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Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
The location was good. There was a Starbucks downstairs. The pool was nice. First the staff couldn't find my reservation and made me wait and hour in the lobby. then the wifi didn't work the whole trip. The walls were paper thin. The room showed significant wear and tear. The drinks were expensive and watered down. If I could do it again i'd pay a few extra bucks to go somewhere nicer. This hotel is just for australian children looking to party.
The hotel was clean and comfortable for the most part. The room had the AC going and was nice and cool when we first stepped in. Security for the hotel were friendly and nice. We were only given one keycard so if one of us wanted to leave it was near impossible for the second one to stay. The towel rack in the bathroom broke down the first 30 minutes of getting into the room. When I called the front desk to confirm I wasn't going to be charged for the damage that had nothing to do with me, they refused to admit it wasn't my doing and simply stated they would send someone do to check it out. It took 2 days and me calling and going to the front desk 3 desperate times to finally get someone to come down to take a look at eh damage. WHAT A WASTE OF MY TIME. Basically, the front desk was completely unhelpful. Also located in a really touristy area. You can't step two seconds outside without having some chase after you to buy their Products/ use their cab service. So annoying.
lack of warmness from staffs, more cordination between restorant and reception is required, found mosquitoes in bathroom.
Hotel staff are helpful and friendly. They fulfill your request within a few minutes. Security is good and it's quite safe to stay in Bali. Hotel should not be 5 star hotel. It's too old and facilities are not good
I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain I have to say that generally deluxe rooms are ok. Problems: you cut extra money from me and I do not know why and for what because the price was already published on website and it is not fair. On my arrival I could not get the room that I have booked. I had to prove my rights for the room and it is really strange for 5 star hotel. Hotel is located right at the ocean and when I go there I have to walk around corners – no straight way. It is not a complain
The location,security,foods and the surrounding area near by. A lot of mosquito!
Kuta Paradiso Hotel is a lovley hotel, great entrance, great pool and great service but the rooms could of been beter although very clean.
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
Beach and central location Small bath room
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again
Rooftop was nice, it is just next to the beach, central. The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.
Localização, camas limpas e confortáveis, ótimo café da manhã. Praia, comida, lojas e locais de entretenimento a uma curta caminhada Gente demais para o meu gosto e um pouco barulhento com toda aquela música.
a animação do hotel é absolutamente fabulosa, bem como a simpatia a disponibilidade de todos os colaboradores. o preço das bebidas no central stage está um pouco acima dos preços praticados nos demais locais de diversão.
Hotel is very close to the airport for an arrival/ departure night and offers simple, clean, 'good value' accommodation and facilities.
Cleanliness of the hotel.Very helpful staff team. The location.
Near the airport , local shops and restaurants and a good place to relax. None
swimming pool and the spa very good better than outside spa,the spa price also not expensive... location poor.....nothing can shop after nite life......
Comofortable destinantion close to the airport for next connection, not so far form shopping mall, service level was pretty good.
Os quartos eram ótimos e a equipe era excepcional. Candy organizou uma aula de culinária para nossa família, o que foi um dos destaques da viagem. Os quartos eram limpos e confortáveis. A localização é excelente e perto da praia. Não temos realmente nada a reclamar
Location, Facilities, Service, Activities, Staff and friendliness of service. In fact, the hotel's review score in booking.com is not fair. As mentioned it has only one review, I hope from the hotel guests putting his own review and I'm sure Discovery Kartika Plaza Hotel will take best score in the world.
The breakfast buffet was delicious. You name it, it was available. Our room was always nice and clean and the added touch of a dog made out of a towel on our 2nd day was gorgeous! The swim up bar was used nearly every day of our stay and the pool was a lovely, comfortable temperature. The pillows gave us grief,, One was not high enough and two was too high, We both had crook necks. That was the only flaw though. I recommend you take your own if you can.
Central location Very old room, smelly at times
Excellent facilities, pleasent staff and surroundings and very central location. Excellent breakfast - but could innclude additional selecton of breakfast cereals.
Enjoyable, relaxing, courteous friendly helpful staff, all added up to make a real hastle free holiday.
Very central location, yet still peaceful and away from the hubbub of the street. Great pool. Huge breakfast buffet. Wifi is very intermittent
Good location for shopping in Kuta. Great pool and grounds, plenty of sunbeds. Current renovations of the restaurant meant there was a little building noise during the day
This is our fourth visit to the Royal Beach Seminyak (formerly Sofitel) and the staff are always fantastic. Although it is a relatively big hotel it has a very boutique feel about it.
location,, staff,, beach ,,,pools
This hotel is lovely; well positioned, professional staff and beautifully maintained grounds and gardens. Stay here with confidence.
Loved the fact that on checking in we were upgraded to a two bedroom private villa with own pool at no extra cost
Excellent beach location and access to Seminyak
The personability of the staff, their ability to always address you by name and their friendly and helpfulness. Some of the rooms were looking a bit tired and in need of an update
Beachside location, pool, staff The lower rooms on grass level were too dark ...more lightin needed in bathroom and bedroom.
Hotel is in a great location, right on the beach - away from the hustle and bustle of Legian and Kuta, but close enough to them if you wanted to visit. The staff were friendly and efficient.
Overall the hotel was relaxing, it has a natural beach, very clean and great for enjoying the sea and sand. Combined with excellent food and service.
the staff were excellent, polite, concientious, diligent and accomodating- all of them were so friendly and courteous. The aircon in our room was not working at opitmum function- it was stuck at 24°C. We informed the hotel twice, but it was never fully resolved.