call, parking right nearby noisy from others in surrounding rooms, luggage on stairs at all hours, toilet located in the shower, hard bed, Italian channels only, not fun, no place to sit outside and watch the sun set, economy experience
nothing accept its location that was close to the airport. poor cleaniness, poor attitude and facilities.
The staff was very helpful and the location between the train and airport was convenient. No elevator and our bath was strangely configured.
I liked the location of the hotel. It is opposite the train station and not far from the airport Almost everything
we only stayed there one night since we had an extremely early flight the next morning and it´s only two kilometers away from the Lamezia Terme airport. It was not clean and it smelled bad due to artificial cleaning aromas.
The location, the friendliness of the staff and the atmosphere
The evening meal the four of us ordered was very very good and the staff friendly and helpful.
good retaurant friendly staff poor breakfast
hot spring and the food (rappot qualite/prix)
Very kind staff, they even offered us breakfast when we were leaving at 5 a.m. for the airport, even though breakfast is not served as early! The restaurant was closed in the evening we stayed there, but it opened for the hotel-guests. Quite noisy - there were some young men screaming and jumping around at 10 p.m.
The Pizzas at the resturant were Excellent.
The breakfast offered was minimal at best...amoung the worst I have ever had
kind staff, good breakfast small room, old furniture, quite dirty bathroom
Hotel staff went out of their way to understand our English language and provide us with transportation and communication.
The staff couldnt have been more helpful and friendly. I would definiately stay there again. The facilities are limited, but the staff more than make up for that. The area wasnt the best, but it was true italian hospitality
The staff was very friendly. The coffee bar was great gelato out of this world pastries a treat.in southern italy it is hard to find places where english is spoken the staff made a great effort to communicate.
Although getting to the hotel was a task, once there, the accommodations proved to be quite good. The Cantagalli Cafe (attached to the hotel) has superb gelati and cornetti. Their coffee is also very good.
Clean, good dinner, good value, secure car parking, centrally located in a friendly town, itself an ideal location to break our journey to Sicily. No
Clean room + free airport shuttle No wi fi coverage throughout hotel, food at the restaurant not delicious at all, serviced by an old angre lady not speaking other languages than Italian
The pastry and gelato Not a good location; 10km from the airport - 25euro each way to the airport. There is nothing in the town; no restaurant, very old/dirty town.The rooms are across the street from the "very nice" reception in an old building. The furniture is very old, the bathroom needs to be renovated. The picture on the website do not reflect the room we stayed in.
Clean, very friendly and free wifi access.
The weather - the quietness of area No explanation as to where breakfast was to be taken.no restaurants in vacinity