Gorgeous setting and grounds. Beautiful beach and spectacular pool. Large rooms, well appointed. Prompt and courteous service. The food is mostly hodge-podge and gave me and my wife diarrhea. The beach is beautiful, but the water is so turbid you cannot see your hand a few inches below the surface.
Staff in non managerial positions are excellent. They really make an effort and Bahia Principe should acknowledge this. Head chef (Spanish) is brilliant Alcohol is cheap and bottles of premium are refilled with cheaper brands. Management staff medicore Animation is poor although staff do their best. They have a time share sales house which is really absorbing and can ruin a holiday
All the staff members were super friendly and helpful!! Shout out to Hector at the pool bar!! He always hooked you up with your drinks!!! There was nothing I didn't like, exception to the a/c in our room was kinda of noisy and i think needed maintenance. But it still did its job of cooling off the room!! Bahia Principe is an exceptional resort!! Would definitely recommend this to others and can't wait to go back!!
The Spa is great and Inmaculada, one of the massage therapists, is the best! The quality of service from the staff was poor for a hotel that claims to be 5 Stars. It is not a 5 Star hotel, it is a 3 Star hotel. However, I do give credit to the few staff members that are truly dedicated and helpful. Also the drinks were awful, and the beach/pool were dirty. We were told that when the river joins with the sea, it makes the beach dirty. So depends what time of year you visit. You may encounter a dirty beach.
Once you get in, the entrance is GORGEOUS! Everywhere you look makes you feel like you're in the middle of paradise surrounded by palm trees and beautiful flowers. The buffet is okay. Not all of their food is properly heated so expect to eat warm or sometimes even cold food... But, it tastes good. I did experience awful abdominal pain accompanied with diarrhea the first day after eating lunch there. It lasted about 6 hours and I was fine after that. My husband had mild pain towards the end but nothing serious. The Gourmet restaurant was my FAVORITE out of all of the a la carte restaurants. If you want to eat something different and fast, book at the Takara and/or Italian restaurants. They both also offer a buffet on top of their a la carte. Perfect when you do not want to miss their entertainment! Their entertainment at 930pm is OUTSTANDING! From magic shows, the a Lion King play, to a Michael Jackson tribute, to even a CIRCUS... Whatever you do, DO NOT miss them, they are all fantastic. The drinks are pretty good, but do not expect premium/imported drinks unless you pay. That being said, try their coco loco, banana mama, pina colada and mamajuana drinks. They are superb! The staff is very friendly, and they hang out at their hotel when they are off. Weird at first seeing the hotel manager with shorts having a drink, but we didn't mind it. It is far... About 45 mins/an hour from both Santo Domingo and La Romana airports. That translates to expensive taxi drives (about $70-$80 each way). Try to plan your ride in advance or you might be waiting and get frustrated. The company Dominican Quest was the best I found by FAR! Best price and best service. They even wait with a sign with your name on it, and provide a courtesy call on your way to your destination. They take up to 6 people for the same price. You will be paying that if not more for a taxi from the hotel, you simply cannot beat it. There are NO shops or ANYTHING next to the hotel for miles and miles and miles... You get the point. If you want to go somewhere, it HAS to be by taxi or with a tour. Do NOT drive or plan on renting a car unless you are a local with experience. Seriously, just don't. People drive crazy, there are motorcycles everwhere, and noone seems to follow any traffic rules. You still want to rent a car? Get their maximum insurance and bring some cash with you. Some tourists are inconsiderate, leaving cups and straws all over the pool (gross)! They don't seem to have a staff person cleaning the pool during the day, though I will say it was all clean by morning. The beach is not that pretty clear water you are expecting, not because it is dirty, but because there's a river next to it. But because of that you are getting this 4 star hotel at less than $100 per night. Want to see clear water? Do an excursion to Isla Saona. You will not regret it. Don't care much for water and rather have adventure? Their Safari tour is the best one my husband and I have encountered. There was one day we didn't have hot water in our room, but after a call to their concierge service and a few hours later, it was fixed. Also people with kids, beware of staff members selling illegal drugs! The one stand offering henna tattoos by the pool to be specific. The gentleman approached my husband and promised to be discrete. That being said, I didn't see ANYONE using or at any point smelled weed, etc. Just be careful. Lastly, stay away from their Club Priviledge team. They will offer you a gift to listen about their timeshare and might even give you a pitty "I need points for my family" story. If you have at least two hours to kill and are interested in their vacation plan (for GODS SAKE READ all documents line by line, ASK QUESTIONS, and DO NOT trust all you hear or you will be stuck in a 30 year contract) then ask if they can give you a credit towards a tour. At first they will offer you a Dominican package option with rum, coffee and cigars; or a Club option with towel, bag and hats. After not showing interest, we lucked out and got an $80 voucher towards any tour. For 2 hours of our time, it was well worth it. They will say 60 mins or more, trust me... It's closer to two hours. And if you happened to sign their contract and are reading this, please call their club and RCI to find out if all the information you were given is true.
The staff at the restaurants were very accommodating especially at the Olas resturant as were housekeeping, and bell hops. The location was beautiful regardless of the Rainy days. Massages at the spa where excellent as well. Our first day there we had to wait 30 minutes for our room , 20 minutes for luggage and an hour for a towel. Throughout the remainder of the trip towels were very scarce for us, however for patrons with a different color wristband Towels were available.
Being on the beach . overpriced for the food and service . Our special valentines dinner which cost extra got ruined by their poor service and there was no compensation. The people who book excursions just want to sign you up with some kind of activity and forget to tell you details . Most importantly poor English so lack of communication
The best beach. Viva restaurant and the Mexican are the best. Hotel for smokers. I had to visit my pulmonologist doctor. Smokers everywhere. I spend most of the time in my room, because the smokers. Smokers on the beach, in the pool, inside the beach and the pool, smokers everywhere. 2. Eat fast or Glenys will take you off to the Buffet. 3. If you need a Towel in the pool avoid the Young guy light skin with yellow eyes, he is really rude. 4. We had a flood situation in our room and blackout at the middle of the night but Alessandro helped us.
It was a great stay. Employees were very nice and carring. I liked all the activities they had. It was perfect for what we went to do. They at least need to have a faster accesss to internet in the lobby. Wifi was useless.
The beach very unfrendly service. the hotel was to big for me. i leaved one day earlyer as planned and nobody asked me why. one of the barmen did not knew to prepare a mochito - instead he prepared a capirinha. noone from the staff is greeting the guest by passing (there where only 2-3 who made an exception). to few employees for to much guests. the food was not very good. a hotel that i would never ever visit again.
The staff was very unfriendly, unhelpful, and knowledgeable!
Don't know We didn't like receiving a call on our way to the resort and being told that there was a mistake and that there were no rooms available because they were sold out. This was on our way to the place so we had to head back home. This after my card had been charged and the booking confirmed, now I have to wait up to a week to receive my refund. This is totally unacceptable in my book.