Prós: The bed was extra comfy. Maid service was excellent.
Contras: Directions in this huge complex are non existent, so you waste most of your time trying to find your way around and stopping to ask for directions. We were told breakfast was included in our stay ...
Prós: Staff was excellent, very friendly and they truly enjoy providing great customer service. It's very family oriented and you feel at home!
Prós: Everything is amazing
Prós: Bed and pillows were very comfy, view to golf course spectacular, food delicious, except for a few details everything was lovely.
Contras: Front desk: the staff, specifically at check in. They offer a pillow menu but the do not have all the pillows. Air conditioner hits directly to your face when you are sleeping and you can't move ...
Prós: The property and the landscaping were amazing, it reminded me the best of Hawaii, without traveling so far. I will definitely return. My family enjoyed the golf car that came with the room to discover...
Contras: The prices at the restaurants are very expensive there is nothing in between. We needed to go out the property for breakfast, lunch and dinner.
Prós: I would change the bathroom accessories to more modern ones
Contras: Had an extra guy show up and they charged practically the same amount as we paid for the room for one additional roll away. I thought that they could have done much better. Won't stay there ...
Contras: The hotel didn't recognized the reservation made by this application.
Prós: Everything was greatest! We will go again soon.
Prós: The food delivered to the room was basic only. The beach was frustrating as there was no access to waves and the water was two shallow for adult swimming. But it is a beautiful location. Thank you
Prós: É tudo excelente
Prós: Very serene. Upscale. Understated, yet classy. Food, service, staff were exceptional. Guests are always treated with a smile. Great spa service. Fun time at the shooting range. Enjoyed live music ...
Contras: Resort should offer a small café where guests can pick up a small bite, especially a quick breakfast instead of the sit down buffet. Only noticed one store within the lobby area, and it's the ...
Prós: Room was always very well cleaned. The Don Pablo Gourmet was amazing! The staff were always smiley and friendly, Never a problem getting a sunbed, lots to go round. The grounds are beautiful, so ...
Contras: Our room was never cleaned before 3.30, usually 4pm, we did ask for it to be cleaned earlier and it was on one day. There is no airport shuttle, we had to book a 'taxi' through the hotel to ...
Prós: The beach, the pools The golf was nice
Contras: -the internet( by the way, if one's coming from Romania, the registration tool does not recognize the country...) - the way of doing everything based on tips, only: no tip-no (good)service -the ...
Prós: We loved the food, was better than I though. The room was excellent.
Prós: Incredible variety of food. We-can-do-it attitude from employees.
Contras: Food wasn't hot
Prós: Staff really friendly
Prós: Santiago was very nice to us and very helpful To our needs.
Contras: I like the service and I like Johnny he was very good with the activities.
Prós: The bed matress was hard for my back not confy bed !!
Contras: Was all inclusive hotel, the food was good but the alcoholdrink was very bad only the beer was good. Cheap coktails..
Prós: Everything Entertaining and fun
Prós: nice resort, friendly staff, good food, beach is pretty and mostly empty
Contras: shower could be cleaned better, mosquito combat at 6am and very noisy
Prós: Gardening is superbly done. Fully accessible for disabled tourists. Selection of plants and landscaping is a sheer delight. The beach is the best of the Caribbean coast of the Dominican Republic, with...
Contras: Paid the top rate as a Super VIP but did not get more value than what the typical all-inclusive tourist gets for a more affordable packaged deal. Rooms are basic, management is not very helpful--...
Contras: People at the reception stoking credo card pin and then credit card stolen in my room. Huge amount of money taken from my bank account
Prós: A truely enjoyable vacation. Clean rooms and lots of amenities. Wonderful nightly shows.
Prós: The best beach.
Viva restaurant and the Mexican are the best.
Contras: Hotel for smokers.
I had to visit my pulmonologist doctor.
I spend most of the time in my room, because the smokers.
Smokers on the beach, in the pool, inside the beach and the pool, smokers everywhere.
2. Eat fast or Glenys will take you off to the Buffet.
3. If you need a Towel in the pool avoid the Young guy light skin with yellow eyes, he is really rude.
4. We had a flood situation in our room and blackout at the middle of the night but Alessandro helped us.
Prós: I really liked the location is beautiful the staff serving the drinks the food the maid had a wonderful time.
Contras: I really got disappointed when we arrived at the front desk on 8-31-16 the two ladies there were very rude especially with my sister that's blind telling us we suppose to have our passports and ...
Prós: The staff was very friendly, the food was ok. I am definitely coming back next summer. Best vacation of my life!
Contras: There wasn't anything i didn't like but i wish there was more dominican food at the buffet.
Prós: Loved lunch and dinner at Yuca Buffet, specially Mexican night. Loved the Italian Restaurant. Great service at check-in, Benjamin at La Placita, and Ramon at the lobby's bar. Great beach!
Contras: I was expecting phographers nearby capturing our special moments. Poor food and service at Bamboo Restaurant. At Viva Restaurant same thing, it was my wife's bday, told us if we did not pay $15 ...
Prós: I liked the facility itself and I liked the fact that guests were able to dine and participate in activities at both the Palace and the Beach hotels. I liked how the Palace and the Beach connected ...
Contras: I really disliked the food. I was totally disappointed in the quality of the food. I was looking towards enjoying some really good 'Dominicano' food but, most of it was not. The little ...
Prós: Being on the beach .
Contras: overpriced for the food and service . Our special valentines dinner which cost extra got ruined by their poor service and there was no compensation. The people who book excursions just want to sign you up with some kind of activity and forget to tell you details . Most importantly poor English so lack of communication
Prós: Great service, good food, friendly staff. It was a blast. Ready to do it all over again.
Prós: It was a great stay. Employees were very nice and carring. I liked all the activities they had. It was perfect for what we went to do.
Contras: They at least need to have a faster accesss to internet in the lobby. Wifi was useless.
Contras: The beach is beautiful, but the water is not as clear as other places
Prós: Food, facilities, the pool
Contras: Had to change rooms due to a faulty air conditioner.
Prós: Tudo excelente!
Contras: a praia nao eh bonita
Contras: the food
Prós: Animation team was excellent. Grand - Samuel, luxury - Williams, Rigoberto, Jeison. Great staff!
Prós: Great Jamon, smoke salmon, blue cheese, passion fruits
Contras: Stay was OK, food somewhat strange will rate 3 out of 5: same ingridience different combination or cut: not very tasty. Meats mostly bad, hard to chew bad cuts or fish( frozen not fresh).Desert ...
Prós: Pretty property, great par 3 golf rate ($27, including clubs!), nice beach & pool, volleyball & sand soccer; immaculate grounds (well kept), comfortable rooms & reasonably priced, friendly...
Contras: wifi was slow & costly; food was ok, but not great
Prós: Clean rooms, overall cleanness.
Contras: Food is typical almost fast food grade from US. Limited fruits, underripe passion fruit, no avocados, lots of food from cans or frozen. Food left over from dinner is served next day for lunch just ...
Prós: Nice pool.
Contras: Bed was not comfortable. TV kept turning on in middle of night.
Prós: the pools and property seemed to be spotless.
Contras: The resort is next to a river. The debris from the river is suspended to the Caribbean sea, so the beach sand is lite brown and not white. Not quite as soft either. The water is the color of a fresh...
Prós: Well organized. The stuff very polite and frindly. Very good food
Contras: You need more action facilities
Prós: Staff in non managerial positions are excellent. They really make an effort and Bahia Principe should acknowledge this.
Head chef (Spanish) is brilliant
Contras: Alcohol is cheap and bottles of premium are refilled with cheaper brands.
Management staff medicore
Animation is poor although staff do their best.
They have a time share sales house which is really absorbing and can ruin a holiday
Prós: Fomos tratados com muita dignidade no final da hospedagem, pois o check-out era muito antes do voo. Pudemos permanecer no hotel e com todo consumo liberado até a hora de ir embora.
Contras: Muita fila no bar da piscina.
Prós: The beach
Contras: The food is basic and is nasty..nobody speaks English..the room I had had mosquitos in it when I arrived and the vent smelled horrible in the room.
Prós: Great location, you can snorkel right from the beach !
Prós: The food at la Roka and the environment was pleasant.
Contras: The finance dept should charge my credit card before the last minute. been i make my reservation 2 months in advance. the reason my card get block while i travel, therefore i make many calls to ...
Prós: the beach, the weather
Contras: Free Internet did not work. I had to pay for it. One day without hot water
Prós: I stood for 7 days at VIVA WINDHAM, with all my family, 16 people, and it was a wonderfull experience. First thing to consider: the value for money, we got too much for the price we paied. So, the ...
Contras: I'd read some bad reviews about these hotel: bad WI-FI, guys trying to sell timeshare, no frigobar into the bungallows, rude staff, guests moved to rooms not desired... and so on. I have to say ...
Contras: We wait almost 2 hours to make the check in
Prós: The bed was super comfortable. The staff was awesome and I could mention the best of the staff. - Amy - Sarah - Franklin 'La rabiosa' - Katherine
Contras: The only thing I didnt like was that to use the WiFi I had to pay.
Prós: The beach was beautiful and staying in a sea view beach bungalow is the only way to go. The staff was a bit aloof but friendly. Very few speak English well enough to feel comfortable starting a ...
Contras: There are no clear guides as to what is available on the property. No central information about the restaurants and extra charges, entertainment, activities location, etc. We went to one reservation ...
Prós: Praia bonita, estrutura do hotel boa. Shows noturnos bacanas!!!
Contras: Primeiramente gostaria de dizer que a internet free que eles alegam ter, só fuciona mesmo pela manhã, antes do meio dia, depois disso passa a ser um teste de paciência dos mais severos. Logo no ...
Prós: A praia é a melhor de todas. A disponibilidade das cadeiras pra tomar sol e o acesso rápido a bebidas e comidas.
Contras: We didn't like receiving a call on our way to the resort and being told that there was a mistake and that there were no rooms available because they were sold out. This was on our way to the place so we had to head back home. This after my card had been charged and the booking confirmed, now I have to wait up to a week to receive my refund. This is totally unacceptable in my book.
Prós: Near the airport. Friendly staff. Free bottles of water.
Contras: Couldn't turn on the a/c. TV was hard to use too.
Prós: Staff very kind,
Contras: Booking did not inform about tax 18 % neither addicional 10% for service for this booking, Hotel did not attend my request for one bed,
Prós: The hotel was absolutely amazing. Beyond our expectations. The relaxing mood by the pool or at the amazing dinner and breakfast, the silence and peacefulness. The room is great and very comfortable! I...
Contras: Showers could have been a little bit warmer.
Prós: The room was perfect! Nice and clean! great service from Mr Weslin in the front desk! Best linguini I've ever had!!! @ the restaurant! Palms Trees are great! Will be back again!!!
Contras: This is a very tired run down hotel, reminiscent of the ropey motels that once littered the US. I find it difficult to reconcile the better reviews, and room pictures with our experience. Our 2 rooms ...
Prós: It was such a peaceful and uncrowded stay and perfect wind down to our trip. Close to the airport.
Contras: I didn't like that it was so far away from everything and their food was your only option.
Contras: A lot of MOSQUITOS in my room and all areas. Too dangerous if considered actual virus of Zika
Prós: A parte externa com a piscina e os jardins são agradáveis.
Contras: O hotel desliga o abastecimento de água dos apartamentos durante a madrugada e demora muito para restabelecer pela manhã. Acordamos às 8h e queríamos tomar banho, lavar as mãos, escovar os dentes... ...
Prós: Very comfortable little place with quaint white wash and a pretty garden surrounding a nice pool.
Contras: The staff were generally very passive - we had to ask for the towels which were missing from our room three times before they arrived hours later, breakfast is entirely do it yourself, and we were ...
Prós: Frano was great. Affordable. Cozy and comfortable. Great staff.
Contras: The a/c
Prós: Café da manhã e almoço são bons e funcionários muito prestativos
Contras: A localização do hotel é péssima, mas isso se dá por conta do bairro que também é péssimo, o barulho do gerador de energia elétrica é muito alto, incomodando bastante o hóspede!
Prós: Praticamente de nada. A única coisa razoável é a localização. Próximo ao porto de La Romana - pra quem for pegar um cruzeiro. Mesmo assim, aconselho se hospedar em Bayahibe e vir de taxi ou carro ...
Contras: A equipe da noite é terrível. Atendente monossilábico, sem nenhum tipo de treinamento com turistas, mau humorado. Água quente só em alguns periodos do dia. Privada entupiu na primeira noite. O café ...
Prós: Café da manhã deveria ter mais opções pois era muito pouco, a cama estava confortável
Contras: Falta de Comunicação com a recepção e os hospedes, camareiras falavam alto, banheiro falta mais limpeza. Falta espaço para as malas nos quartos, o ar condicionado parou na madrugada.
Contras: The TV did not work. There was no breakfast included like described. Staff is very loud at 7am. NO HOT WATER. WILL NEVER STAY HERE AGAIN AND I Suggest you dont either.
Prós: The hotel was clean.
Contras: It's situated in a location where there is nothing else. It missed small small things like it didn't had hair dryer, did not have hot water in shower, they charged extra to use the safe in the...
Prós: The breakfast was good. A little bit more choice would be great.
Contras: They can do more about the cleanliness and maintenance of the rooms and showers.
Prós: I was happy with the hotel although I didn't always have hot water and my key had to be reset every day.
Contras: when I got to the hotel they didn't find my reserved and didn't give me atention to stay
Prós: The hotel looks beautiful and modern, quite hard to find in a hostal in Dominican Republic. Doña Julia was attentive but made promises she could not keep to keep guests calm, like promising the air ...
Contras: They did not have my reservations. I was downgraded to a room I did not want and it was in maintenance. The air conditioning for one of the rooms was fixed the one i stayed in was not, so they brought...
Prós: The breakfast was good. The grounds were well maintained.
Contras: Staff was lazy. There was not wi-fi in the room as stated on the website. My cell phone could not make connection inside the room. The bed was uncomfortable. The hotel had plenty of staff. They simply made no effort to help anyone.