younger crowd, good to party with. terrible stay, strong smell of feces and urine outside my room, only solution they offer was to move to worst room. When first arrived, my room was leaking and they had to move me to sister hotel 30 min away, upon my return the bathroom smells of mold and feces, very unsanitary environment. Hotel staff basically threatened me with violence and offers prostitution. and why would you make a section asking about what I don't like about this hotel and then tell me not to use it for complaints. I will never use booking.com again.
Nice and clean room, very lively place! My TV didn't work however I didn't even mention it as I was on holiday and never in the room
The hotel is in need of a slight upgrade but it is big, clean and safe. It was a fair walk to our room from the reception area, but the grounds are really big and well maintained. The pool is also big and great if you have kids with you. If you want to sight-see, renting a car is really cheap, I think that we paid $* U.S so the parking facilities is a bonus. \n \nIt is only a few minutes from the airport, but cabs are so very cheap that it does not make too much diffference where you stay in the area. All-in-all, a reasonably good hotel.
Os quartos eram ótimos e a equipe era excepcional. Candy organizou uma aula de culinária para nossa família, o que foi um dos destaques da viagem. Os quartos eram limpos e confortáveis. A localização é excelente e perto da praia. Não temos realmente nada a reclamar
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
Beach and central location Small bath room
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
big room, nice design beside the night club and you can't sleep well, if the electricity disconnected in kuta they don't have power generator or water., poor breakfast
Having our own pool was just wonderful, made us feel very special communication with staff was challenging, although they were willing and friendly. Villa needs it's own directory of services.
The villa and private pool were well maintained and the staff were very polite and helpful. There was construction work taking place locally and it tended to be noisy between 8.00am and 5.00pm. During these periods we were not able to stay in the Villa and use the facilities.
The deluxe one bedroom pool villas are very spacious and private with a decent sized pool. The breakfasts delivered to the villa were very nice with a large choice of items.
very spacious, great villa design, very big private pool, the beach is just cross the street. Staff do not speak english well, cleanliness of room. Two times the laundry received with big dirty spots on all clothes! no backup generator, power shutdown, we stayed ten hours without water, electricity, or AC!
Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
Localização, camas limpas e confortáveis, ótimo café da manhã. Praia, comida, lojas e locais de entretenimento a uma curta caminhada Gente demais para o meu gosto e um pouco barulhento com toda aquela música.
a animação do hotel é absolutamente fabulosa, bem como a simpatia a disponibilidade de todos os colaboradores. o preço das bebidas no central stage está um pouco acima dos preços praticados nos demais locais de diversão.
Pleasant & close to everything
It was a family hotel I had no young children so it was the wrong place for me. They gave me keycards to already occupied rooms and I walked in on a half naked man. It was really disturbing for both of us.
The comfort of the facilities, the friendliness of the staff and their desire to ensure your stay was at highest level at all times.
Close to all the action in Kuta and a lot of good places to eat. It is more a family hotel, and not that great a location for single people.
The happy hour at the pool bar The polution of the air in Bali Kuta (a bit beside the hotel)
good location, convenient for shopping and beach walk. internet connection fee is very expensive!
The staff in every area were very friendly & helpful. The food was good & well presented at breakfast. We also liked the adults only plunge pool area, as we dont have small children it was nice to be able to have some adult space,it was very relaxing for us after a very stressful year. We have no comment to make as there was really nothing we didnt like.
very relaxing we just wanted a few days away from our busy schedule it fitted the bill perfectly could'nt complain
Relax and no congestion within the hotel No sauna
Hospitable staff and good ambience No proper lifts and we have to climb up and down a few staris every time we need to get to our room from the lobby.
A proximidade da praia. Parece-me pouco aceitável pagar quase 500,00€ por 4 noites num quarto interior e com cheiro a mofo. O valor pago não está de acordo com as condições da reserva.
Since I didn´t enjoy Kuta at all, the best part of my 2 days trip there was the swiming pool and the tv channels programation at the hotel. Didn´t like the breakfest buffet set, divided in 2 floors. Rooms a bit too small.
Do tratamento recebido de todos os funcionarios.
Excelente localização, de frente para o mar, próximo ao comércio e restaurantes.
I'm just like the location. The hotel staff and service of the hotel is very poor because the manager of that hotel accuse me that i was break the refrigerator whereas is not me. And the manager hotel ask me to change the refrigerator with a crazy price!!
Very clean, nice staff, good aircon!
The ambience of the hotel and the location of the restaurant were excellent: very private but at the same time so accessible from the beach. The bathroom had a faint but constant foul odor.
WIFI in rooms was advertised on website, but not available even in lobby which was main reason for paying a high price for a mid-quality hotel. Very disappointing.
Hotel Location room smell so bad (i was in 2 rooms), room not clean
Location. Poor value for money, pool and bath towels old and ragged. Bathroom crummy and low standard for the price. Pool area needs a good clean up. Would not return.
Excellent location to walk to beach and restaurants. After change of room from third floor (I felt like I was put into a Russian apartment block) the room was acceptable. Mostly we liked the little porch on the ground floor rooms. The gardens were quite nice. Enjoyed breakfast. Staff very obliging and friendly. Hotel in general is quite shabby and needs lots of maintenance. Pool area poor and water did not look clean (it was quite cloudy). Pool area is not inviting as there were not enough sun lounges for people wanting to use this area. Lobby needs to be more inviting, some plants, more lounge chairs and bright cushions may be what is needed.
it is definitely not a four star hotel: pretty basic hotel with no great assets besides the fact that it is opposite the beach it is a very basic standard hotel with no luxury at all!
A localização, é exelente!! O hotel é muito agradável, perto da praia, do comércio e de bons restaurantes. Tem um jardim lindo e limpo, piscina boa, área de jogos...é um hotel bem completo! Ah, tem internet free!!! A limpeza dos quartos poderia ser melhor. Mas não é de todo ruim, eles passam todos os dias e limpam, do jeito deles...mas limpam!O café da manhã não é bom, pra quem é Asiático até que vai, mas pra quem é do Brazil, não apreciará nenhum pouco...se pelo menos o café fosse bom...mas nem isso.
Localização e enquadramento paisagístico do interior do hotel (zona da piscina, sala de jantar e pequeno-almoço)!
We travelled as a family of 4 and I was impressed by the staffs friendliness, courteousy and efficiency. Service was unrivalled and the hotel is very well located to all amenities The cleaning staff could do alot better when cleaning the rooms daily
Location and restaurant are ok. Poor aircon capacity, malfunction of TV, staff unintrested in solving problem
The staff was incredibly friendly and welcoming. They rang a gong when I arrived, put a flower in my hair, sent me a welcome drink, and genuinely said hi to me every time I returned. My shower faucet handle broke and I had to wait a bit for the them to fix it. But overall, they were quite responsive about it.
Very friendly staff willing to help wherever they could. Outstanding location right on Kuta beach. Spa facilities are expensive. No Gymnasium facilities. No 'departure lounge' allowing for people who have checked out of room but have late evening flights, this would enable people to freshen up prior to final departure. Several hotels in Bali do have this facility
the hotel staff were friendly they went all the way out to find me a replacement room when the room we book was not avialable and upgraded us to a bigger room & gave us a complementary body massage.service stuff were also efficient in rectifying the problem matter with the aircon.all the other staff of various department were also friendly greeting each of us with a warm smile. the food was not really tasty.
Good position on the beach in Kuta. Staff were good. Rooms OK but this place is an updated old hotel. Food and alcohol was very expensive compared to even more upmarket hotels nearby.
nothing except the location. rooms were vile and cramped, music from the pool-side bar intrusive and the rates were an outrage. we left to a more expensive villa but at least we got what we paid for. we didn't like the noisy, awkward rooms; we didn't like the inept staff; we didn't like the overwhelming feeling that our booking was a shock to the staff at reception and it took 30 minutes just to get to the room.
I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain
lack of warmness from staffs, more cordination between restorant and reception is required, found mosquitoes in bathroom.
Hotel staff are helpful and friendly. They fulfill your request within a few minutes. Security is good and it's quite safe to stay in Bali. Hotel should not be 5 star hotel. It's too old and facilities are not good
Kuta Paradiso Hotel is a lovley hotel, great entrance, great pool and great service but the rooms could of been beter although very clean.
The location,security,foods and the surrounding area near by. A lot of mosquito!
Olha! Fora o quarto, o hotel e bom, mas o quarto nao e sujo, e mal cheiroso! Nao entra sol, entao tem um cheiro de mofo terrivel, nao sentimos muito a vontade dentro dele, fora do quarto, tudo e muito lindo e bem cuidado, os jardins, as piscinas, cafe da manha legal,tudo muito maravilhoso, quer dizer, se vc nao ficar no quarto, tudo esta otimo! Nao sei dizer se todos os quartos sao assim mal cheirosos, mas para disfarcar seria otimo se colocassem flores de frangipani no quarto todo, mas acho que aquele cheiro de mofo, nao tem jeito nao! Fomos a outro Hotel em Ubud(Saren Endah)...MARAVILHOSO...tudo cheirava a flor, colocaram em todo quarto, na cama, no banheiro, ficamos 3 dias la e os 3 dias no quarto cheirava a flor!!
O atendimento na recepcao e no pequeno almoco. A limpeza diaria dos quartos deveria ser melhorada. E inconsebivel que o quarto reservado nao esteja devidamente limpo e cuidado. Apresentava cheiros e possuiam mosquitos em grande quantidade.